Knight Frank Cirencester Sales reviews

★★★★★ 2/5

Trustpilot

Slow and unprofessional

Slow and unprofessional. Knight Frank and Vast Group were unable and unwilling to fix a shower door in the bathroom for many months. Both Knight Frank and Vast Group disappear for months at a time and I have to chase both of them and only my chasing would restart the process, but not for long as they would simply forget me and the problem would remain - the shower door would continue to leak and they wouldn't care. The repairs and administration would fall through the cracks and drag on for months. Knight Frank wouldn't agree to replace Vast Group with another contractor, so I'm stuck with a broken shower door flooding the bathroom for months, with nothing I can do about it because the apartment is managed by Knight Frank.

Anton · 12 February 2024

★★★★★ 5/5

Trustpilot

Exceptional service from Jocelyn

I cannot speak highly enough of the assistance I received by the property manager Jocelyn Zhang.After realising I had accidentally sent my credit card to my previous address, I’ve got in touch with the Knight Frank office and she acted swiftly and efficiently to coordinate the safe retrieval of my credit card.What truly sets Jocelyn apart is her communication skills and genuine care for her clients. Her professional, efficiency and above all, her kindness, made all the difference.I wholeheartedly recommend Jocelyn and Knight Frank to anyone seeking exceptional property management services.Thank you, Jocelyn, for your support and going above and beyond to assist me. You’re a true asset to your company and I am grateful for your help.

FABIO · 7 February 2024

★★★★★ 1/5

Trustpilot

Left feeling cheated, beyond frustrated, and patronised.

Awful service. Honestly, it sickens me that we had to pay them money. After informing them that the heating wasn't working November 2022, we went the whole winter without any heating (and we chased a lot - especially when it was sub-zero temperatures in December!). The heating was never fixed, and we moved out in June 2023. There was considerable damp in the property as we were unable to regulate the temperature and lived next to a river, which caused excessive mould, rotting window frames, and pressure cracks in the window glass. Despite informing them of this, when we tried to get our deposit back, we were charged for all this damage and were barely able to get a timely response from Knight Frank. It took over ten weeks to just get the schedule of proposed deductions, despite chasing multiple times, and 5 months to get the deposit back. We had to wait at least 2-3 weeks for every response. In the end, we were so exhausted and fed up with dealing with them, we agreed to pay for half the damage. If you want to pay above-market rate in agency fees, wait for weeks for them to acknowledge your emails, and then receive a response that doesn't actually address your concerns and is horribly patronising, then Knight Frank is the right agent for you!

EVH · 4 February 2024

★★★★★ 5/5

Trustpilot

First viewing = successful tenant

I was looking to let out my apartment in November 23, and with another agent was not having much luck. I enlisted Knight Frank and Jamie Vass became a trusted advisor and found me a tenant in less than a week. I was astounded by his professionalism, guidance and compassion for a new landlord who practically had 0 clue what the whole process looked like. I know also how helpful he was to my tenant who was new to renting as well. He helped build a great working relationship with myself and my tenant which has flourished since everything was completed. I’m not sure how successful this would have all been wi th out him. Thanks Knight Frank for making this process a little easier for a newbie, especially Jamie, this was remarkably easy with you guiding me along the way.

Aegean · 4 February 2024

★★★★★ 5/5

Trustpilot

Knight Frank Wapping - Thank you Peter!

We went through Knight Frank Wapping for purposes of finding a flat to rent and cannot praise enough Peter Petrzak’s professionalism and efficiency. He really is a very knowledgeable agent who goes beyond showing you a flat, he has a lot of experience and will provide valuable, down-to-earth advice. We worked with Peter as potential tenants but we would also be confident working with him if we were a landlord, given his experience of the market and great social and professional skills.

Melina · 30 January 2024

★★★★★ 5/5

Trustpilot

Louna was absolutely superb…

Louna Del Barrio was absolutely superb throughout the entire process of finding and securing a home that met our needs. She was exceptionally efficient, diligent and reactive to all of our requests ensuring the entire transaction was smooth and seamless. When moving into our property Louna and her colleague Walid Javadi were helpful, resourceful and charming resolving every little issue that materialised.

Ian · 9 December 2024

★★★★★ 5/5

Trustpilot

Wonderful experience with Walid Javadi

Our experience with Knight Franks was fantastic, thanks to Walid, our primary contact. He was incredibly friendly, helpful, and patient. Walid never pressured us and actively encouraged us to thoroughly inspect the property and ask any questions we had. He even provided valuable advice beyond what we initially asked for. All further interactions with Walid and the agency were highly positive and professional. Walid made our move a smooth process, and we wouldn't hesitate to recommend him.

