Trusted Agent profile · Coleshill
★★★★★
719 reviews across 2 platforms
94 High Street Coleshill, Birmingham, B46 3BL, B46 3BL
Bairstow Eves's office in Coleshill, at 94 High Street Coleshill, is rated 3.0 out of 5 across 719 reviews on two platforms, including 90 Google reviews rated 4.8.
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Every review we hold for the Coleshill office, from every platform, shown as written. First names only.
5/5
TrustpilotWanstead Branch
I have rented a property for 7 years before I bought my own. I dealt with Elaine Hutton regularly. She was delighfully helpful and lovely all the way through. I can recommend the branch and it's people and would positively deal with them again.
5/5
GoogleI had trouble selling this house but Sam had been with me throughout the process, especially near the end, chasing up on everything. Its been a pleasure dealing with Sam. Great Job!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIf I could give a zero star I would
If I could give a zero star I would. Takes them months to fix damages, zero communication.. and basically told us they can’t do anything about a mold problem. They would just need to replace a part of a board.. but no can do. The house was given to us with light fixtures hanging off of the ceiling…. The stairs bannister was hanging off, the house smelt like an actual pig had been living in there for the passed year. We paid 6 months up front because we are relocating from abroad but they have completely taken advantage of our situation. I will never rent through the this company ever again.
5/5
GoogleWe are very early on in our process but Sam and David have both been wonderful with advice and support. Would highly recommend.
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
1/5
TrustpilotUSELESS SALES TEAM! So rude!
I enquired about seeing a house, and was met with utter incompetence by Abigail Coombs, the sales assistant, and her equally as useless male manager - who’s name I can’t remember. When I called to ask to view a house, I was put onto her manager, despite saying I didn’t need to speak to her manager, because it was out of my ideal spend. Just because I don’t want to spend over X amount, it doesn’t mean I can’t. However, I understand perhaps they didn’t want their time wasted. I then had to have this same conversation with her manager, some absolute shmuck, who asked me very pointed questions, his tone was appalling, to “check” I was eligible. Ie: Despite saying I have my AIP, I was asked how much deposit I’m putting down - why does that matter? Anyway, I was then promised a call back from Abigail and a house viewing confirmation, as soon as she was off the phone. Well, it’s been a 24hr phone call, and despite emailing last night, no one has come back to me. When someone I know, called her last night, she asked them to “make it quick” because she had to go home. What kind of agency is this?! They’re a JOKE.
5/5
Trustpilottheir service was very professional and…
their service was very professional and fast regardless of the current covid 19 situation, i was able to view and have all documentation for my new apartment done in less than 13 days. really satisfied.all thanks to Alice. I
5/5
TrustpilotWell Done to Jamal for a hitch-free move in
Recently moved into a property. Jamal from Bairstoweves Purley way Branch made the whole process easy and hitch free. Well done to him
1/5
TrustpilotDisgusting Customer Service
Disgusting Customer Service! Left without heating for 18 days, and no hot water for 3 - we had to raise a complaint to actually get any help and we were told 'this was handled in a well timed manner'. Four days in a row we were stood up by the engineer after being told they would turn up. 3/4 of the month without the basic necessities and not a single sincere apology. No one is taking responsibility for the terrible service.
1/5
TrustpilotDisgusted - no heat or hot water for 3 wks!
Disgusted how they can brush off my daughter, who has been a perfect tenant of them for years and tell her waiting 3 weeks for hot-water during a UK winter, that her issue was dealt with in a timely manner! is just atrocious. Every tenant has a right to hot water and be at a minimum apologised to if it is not supplied. After reading and see the appalling score they have on here I cannot say I am surprised. My daughter who is a shy, polite hard worker, wrote a email of complaint but rather than responding and addressing her issues, and looking into why it took so long to address them, apologise for how uncomfortable and distressing it was for her to be freezing in her home while not being able to even bathe in her own home, to me in unbelievable. I can see they haven't even bothered to respond to anyone's issues on this site either which just confirms that customer service is not any priority for them.I have advised her to contact their ombudsman 'The property Ombudsman' (TPO) which you can google and will help her to do so. But I suggest all the other reviewers who have had issues do they same so the company have to be accountable for not providing the services they are paid for.
