Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotReposit scheme
"Cloud 9 Estates proudly claim ‘to go above and beyond when moving tenants into a new home’. A friend’s experience of this suggest that ‘above and beyond’ does not have the positive approach implied, certainly not when a scheme called Reposit is used. A friend of mine used this scheme and was charged £633 for repairs and cleaning. This seemed very high but despite his requesting full details and an explanation, Cloud9 Representatives were either unable or unwilling to account for how the money was expended. They even refused to meet to discuss the matter. I do not know whether this reflects their attitude to tenants in general but, given my friend’s experience I would suggest prospective tenants should be very wary of using this firm especially the Reposit option. Scarcely worth 1 *, I am afraid.
Graham · 3 December 2025
★★★★★ 5/5
TrustpilotJob well done Ehasan!
We are renting a studio under Cloud9estates and had some issues with the internet that started last Saturday. But I only had to send an email today, so I wasn't really expecting for the issue to be dealt with right away. But to my surprise, maintenance coordinator EHASAN dealt with the matter promptly and without fail. We had our internet back right away. Back with stable connection! Thanks to Cloud9estates, especially maintenance coordinator Ehasan!
Customer · 3 November 2025
★★★★★ 1/5
TrustpilotAll I can say is book with them at your…
All I can say is book with them at your own risk. These guys have no intention of providing you a service they want to rob you of your money and will find any way to do so. Book at your own risk.
Shammah · 5 June 2026
★★★★★ 5/5
YellBrilliant experience so far!!
Absolutely amazing staff! I was greeted by a lovely and sophisticated estate agent. Karan is an absolute credit to the company she was very polite, remained professional throughout and ensured she told me every bit of information. I’m a healthcare worker and find it hard with time management on different occasions. This was one of them but she was so quick and like I said was a credit to the company she really has swayed my mind towards this property and I cannot wait to view it tomorrow. Thank you again karan! And Rosie, and the gentleman who helped me to leave this review I just hope none of your great work ethics go unrewarded because in times like these we need more lovely people like yourselves, well done !
MatthewH-708 · 23 January 2021
★★★★★ 1/5
YellTerrible Service
Cloud 9 estates have caused me and my friend so much grief over these past few months. Here is a brief list of what they have done: pressured myself and my friends into paying a deposit immediately on a house without briefing us on house renting procedure (we are students), consistently failing to email information on the property we had just paid a deposit on - including the details of our contract as well as landlord information etc, failing to verbally state that any deposits paid were non refundable and then lying about verbally stating it was non refundable later on, as well as addressing myself and my family in a patronising and unprofessional manner. When myself and my friend decided we no longer wanted to stay in the house, despite other tenants being found to take our place we were told that we would not receive any of our deposits back despite there being no need for them to keep the money as a space had been filled. Do not trust them
MeyremK · 19 June 2016
★★★★★ 1/5
TrustpilotThey wanted £30 to send me a letter…
They wanted £30 to send me a letter that said
Tony · 1 July 2026
★★★★★ 1/5
TrustpilotHave to take them to court to recover…
Have to take them to court to recover my security deposit over one month after moving out. Said they are dealing with 500 applications. Will be reporting them to trading standards. rent from them at your own risk
Andre · 1 October 2025
★★★★★ 1/5
TrustpilotCloud9 seems more focused on protecting…
Cloud9 seems more focused on protecting landlords than fair resolution for tenants. Avoid them if possible expect battles over your deposit.
Pavani · 30 December 2025
★★★★★ 1/5
YellExtremely unprofessional letting agency
Few days ago, I contacted them to book a viewing of one property they advertised on the same day. I was asked to wait for few days as all agents were busy. When I insisted to have a look at it, I was promised I will be the first person to view it.On the day of my viewing, someone called me and told me they need to cancel my viewing as the property is gone. When I asked how that could happen if I'm the first one to view it, he told someone else rented it based on video viewing. I suspected that one of their agents wants to offer the property to one of his contacts, so I called the branch manager and shared what happened. Shortly after that, someone called me and told me the person who called me one of their apprentices and the property is indeed gone, not because someone rented it based on a video viewing, but because the existing tenant renewed his contract. I have been in touch with lots of agencies, and never such thing happened to me! I do not recommend them at all!
FaouziB-1 · 24 September 2021
★★★★★ 5/5
YellGreat customer service
Exceptional service from the team at Cloud9. I had a problem with a bath, rang Sanj on a Monday and had it agreed for replacement and replaced by the following Monday during a pandemic and quality work all round. I cannot be more grateful for the responsiveness and customer focus shown. As a key worker it was great to receive some much needed help in a time of need. Thank you all at Cloud9 - Cosmas
CosmasM · 13 January 2021
★★★★★ 1/5
YellCloud9 broke the conditions of the contract on multiple occasions
The tenacy began well enough, then came the problems. The first of many issues arose at the very start of our tenacy when light bulbs inside the house were not working even after the agency told us the house was in perfect condition. The second was the mountain of maintenance issues that we had to log due to the poor condition of the house. Around late October early November, our house started to receive a number of viewings. Most of these viewings were conducted properly but some would be conducted without our knowledge under our noses. Many times early on a Saturday morning, the agency would turn up at our door to conduct viewings without the stated 48 hours notice agreed in our contract. Afterwards when we would raise the issue up, the agency would tell us they made a mistake and contact us next time but not follow up. This happened 4 times to my knowledge. Due to these problems, i would not advise anyone to get themselves into a contract with Cloud9.
