Belhus Properties Colchester reviews

★★★★★ 1/5

Google

AVOID AT ALL COSTS! My family rented a property through Belhus, they have experienced so many problems. The property had a number of H&S safety issues that should have been fixed prior to them moving in, but nothing was checked properly. Walls and fences falling down, windows falling out, blocked drains; the house is a total disgrace. The Managing Director, Katy Adams, is rude, patronising and has the attitude that they should be grateful when contractors attend. I have really never known anything like it! One star is a very generous rating, if zero had been an option I would have chosen that as a rating!

Nicola · 13 April 2026

★★★★★ 2/5

Google

I made a mistake of using Belhus for my property in the UK when I moved to the US. I'm 4 months in, still don't know when I'm supposed to be paid each month (there was some work I had to pay out for the first couple of months, so they cancelled out the rent). I emailed 6 weeks ago to confirm the date and amount, chased 2 times too and still haven't managed to get a response. I wish I had sold the property, because dealing with Pauline on the sale side was great - she was very, very helpful and responsive. Hopefully, i'll be back to update/delete this review in a few months time - but as of now, i'm not impressed.

Rhys · 16 March 2026

★★★★★ 5/5

Google

Pauline was absolutely amazing when I recently started to rent a property. She was relatable at the viewing and then so prompt and personal getting all the paperwork through. Would definitely go back just for her!

Maddie · 4 August 2025

★★★★★ 5/5

Google

We have worked with Katy on a few occasions now and we have nothing but positive words to say about her and her lovely team. It isn’t always an easy experience selling a property but Katy and her team really go the extra mile to ensure the process is as smooth as possible. Through COVID-19 there were a few times that we thought we’d lost the sale, but thanks, in no small part to Katy we got there in the end. Very committed to client care and answering any queries.

Tom · 11 October 2020

★★★★★ 5/5

Google

We have received excellent customer service from Belhus properties. They/Ella has been so caring and understanding and helped us find our first house with our new born baby, who decided to arrive five weeks early! Ella was so patient and even asked after me when my husband went in with the paperwork. It definitely helped alleviate some stress! Best estate agents we have used so far and we’ve had some really negative experiences :(. So lovely to find a really good one!! Highly recommended!! Melissa

Melissa · 11 October 2019

★★★★★ 5/5

Google

I moved from abroad and was looking for a place to rent. Even though the place I live in now was not from this agency, I felt like I have to leave a review. I have dealt with the manager Katy who helped me a lot through my research. She was always available and even kept in touch with me in a nice supportive way. I would say Katy is more than an Estate Agent ! So thank you Katy and thank you Belhus Properties. I could not recommend this agency more.

Corentin · 11 October 2017

★★★★★ 5/5

Google

We listed our property with Belhus and Lydia was amazing. She marketed the property really well, conducted viewings very professionally and kept us updated throughout the whole selling process - helping to take the stress out of selling. Thank you Lydia and the Belhus team

Mrs · 28 March 2023

★★★★★ 5/5

Google

A great Estate Agent. Professional, knowledgeable , thorough, responsive and friendly with it too! Katy was extremely helpful and nurtured a sale that could have easily gone wrong without her careful adminstration and excellent communication skills. A delight to do business with!

Tim · 11 October 2019

★★★★★ 5/5

Google

Belhus look after our flat in Colchester. They visit regularly to check its condition, and respond quickly to any requests from the tenant. If repairs or maintenance are required they find tradespeople very quickly and can even undertake some work themselves. On more than one occasion they have negotiated, on our behalf, with other organisations connected with the building. We have employed their services since 2008. Despite a number of different tenants over this time, they have been highly effective in finding new tenants, and I don’t think there has been a single week without a tenant. The staff are helpful, friendly, and really care about clients and tenants.

Stephen · 11 October 2021

★★★★★ 5/5

Google

Spent two years in one of the apartments managed by Belhus. I had a great time, all my problems were taken care of promptly. I highly recommend them! Special thanks to Kim and Michelle!

Silviu · 11 October 2019

★★★★★ 5/5

Google

Excellent estate agents, Katy and Lydia were spectacular, customer service at its best. I totally recommend doing any service with them!