5/5
TrustpilotI would like to sincerely thanks Dee…
I would like to sincerely thanks Dee for her effort to help me finding a house in the past few weeks. She is very nice and helpful. Thank you!
1/5
TrustpilotStratford branch worst experience ever
We bought a house in Stratford and I’ve never seen such a level of unprofessionalism. It’s unbelievable how they can get their fee or make a living after not having been useful even once throughout the process. Ellie and Ian cancelled appointments, were unable to answer simple questions about the property, were irresponsive both via email and phone calls and on top of that they were condescending and rude. We had no chain on any side and took 5 months to close the deal mostly because of them, they delayed the process by cancelling appointments to revisit the house, didn’t open a lock to the roof before the survey was done and had to spend more money to have that area checked afterwards and in the end they left the house deliberately uncleaned with loads of rubbish and items we wanted removed as per the signed contact and no one takes ownership of any mistake done and have lame excuses to avoid doing their job and be useful in any way. I would stay away from this agency or you’ll lose money and time and will get very frustrated.
1/5
TrustpilotStratford Branch
Avoid at all cost, or it will cost you.Terrible experience from the beginning to the end. They weren't able to help a single time. Cancelled appointments with the worst excuses possible. They were unable to open a padlock for months. Hide information on purpose, like a shed full of broken pottery hidden behind a sign of "danger", that they didn't allow to touch or look at. I only was able to see it after the completion, because they cancelled the appointment to double check before that, and if I wanted another appointment I had to pay extra thousands of pounds for delaying the process, it's outrageous!They wash their hands at every step. It's unbelievable how bad they are. Not a single member of the company took ownership even once. This has been months of process, and not even by chance they got it right.It's almost funny how even in the last step, giving the keys, they lost a piece of paper saying what was each key doing. They had one job! and they weren't able to do even that.Now I have to spend extra money to clean the mess with stuff left everywhere, after spending extra thousands of pounds thanks to missed dates with the stamp duty holiday.
1/5
TrustpilotHow this company can quote 'we aim to provide the highest levels of customer service' is embarrassing
I am currently on day 18 without a fridge freezer and the service I have received has been appalling. I quote from the team lead in property management when escalating the concern 'Why don't you purchase long life milk'... Every communication liaised has been from us contacting them - not once have they offered information; their customer service is unsatisfactory to say the least as well as their attitude. I am yet to come across a member of the team that knows what is going on or has even the slightest bit of professionalism - they just don't care.Finally, it would be nice for Bairstoweves to answer their phone when I am attempting to make a formal complaint via their Customer Care Team - sums up the company!
1/5
TrustpilotCannock branch - totally useless
Cannock branch.A terrible experience from start to finish. Jack Brindley who was supposedly handling my purchase was rude, inept and evasive. From “forgetting” to inform my solicitors that my vendors solicitors had changed, to filing important paperwork that should have been forwarded to the vendors solicitors - the list is endless. Kerry Battersby the branch manager was just as useless ..calling me to say she had solved the problem and found the missing paperwork was unbelievable - she had solved the problem her branch had created! Even when I went to pick up the keys (after being informed by my solicitors the funds had cleared and I could pick up the keys - Ms. Battersby shouted across the office ‘oh they always say that even if they aren’t ready” ..only to find out once a member of her staff called to check - indeed the funds had cleared! From avoiding calls, lack of any communication, on top of the terrible errors which delayed my purchase by months I can honestly say their lack of any kind of customer care is astonishing. Be very careful of using this company- please avoid ..I would give zero stars if possible.
