John Alexander reviews

★★★★★ 2/5

Google

I was expecting high expectations from a great sales talk and the good reviews. After signing the contract I began to have doubts when the "high expectations " fell very short very quickly. I decided to withdraw under the cooling off period to be told to "give them a chance" I should have stayed with my gut feeling and pulled out because the whole process was a nightmare. They eventually sold my property just as I had signed up to another agent. Do not believe the sales patter, and do not under any circumstances use their recommended solicitors who were, according to Danny excellent, efficient and quick. They were far from this, infact they were so useless, I ended up doing the job for them and paid them for the privilege of doing so. I was about to take the property off the market as it was so bad and that's the only reason craig became involved and finally some weeks later it finally went through. There was 3 of us in the chain, 1 was a 1st time buyer who was ready and I was chain free but it took 5 months to go through. Never would I ever recommend using this estate agents. I never received the reduction in the selling fees as I was told I would. Josh and Debbie were fantastic but that's only the good thing about JA. I was never asked to leave a review and I wonder why ??

Michelle · 16 March 2026

★★★★★ 5/5

Google

Debbie at the Tiptree branch is why John Alexander is getting a 5* from me! She chased and she communicated on all sides of the chain for us to make sure it was all in line and as smooth as can be. She went above and beyond what I’ve ever experienced from an estate agents and I can’t thank her enough! John Alexander as a company is competitive on pricing and quick to get you on the market which was fabulous but overall, Debbie is the star of the company. Thank you again!

Aimee · 16 December 2025

★★★★★ 5/5

Google

The sales team was very helpful in every step of my purchase, Lealand done a great job and was a reliable contact if I needed help with anything and also thanks to Debbie who chased up people to check progress and made sure I wasn’t being left out. Would definitely do buisness with again.

Chris · 16 January 2026

★★★★★ 5/5

Google

Josh Pickering has been so helpful with my property search, with his quick communication and taking the time to understand what I would like. As a first time buyer who is knew to the process, he’s been a great help and very patient. Thank you Josh !!

Sophia · 16 February 2026

★★★★★ 5/5

Google

I cannot tell you how grateful I am to all the staff at John Alexander, for their first class service and patience, especially with sorting out very difficult and long drawn out negotiations. They have gone above and beyond to ensure that everything has been handled correctly and that the resolution has been reached in a timely manner. I would not hesitate to recommend the very professional John Alexander staff in the future, having dealt with both Tiptree and Colchester offices. Everyone I have had dealings with in the company has been exemplary - well done, and thank you! ADDED COMMENT - March 2026 - A big thank you to all the staff at John Alexander for their continued patience for nearly another year - they had no problem selling my property, but were severely obstructed by events out of their control. Despite this, they pursued every angle to try to get the best conclusion for me. I am so grateful to them for handling everything in a professional and courteous manner. These people really do everything they can to help.

Denise · 26 March 2026

★★★★★ 5/5

Google

Massive thank you to the team and John Alexander. And a special massive shout out to Debbie. You have been an absolute star, so kind and caring and kept us informed the whole way. We apologize for all the calls but it was never trouble for you. You have been our rock in this and we thank you from the bottom of our hearts. This team is exceptional! You really made this experience a great one! Ryan and Andrew xxx

R · 9 September 2024

★★★★★ 5/5

Google

John Alexander estate agents, wow what a team. They have been so helpful in moving us through a stressful move and Debbie is just such a wonderful kind caring and helpful lady. Always called us back to reassure us, always went the extra mile to make sure we understand everything. We are so grateful to you Debbie. You are such an asset to the company and without you we would definitely be lost. Thank you again! Craig and Elliot we thank you as well for all your hard work and answering all our calls as well. Ryan and Andrew xx

Andrew · 20 August 2024

★★★★★ 5/5

Google

Massive thank you to the team and John Alexander. And a special massive shout out to Debbie. You have been an absolute star, so kind and caring and kept us informed the whole way. We apologize for all the calls but it was never trouble for you. You have been our rock in this and we thank you from the bottom of our hearts. This team is exceptional! You really made this experience a great one! Ryan and Andrew xxx

Ryan · 20 August 2024

★★★★★ 5/5

Google

Absolutely outstanding service from Debbie Parsons & Danny Read! We finally exchanged contracts today with completion due Friday after what felt like a never ending battle with our chain and solicitors. Debbie was with us every single step of the way, making sure we were updated with every piece of information possible no matter how big or small. We would not be moving into our new home this Friday without the assistance of Debbie and for that we will forever be in debt to her. Debbie is an absolute asset to John Alexander and we really can not thank her enough. Also a shout out to Danny Read for being our first point of contact with John Alexander, extremely helpful and informative for people who had never sold a house before. Overall John Alexander have an incredible team and we would recommend to anyone looking to buy or sell a property!