Kenichi · 28 March 2022

★★★★★ 5/5

Google

Excellent service with extremely helpful staff. As a tenant renting for the first time I found Katy to be brilliant in advising me as to the way forward and the necessary steps I needed to take. When being shown the property our decision was heavily influenced by the warm service received which when compared with other local estate agents was lacking elsewhere. Because of the professionalism of the company and their pro-active nature the process has gone smoothly and we will be moving in less than two weeks after the initial viewing. Finally as a tenant it was refreshing to see fair fees charged as opposed to some where fees were almost as high as one month's rent!

Daryl · 11 October 2018

★★★★★ 1/5

Google

Terrible experience. I arranged to view a property, but when I arrived on the day nobody showed up. After ringing to see where they were I was told it was never put in the diary and so I rearranged for two days time. Two days later, because of my experience, I rang to confirm before driving to the property. I was then informed that not only had it not been put in the diary AGAIN but the property had been let the week before. I feel it would be more than reasonable to expect a call to inform me that the property had been let before the first viewing (where nobody showed up), when I called to ask where the letting agent was, or at least before I rang them to confirm my second viewing appointment. No doubt if I had not rung I would have had to find out when nobody showed up to my viewing the second time. This makes me believe this company has no respect for your time. I am very disappointed.

Kate · 11 October 2017

★★★★★ 4/5

Google

Michelle Ballard was very prompt and super quick with regards to processing documents and getting the house ready for occupancy.

Dr.V.V · 11 October 2018

★★★★★ 1/5

Google

I had a bad disappointment from this company ... in theory I called the day March 28, 2017 at 16:00 and they told me they would send me a message for an appointment the next day for see a proprety, but the message is never sent ... I'm sorry but for me they are not a serious company and I give a star just because they answered the call

Mario · 11 October 2017

★★★★★ 5/5

Google

Very helpful and friendly service. Any issues that need dealing with regarding my property are done quickly and efficiently. When finding new tenants I have always been kept informed regarding viewings and possible interest etc. I am very happy to recommend Belhus properties based on how they have treated and looked after me over the last few years.

Sarah · 11 October 2021

★★★★★ 5/5

Google

Natalie was very helpful and professional.

Mike · 16 April 2021

★★★★★ 5/5

Google

We recommend Belhus for their attention to detail and mastery at fixing tricky maintenance jobs using skilled people, at reasonable cost. They are great at keeping us informed and go the extra mile to make sure that things get fixed well. Happy tenants and happy owners.

Catherine · 16 April 2021

★★★★★ 5/5

Google

Caring, considerate, communicative and professional. Great refreshing experience. I would 100% use Belhus again and they are a local family business too. Lydia and everyone are just amazing and continue to be so. Thank you from my heart x

Maria · 28 March 2022

★★★★★ 5/5

Google

Finally a property letting company that actually values your business. I had the pleasure of dealing with Michelle who, unlike other lettings agents I've been dealing with actually wanted to help me. She was enthusiastic, knowledgeable and very helpful. She is an asset to the business.

Liz · 11 October 2019

★★★★★ 5/5

Google

I have always been very well looked after with Belhus. Any problems I had within the home were always dealt with immediately via their in-house maintenance manager Kim and always to the highest standard. A friendly and professional team, would recommend.

Victoria · 11 October 2019

★★★★★ 5/5

Google

Really good service and the staff were always on hand and helpful. Our house move was made that much easier as well due to their (as well as the landlord's) flexibility as well. Would recommend them to anyone :)

Ben · 11 October 2019

★★★★★ 5/5

Google

Very kind and supportive staff. Gave us excellent guidance with listing our property and helped sort improvements at competitive prices resulting in us receiving an offer £19,000 more than previous estate agent in just a few weeks. Highly recommend.

Krista · 11 October 2018

★★★★★ 5/5

Google

Extremely good service from start to finish. Very informative and kept up to date at every stage. Warm and friendly staff, would definitely recommend Belhus Properties.

Tops · 28 March 2022