Trusted Agent profile · Colchester
★★★★★
63 reviews across 2 platforms
95 Crouch Street, Colchester, CO3 3EZ
Ezelet Limited's office in Colchester, at 95 Crouch Street, is rated 3.7 out of 5 across 63 reviews on two platforms, including 61 Google reviews rated 3.7.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
GoogleI would highly recommend the Ezemove Ezelet team, especially Donna Rooney . Donna is friendly, professional, efficient and provided excellent communication. She took the time to educate me on the process of letting. I wish there were more stars to give Donna, thanks for all your help and support!
Thank you for your kind review, we try our best!
1/5
GoogleI don’t usually leave reviews for letting agents, but I feel like people need to be warned. My experience with this letting agents was honestly awful. I’m disabled and I have perfect credit, yet the way I was treated made me feel like I wasn’t even worth basic respect. They barely communicated, left me stressed and anxious for weeks, and didn’t even bother to properly show me around the property before moving in. Who does that? It felt like they just wanted to get someone in as fast as possible without caring about whether the place was actually suitable. The whole thing caused me so much unnecessary anxiety, and at no point did I feel supported or even acknowledged… happy to take my money though! And after speaking to other people in the area, I now understand why so many say they’re one of the worst letting agents in Colchester. I really wouldn’t recommend them to anyone! especially if you have any additional needs or just expect basic communication and professionalism.
We’re very sorry to hear that you feel this way. Providing clear communication, respect, and support to every tenant is extremely important to us, so your review is concerning. We’ve looked into the details you’ve described, but we’re unable to match this experience with anything in our records and we haven’t had any similar concerns raised directly to us by any tenants. We would never intentionally rush any part of the process; especially viewings or checks related to a tenant’s individual needs, and we aim to offer a reliable and professional service to everyone. We’d really appreciate the chance to understand more about what happened and to clarify any misunderstandings. Please email info@ezelet.co.uk or call 01206 564700 so we can discuss this directly and work towards a resolution.
5/5
Google5 starts isn’t enough for this agency, honestly if i can give them a 10 i would do😊. I want to say a massive THANK YOU to Donna (Colchester branch) she is the best estate agent i ever dealt with since i moved to the UK. When i called to arrange a viewing Donna was really helpful and welcoming asked me a few questions to confirm my eligibility and that i meet the landlords requirements (I really find this useful so we wouldn’t waste each other’s time) then arranged a viewing the second day straight away, going for the viewing she was there on time she was knowledgeable about everything related to the property, she was really helpful during the referencing checks everything was fast she was always in touch and now i moved in and honestly this was the best and easiest experience i had. Thank you Donna😊 Highly recommend agency and really professional agents.
5/5
GoogleThis is my first time renting through Eze Let. Everything went so swimmingly from the video viewing right up until I picked the keys up. My main point of contact is Donna and she has been so helpful! If I have any problems or questions, she will never leave an e-mail for any longer than a few hours max. Very responsive and arranging the contractor to come out and fix any issues is all done within the same day. Definitely recommend :)PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Gemma, we try our best here at Ezelet to ensure all clients, tenants and landlords are happy with the service we offer.
5/5
GoogleI recently dealt with virtually every letting agent in Colchester. Ezelet were far and away the best of all of them! Excellent service throughout the process, open and transparent and they responded quickly to an initial maintenance issue. I would highly recommend them as a tenant and would happily use them again.
Thank you for your kind review Phil!
1/5
GoogleThey’re unable to communicate. Wasted my time going to a student accommodation viewing for them to say the agent I spoke to did not book me in. I spoke to them 4 times. Mind you. they were supposed to get back to me and one would think a little bit of respect and empathy would prevail for the simple fact that my time was wasted due to incompetency and rude staff. I came all the way from London. I emailed, called and no response. It’s no hard to communicate and let potential customers know what is going on. Very basic expectation. Don’t waste your time.
Hi Demi, thank you for your review. We pride ourselves in our customer service and we have received several awards for our customer service over the last couple of years. I’ve spoken with the staff member and looked at our system, this states that you were called to confirm the viewing in which you said you unfortunately did not receive confirmation so didn’t bother attending therefore, it seems you did not come to this viewing all the way from London, maybe you have us mixed up with another agent. In this situation, if for any reason a viewer had not received viewing confirmation, we would normally have a call from them to say so in which we would have then confirmed the address over the phone, we did not receive a call from you, the staff member from Ezelet called you. To read this review it’s very upsetting and we’re very disappointed as we tried to help, we’re very are happy to rebook the appointment for you if you’d like to give our office a call.