Zoe · 10 August 2024

★★★★★ 5/5

Google

Cannot thank these guys enough. Thanks Danny, Ruby, and Elliot - getting my flat listed was an absolute breeze, with viewings booked in immediately (and I mean immediately) followed by getting offers within 2 weeks. I was prepared for the listing process to take a couple months at the least, but everything moved at an incredible speed. Danny was able to suggest a listing price that felt realistic and took into account nearby flats of a similar size. Elliot and Craig also deserves a huge shout out for ensuring completion went smoothly in our chain. There were a couple points where I got genuinely concerned at the status of the chain, but they were all on hand to ensure everything kept chugging along and to chase the relevant parties. Would definitely recommend John Alexander as they're priced competitively, are very responsive, and genuinely helpful.

Jessica · 25 July 2024

★★★★★ 5/5

Google

Danny Read and his team helped us tremedousley through the selling process, always on hand to help with queries and always get back to you when promised.

Bob · 16 February 2026

★★★★★ 5/5

Google

I recently sold a house with John Alexander Estate Agents. They were nothing but professional from the onset. Smooth sale and the sales progression was managed by Debbie Parsons who was fantastic. Debbie was contactable, very personable, great communication and ‘a can do’ attitude. Debbie understood the process and worked hard to ensure everyone knew how the sale was progressing and next steps. Highly recommend!

Vanessa · 21 November 2024

★★★★★ 5/5

Google

Can't express how good the team were! The whole of the John Alexander team but especially Josh, Ruby and Danny helped make our sale and move process seamless. This was our first time selling and buying a property and they helped make it so …

Luke · 16 July 2025

★★★★★ 5/5

Google

I had an exceptional experience with John Alexander Agents. Ruby was especially exceptional. From the moment I reached out, their attentiveness and friendliness were evident. They went above and beyond to accommodate my needs and were incredibly efficient throughout the entire process. Their dedication to customer satisfaction truly sets them apart. I highly recommend their services to anyone looking for a seamless and enjoyable real estate experience.

Pelumi · 20 April 2024

★★★★★ 5/5

Google

Great service from John Alexander. Sold our property quickly after we switched from another agent. The sales progression from Debbie was great, we had a number of delays caused by our buyers solicitor and Debbie was very helpful in chasing and ultimately getting us moved. Would certainly recommend.

Paul · 25 September 2024

★★★★★ 5/5

Google

This is an excellent Estate Agent, highly recommended. Josh Pickering showed us a very promising property and was smart, helpful and informative. Even though we purchased another property, he recently contacted us again, to see how the search was going and to catch up. Exemplary.

Sea · 16 March 2026

★★★★★ 5/5

Google

We’ve dealt with many estate agents whilst house-hunting, and Ruby was by far the most helpful estate agent we’ve dealt with. She was always really responsive and also came to us with regular suggestions throughout the process. Despite not buying though John Alexander this time, we will definitely be going to Ruby and the team when we look to buy!!

Aaliyah · 22 December 2023

★★★★★ 5/5

Google

Everyone we have met at John Alexander have been very friendly, polite and knowledgeable. Special mention to Debbie Sales Progressor who has always been able to deal with our queries and put our minds at rest - she is astar

Julie · 2 December 2024

★★★★★ 5/5

Google

I had a viewing twice at the same property and the young lady called Ruby was fabulous. She was fabulous from start to finish, very informative, very friendly and professional. In addition, she is gorgeous so please try to not get distracted by the look of her. She has got the knowledge too!!!

Plamen · 20 April 2024

★★★★★ 5/5

Google

The whole team at John Alexander have been amazing! We would not hesitate to recommend them and will most certainly be using them for any future house move. The communication throughout the whole process was fantastic and they were always available to help guide us through the process of our first house sale.

Liberty · 24 December 2025

★★★★★ 1/5

Google

Unprofessional Using words like leveraging to buy I’m trying to sell my house not exiting my global company it made my skin crawl was going to give them another go but never got back to me probably too busy getting out of their skinny jeans and trimming ginger beard god bless thrm

Gary · 16 November 2025

★★★★★ 5/5

Google

From arranging the viewings right through to completion and collecting the keys, John Alexander Estate Agents did an outstanding job. They kept me well-informed throughout, and any time I had a question, the responses were quick, helpful, and friendly. A big thank you to Ms. Ruby and the rest of the team, I’d highly recommend them!

JA · 2 October 2025

★★★★★ 5/5

Google

These guys know what they are doing! They are very helpful and want the work. Im very impressed they help sell my flat and they help me buy my first house. Josh and all at john alexander have been so helpful! I would highly recommend them!

Martin · 12 December 2025

★★★★★ 3/5

Google

We purchased a house that John Alexander (London Road) were selling. We found that they put unfair pressure on us as buyers, telling us only 1 week after we had an offer accepted on the house, that if we didn’t send them details of a …

Charlotte · 16 November 2025