Trusted Agent profile · Coleshill
★★★★★
719 reviews across 2 platforms
94 High Street Coleshill, Birmingham, B46 3BL, B46 3BL
Bairstow Eves's office in Coleshill, at 94 High Street Coleshill, is rated 3.0 out of 5 across 719 reviews on two platforms, including 90 Google reviews rated 4.8.
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Every review we hold for the Coleshill office, from every platform, shown as written. First names only.
1/5
TrustpilotVery poor communication &…
Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!
5/5
GoogleBig thank you to Sam for keeping calm and professional during the final stages of house completion it would have been delayed without her going above and beyond
Thank you for the kind words! We're so glad to hear that Sam's dedication paid off and your house was completed on time. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe used Bairstow Eves in Coleshill to sell our home recently, from the outset the team were proactive and got the house on the market within a week. Sam then subsequently arranged multiple viewings and found an immediately proceedable buyer. Throughout the process Sam's hard work, dedication and expert knowledge ensured the sale went through on track and we completed within our target. Thank you for all your hard work helping us move to our new home!
Thank you for choosing Bairstow Eves to help sell your home. We are delighted to hear that our team provided proactive and efficient service, resulting in a quick and successful sale. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotI have been looking for house on zoopla…
I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them
5/5
TrustpilotExceptional service
Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.
5/5
Trustpilotgreat service
Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!
1/5
TrustpilotWorst interaction and customer care I…
Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!
5/5
GoogleABSOLUTELY FANTASTIC !!! I recently brought my first home from Sam and the team , I can honestly say they made the whole experience wonderful. Sam went above and beyond to help me , she shared my excitement and I could tell she was genuinely sooooo happy for me !!!! I can not thank Sam enough for all her support and help. She truly is a star ⭐️
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleDavid, Sam and the team have supported me throughout my selling and buying process. Unlike other estate agents I have dealt with nothing is too much trouble for them. Everything has been dealt with in a very prompt, professional manner. They always take time to explain anything I am unsure about and have helped me with the many forms and requests that come with a sale and purchase. I would highly recommend this branch to anyone considering buying or selling property.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCannot recommend Bairstow Eves Coleshill highly enough. From the outset they have been professional, helpful and kept us fully informed with their great communication. Ours was a long and very stressful chain and our sale & associated purchase really went to the wire. Sam picked up our case when suddenly our puchase was at high risk of failing due to issues at both ends of the chain while her manager was on leave. It was down to her tenacity and dogged determination to keep the chain complete that she thankfully achieved exchange at the 11th hour. We will be eternally grateful.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWell where do I start from the beginning of contact to sell my property to the endo f the sale I have had 100% customer service from David and the team. I was keep up-to-date on all the events of the sale , call backs were within me calling the office. I would certainly use this company again and recommend to friends and family. Well done team and thank you again for all your support during the sale of the house so much appreciated
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThey do a bare minimum so we ended up without a flat
I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.
5/5
TrustpilotPeople like Mohamed make the world a better place.
We want to say a huge thank you to Mohamed, from the bottom of our hearts. He didn’t just give us and our kids a house, he gave us a real home. He brought stability, peace, and the comfort of knowing that we finally have a place where we truly belong.
1/5
TrustpilotDefinitely find a better estate agent
A few weeks ago I received a telephone call from a young member of staff at Bairstow Eves. He asked me if I was interested in selling my property. I told him no. I had bought it through them funnily enough and had just spent four months renovating it. He suggested I have a valuation despite my saying I didn’t want to sell. Eventually I agreed because I thought it would be good to see what it was worth now it had been renovated. Two text messages and a long and detailed email confirming that the manager was looking forward to meeting me at my property later that week at 12:30. She didn’t turn up and when I telephoned, I was informed that it was a desktop valuation, despite the fact that I had a an email telling me the valuation would be at my property. Having dealt with them when I bought the property and having them not bothering to respond to my email to express my dissatisfaction that they hadn’t bothered to come and do the valuation, I would never ever deal with them again. I think they are a shabby organisation and there are much better estate agents to deal with.
5/5
GoogleDavid Lockwood supported by Karen and Sam really made sure that our transaction was completed in a very professional manner. They kept matters moving forward and were constantly engaged with all the chain so that issues were dealt with sympathetically and in a timely manner. We got there and I am sure the whole chain appreciates the efforts of David and his team. Well done, we highly recommend this branch of Barstow Eves.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBairstow Eaves Southend. DO NOT USE!
DO NOT BUY OR SELL WITH BAIRSTOW EVES SOUTHEND ON SEA. Absolute Mickey Mouse setup where the agents dont even know who to contact to confirm a viewing! And so rude and unprofessional!Happy to explain more but not enough space!! Plenty of good Estate Agents around, I implore you not to use them!!!
5/5
TrustpilotBairstoweves recently acted on my…
Bairstoweves recently acted on my behalf for the sale of my property. I had an overall good experience with the staff who were great at attracting potential buyers. Staff were professional, friendly and supportive all the way through to completion. Thank you Ian, Ellie, Edina, Vasco, Scott and all the Team at Bairstoweves Stratford for all your help, much appreciated! Joy (and Nicky)
5/5
GoogleDavid Lockwood and his team are truly fantastic. They found us our new home and held our hand by regular weekly update contact throughout the arduous process of selling and buying. We would recommend David and his team to anyone and everyone wanting a first class professional and discreet service. Very well done Bairstow Eves of Coleshill And a massive thank you from us both. Pat and Richard Habgood (August 2022)
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
TrustpilotLucy and Chris were amazing
Lucy and Chris were amazing, to say they went above and beyond is an understatement! They chased and chased when it came to the conveyancers and managed to get me into my flat in good time. I am so happy being back and living in my dream home, forever grateful!
5/5
GoogleI cannot recommend Bairstow Eves in Coleshill highly enough, inparticular the manager David. Over the several months I dealt with David he was exceptional. He was literally the only person throughout the whole process who would do as promised, keep me consistently updated, explain things clearly and openly as well as went above and beyond where ever he could to help. Extremely grateful to him. Thank you David.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI've been enquiring about a few properties and the level of care, information and support provided by Sam has been truly incredible. She goes the extra mile and appreciates the needs of her clients. Not only does she hold strong knowledge about the industry but she is extremely friendly and helpful too. I've had my fair share of experiences of estate agents and very few come close to the service provided by Sam. If your looking for an estate agent who you can trust then look no further than Sam at Bairstow Eves, Coleshill. I cannot recommend them enough. Thank you so much, AdilPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
5/5
TrustpilotStaff at this branch especially Mia has…
Staff at this branch (Norbury) especially Mia has been very supportive. Thank you guys!
1/5
TrustpilotABSOLUTE BUNCH OF LIARS AND TEAM OF CROOKS WITH NO HONESTY OR INTEGRITY
To all landlords leave them as soon as you can. These people don't listen to landlords. They done investigate. They only work to pass on cost to landlord. They dont care if the property is damaged or not been looked after. They even done care if tenant is in breach of tenancy agreement.
5/5
TrustpilotExcellent Service from Daniel McAlister
Daniel McAlister at Bairstow Eves Estates was fantastic throughout our property search and eventual purchase. From the first viewing to finalising the paperwork, he was professional, responsive, and genuinely helpful. He answered all of our questions promptly and kept us informed at every stage.
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Tell us what you need and we'll put you in touch. Bairstow Eves Coleshill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coleshill.