4/5
GoogleI’m now using Ezelet as management agents for a third rental property as I’ve previously been so satisfied with their service. They have gained a certificated award during the time I’ve used them, which just confirms the professionalism and friendly support that I’ve always found the company offers. They deal well with liaising between themselves, the tenants and tradespeople, sorting out any problems along the way to my full satisfaction, whilst keeping me informed of any developments. Thank you Ezelet.
Thank you for your kind review Dawn.
1/5
Google1 star is too kind. Absurdly unprofessional and rude company. The lettings staff I spoke to was completely disinterested in helping, when I mentioned I wanted to cancel a viewing I had booked due to finding another property with many more desired amenities for the same cost. The lettings agent became defensive and hostile, rather than promoting other properties available to let, which I only found out after pressing. I mentioned some of my personal information and she literally said she didn't care because she had other viewings, at which point I promptly said how unprofessional and ridiculous the attitude was and bit her good day. I am glad to not be working with a company like this, and putting my trust in people that, for lack of a better description, could not care less.
Hi Oliver, thank you for your review. This is extremly upsetting to hear, the staff at Ezemove Ezelet would never intentionally be rude or say that they "didn't care" about something or someones situation, this would just never happen so I am surprised to hear this. I'm very grateful to hear that you called up to cancel your viewing as a lot of people wouldn't call us but would instead just not turn up which is very frustrating. I am sorry you feel that this company is unprofessional and rude but I can assure you, that is the absolute opposite of what we are. We have just won a gold award for our customer service in our area so I am sorry you feel this way. If you decide to speak with us again in the future, we would be happy to help and you would not experience a rude or unprofessional service, I can assure you.
5/5
GoogleI’ve recently gone through the process of moving house and trying to rent a property, and having been really anxious about it, I couldn’t recommend Ezelet enough. The team were really professional and friendly in handling my queries, and Donna who handled the property viewing and referencing right down to moving me in, went above and beyond to make me feel reassured. She was incredibly helpful all the way along and I can’t thank her enough for all the support she has given me. ❤️
Thank you for your kind review Lucian.
5/5
GoogleSoon to leave our rented flat, been here for nearly 5 years and had faultless experience with the team from Ezelet from start to finish. Biggest thanks to Ross (I know he doesn’t work there anymore) and big thank you to Ella over the last few years as well. 5* well deserved!
Thank you for your kind words, that’s very thoughtful of you :)
3/5
GoogleI am currently looking at a few estate agents online. Ezemove were one that has ground floor accommodation suitable for me. However, there are still problems that some estate agents or landlords don't or won't accept those of us that are on …
Hi Gus, thank you for your review. We accept people on housing benefits yes however you would need a guarantor to … More
1/5
GoogleDiscrimination on benefit rental and pip which is against equality act 2010.they told me because I'm on benefits they have refused me. But post on openrent as dds accepted? Also unprofessional emailing staff
Thank you for your review, sorry to hear of your bad experience. We do not discriminate against anyone and we do accept housing benefit/pip/universal credit. In some cases the income from these payments may not be enough to cover the rent when referenced, in which case you would need a guarantor to proceed which I believe was part of the situation when you spoke to us. To add, the property you enquired about was also a student property which unfortunately due to the Landlords insurance, is strictly for students only.
5/5
GoogleDonna has been really professional and helpful from the start to finish and always responded very quickly to my emails and always kept me updated with the process would definitely recommend thank you so much for all your help Donna.
Thank you for your kind review Maxine.
5/5
GoogleThese were the agents for a flat that is next to ours, in a heavily student populated area. The agent who visited was really polite and helpful, and did all he could to assist in keeping the block secure. Thank you so much to the agent I met today, I really appreciate what you did to help me and the information you provided. Just to note:,less than preferable tenants can happen to anyone, no matter what agency you are with: make sure you take out insurance, landlords. The agents can only do what the law allows them to. There are a growing number of unscrupulous tenants who have no respectable values or sense of decency. You have to protect your investment, in addition to the pre-tenancy checks that agents can lawfully make.
5/5
GoogleBrilliant team. I never encountered any issues with Ezelet. They were always ready to help and i lived in my flat peacefully. The Landlord was also brilliant in ensuring things were fixed immediately. I would definitely recommend Ezelet. :)
Thank you for your kind words Tsitsi, they are greatly appreciated.
