Trusted Agent profile · Cotswold
★★★★★
491 reviews across 2 platforms
15 Dyer Street, Cirencester, GL7 2PP, Cotswold, GL7 2PP
Strutt & Parker's office in Cotswold, at 15 Dyer Street, is rated 4.5 out of 5 across 491 reviews on two platforms, including 57 Google reviews rated 4.9.
Every review we hold for the Cotswold office, from every platform, shown as written. First names only.
5/5
GoogleEfficient, helpful and professional team at S&P Cirencester. Sam kept us updated throughout the process.
Hi Nicola, thanks very much for your review. We're glad our Cirencester team were able to support you throughout the process. Best wishes, Strutt & Parker
5/5
TrustpilotVery professional and efficient
We sold our house over the summer and Simon and the team were incredibly efficient, gave clear advice and very professional. The added complication of dealing with COVID-19 was dealt with and it didn’t hold up the transaction. The whole process was incredibly smooth from launch through to completion it was a joy to work with them. Thank you
5/5
TrustpilotExcellent
Gina Simpson (Barnet office) was the agent for our recent house purchase in Hertfordshire. Gina was excellent from start to finish. She was very efficient organising viewings and very responsive to questions. The process was challenging at times, but she always helped to move things along and to expedite the conveyancing process.
5/5
TrustpilotGreat Agency
Victoria was great all the way through our purchase, wouldn't hesitate to recommend this agency. Thank you for great communication and your professionalism throughout.
5/5
GoogleBen couldn't have been more obliging, available, competent or supportive. He secured a sale within the first few weeks of going to market, stayed in contact with us and our buyers the whole way through our sale and gave us excellent advice for managing a difficult conveyancing team. Highly recommend.
Hi Annabel, thank you for your kind review! We are happy that Ben was able to support you through the process. Kind regards, Strutt & Parker.
5/5
TrustpilotGina & Rosanne were fantastic…
Gina & Rosanne were fantastic throughout the whole process of purchasing a new home and selling our property. The process was challenging towards the end but Gina worked very hard to make everything work. We have settled in at the new home and it’s fantastic. Thank you Strutt & Parker.
1/5
TrustpilotThis company ROBBED us
This company ROBBED us. The Solicitors are complicit in taking advantage of pensioners. Do not trust them, The owner Anne Macdonald who is wealthy and owns a hotel took the stove that was advertised in the brochure. She stripped off mirrors in the bathrooms leaving exposed hot wires. Such greed on the part of owner and solicitors is disgusting. We are trying to go to the police because no one will correct this and undisclosed roof issues, mold, and numerous lies. If anyone can help us on how to proceed we would appreciate. In addition we paid $40,000 over asking and we feel violated like being raped. The greed is astounding. They all drive fancy cars and lie to your face. Avoid Suzanne Moss and Kerry Grant because they will not get back to you to help return a stove in their brochure and the mold is making us sick. Avoid at all costs. I hope we can get arbitration but the greed is so deep. Sad.
5/5
TrustpilotHighly Recommended
Gina was a pleasure to work with, the sale of our property became a real partnership. She was friendly and professional throughout the whole process and was very well informed about our property. She was 100% committed to selling our house and never gave up. We would absolutely recommend her to any family of friends.
5/5
GoogleI've never done a Goggle review before but felt I had to record the excellent experience I had at Strutt and Parker in Cirencester recently when I went in to register as an applicant. The whole team were so helpful. They had great local knowledge and moreover they knew so much they knew about all the houses they were selling. For example i asked about the ceiling heights (my husband is well over 6 feet) and good areas for dog walking (we've got two German Shepherds). I also visited 3 other agents in the town who seemed at best disinterested. Well done Strutt and Parker!
5/5
TrustpilotVictoria Rose was great to work with
Victoria Rose was great to work with, regularly updated us on progress and chased things up on our behalf. We have been impressed at how organised strutt and Parker were in terms of organising viewings, grouping them for convenience and following up on queries raised in viewings. I would recommend strutt and Parker.
5/5
TrustpilotMy experience with Strutt and Parker
My experience while working with Strutt and Parker was a fast and seamless one. The agent I was working with (Fai Nesari) was attentive to my needs and was quick and clear with her responses. She made the process of searching for properties very easy. Once again thank you Fai!
