Trusted Agent profile · Corby
★★★★★
870 reviews across 1 platform
Kestrel Road, Corby, NN17 5FP
Part of Lovell, see every office.
Lovell's office in Corby, at Kestrel Road, is rated 4.1 out of 5 across 870 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Lovell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Corby.
Every review we hold for the Corby office, from every platform, shown as written. First names only.
5/5
TrustpilotBuying a New Build for the 1st Time.
Annemarie is fabulous to deal with through this process. She has an extremely professional manner with lovely empathy. She is a true asset for Lovell.
Thank you for your feedback, we are delighted to hear that you are enjoying this process. Thank you for choosing a Lovell HomeLovell Homes
5/5
TrustpilotAn excellent and professional…
An excellent and professional experience throughout the process by both Hyacinth and Chloe at Wolverhampton. They were both exceptionally knowledgeable and able to help with the process and answer all of our questions. It is a shame they will not be able to complete the process as both are not following to the Lockside development going forward. It would have been amazing for them to have handed the keys over at the end!
Thank you for your review. We are glad you've had a good experience with us. We will speak to the team and see if they can meet you on your hand over. Many thanks Lovell Homes
5/5
TrustpilotAll Saints Green Development
Matt at the All Saints Green development is amazing. So helpful, patient, personable, smart appearance - just all round super! The house we hope to buy seems to be well built with space between properties kept in mind. Thank yoi Lovells!!
Thank you Lesley for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke. It's wonderful to read your comments about our team, and we have passed them on directly to Matt, who we know will be very happy to read them.Thank you again Lesley, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
Trustpilot5* Service
Moved into our new in Hopton and very pleased with the quality and service we have received. Matt, the Site Manager, and his team have been very helpful, and have gone above and beyond to deal with any issues, as have the customer care team.
Thank you Jackie for leaving a lovely 5* review of your experience with Lovell Homes at Bowlers Green in Hopton on Sea.It's wonderful to read your comments about our team, and we have passed them on directly to Matt, Debbie, and the Customer Care Team who we know will be very happy to read them.Thank you again Jackie, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotA ray of light in the darkness of relocation
Only cool heads and a busload of experience can counter the madness of moving home. When all around people were taking forever to do what seems a simple task and forgetting communication is the key to good business, then Lovell Homes appears on the horizon like the cavalry of old. Thanks for making a mad experience almost bearable.
Thank you Bernard for your 5* review of Bowlers Green in Hopton on Sea. We hope that you are enjoying your lovely new home after the move, and are pleased that we were able to help things run a little smoother!We have passed your comments on directly to Debbie and Ellie in the marketing suite.Thanks again Bernard.
5/5
TrustpilotGreat service!
Heath Farm -Holt: Jordan (Decorator) spent the day sorting out snags caused by our new house settling over the last 2 years. He is a real credit to Lovells. He was respectful, worked over and above to get things done in one day and with high quality.
Thank you Lesley for leaving a lovely 5* review for the work which Jordan carried out on your home at Heath Farm in Holt.It's great to read such fantastic comments about Jordan, the service which you received and the quality of work carried out. We have passed your comments on directly to Jordan, who we know will be happy to read them.Thank you again Lesley, we hope that you are very happy in your new Lovell Home!The Lovell Team
1/5
TrustpilotDo not purchase any property
Do not purchase any property from these builders. There are so many issues that the builders won’t address unless you plan to take some legal action. Aftercare has been shocking. STAY AWAY!
Hello and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
1/5
TrustpilotNothing went wrong so far
Nothing went wrong so far. You need to ask for a review once the process has been completed. All we have done so far is reserved the property. Time to ask for a review is when the purchase has been completed and the owners actually occupy the property. Don't be so eger, let the process to the full course.
Hi Alan, Thank you for your feedback, and apologies for any inconvenience which the post-reservation review request has caused.We look forward to receiving your full feedback once you have moved into your new home at St Edmund's Park.The Lovell Team
1/5
TrustpilotThe promises from them on site
The promises from them on site, that they are an excellent company to deal with. They build over and above on excellence. Total rot! The sales reps are hard, nice when you need to buy. But the moment you sign, and wait for your moving date, you get nastiness and excuses. Its Covid. Yeah..we know. But to date with move in day only a week away, we have not been allowed to go within 20yards of the property. A week to go, and we cant get broadband to be connected. The rep response was, ‘dont come to me making demands, you wont get cooperation that way!’ (Plus other comments)She had my daughter leaving in tears! Hard. Nasty. And the build quality, we dare not question now! My daughter is afraid of them!
