Every review we hold for the County Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI experienced a truly fantastic service from Langdales Estate & Lettings in purchasing my property. From start to finish Scott and the team provided exceptional, professional assistance in every aspect of the process and were patient and understanding with my queries, explaining what comes next and breaking down the jargon into layman's terms, going above and beyond to support and reassure me through to completion. I am also very thankful for their recommendations for local, reliable contractors. A valuable extra that has saved me a lot of time and potential worry. Fast replies to emails, great communication, friendly and helpful staff, working with you and for you all along the process ensured me that my custom was valued and important. A genuine independent, local business with traditional customer service values, packing a professional, contemporary punch that gets the job done. Would absolutely recommend. 10/10
Mitch · 11 July 2026
★★★★★ 5/5
GoogleI have now rented two properties off langdales, I have never had any issues with renting from them, Scott has always gone above and beyond for me and my family. We needed to find a new property when my first landlord put his house up for sale, Scott helped us find a new property well within the 8 weeks, me and my family cannot be more grateful.
I highly recommend renting a property from langdales estates.
Jen · 11 June 2026
Agent replied · 11 October 2026
Thank-you Jen, it has been our absolute pleasure helping you locate a new property and assist your move to another property under our management. We hope you and your family are very happy in your new home.
★★★★★ 1/5
GoogleHaving a house with langdales estate and letting has been a nightmare of my life not only did they promise me things that never went through they made me pay for rat infestation problems never sent no one out for fixtures and when they did it was bodge jobs everywhere absolutely disgusting. Ceiling was falling through lucky it never while I was there after I reported it constantly which I have proof for. Had to watch my home turn worse beach’s I refused to have to do everything with estate agents who were ignorant untill paying rent
Emma · 1 October 2025
★★★★★ 1/5
GoogleThe state of the house we rented was devastating, we both had complete mental breakdowns.
Rats, sewerage, mould, exposed electrics, doors wouldn't close, chimney pot actually fell through our van windscreen and could have killed someone - they denied it was from our house! They lied a lot and took months to sort anything (most things didn't ever get sorted). They seemed lovely people when we first moved in but it didn't last. I was physically sick and crying most the time I was at this property run by Langdales. I've rented for 17 years and never ever experienced anything this bad. 5 star reviews are fakes. This video was made for them https://youtu.be/VGm267O04a8?si=ZmEWgTEBBmVS0iOW
Em · 11 October 2025
Agent replied · 11 October 2026
Hi Emma.
Thank-you for taking the time to leave such a detailed review following your tenancy with us.
There is no denying that repairs were required during your tenancy which isn't uncommon as unfortunately properties of a certain age do require on-going maintenance and repairs from time to time but to allege most things didn't get sorted is unfair and an exaggeration.
You reference rats, unfortunately we are not able to control pests within the vicinity of a property / neighbourhood that may be attracted due to waste and environmental issues within the area.
Your landlord reimbursed you costs incurred for asking Pest Control to visit in order to try and assist with the issue and our records show that the officer who visited from Pest Control informed you that they couldn't be certain of access and entry points suggesting they may be coming from a neighbouring property.
Other issues referenced such as sewerage by blocked drain pipes, mould which for reference was only a small appearance to the corner of the kitchen caused by blocked guttering, electrical work and doors not closing were all address by contractors once reported.
The landlord ensured any works required were completed once informed and made aware.
Kind Regards
Langdales Estates
★★★★★ 5/5
GoogleWe had really great support from Scott and the team throughout the process of selling and buying, both properties going through Langdales. The communication was excellent and responsiveness was second to none. I fully recommend Scott and Langdales as they deliver a professional, knowledgeable and yet simultaneously personal and caring service. I would not hesitate to use them for our next sale and purchase.
Jen · 21 May 2025
★★★★★ 5/5
GoogleAbsolutely fantastic experience selling my home with Langdales. Scott and Erin were professional, friendly, and truly committed from start to finish, with excellent knowledge of the local market. Their communication and support were second to none, I couldn’t have hoped for more. Highly recommended!
Carl · 8 June 2025
★★★★★ 5/5
GoogleReally happy with how my move has been handled very quick and kept up to date thankyou !!
Debra · 11 June 2026
Agent replied · 11 October 2026
Thank-you for taking the time to leave us a review Debra. It has been our pleasure assisting you with your property move and hope you will be very happy in your new home.
★★★★★ 5/5
GoogleI have been with langdales coming up to a year now and if I need anything they are great. One example is my front door wouldn’t lock anymore and they had sent someone straight out within the half hour of reporting it. Great service and hope it carries on for the foreseeable. Thank you
Samantha · 24 June 2025
Agent replied · 11 October 2026
Hi Samantha. Thank-you for sharing your experience with others and leaving us a 5 star review.
