1/5
GoogleArrived to a broken bed which would not be replaced. Had to pay for it myself. Agents were incredibly rude.
Trusted Agent profile · Coventry
1st Sales and Lettings Coventry reviews
★★★★★
78 reviews across 1 platform
95 Allesley Old Road, Coventry, CV5 8DB
1st Sales and Lettings's office in Coventry, at 95 Allesley Old Road, is rated 3.2 out of 5 across 78 reviews on 1 platform, including 78 Google reviews rated 3.2.
Reviews
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
Google5/5
GoogleAll the reviews about if there’s repairs they don’t get done ours get done strait away the next day at the latest gas’s safety done every year on time I have serve anxiety and they always put me at ease with everything they ring be fire hand give more then 24 hours notice for inspections and Karen is lovely and Jo is lovely and Marta and also they is no mould or damp in my home I air my home all the time and I don’t dry clothes on radiators etc never had a problem lovely people x
4/5
GoogleThey, especially Karen and Marta, have been very helpful in each process, including process of making a contract, sorting out issues for managing the property, and communications throughout the process. Although there were things needed to be sorted out such as a broken shower and cleaning of the room when I moved-in, I’m very happy with the property and the service so far. Thank you!
5/5
GoogleI am grateful for the exceptional letting and property management service provided by the First Sales & Lettings team, especially Karen and Marta. For more than 2.6 years, I lived on their property. The service provided is exceptional, and the staff's dedication and professionalism are unmatched. I value your support greatly. Thank you!
1/5
GoogleDo you like mould? Well 1st Sales and Letting will give you free mould with your new flat. Bedroom mould, bathroom mould, kitchen mould, lounge mould, black mould, yellow mould, and slimy green mould, all of which will eat your furniture, eat your clothes, and eat your food. They're great roommates! Other perks include: Broken kitchen window (causing the mould), consistent damp, electrical failure, exploding radiator, no bedroom heating for a month midwinter, and broken light fixtures. All of these CAN and WILL be consistently ignored by maintenance for months or, if you're lucky, until you move out! Then they ignored my request for getting my deposit back to the point I had to consider taking them to Small Claims Court and told them as such. Annoyingly, I had to report them to Coventry City Council's housing enforcement team before I moved out, but our overstrained council couldn't get back to me before I left for greener pastures and slightly less green roommates.
1/5
GoogleNOT EVEN WORTH OF ONE STAR!!! I recently had an extremely disappointing experience with 1st Sales and Lettings estate agent that I feel compelled to share. Their lack of professionalism, rude behavior, insulting remarks, and overall terrible attitude towards us (who waited for property viewing)left us feeling extremely frustrated and disheartened and displayed a shocking lack of courtesy and respect towards the existing tenants over there in front of us. Overall, my experience with this estate agent was nothing short of a nightmare. I would strongly advise anyone looking for an estate agent to steer clear of this individual and this estate agent as their behavior is unacceptable and detrimental to the client-agent relationship.
5/5
GoogleVery good and friendly service throughout my experience renting through 1st letting. Karen was very responsive and helped me on a number of occasions with sorting out the flat. Would definitely rent through this agency again
1/5
GoogleDo you like mould? Well 1st Sales and Letting will give you free mould with your new flat. Bedroom mould, bathroom mould, kitchen mould, lounge mould, black mould, yellow mould, and slimy green mould, all of which will eat your furniture, eat your clothes, and eat your food. They're great roommates! Other perks include: Broken kitchen window (causing the mould), consistent damp, electrical failure, exploding radiator, no bedroom heating for a month midwinter, and broken light fixtures. All of these CAN and WILL be consistently ignored by maintenance for months or, if you're lucky, until you move out! Then they ignored my request for getting my deposit back to the point I had to consider taking them to Small Claims Court and told them as such. Annoyingly, I had to report them to Coventry City Council's housing enforcement team before I moved out, but our overstrained council couldn't get back to me before I left for greener pastures and slightly less green roommates.
5/5
GoogleThe guys on the team helped us find our dream home. It was a nerve wrecking time and we had been looking for a while, having hit a few snags we thought we'd never get through it. But when I met Joe, he assured me he would help us through the buying process. And he did, thanks Joe!
5/5
GoogleFrom day one of entering 1st lettings the service I was provided to rent my flat was 1st Class and seamless. Karen jo and the 2 ladies could not have been more helpful friendly and professional. If you are a landlord or tenant I highly recommend you use 1st lettings for absolute peace of mind.
1/5
Googleabsolutely appalling service, had no issues with them for over 7 years until I was given notice to move out due to the landlady selling the property then they done me out of my deposit and made up loads of faults to keep my deposit, eventhough another Estate Agents took it over to sell, very bad service Avoid Avoid Avoid
2/5
GoogleThis letting agents was great until our contract ended. we didn't give a months notice so had to pay the extra month, no problem. They then stuck on a couple of hundred pounds on top of this for costs to 'clean the flat' including a fee of £45 to clean an oven and £30 to vacuum and clean the house (I'd already done the floorboards, there was just some slight bits on the stairs). Didn't get much help towards the end of the contract. Also, the receptionist was hard work, could hardly hear her over the phone, no receptionist skills and had little knowledge over the workings of the business.
1/5
GoogleTried calling across multiple days and times, left a message and never anyone picking up the phone. No way to get in contact with them. Good luck to anyone who can actually get through!
5/5
GoogleUsed these guys for over four years to manage my properties. They done a great job in all aspects of Landlord Property Management, including finding and managing/supporting tenants; property maintenance and rent services. They have an excellent financial reporting system too. But above all else they are friendly, approachable, knowledgeable and get back to you when they say they will
1/5
GoogleReally disappointed for the z quality service. I was waited so so long and they didn’t even pick my call . Very worst experience ever. Even they dont know whos going for show to property. Really I don’t even expected. 👎🏻👎🏻👎🏻 …
2/5
GoogleTerrible agents to deal with the least they do the better for them
5/5
GoogleGreat service. They manage the property really well. They pay on time. And every invoice and statements are available online with a secure login. I wish I'd used them earlier. 💪🏼 …
5/5
GoogleSo far so good. After nearly 2 years of renting a place from this agency I have to say that I am very pleased with the services provided.
5/5
GoogleSonia, the agent that has been helping me has been excellent, very accommodating and supportive in helping us find a pet friendly place, very helpful!
1/5
GoogleNobody returns emails through rightmove
1/5
GoogleThis company is embarrassing. I have moved out and they have stopped replying me and my housemates about our deposit
1/5
GoogleCancelled a viewing hours before it was due to take place after already confirming it was okay to go ahead.
5/5
GoogleGood and cooperative staff
1/5
GooglePoor service ! My friend wants her deposit back but no one reply her email
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