1/5
GoogleDO NOT USE THIS COMPANY IF YOU ARE A STUDENT. I never once spoke to the landlord of the house i was trying to rent. The company demand extensive and instrusive information such as passports, utility bills and ID on both you and your guarantors which scared people off renting aswell as not being asked for by any independent private landlords, making finding tenants near impossible. At points I didn't know whether I should contact Ezelet or Homelet as so little information is provided in addition to a near £450 holding deposit on one such property. The process is overly complicated and for students a nightmare.
Thank you for your review Jerome, I am sorry you feel this way. The reason why you would not have spoken to the landlord is because Ezelet manage the property on behalf of the landlord, this is very common in the Estate/Letting Agent Industry. Legally we must hold ID as part of the ‘Right to Rent’ legislation for tenants and guarantors and the other information you mentioned would have been for referencing purposes which again is very common for most in the Estate/Letting Agent Industry. The team at Ezelet do not try to make things difficult we are just doing our job and following all of the correct legislations for our company and for our landlords.
1/5
GoogleBeen more than 23 days since contract finished and still haven’t gotten any update on the deposit return or deductions invoice. Keep telling us that they are waiting for landlord. They do not take account from the perspective of the tenant. As a student we are so tired of not being taken seriously. Some student tenants need their deposit to make payments for their bills. For my last house, got full deposit on the same day, our contract finished (obviously was not ezelet).
Thank you for your review. I am sorry the deposit process is taking longer than you would like. We have a procedure that we must go by and in this case it is taking longer than anticipated to get all of the information required for the deposit return. We hope to have this resolved for you in the next day or so.
5/5
GoogleReally good experience with the company , Donna was very helpful with all the questions and queries we had and process gone nice and smooth. 100% recommend ☺️
Thank you for your kind review, the team here at Ezelet try their best to ensure the process goes as smoothly as possible for our clients.
5/5
GoogleDonna and the team made my recent move to Colchester easy and stress free. Highly recomended!
Thank you for your kind review Adam. We hope you are very happy in your new home.
1/5
GooglePossibly Illegal raising of rents/hidden fee due to "having a pets" wanted to charge and extra £240 a year for a tiny dog.. along with the holding deposit and 1 months deposit. Big red flags avoid. With regards to the response. You would charge and extra £720 over 3 years say then still have the audacity to dip your hands into the deposit. I'm not sure if it's legal so I am reporting you to the financial ombudsman service
Good afternoon, thank you for your review. Please understand that we are not illegally raising the rent for a pet, we make anyone with a pet aware before they view a property that the landlord may ask for an extra £20.00 on top of the rent for extra wear and tear as we are no longer allowed to charge a higher security deposit. Thanks
5/5
GoogleGreat experience with Ezelet, professional and excellent service Very helpful team, quick and easy communication I strongly recommend Ezelet. Thanks Donna and all team.PositiveQuality, Professionalism
Thankyou for your kind review, we try our best to give a great level of service.
5/5
GoogleAs a Landlord Ella and Donna from Ezelet done a great job in finding a new tenant for my property and liaising with contractors to fit a new bathroom suite and carry out other improvements including a full electrical Inspection and Certification to allow the new tenant to move in. A highly responsive and professional company whom I have no hesitation in highly recommending to both tenants and Landlords.
Hi Glen, Thank you for your kind review. We will continue to offer the same service you have received for the duration of your tenancy with us.
5/5
GoogleFriendly, professional and patient letting agents who are with you every step of the way! I would 100% recommend ezelet to all my friends and family! Ella, Donna and Jackie are absolutely AMAZING!!!!
Thank you for your kind review Luke :)
1/5
GoogleBeen trying to rent a place, and i can't believe it takes 3 weeks to do this. It was also the referencing companies fault, Homelet. They would email me the same stupid questions over and over again that I do not …
It is very disappointing to receive this review after you were in conversation with the manager regarding your concerns. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ezelet Limited's Colchester office has 63 reviews across two platforms: 61 on Google, 2 on Facebook.
Ezelet Limited Colchester is rated 3.7 out of 5 across all 63 reviews, and 3.7 out of 5 on Google from 61 reviews.
Ezelet Limited Colchester, 95 Crouch Street, Colchester, CO3 3EZ.