5/5
GoogleWe would highly recommend the Cirencester Branch of Strutt and Parker. Extremely professional throughout, great communication, which was very much appreciated and having the strong London presence in the current climate proved to be very beneficial. We would like to say a special thank you to Sam, Lizzie and Katie.
1/5
TrustpilotViewed a property with them and offered…
Viewed a property with them and offered in writing as requested after the appointment. Didn’t hear anything back for a few days so called to chase and to be told another offer was accepted. I wasn’t called to ask if I wanted to increase my offer which I would have done to the asking price or even over asking price.The viewing assistant said on the appointment the house will be redecorated before move in and to make sure we put that down on the offer which we did. When I called them to check on my offer they said they have gone with another offer because they didn’t want it painted. (We didn’t request this but the agent said it would be so we wrote it down)They sound absolutely clueless on the phones and obviously don’t communicate or know how to work for their landlords or they could have got more money from me.Told the lady I wouldn’t rent from them ever after this first experience with them all I can say very disappointing for a ‘well known’ agent in the area.
5/5
TrustpilotStrutt & Parker are brilliant!
Strutt & Parker are brilliant - in particular Andrew Harwood and the team. I could not fault their professionalism, knowledge and expertise. The viewings at our property were always very accommodating and done with a smile! Their attention to detail is spot on. I hope to do business again in the future!
5/5
TrustpilotMy experience with Ed over my property…
My experience with Ed over my property in Kent was unbelievably and he better potential clients very well, so much so the first client he showed bought my property which we were very impressed with. He was incredibly professional and handle everything with care.
5/5
TrustpilotWe recently bought a property marketed…
We recently bought a property marketed by the Perth Branch and although we were not specifically their “clients” (as they were acting for the seller), we found them to be so friendly, helpful and accommodating.
5/5
GoogleI have recently been in touch with the Cirencester office of Strutt & Parker. They listened to what I was looking for, kept in touch by phone regularly (no other agent even bothered to call me) and I have to say that out of all the agents I registered with, they were the only ones who were cheery, helpful and genuinely tried to help me. Who said estate agents don’t care anymore? S&P in Cirencester certainly do!
5/5
TrustpilotThe sale of my property was handled well
The sale of my property was handled with great expertise. Viewings were advised and conducted without fuss, feedback thereafter was prompt and informative and once a buyer had been identified and terms agreed the execution of process was made as stress free as possible with oil poured on troubled water as required!
1/5
TrustpilotReally rubbish agency
Really rubbish agency, I have no heating in my flat yet they completely ignored any emails I have sent them about this issue , really unprofessional people, I personally dealt with Shanon Flanagan and Jay O'Dell from Cadogan Street London and they are both very unprofessional and just plain rude and lazy people.
5/5
TrustpilotGina is one in a million
Gina is one in a million. Always returning phone calls and texts promptly. Always very pleasant, determined, focused, driven and dedicated but not at all pushy. We have given Gina a new name, it's Tina Turner simply the best. Regards John and Sue
5/5
TrustpilotHouse Purchase …
We used Strutt and Parker for a house purchase. The service provided has been excellent from start to finish. Victoria was very efficient at organising multiple viewings for us, and being there where various surveys were carried out. I would definitely recommend their services.
5/5
TrustpilotExcellent experience with Strutt
Lucy Crane acted for us and was excellent. Lucy made every effort possible to ensure the sale went through and was extremely approachable throughout. This made a huge difference to our experience and we would recommend Strutt and Parker to anyone selling a house
5/5
GoogleBen Rymer did everything he could to get our recent purchase over the line. Professional with the human touch, he always listened to us and answered our questions promptly. We have no hesitation in recommending Strutt and Parker Cirencester and all the team that were involved with the transaction.
1/5
TrustpilotPoor customer service and failure to…
Poor customer service and failure to keep assurances.I requested details on a development in shrewsbury and was told they would be sent to me by the the agent promoting the property. Several weeks passed without any contact, so I called again and was told the agent would get back to me within the hour; needless to say, he did not. Very unprofessional.
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