Connells Copthorne reviews

★★★★★ 5/5

Google

I can’t recommend Jay highly enough. From start to finish, he has gone above and beyond to help us, always being available, helpful and incredibly professional. He genuinely cared about making sure everything went as smoothly as possible and did everything he could to support us throughout the process. His communication, patience and willingness to help made a stressful process so much easier. It’s clear that he takes pride in what he does and genuinely cares about his clients. Thank you for all your hard work and support, it’s very much appreciated. I would definitely recommend him to anyone looking for an estate agent!

Mark · 4 October 2026

★★★★★ 5/5

Google

Jay and the team at Connells have been absolutely fantastic in helping us sell and buy our home! I was unsure about using them at first due to Connells being such a large chain, however from the moment Jay first came round to value our property we knew we wanted to have them as our agents. Not only do they do a good job, but they care about what they are doing and make you feel at ease with the process. Jay was regularly update us (even when on his holiday) and we never felt like we were being ignored. I would absolutely recommend anyone in the area to at very least give them a go if you are looking to move!

Chris · 11 September 2026

★★★★★ 5/5

Google

A huge thank you to Jay for being there for us throughout a very up and down journey. We honestly couldn’t have asked for more support, patience and great communication along the way. You went above and beyond to keep things moving and always made us feel like we were in safe hands and kept in the loop, We’re so grateful for everything you did to help us finally get there, thank you so much!

David · 4 October 2026

★★★★★ 5/5

Google

Jay at Connells was very helpful and professional. He was enthusiastic and confident that he could find the right buyers for my house and had a string of potential viewers lined up immediately. Jay gave honest feedback from each viewing and then gave me as much information as he possibly could on interested parties and guided me through accepting an offer. Jays communication was faultless, he called me frequently to update and liaised with my solicitor and my onward purchase's agent to keep things moving . Special mention to Kirsty as well who did a lot of the viewings for me and was calm and professional throughout the process, talking me through the paperwork side of things and calming me down a couple of times when I was flapping. Have recommended Connells Copthorne to friends and neighbours

Sarah · 11 May 2026

★★★★★ 5/5

Google

A lovely experience working alongside the team at Connells Copthorne. We initially had our first viewing with Kirsty who was very helpful and had all the details needed and could answer all our questions. Great to see knowledge of the area and house. Jay then oversaw the process, and I can honestly say put so much work in over the last few weeks ensuring exchange went through to fit all schedules involved. We are expecting our 2nd child in the next month and Jay pushed to ensure a completion date was before the due date which was very helpful. Jay kept us updated calling regularly and ensuring we knew what was arose if any barriers did.

Sidony · 11 May 2026

★★★★★ 5/5

Google

Fantastic experience with Connells. Jay was incredibly helpful throughout, keeping us updated and ensuring everyone was chased up to keep things moving, with great support from Kirsty. We viewed on a Monday, offer accepted on Tuesday, and finally exchanging just six weeks later, Jay and the team were brilliant. Huge thanks to Connells, we couldn’t recommend them highly enough!

Louis · 11 September 2026

★★★★★ 5/5

Google

Selling a property can feel overwhelming, but the team at Connells in Copthorne made the whole experience far more manageable than I expected. Jay was fantastic from start to finish. He made everything feel straightforward and really tailored the process to suit my situation at the time. He was professional, reassuring and always took the time to make sure I understood each step, which made a huge difference and gave me real confidence in the process. As someone going through the sale on my own, I particularly appreciated how comfortable and supported he made me feel throughout. Jay has also kept in touch regularly to ensure everything is progressing smoothly, which shows a genuine level of care that you don’t always find. He also recommended a brilliant solicitor who has been doing a great job keeping the sale moving along nicely. A big thank you to Jay, Kirsty and Lindsey at Connells Copthorne for helping turn what could have been a very stressful process into a much smoother and more positive experience. I’d highly recommend the team to anyone thinking of selling their home. ✨🙏🏻

Michelle · 17 March 2026

★★★★★ 5/5

Google

We recently sold our house through Connells and had a very positive experience throughout the process. A special thank you to Jay and Kirsty for all their help and support. They were professional, approachable and kept us updated throughout the sale. Whenever we had questions or needed assistance, they were responsive and helped keep everything moving forward. Selling a house can be stressful, but Jay and Kirsty made the whole process much easier for us. We really appreciate their hard work and commitment in helping us get the sale completed successfully. We would definitely recommend Connells, and especially Jay and Kirsty, to anyone looking to sell their property. Thank you both for all your help! From Teresa and Joy

Joy · 4 October 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

We just purchased through Connells. Kirsty was our main point of contact, and we were extremely happy with her. Kirsty is exactly the kind of person you hope to deal with when buying a property. She's well-informed and straight forward. She gives you the time and space you need to come to your own decision in your own time. She isn't pushy at all and she doesn't try to deceive. We also felt that Kirsty mediated between us and the vendors really well, looking out for the interests of both parties. Strongly recommend!!!

Simon · 11 December 2025

★★★★★ 5/5

Google

Highly recommend Connells in Copthorne. Kirsty and the team have been amazing at getting our house sold really quickly. They are all really helpful and knowledgeable about the market in this area, they have always been happy to answer all our questions and have made the whole process as simple as possible. Thank you 😃 …

Stacy · 11 June 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

The team at Connells in Copthorne were efficient and made the whole process as good as possible. I got regular updates and had no qualms in ringing Connells if I had any questions.

Lucy · 27 September 2026

★★★★★ 5/5

Google

We have had a brilliant experience with Connells! We purchased a property through them late last year and finally exchanged yesterday 🥰 they have been super helpful throughout the entire process. Jay was our main contact and especially in the last month, he has been nothing short of amazing. I highly recommend them! Thankyou again ☺️ …

Stacy · 10 April 2026

★★★★★ 5/5

Google

Wendy is an exceptional person. She has been with me since I wanted to sell my property and to purchase another one .She is trustworthy and went above and beyond to make all the transitions go smoothly. Her team is excellent. They are so approachable and willing to help. The financial adviser Andy is a great an knowledgeable person. I can't say enough about Wendy. Trustworthy, knowledgeable and approachable. All the best Wendy 👍.

Beejadhur · 11 October 2025

★★★★★ 5/5

Google

Jay, Kirsty & Amy were brilliant throughout the process of selling our house. Highly recommended.

Karen · 20 September 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

Jay and the team were great at every stage of the process

Reg · 11 September 2026

★★★★★ 5/5

Google

My wife Maria and I have been dealing with Daniel Thompson to help search for a new house. Our house and relocation requirements are a little outside the usual scenario. This has not phased Daniel in the slightest. He has been very communicative and proactive right from the start. We have never had to chase him and we feel he is doing absolutely everything he can to make this work for us. Highly recommend Daniel and the Connells Copthorne office. Keep up the good work.

David · 12 August 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Google

Worst estate agent experience I've ever had. We made an offer on a property then was told we HAD to meet their mortgage advisor before they would submit it. They won't even let you do this over the phone so had to travel over an hour to go in branch then had to listen so some spill from their advisor about how they can get a better rate etc. We then got put into a bidding war expecting higher and higher offers and it seemed they didn't care as so many people were interested in buying the property. Ended up buying a property through a different agent which was an absolutely faultless experience. Will never use connells in the future.

Daniel · 11 September 2026

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026