5/5
TrustpilotRitesh has always been prompt
Ritesh has always been prompt, professional and attentive during our dealings with him. He`s part of an excellent team at Savills !
Trusted Agent profile · Cirencester
Savills Cirencester reviews
★★★★★
1,818 reviews across 2 platforms
1 Castle Street, Market Place, GL7 1QD, Cirencester, GL7 1QD
Part of Savills, see every office.
Savills's office in Cirencester, at 1 Castle Street, is rated 4.1 out of 5 across 1,818 reviews on two platforms, including 49 Google reviews rated 4.9.
Reviews
Every review we hold for the Cirencester office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDisappointing after 3 years
Disappointing after 3 years. Very little comms, unfounded claims(proven by disputes agency) and the exit was incredibly unprofessional. One or two pleasant responders but will never use again.
Agent replied · 28 October 2024
Than you for your review, and we would be keen to find out more of your experience. If you'd like, please email further details to socialmedia@savills.com
1/5
TrustpilotSavills is terrible
Tenant’s requests are ignored, repairs are not easily made, only high rent costs are paid and the level of professional cleaning they used is also very poor. Anyway, a huge disappointment and terrible !!
1/5
TrustpilotSavills commercial sector breaks every…
Savills commercial sector breaks every rule UK Law and RICS put on earth
Agent replied · 28 October 2024
Hi Terry, we would like to find out more with regards to your review, and would ask you to send further detail to socialmedia@savills.com so we can investigate.
1/5
TrustpilotTerrible experience
Terrible agency, the agents aren’t professionals at all. After 10years of renting places all over the UK, never had such a bad experience than this one with Savills, with whom I worked for the first time. Do NOT go through them.
Agent replied · 23 December 2024
Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
5/5
TrustpilotSavills were entrusted to sell my…
Savills were entrusted to sell my house. They went about the whole process very professionally, courteously and with great application. They were knowledgeable and gave relevant advice as required.
Agent replied · 28 October 2024
Thank you for your kind words. We are delighted to have been able to help with the sale of your house. Regards,The Savills Team
1/5
TrustpilotThey NEVER replied to all the emails I…
They NEVER replied to all the emails I ever sent them.. they are really unprofessional
Agent replied · 28 October 2024
Hi Andrea, we are sorry to hear this and hope you can provide us with more information so we can ensure contact. Please email socialmedia@savills.com with further detail and we can resolve.
5/5
GoogleIt is very rare to meet a consummate professional in any business but Sebastian Hipwood of Savills in Cirencester is a breath of fresh air.
5/5
TrustpilotThanks to Savills and Fiona Wither for managing our property
We've been working with Savills for the past three years to let out and manage an apartment rental. They've always been quick to respond and get maintenance issues sorted quickly and have prevented us from having any issue with the tenants. Really appreciate the help.
5/5
TrustpilotThat's really reliable service
I had a problem with floor heating and thanks to my property manager Monique Thanks to her all problem were sorted out
Agent replied · 28 October 2024
Thank you so much for your review, Taisiya, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Monique
5/5
TrustpilotRental search
We dealt mainly with Paige Ford, who was incredibly helpful with our rental search. Clear communications, responsive and friendly. Excellent service all the way through. Thank you
Agent replied · 28 October 2024
Thank you for your kind words, Ruth. It was my absolute pleasure!Regards,Paige
5/5
TrustpilotVery efficient service
Very efficient service from the vendor’s agent (Sophie Norris), responsive and helpful and good at coordinating and moving things along from offer stage to completion.
Agent replied · 28 October 2024
I really appreciate your kind review, and very happy to have helped.Regards,Sophie
2/5
TrustpilotAll for the landlord
Nothing too unexpected but I was in a 2-year contract where Savills was managing the flat and they always gave priority to the landlord.
Agent replied · 28 October 2024
We are sorry to hear about your experience. We take feedback extremely seriously; if you’d like to, please send further details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotWe’ve never been treated so badly as…
We’ve never been treated so badly as tenants. And we have friends we know who have used savills in other areas and have had the same bad service. We are in the cotswolds managed by Victoria pouncey from savills.
Agent replied · 23 December 2024
We're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotAlways extremely slow at getting back…
Always extremely slow at getting back to customer needs. It has been 5 months dealing with them, and every time when they say 'come back to you shortly' it meant at least 1 month. Terrible services, irresponsive team, evasive.
Agent replied · 23 December 2024
Hi Adam, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotThey failed to take action after I…
They failed to take action after I complained about inappropriate behaviours of the building service manager on-site. They also advertised a property with services that residents do not have access to.
Agent replied · 28 October 2024
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.
5/5
TrustpilotSale of family home.
Savills handled the sale of our family home after the death of my father. Very professional service and communication throughout the process was faultless. Highly recommended.
Agent replied · 28 October 2024
Thank you for taking the time to share a review. We are pleased to have been able to help you through such a difficult time and wish you the best for the future.Regards,The Savills Team
5/5
TrustpilotSavills exceeded our already high expectations
Excellent service from Savills. Their experience, professionalism, understanding and support exceeded my already high expectations. I have no hesitancy in recommending Savills and would certainly use them again.
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. We take great pride in providing excellent customer service and are glad that we were able to assist you. Regards,The Savills Team
5/5
TrustpilotHave just exchanged contracts
Have just exchanged contracts.
1/5
TrustpilotThieves, liars and cheats
Thieves, liars and cheats, like all estate agents. Agree to sell a house to you then a month later take an higher offer, agree the offer and don’t even consult you; just tell you you’ve lost it.
Agent replied · 23 December 2024
Hi Andrew, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
1/5
TrustpilotTelephoned on Tuesday about a newly…
Telephoned on Tuesday about a newly listed property, told agent dealing with it would ring me back. Four days later no call. Certainly would not recommend as a buyer and any sellers should be worried.
Agent replied · 23 December 2024
Thank you for raising this. Rest assured, we’d like to find out exactly what happened. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
TrustpilotSophia Farwell and Tom Hyde at this…
Sophia Farwell and Tom Hyde at this branch of Savills are particularly helpful and responsive throughout both the sales and renting process of my dealings with their office
Agent replied · 28 October 2024
Thank you, Chris! It was a pleasure to work with you.Regards, Sophia
5/5
TrustpilotGreat support
Adel has always responded promptly to any enquiries or issues and is professional, approachable and friendly.I have been vey happy to have her support and to have her as my contact within Savills.
Agent replied · 23 December 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotSince I got in touch with trust pilot
Since I got in touch with trust pilot, about the problems with savills, I have had a response from savills, and they are doing some thing about the problems, thanks to trust pilot,
Agent replied · 23 December 2024
We are glad that the issues are being resolved, if you need to contact us again please email socialmedia@savills.com and we will do our very best to help again.
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