Hello Mrs E and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
1/5
TrustpilotTerrible customer service and so many problems
We moved in to our Lovell Home in December 2019. Due to it being close to Christmas, we were told snagging items would be sorted in January. Now it is October 2020 and there are still things on our snagging list that have not been resolved. Any attempts to contact Lovell customer care result in empty promises to call back, and even when asking for who to make a formal complaint to there is no response. We have a front door we can’t use because it is ill fitted, and both the wrong flooring and wrong shower were fitted. Even though it is their mistake, they do everything to avoid taking responsibility or providing the item we were promised. The whole approach of Lovell has tarnished the experience of buying our first home. Would not recommend them to anyone.
Hello Rachel and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
1/5
TrustpilotAbysmal
Having bought a property on a Lovell (Oaktree Grange) site nearly 2 years ago, I take no pleasure in saying that the customer service I have received has been nothing short of appalling. A leak inside the property was reported in January 2020. October 2020 and this has yet to be resolved after various phone calls. The workmanship in the garden, both front and back, specifically the paving flags has been shoddy to say the least. This too has been dragged out for almost 15 months to date. Having been assured, on numerous occasions the flags would be lifted and re-laid, to a proper standard, Lovell have since reverted on this and claimed that they will only replace a small number. Contrary to what had already been agreed on the basis that the underlying works were not up to standard. Lovell are seemingly quite happy to accept this and are sadly another example of a house developer that simply couldn’t care less once the property has been sold. Given my experience to date, I would urge caution, at the very least, when considering purchasing on a Lovell site.
Hello Ben and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
1/5
TrustpilotPoor Customer Service
Please stay away from new build homes serviced by Lovell at all costs, you'll be saving yourself high levels of sttress, time and money.Our back room contains patio doors fitted with triple glazing tempered glass which spontanaiously shattered on separate occasions. We raised both incidents with lovel customer care but in return replied back stating they were shattered by impact which is completely untrue. All we required was a glazing specialist to pay visit and analyse the damage. I've had to replace the glass myself and the company provided a report confirming the glass was shattered due to poor installation methods. I relayed this back to Lovell but simply ignored it at all costs and instead replying back with generic comments to sway me away.We also recieved news our other neighbours have experienced similar issues, so clearly not a coincidence.
Hello Mohammed and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
4/5
TrustpilotOverall very happy
The buying process was easy with help from the fab sales representative on site. The location is ideal and scenic.The house is of a great build with issues being dealt with in a timely manner.The above being said, some snags should never have occurred, such as no heating for a week after moving in (over Xmas!). The kitchen could have done with being a little wider to facilitate dining more comfortably but overall happy.
Hi Michael, Thank you for your review and apologies you experienced that over the Christmas period. We are pleased to hear you are overall happy with your home and the remaining experience from ourselves.Thank you again, Lovell Homes
5/5
TrustpilotLovell’s team were the most supportive…
Lovell’s team were the most supportive part of our house move from every point. Kerry supported every step of our journey and gave us constant reassurance. When we finally moved into our dream home, the on-site manager was fantastic and so friendly. Each day he offered us help whilst we were moving things in. The aftercare team have also been great. They have fixed any issues we have noticed. Couldn’t be more happy with Lovell!
Hello Hannah,Thank you for your review. We are pleased to hear the team have been supportive during your home buying process. We hope you will enjoy your new home.Lovell Team
1/5
TrustpilotFurther to my previous post on 9th July…
Further to my previous post on 9th July 2020. Have now gone to the NHBC for so called resolution. Don’t hold out too much hope as other nearby properties feel they have also been let down by the NHBC on similar resolution matters. If they decide not to act then last course of action will regrettably be to initiate a civil action. We have free legal cover via our house building insurance so early indications suggest this may be the way ahead.