JoshA-54 · 10 September 2019
★★★★★ 2/5
YellPoor
Maintenance does get carried out promptly. But the service provided from the agency is disgraceful. They decide to have viewings according to their wishes without notifying tenants. If you want someone to invade your privacy, this is the agency you should go for! They turn up unannounced whilst your sleeping! They’ll wake you up for uni if you want too with a great audience. This happened at least 5 times with this agency. And they turn around and accuse the tenants for not knowing, stating that they send emails out. Deposits are severely delayed too due to the insufficient amount of staff working. So be braced to receive your payment after 2-4 weeks, going against the legal agreement you had signed for.
SanjidaA · 6 September 2019
★★★★★ 1/5
YellUtter disgrace, abysmal code of conduct and practice
This agency will not undertake repairs to their properties, like so many unscrupulous student letting agencies , there are only concerned with rent payments and Grantor information, once received, tenants rights are completely negligible.Imagine in the cold months of 2018 and temperatures dropping to 2 degrees, my child is without heat to his room, sleeping with damp, cold and black mould ridden ceilings and walls, cosmetically concealed by generous coats of paint on visiting the property .Gas and electric meters that constantly run out and low and all at extra costs to my child who is now so stressed with these living conditions is unable to concentrate on his university studies.I am utterly appalled at the behaviour of this lettings agency who is prepared to let my child catch pneumonia and breathe in mould filled air and not even attempt reapairs.Parents I urge you not to rent from this agency if you ever want to have peace of mind again.
PearlC-8 · 29 October 2018
★★★★★ 2/5
YellDO NOT GO TO THIS AGENCY
Very bad experience with this estate agents. Any chance to take money away from you they will. We were penalised from the start. Every time you call them they either fail to pick up the phone or provide terrible customer service. Constantly talking over you or patronising you. I find it very hard to believe that anyone gets there deposit back as they nit pick over the littlest things. If I could offer any advice it would be to run from this estate agents or face many problems during your tenancy.
JessW-70 · 21 October 2018
★★★★★ 5/5
YellCloud 9 estate
Kayleigh ,has been very helpful.i will recommend cloud 9 estate for housing & Renting
EmmanuelU-12 · 31 May 2025
★★★★★ 5/5
YellAmazing Agency
I have been a tenant and now landlord. This agency have been brilliant. They are so thorough and the tenants really look after my property! Keep up the good work...Linda is amazing!
MaroonBox97 · 16 January 2018
★★★★★ 1/5
YellDONT NOT USE THIS COMPANY!!! They have no standards, selling dreams and lies!!!!!
DONT NOT USE THIS COMPANY ESPECIALLY IF YOU ARE A STUDENT!!! I have never experienced such unprofessionalism in my life. My friends and myself signed a contract for renting a house whilst still at university. We went to see it and really like it but when I came into the moving day the house was completely different. Mould on the walls and in the bedrooms, no running hot water, dirt everywhere! It was not liveable at all and definitely not in the condition of what we saw before when viewed months ago! The manager came around and he was so rude and didn’t understand where we were coming from when being angry and frustrated with the condition of the house. He abused the fact we was student! TAKE YOUR MONEY AND GO ELSEWHERE!!!
SholadaC · 26 September 2017
★★★★★ 1/5
YellVery poor
I live in a property next door to a house rented out by cloud 9 the bins outside the house are a disgrace rat infested been reported to cloud 9 on numerous occasions and nothing done to resolve it left all the nieghbours of this property left feeling angry they haven't done anything to sort it out I have a 5 year old son lost the good will of the whole street I definetly would recommend them to envriomental health for there in ability to remedy the issue very bad conditions left the street very angry at the situation !!!!!
DaveF-42 · 2 October 2016
★★★★★ 5/5
YellGreat Agency
The house I found, firstly is a lovely property that matched my needs exactly. Every step of the process apart from the house viewing and key collection was done online, which I found extremely convenient especially because they were very timely, polite and thorough in responding to emails, so all in all it the process from finding the house to moving in was very smooth and convenient.
AyanfeK · 14 September 2021
★★★★★ 5/5
YellExcellent company!
I’ve had nothing but first class customer service from this organisation. Joseph in particular, is professional, thorough, transparent and always on board for a challenge and had my property let within a week at the asking price. He’s always helpful and goes above and beyond. A total asset to the company! Thank you for everything you’ve done so far.
RpP-9 · 1 April 2022
★★★★★ 5/5
Yell👌🏼
Very pleased with this agency Byanca is a real help when needed;Well organised, professional, fun. Five starts for this star
AnaisB-6 · 19 March 2020
★★★★★ 1/5
TrustpilotThey took my money and then reject my…
They took my money and the reject my application. Legal way to rob the people.
Aleksandar · 5 February 2025
★★★★★ 5/5
YellPleasant
Rodney was really nice and the process was very straight forward.
Leo92 · 7 January 2022
★★★★★ 1/5
TrustpilotI would give 0 stars if there was a…
I would give 0 stars if there was a way.
Alice · 9 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