Hayk · 30 March 2024

★★★★★ 5/5

Trustpilot

Fiona at Knight Frank Shropshire is amazing

Ok, so where do I start. I’m a property investor and developer of 35 years and consequently property agents play a vital role in my business.Sadly, through bitter experience, I have learnt to view estate agents as pretty useless until they prove otherwise. And I’m happy to say that when I met Tom Wright ten years ago and subsequently his colleague Fiona MacLiam from Knight Frank Shropshire, they have most certainly proved otherwise.During this time, firstly Tom and more recently Fiona have been so incredibly helpful with all my property needs, giving hours and hours of invaluable advice and managing the process to a level above and beyond what I would expect. They have always acted with absolute integrity, professionalism and grace with laser-like focus on the process. I would simply not entertain using anyone else, period.Fiona has been lead on my last two sales and has, I can honestly say, built even further on what Tom started and on what estate agency is, or at least should really be about - being there wholeheartedly before, during and after a sale or purchase and adding significant, tangible value to the process i.e. earning their keep and more.I don’t believe my latest sale would have either materialised in the first place, or made it through to completion without Fiona - this is the absolute, real value of agents in my opinion and without this level of service and expertise, what’s the point of even having an agent - just a rather expensive cost on your completion statement.Fiona (and Tom) are exceptional in the true sense of the word - of the many, many agents I have dealt with over the years, the difference between them and others is night and day. Not only have they restored my faith in the value of an estate agent, they have shown me that there is far, far more that an agent can and should bring to the table - but they have to be exceptional to justify the cost, which Fiona and Tom certainly are. Well done both!David Beverley

David · 26 January 2024

★★★★★ 5/5

Trustpilot

"Exceptional Service and Outstanding Commitment - A Five-Star Experience with Jamie Vass at Knight Frank

I recently had the pleasure of working with Jamie Vass from Knight Frank, and I must say the experience was outstanding. From the very beginning, Jamie demonstrated exceptional professionalism and expertise. Our communication was seamless, thanks largely to the WhatsApp group he established, which kept everyone informed and connected throughout the process. Jamie’s dedication and attention to detail made a significant difference. I highly recommend Knight Frank for anyone seeking top-notch real estate services, and a special shoutout to Jamie for going above and beyond. Their service is truly a five-star experience!

Seshani · 26 January 2024

★★★★★ 5/5

Trustpilot

Excellent Tax Services

I have been using Knight Frank's tax service for over 10 years now. I am residing in Hong Kong and had a number of properties in UK which I leased out for rental income. Knight Frank looks after my tax matters very well, and for a reasonable fee. I am particularly impressed by the service provided by one of their tax advisers Edwin. His work has always been meticulously done. His is always proactive and helpful. I wish everyone in UK has the same work attitude.

Simon · 22 January 2024

★★★★★ 5/5

Trustpilot

Property management

Henry Nwokejiobi is my account manager for managing the property that I have for rental. He is very responsive towards my requests to get in touch with the tenant for property maintenance issues. Have no issues with the property so far and so far had my mind at ease with him looking after my account. Please continue to keep up with the good work!

Fenny · 1 November 2024

★★★★★ 5/5

Trustpilot

Just sold …

Recently sold my property in NW6 with the professional help of the team at Knight Frank in Queen’s Park. Sarah was particularly helpful in giving me advice on pricing and Becks in liaising between me and the buyer to get the sale over the line in a timely fashion. Thanks to you all for making this as smooth as a house sale can ever be.

Mel · 16 October 2024

★★★★★ 5/5

Trustpilot

We had been in the market for 5 years…

We had been in the market for 5 years and finally found the right home thanks to Oliver Dawson from Knight Frank Belgravia. He was incredibly kind, informative, and efficient throughout the entire process. His recommendations, including an amazing solicitor, were spot on and made everything go smoothly. I highly recommend Oliver for anyone looking for a reliable and supportive estate agent. Thank you for making our long search worthwhile and stress-free!

Gul · 21 June 2024

★★★★★ 5/5

Trustpilot

Working with Knight Frank has been nothing short of outstanding

We recently had the pleasure of working with Shaun Terry, a real estate agent at Knight Frank, for the purchase of our new home, and the experience has been nothing short of outstanding.Shaun demonstrated remarkable patience and diligence throughout the entire process. From our initial discussions to the finalization of the sale, Shaun's professionalism and commitment to excellence were evident. His knowledge of the W2 area was particularly impressive, providing us with valuable insights and ensuring a smooth transaction.What sets Shaun apart is their dedication to client satisfaction. They went above and beyond to address our concerns, answer our questions promptly, and guide us through every step of the selling process. We felt confident and supported throughout the journey.We wholeheartedly recommend Shaun Terry and the team at Knight Frank for anyone looking for a reliable and knowledgeable real estate agent. The combination of their expertise, patience, and diligence makes them a standout choice. Five stars for an exceptional experience!