Hello Mr Martin and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
5/5
TrustpilotJeanette the sales person was amazing
Jeanette the sales person was amazing, she went through everything with us. We never felt rushed at any point. Jeanette was so helpful. Thanks.
Hi Alan, Thank you so much for your kind review. I will make sure to pass your lovely comments onto Jeanette. Thank you again, Lovell Homes.
3/5
TrustpilotCustomer care team are not supportive
Sales team are really very supportive and construction work is good, but all the issues started when you move in the house and this is the place where things are getting wrong. Customer care team is really stubborn and they are not ready to listen you, You need to chase to them for every issue, they will never report you back for your issue. In some case they take nearly 6 months to sort it.
Hi Deepak We're sorry to hear that you feel disappointed with aspects of the service our Customer Care team have provided. Please be assured that we've brought your review to the attention of the team for investigation.Thank you again for your review.Lovell Homes
1/5
TrustpilotWaste of space of a company
Waste of space of a company. Can’t even build a house that is water tight. Not to talk of the absolute lack of responsibility when you contact them to resolve the issue. All this company have done is cause my family stress. For months we threaded through water in our own house our stairwell was completely flooded. Lovell has taken no responsibility and refuse to cover the cost for the damages caused. I was told today they have no management, so I guess no way of putting in a complaint
Hello Melissa and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
5/5
TrustpilotThe process was seamless and amazing
5/5
TrustpilotBriarswood Development
We have recently reserved a property at the Briarswood development. Great customer service from Amanda! Very professional, answered all the questions we had and assisted us to make sure everything was satisfied. Also explained throughly on all details.
Thank you for leaving a lovely 5* review of your experience with Lovell Homes at Briarswood in Harleston. It's wonderful to read your comments about our team, and we have passed them on directly to Amanda, who we know will be very happy to read them.Thank you again, we hope that you will be very happy in your new Lovell home!The Lovell Team.
1/5
TrustpilotTHIS COMPANY IS NOT RELIABLE I AM VERY…
THIS COMPANY IS NOT RELIABLE I AM VERY DISSAPOINTED.I was looking for house last year July I've visited Lovell principal point in Wellinghton. I spoke with a lady I've seen the house that I like and I gave all my contact details also my email and contact number to send me text and email for any updates, and as they said when theybare going to release the house.They reassured me that they will send me an email or text when is ready to release that plot. I have not received anything for long time. Then I decided to visit them and see what's going on and they told me that the house has been released and sold, with no any explanation and excuse. I tried to convince my self that was an error. Dispite the fact that every week they sent me text or email for completely different houses. I've been to the same principal point unfortunately October 2019 to find something else I found a house which was at the begining of the build and I explained to the lady who was in the office that I want to reserve this house please. She told me exactly the same that her colleague said to me few months ago. I have visited since October 3 more times the office last time JanGary 2020 they advised me to be patient and I am going to receive a text when is ready to release it. Are they serious this is redigulous today they told the house been reserved from who? FRIENDS AND FAMILY? SOMETHING IS GOING WRONG WITH THEM. This is discusting unprofessional irresponsible for everything.
Hello Eleni and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
4/5
TrustpilotI think overall experience with Lovell…
I believe my overall experience with Lovell business is a great assurance. The continuous update and the pertinent sources were on point, very confident in good customer relations.The process is of good results and that is what I'm expecting and experiencing.
Thank you very much for your 4 star review Rapheleto. We are pleased to hear you are happy with your experience and receiving good updates as your purchase progresses. Your feedback has been passed onto the sales team. We wish you all the best in your brand-new Lovell home.
5/5
TrustpilotMany thanks to tom from customer care…
Many thanks to tom from customer care we reported that the house was very cold to oneside he went beyond normal to put extra insulation in we now have a house 5 decrease warmer thankyou
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotEllie and Jo have been amazing in…
Ellie and Jo have been amazing in supporting us through our house purchase and any issues since. They have been kind and patient with us and an absolute pleasure to work with. Thank you both.
Thank you Kathryn for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about our team, and we have passed them on directly to Jo and Ellie, who we know will be very happy to read them.Thank you again Kathryn, we hope that you will be very happy with your new Lovell home!The Lovell Team.
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Tell us what you need and we'll put you in touch. Lovell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Corby.