2/5
TrustpilotThe people at Bairstow are very…
The people at Bairstow are very friendly however, please AVOID buyers using their recommended solicitors (Countrywide solicitors) who are TERRIBLE. We choose our buyer based on Bairstow recommending them because they were using their recommened solicitors. We were told this would be helpful - it has not been! Our solicitors can never get hold of them despite calling multiple times a day. Has slowed our process up hugely and causing lots of stress. So disappointing. Bairstow need to rethink their partnerships.
5/5
TrustpilotBanbury Sale
We have dealt with Banbury Branch Jason. We found Jason to be professional and effiecent. Helpful when we needed answers to questions. Completion dates were as stated by Jason. No problems would recommend Jason at BairstowEves .
1/5
TrustpilotMisleading ads regarding road noise
I really regret (start with the first day moved in) that buying a flat that was supposed to be noisy but quiet during the special Covid-19 lockdown period. Bairstow Eves' ads described the road of the community itself to be quiet (their wording is "a quiet residential road"), however, the real position of the flat is actually facing a busy main road (unstopping traffic from 6 am to midnight). The existing double-glazed window is not a perfect solution, and only can reduce around 10db. For the consequences of suffering from the traffic noise, I moved to my office desk to the corridor since the living room and bedroom both face to the main road, and I also developed long-running tinnitus which last for hours and causes me to seek for medical and mental health help. Regarding fixing solutions, I have tried ear plugs, noise cancelling headset, noise cancelling curtain, etc. Although the whole purchasing experience is also very daunting and could be common, however, Bairstow Eves’ misleading information on road noise on me is the most unacceptable thing.
1/5
TrustpilotTerrible
Terrible, trying to give my house away for nothing, walking in my house with wet dirty shoes, price kept getting lower even though valued at 13500 and had an offer for this last year, wanted to sell for 107,000Don’t bother ,, honestly worse than online Feels v disrespectful
1/5
TrustpilotUnprofessional
I call Bairstoweves regarding a flat that was advertised for less than 24h ( after 5 pm, and I called 09:40 am) They did not even ask me which flat I am enquiring about or the area, she just told me that is not available and hang of the phone. They either do fake advirtasement or judge people by their accents, sad and shameful.
5/5
TrustpilotI was happy with the service i…
I was happy with the service i received, good communication and negotiable skills. They do everything to put smile on their clients face. I was really please and happy a staff named Shahnaz wowed me with her customer service. It was top notch. I will reconmend Bairstoweves anyday and anytime.
1/5
TrustpilotBE Purley, Incompetent, Irresponsible
Disinterested, uninformed, dismissive. Is how I would describe the "Fully managed" lettings service at the Purley branch. At one point I was asked to Google the answers to my questions. As I was an overseas landlord, I relied on the agency to alert me about issues at my property in a timely manner. Big mistake. They were usually months late to pick up any issue by which time I had heard about it from other sources and sorted it out. Also, someone whom I have never met or spoken to at the branch completely misled my tenants as to how long I was likely to be away and consequently how long they could expect the Let to be. Irresponsible and unprofessional. I had complained through the company's complaints process due to a litany of omissions on their part and they offered me £50 to close the matter. Really? If you do go with this company please be prepared to do all the work yourself.
5/5
GoogleAbsolutely excellent. The whole team in this branch of Bairstow Eves went above and beyond the call of duty to ensure a successful sale and completion. Very helpful. Highly recommended and in my opinion the best estate agency in Coleshill. However, I would recommend you avoid using the Countrywide Conveyancing service as they are appalling....read their reviews!
Hi Clive, Thank you for the great recommendation! The Bairstow Eves team in Coleshill are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. Many thanks.
5/5
TrustpilotExcellent experience with the Biggin…
Excellent experience with the Biggin hill branch a special thank you Caroline for all her help.
5/5
TrustpilotBought a house…
Bairstoweves Branch collier row We bought the house from here we are very happy because Muhammad Khan helped us alot His nature is very good and he listened to all our talk and gave us a good opinion we will tell everyone If someone want to buy a house that you must meet him he will help you ..
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Tell us what you need and we'll put you in touch. Bairstow Eves Coleshill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coleshill.