Bayswater · 15 January 2024

★★★★★ 4/5

Trustpilot

Satisfied for the past six years and impressed be the new property manager

As a landlord I have been quite satisfied with Knight Frank during the past six years, during which the property was taken good care of with appropriate frequency of contact. Although the property managers have changed during 2023Q4, many thanks to Kristian Lee the handover is now properly completed and everything works so well. As my current property manager, Kristian impresses me a lot by considerable sense of responsibility, willingness in problem solving and swift reaction to handle issues in a reliable way. Happy to have Kristian here and many thanks again:)

Y · 11 January 2024

★★★★★ 5/5

Trustpilot

Toru is the BEST !!

Mr. Toru Yoshioka, Property Manager is the most honest of the hundreds of people I have met around the world. His work is incredibly quick and accurate, and he is extremely polite to everyone. He is a model of property management. He is so talented that I guarantee he is a valuable asset. I sincerely hope that he will be evaluated correctly and that he will work for Knight Frank for a long time.

Amy · 8 May 2024

★★★★★ 5/5

Trustpilot

Great experience buying through KF

We had a great experience buying our home through Knight Frank. Clare Griffiths in the Bristol office was our Sales Progressor and she was fantastic. We were in the middle of the chain, buying and selling, and we encountered a couple of issues (mainly frustrating solicitor-based problems) and Clare was tenacious in helping us hit our exchange and completion dates. She also helped the process go smoothly overall and communication, via her, between ourselves and our sellers was excellent. Thank you again Clare! Thanks, too, to Rupert, who also helped get us over the line on a long and stressful completion day (again a solicitor-based issue). Would definitely recommend Knight Frank based on our experience as buyers.

Chris · 4 January 2024

★★★★★ 5/5

Google

Just purchased through the Cirencester office - special mention to Georgina who was really informative and knowledgeable and Harry who was super efficient and responsive.

Amy · 11 January 2026

★★★★★ 5/5

Trustpilot

Great people to work with

Excellent brochure and house description. Friendly well briefed people showing the house Good behind the scenes vetting of possible buyers Excellent final stages of communication on a complicated sale. Lovely people to work with at all times

Robert · 1 October 2026

★★★★★ 5/5

Trustpilot

Dan and Tom were fantastic during my…

Dan and Tom were fantastic during my sale - they sorted all difficulties with professionalism and patience.

Anna · 16 March 2026

★★★★★ 5/5

Trustpilot

Walid Javadi was extremely professional…

Walid Javadi was extremely professional and efficient in helping me rent a studio in a very short time. He handled everything quickly and made the whole process smooth and stress-free. Highly recommend his services!

Ruslan · 15 October 2025

★★★★★ 5/5

Trustpilot

Jamie Vass was an absolute pleasure to…

Jamie Vass was an absolute pleasure to work with whilst renting out my property. Having a few different estate agents value my rental property, Jamie was the only one who made me feel confident within his approach and his track record certainly backs that up! Jamie made the experience smooth & stress free. I would have no hesitation in recommending himself and Knightfrank to friends and family - Thank you Jamie!

Joe · 19 June 2024

★★★★★ 4/5

Trustpilot

A big shout-out to Naeto Soludo

A big shout-out to Naeto Soludo for being a great property manager, very communicative, friendly and generally extremely helpful. I would have given 5 stars if the everyone we had dealt with at the firm were as helpful as Naeto has been. Despite him being new to the branch, he has been the most professional of the 4 or 5 persons we've dealt with so far.Unfortunately, we did have to deal with a real-life NPC in the process of renting our property, unable to answer a yes or no question in an email chain and replying with the literal phase: 'Send [us] the monies', when referring to a £21,000 bank transfer... And just generally being rude. So, I almost pulled out of renting with Knight Frank altogether because I thought they were initially a scam company.The others at the branch can learn a lot from Nateo and I hope his performance is recognised.

Jonathan · 19 December 2023

★★★★★ 5/5

Trustpilot

Outstanding service and extremely helpful

Toto, George and the team at Knight Frank, Chelsea were extremely helpful when it came to the sale of a flat. In particular, in the midst of a long conveyancing process, they were communicative, responsive and engaged, and proactively helped to ensure the process reach its completion. The team at Knight Frank, Chelsea are great to work with, are very hard working and really take the time to listen to what is important to you. We would thoroughly recommend them.

Anonymous · 19 December 2023