Trusted Agent profile · County Durham
★★★★★
1,262 reviews across 2 platforms
2 Yoden Way, Peterlee, SR8 1BP, County Durham, SR8 1BP
Pattinson's office in County Durham, at 2 Yoden Way, is rated 4.3 out of 5 across 1,262 reviews on two platforms, including 163 Google reviews rated 4.6.
Every review we hold for the County Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotSales genius
When we made the decision to put our home up for sale we were instantly put at ease by Rachel Ratcliffe. She made the process very easy, kept us well informed and her communication meant we knew what was happening when. She really is a peoples person and is very good at what she does. She also helped secure our offer on our new home! Thank you Rachel
5/5
GoogleThank You Pattinson's Stockton & Peterlee The whole team - James, Claire, Natalie, Alison and Danielle - sorry if I have missed anyone. I have rented my property out and now sold my property and the service through both journeys has been excellent. I cannot thank everyone enough for their support and professional approach, updates and just warm communication. I wish you all well. Thank you. Steph
5/5
TrustpilotCouldn’t have been more impressed with…
Couldn’t have been more impressed with Keith Pattinson who took care of the sale of my home and purchase of another. Lyndsay was fantastic from start to finish! Very professional and nothing was too much for her. Kept us updated from start to finish. Would highly recommend A+++++++++++++++++
1/5
TrustpilotSeller beware! Can't sell if people can't view
I'm a prospective cash buyer trying to arrange viewings on 2 properties up for sale with Pattinson's. They promised a call back last week to sort out some viewings but never did. When I called back today for an update, the person trying to transfer my call didn't realise that I could hear what was being said - the person on the other end couldn't be bothered to take the call and argued loudly with the first person - I could hear it all!! And when she told me she was "having difficultly transferring" so the other person would phone me back directly, what a surprise - still no call back hours later! So unprofessional. So what sort of service are they actually providing to sellers? It's not surprising to me now that the properties have been on the market for many months unsold - not just market conditions with that sort of response.In this case, I guess it's a case of SELLER beware rather than buyer beware!
Hi. We are sorry this is not what we expect from our team at all. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further. and so we can speak to the team member directly.
1/5
TrustpilotWhat a waste of time.
What a waste of time.I had an agreement with them to pay a tenancy upfront , then they said it would be better to pay monthly as long as I had a guarantor. So after going through the whole referencing process and obtaining a garantor .They went back on their word and asked for the full tenancy which after the agreement of monthly payments .I was not happy about this as I like to be a man of my word and after eventually agreeing as I had no other choice , was still refused .Wether down to the agents or landlord , my experience was unprofessional and untrustworthy .
Hi Rob. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
1/5
TrustpilotAvoid this auction agent is involve in…
Avoid this auction agent is involve in fraudulent activities.
We are sorry to hear that you were disappointed with your experience and regret that this situation has caused concern. Our auction terms and conditions clearly outline the payment structure and timescales prior to bidding. We always advise bidders to carry out their own due diligence and obtain independent legal advice on the legal pack and property details before entering into a legally binding agreement. Our role is to facilitate the sale and support progression between buyer and seller, and we are committed to maintaining professional and transparent processes. We have a long history of successfully helping buyers and sellers complete transactions correctly. If you would like to discuss your experience further, please email reviews@pattinson.co.uk Many thanks
5/5
TrustpilotForever home
Just moved into my forever home today. Thank you Alison and Emma for all your help with my bungalow. Patterson's have kept in touch every step of the way and helping with emails and correspondence, I would highly recommend them, Thank you again, lynn
5/5
TrustpilotFrom the start of the selling process…
From the start of the selling process Ian Robson was excellent. He put us at ease with his professionalism taking beautiful photographs and videos. He was one of four valuations and my family and I quickly realised we could trust his knowledge and understanding. Within days viewings were being booked in, followed by numerous offers. Ian, Lyndsay Greenwell, Sharon Cummings and Jodi Gooch were in close contact throughout, offering advice and help. Their support was excellent throughout and we had total confidence in everything they did for us. A brilliant team and Lyndsay in particular, with her excellent communication skills, kept us informed every step of the way. Thank you from myself and the family for your support throughout.
5/5
TrustpilotVery nice service keeps me updated…
Very nice service keeps me updated every time.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! From the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotCarly was the advisor who valued our…
Carly was the advisor who valued our home in Washington. Carly was not the only advisor to call on the day but we have decided to go with her because of her professionalism and high engagement levels. We trust her opinion on the valuation she gave us and we look forward to progressing as we view other properties.
