Trusted Agent profile · Colchester
★★★★★
1,527 reviews across 3 platforms
8 Culver Street West, Colchester, CO1 1JG, CO1 1JG
William H Brown's office in Colchester, at 8 Culver Street West, is rated 2.7 out of 5 across 1,527 reviews on three platforms, including 354 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards William H Brown won in 2026.
Tell us what you need and we'll put you in touch. William H Brown Colchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
The Trusted Agent 2026 results for William H Brown, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
GoogleCharles dealt with me and I am super pleased with the effort he did to help me. Always did everything in his power to help us. Thank you to him and all his colleagues at William H Brown for helping me and my partner to find our property! Highly recommend!PositiveProfessionalism
1/5
TrustpilotEmailing me property listings without…
Emailing me property listings without me opting in for such a thing. Was also for random properties that could not be considered relevant to my interests. Also spamming me at midnight so my phone kept waking me up with notifications. Extremely poor behavour from an estate agent who wants my business
1/5
Trustpilotapart from the fact they cannot list…
apart from the fact they cannot list inventory properly so you end up purchasing incorrect fixtures within a property when purchasing a house they also screw you over with money offered by vendors, stay clear of these people they are all about commission, Shocking
1/5
TrustpilotSlow & evasive
I felt the agents were not straightforward and were evasive, slow, patronising, and, I felt, on the verge passive aggressive. I’d advise people to check out this agent’s policies thoroughly and get them in writing if you have proceed with them. I would not recommend them at all.
5/5
GoogleEmma and Hannah have gone above and beyond to make finding my new home a stress-free process. I cannot recommend enough. Excellent service and communication!
5/5
GoogleI have had a great experience with William H Brown, where Chloe has helped me move into my new rented property. She has always been available to help, and will go the extra mile when making sure all of your needs are met. She is a real credit to the Colchester Culver Street team.
5/5
TrustpilotAmazing fast to the point service
I had a grate professional Service from Leselie & Davyd they worked fast and and at some points over and beyond with out drop of service. The best part of my experience with renting out my house was the honesty i received from Leselie that I did not find with other agents
2/5
TrustpilotNot the best
Not only were they slow to get us viewers, they recommended a solicitor who turned out to be the worst ever in our opinion. The photos they took of our house made it look like Toy Town.
5/5
TrustpilotJade came round from Crystal peaks…
Jade came round from Crystal peaks branch to value my home . She was very friendly helpful and professional . Followed all COVID Protocol . Was extremely helpful offering advice . Followed up with the valuation by email really quickly . Would recommend the service offered.
1/5
TrustpilotOverpriced liars
Overpriced liars. Giving false information at the point of sale, which includes lying about prospective buyers queuing at their door for the type of property through to how much the fees are by not clearly including the VAT in the price. Will never ever touch again and wouldn't recommend them on anyone.
1/5
TrustpilotW H Brown St Albans James Townshend
W H Brown St Albans They are the worst especially JAMES TOWNSHEND he is a liar, never tells the truth, does not passed messages on, never gives correct information to anyone concerned, always blames someone else STAY AWAY FROM THEM
5/5
GoogleWH Brown have an excellent customer service. My wife and I were looking for a new home and thanx to Chloe Haken we managed to get the property. She went the extra mile and contacted the landlord to make sure we get the property. We are now living happily at our new home.
1/5
Trustpilotpoor at william h brown pudsey...
poor at william h brown pudsey.... meant to set up a open day.... no photos done until 5 days before open day... despite pushed... in end had to lower price for quick sale... really should get refund as poor delivery ... once sold another staff member took over and handled it well
5/5
TrustpilotRon Jones the best
I was helped by rob jones. He is an outstanding guy. He helped me anytime I emailed or called regardless of situation and always made me feel like a valued customer . If you are looking for someone to deal with he won’t steer you wrong !
1/5
TrustpilotDISCUSTING
Something has recent happened which is unfortunately a private matter so cant go into detail but the way WHB have behaved is utterly discusting. two faced and completely untrustworthy. dont waste your time on another bad review, just avoid! WHB take a look at yourselves.
1/5
TrustpilotIf I could leave no stars I would have…
If I could leave no stars I would have done. DO NOT use this letting agency. It's just mistake after mistake...and then they get personal. Rude and defensive. Tell lies to cover their mistakes and give false information. They seem to forget that we are paying their wage.
5/5
TrustpilotProfessional and fast
Professional and fast! We had been looking for months before going to William H Brown and Molly found us what we were looking for in a matter of weeks.
1/5
TrustpilotKeep phone me when I told them on more…
Keep phone me when I told them on more than one occasion to take my name off there calling list im not interested.
1/5
TrustpilotTerrible services if you're buying from…
Terrible services if you're buying from them. Make you wait ages for keys useless
1/5
TrustpilotDon't ever rent from them
Don't ever rent from them. I rented 2 properties, hoping the second experience would be somewhat better. Absolutely disgusting behaviour from management. Always having to chase them for weeks when things go wrong. When lanlord refuses to put things right they simply do not care.
1/5
TrustpilotGt Yarmouth branch office the most…
Gt Yarmouth branch office the most inefficient Estate agent I've ever dealt with. No concept of customer service whatsoever.
1/5
TrustpilotTold me during covid that if I was to…
Told me during covid that if I was to sell with them I would have to wear a mask in My OWN Home
5/5
GoogleHannah and Emma have been nothing but professional and understanding when helping us find our new home. Highly recommend William H Brown.
5/5
GoogleBoth Emma & Hannah’s level of customer service has been exceptionally high during my experience of using William H Brown. Thoroughly recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. William H Brown Colchester won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. William H Brown Colchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