★★★★★ 1/5
GoogleAbsolute terrible letting agents the worst you can get get. If I could give a minus score I would, rented a property off them for nearly 4 years. Rent was payed up to date until we starting having problems needed repairs done and guess what nothing ever happened. I got the same excuse every time someone will be out, we will send it to the landlord. We had damp in the porch from moving in windows cracked in the back room which was wrote down on viewing and told it would be replaced and nothing ever did, two holes in the roof which never got fixed light fixing that were so old and corroded that they wouldn’t hold a light bulb. The list is endless and nothing ever got done all they are after is the money and not doing any repairs. Avoid at all costs!
Adam · 24 October 2022
★★★★★ 5/5
GoogleBig thank you to erin and scott really appreciate all your hard work into getting my property 10/10 from the start to finish thank you very much .
Lee · 1 August 2025
Agent replied · 11 October 2026
Thank-you for the kind review Lee. It was our pleasure helping you secure your tenancy.
★★★★★ 5/5
GoogleEverything was carried out to our expectations which was professionally and of good standards communication was excellent no problems arrose during the trabsaction
Betty · 21 February 2025
★★★★★ 1/5
GoogleWorst estate agents, sorry - worst human beings ever. Desperate liars who take advantage of tenants in bad situations. I don't know how they live with themselves.
They rent out properties that are rat ridden, water damaged trash. Don't trust it even if it looks ok upon viewing. And they're in alliance with horrible landlords. They actually laugh at your problems when you contact them.
Please, for your own well-being, for anyone you love - don't ever rent or buy from these criminals.
Stampy · 26 May 2024
★★★★★ 5/5
GoogleExcellent service from viewing house to getting keys, very quick turn around Highley recommend
Sarah · 9 August 2025
Agent replied · 11 October 2026
Hi Sarah. Thank-you for taking the time to share your experience with others.
★★★★★ 1/5
GoogleWorst estate agents in the north east. Problems from day one, no communication unless we bothered to ring them, the manager Scott has the worst attitude over the phone, the landlord of the Bearpark property DH7 7TE should get rid of these as they’re absolutely useless. We waited 8 plus weeks to move into the property and had money coming out of our banks for gas and electricity through the third party company they use “vouch” - avoid 11 hartside view and any other properties these have advertised, we are currently moving into a property on Monday that’s the exact same but cheaper that we viewed yesterday, cowboy of an estate agents.
Jay · 27 March 2024
★★★★★ 5/5
GoogleVery experienced, efficient, quick, reliable and polite
Roger · 4 September 2025
Agent replied · 11 October 2026
Thank-you Roger for such a positive review sharing your experience with others. It has been our pleasure assisting with your rental property since transferring management to us from your previous agent.
★★★★★ 5/5
GoogleGreat company never too much trouble
David · 16 August 2025
Agent replied · 11 October 2026
Thank-you for the kind review David
★★★★★ 1/5
GoogleDON'T EVER USE! They don't care about you, 8 months for a new window in a grotty mouldy house and oh NEVER expect your bond back. They come up with bs to make sure you won't get it back. They just don't care even if you have disabilities. I … More
Angel · 10 March 2025
★★★★★ 5/5
GoogleWe have used Langdales as our letting agents for many years. We have found them to be helpful, honest and keen to find the best tenants. Recently they have sold some properties for us and they have been responsive and an asset to completing the sales process. Thoroughly recommend to any landlord,
Leigh · 21 February 2025
★★★★★ 1/5
GoogleWorst estate agents in the northeast i wouldn't recommend to anyone once they get the rent of you they don't give a ****! (2 year tenancy)they don't do any repairs to the house at all to the point where we have been advised to find another … More
Aaron · 21 February 2025
★★★★★ 5/5
GoogleVery professional explained the process of selling a home Scott was brilliant
Peter · 27 May 2024
★★★★★ 1/5
GoogleIf i could give a minus score i would, live next door to a property they are letting agent for, young family cant get repairs done,fence blew down during November storm, still waiting for repair, staff lie saying quotes for repair were in.....they were not, and when i have contacted them myself to enquire about completion of repair i was lied to they gave dates for repair to start and still waiting, total shambles of a company
Debra · 24 October 2022
★★★★★ 5/5
GoogleBrillant Service throughout the whole 4 months dealing with this estate agency for buying a property. Scott really helped us with buying our first property and made the process easy for us . Highly recommend
Laura · 21 February 2025
★★★★★ 5/5
GoogleMost thorough and enjoyable look at property helped along by Erin, seamless take up of tenancy and thankyou Erin for this.
Brian · 21 February 2025
★★★★★ 5/5
GoogleExcellent professional service. I would recommend Langdales to anyone buying, letting or selling a property.
Malcolm · 21 February 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