5/5
GoogleLaura from the peterlee office went above and beyond. We can't thank her enough. She's an excellent and professional member of your staff. Fantastic firm would highly recommend. Very happy family.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotSale of 120 brinkburn crescent Wendy has been our rock through this…
Wendy has been our rock through this sale so many ups and down I really don’t know how we could have done this without her invaluable help I’m sure she must have gone above and beyond to help us and for that we are very appreciative and thankful to her a job very well done Wendy
5/5
TrustpilotAuction team are very good
Auction team are very good , Janine talked me through the progress and informed me of the great outcome after the auction had finished .
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotGreat efficient auction
Recently bought an auction property from them, great thanks to Adam Stewart from the Newcastle branch. Very corresponding, a good amount of information in the legal pack which saved me a lot of time, and great negotiation skills with the sellers. 10/10 would recommend.
4/5
TrustpilotSales progression
I found the office to be dealing with our sale to be very helpful, especially Nicola Vicarage who dealt with our sale from start to finish. Nicola called me weekly to keep me up to date with proceedings, she was excellent at chasing up other parties- especially solicitors who weren’t very good at getting back to us.Nicola was very helpful, friendly and professional
5/5
TrustpilotI have dealt with Catalina from the…
I have dealt with Catalina from the Blyth branch and found here verry helpfully polite and she tried her best to resolve any problems or issues I had sorting everything out she got back intutch fast and seemed like she would go out of her way to help me I would definitely recommend patersons to other people looking for property's and would recommend they speak with Catalina as she will do her best to get you in your property as fast as she can I found her to be a really nice and frendly woman
5/5
TrustpilotLyndsay Greenwell
I visited the Pattinsons estate agents in whickham as I was looking for a new rental for me and my family. The service I received was absolutely astounding, Lyndsay Greenwell ( The manager) and her team were amazing. Lyndsay went above and beyond working around the clock. With us having two children both with disabilities she made sure that the property was suitable and safe for them. I have never received such fantastic and genuine service from an estate agents before. What a lovely team and manager. Thank you so much Lyndsay Greenwell x
5/5
Trustpilotgreat service
More than happy to recommend Pattinsons. The staff were efficient and friendly throughout and were always willing to go the extra mile. I liked that if I couldn’t get through to the stockton office the call was diverted to their call centre who would send a message. My sale got quite difficult towards the end, but Jan was exceptional in the way she managed the situation and I’m sure her determination ensured a positive result for all parties. I feel sure she must have spent half her time on my sale alone! Special mention to Danielle aswell, helpful, friendly and efficient. Well done and thank you.
5/5
GoogleThankyou so much to the sales team at Pattinsons, they were very friendly and approachable and a massive help with chasing the progression of my purchase. Nicola kept me up to date daily and went above and beyond to ensure the property I purchased went through quickly and stress free. Would highly recommend.
2/5
TrustpilotDisappointing service letting flat
Disappointing service to rent out my flat. First proposed tenant had not had previous landlord references verified and was still being pushed through. Another nearly three weeks passed and another tenant found, but caused significant financial loss through their inadequate process and only offered £100 off the fee. Very disappointing and dubious referencing would make me avoid them in future.
Hi Rachel. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotPeterlee Branch - Pattinsons
From a buyer's perspective Pattinson were absolutely fantastic. We viewed other properties with other estate agents and the service was nowhere near as good. So much so that if we come to sell our house Pattinsons will 100% be our choice of estate agents. The communication was amazing even down to the automated text messages. Given the level of care we received from other agents I'd assume that the lead time on house sales is longer than it would be with Pattinsons. Big thanks to Janine in the Peterlee Branch she was absolutely fantastic from start to finish!
1/5
TrustpilotAvoid at all costs
Very disappointed with the experience I recently received with this auction house. The agent messed up on a completion date which added unnecessary stress and anxiety on a fast turnaround closure. This particular issue took over a week to sort out. I also asked for critical information regarding the property I was buying pre sale. This was never received. I have since pulled out of the bid and it;’s cost me a lot of money for Patterson Auctions for the lack of communication and mistake. What’s more insulting is they’re not taking any responsibility for the experience I have had with them . My advise is to buy with a regular estate agent and avoid auction houses like Pattersons. I also wished I had read all the other terrible comments on Trusted Pilot first !
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
1/5
TrustpilotIf there was ZERO I would give them…
If there was ZERO I would give them that. It doesn't matter to them how many times you call, they take details and won't call you back. Holly and Jason both failed to call back to book a simple viewing?? Then another member of staff advised the local agency would be in touch on the same day and I received NO CALL. DON'T WASTE YOUR TIME trying to get anywhere with this agency. Go elsewhere as they are way too busy to acknowledge you! Utter shambles. Missed out on 2 properties because of their shabby organisation. Never again.
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and the email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
5/5
GoogleThe service as a buyer was outstanding! Nicola Rothwell went above and beyond to ensure all went smoothly, put up with barrage of questions and ensured that all went smoothly! If you are wanting to sell your home this company will do everything possible to promote and ensure the sale
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