Every review we hold for the Cockermouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Lovell
Wonderful service from Lovell at Stradbroke. Both Matt and Mandy have been amazing and always on hand to help and guide us through the process. We love the house and location.
Linda · 9 June 2024
Agent replied · 11 June 2024
Thank you Linda for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke.It's wonderful to read your comments about our team, and we have passed them on directly to Matt & Mandy, who we know will be very happy to read them.Thank you again Linda, we hope that you are very happy in your new Lovell home!The Lovell Team.
★★★★★ 5/5
TrustpilotWe have had a very pleasant journey so…
We have had a very pleasant journey so far with Lovell, any questions we have asked, the answers have been provided promptly. Nothing is too much to ask and all details regarding the purchase of our property have been explained thoroughly. I would highly recommend Lovell
F · 21 June 2023
Agent replied · 11 June 2024
Thank you very much for your 5 star review. I have passed your positive comments onto the sales team! We look forward to welcoming you into your brand-new Lovell home
★★★★★ 5/5
TrustpilotJordan decorator Heath Farm
Jordan decorator Heath Farm, a very nice man who did an excellent job of sealing and repainting my kitchen. Looks much better, well finished and a neat and tidy job
Liz · 17 June 2024
Agent replied · 24 August 2024
Thank you Liz for taking the time to leave such a lovely 5* review for the work which was carried out on your home at Heath Farm in Holt, by Jordan.We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them.Thank you again Liz, we hope that you will be very happy in your new Lovell home.The Lovell Team
★★★★★ 4/5
TrustpilotExcellent Sales Service
The sales service provided from Julie is excellent. She clearly explained what the customers want to know and responded efficiently.
Sau · 21 February 2024
★★★★★ 1/5
TrustpilotSaddened
Saddened I’ve sent numerous emails to customer care, weekly intact and no reply. Fully appreciate COVID has ground stuff last year to a halt but still unresolved issues from Oct 2019.Plumber has been I don’t know how many times.For the price I paid I would expect better.
K · 13 May 2021
★★★★★ 5/5
TrustpilotExcellent service
The team at Locke Gardens have made our experience so easy and enjoyable. Their knowledge of all areas is outstanding. We feel very lucky to have purchased with Lovell.
Martha · 1 July 2024
Agent replied · 24 August 2024
Thank you very much for your 5 star review Martha. We are so pleased to hear about your experience with Lovell and the sales team at Locke Gardens. I have passed your kind words onto the team. We wish you all the best in your brand-new home.
★★★★★ 5/5
TrustpilotLuke was very friendly and personable…
Luke was very friendly and personable throughout the whole sales process. Made us feel welcome and managed to help us to secure our dream home. Couldnt ask for better!
MaccaCFC · 10 July 2023
★★★★★ 5/5
TrustpilotCeri and Dawn at the foxglove meadows…
Ceri and Dawn at the foxglove meadows development have been amazing and so helpful no matter how many questions you ask they will come back to you as soon as they can to help you! We can’t wait to move into our new home and know they will help us every step of the way!
Holly · 25 July 2022
Agent replied · 11 June 2024
Thank you very much for your kind review of our Foxglove Sales Team (Ceri & Dawn). We really appreciate your positive feedback, as we pride ourselves in providing an excellent customer experience and our priority is to help make our purchasers journey as pleasurable as possible, helping you every step of the way through the buying process. We really look forward to you being part of our community on Foxglove Meadows.Thank you for choosing Lovell Homes
★★★★★ 5/5
TrustpilotRosann was great
Rosann was great! Explained the whole process with excellent knowledge.
Jodie · 22 January 2022
Agent replied · 11 June 2024
Thank you for your review, we are delighted to hear about your experience and will pass on your comments to Rosann.Thank you for choosing a Lovell HomeLovell Homes
★★★★★ 1/5
TrustpilotI can only give nothing but negative…
I can only give nothing but negative reviews for this company, we bought a new house from Lovell in April 2022. The after sales Service from the customer Service team is nothing short of SHOCKING, I formally complained on 22nd January 2023 after numerous verbal complaints came to no avail, they said they would investigate and get back to me, guess what nothing has been received, I have spoken to quite a few people on the estate who have had similar experiences.
Karl · 8 March 2023
★★★★★ 5/5
TrustpilotClaire is so wonderful
Claire is so wonderful She was detailed
Oge · 6 June 2022
Agent replied · 11 June 2024
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
★★★★★ 5/5
Trustpilota credit to your business
Ann Marie has been an absolute star
Nico · 31 May 2022
Agent replied · 11 June 2024
Thank you for you review, we are delighted that you are enjoying your experience with us and will pass on your comments to Ann-Marie.Thank you for choosing Lovell Homes
★★★★★ 5/5
TrustpilotOur second home with Lovell
Our second home with Lovell! Excellent customer service and nothing is ever too much with all the questions we had.
Amy · 28 October 2024
Agent replied · 30 October 2024
Hi Amy, Thank you for your 5 Star Review, we are delighted to hear you have purchased your second home with ourselves! We will be sure to pass your kind comments onto our Sales Executive. We look forward to welcoming you into your new home. Kind Regards, Lovell Homes
★★★★★ 5/5
TrustpilotGreat experience
You would think buying a house would be a laborious process but Ali McLean and her team have made this so seem-less for us! Thank you to everyone at Lovell!!Uzair & Zaynah
Uzair · 31 March 2024
Agent replied · 11 June 2024
Thank you for your 5 star review, we look forward to welcoming you to your new home! The Lovell Team
★★★★★ 5/5
TrustpilotLocke Gardens Newport
Despite a very busy and noisy office the 3 ladies that assisted us were knowledgeable, understanding, and pleasant. Nothing was too much trouble.Details of the current build, the plot we were interested in and the surrounding area were all explained.We were thankful for their pleasant nature and nothing is to much trouble.
Ken · 19 September 2022
Agent replied · 11 June 2024
Thank you very much for your review Ken. We have passed your feedback onto the sales team. Kind regards, Lovell Homes.
★★★★★ 5/5
TrustpilotDebbie has done an amazing job with…
Debbie has done an amazing job with helping us buy our first home. She explained everything, took her time with us and all our questions, done all the paperwork in a quick time and stayed late after working with us. She done a great job and everything so far has been a really smooth process.
Jasmine · 29 April 2022
Agent replied · 11 June 2024
Thank you for your positive feedback. I will pass your comments onto Debbie and we look forward to welcoming you into your new home. We are delighted to hear that you are enjoying this process. Thank you for choosing a Lovell Home.Lovell Homes
★★★★★ 5/5
TrustpilotAmazing customer service
It was a great experience buying our next home at Shawbrook Manor,Leyland. Jeff was amazing at explaining all the finer details and looking after our family.
Craig · 6 August 2023
★★★★★ 5/5
TrustpilotThankyou to Tom
Big Thankyou to Tom on customer care Got all our jobs done to a very high standard did all sorts of different trades very multi skilled man
Be · 27 June 2024
Agent replied · 24 August 2024
Thank you Be for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom. We are so pleased to read all of your comments on the service which you received from Tom and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Be, we hope that you are very happy in your new Lovell home. The Lovell Team
★★★★★ 5/5
TrustpilotThe sales team Mel and Tanya at…
The sales team Mel and Tanya at Drummond Park have been fantastic. Open and friendly, to a nervous first time buyer offering knowledge and kindness to put me at ease
Ailsa · 2 May 2024
Agent replied · 11 June 2024
Thank you very much for your 5 star review Alisa. We are so pleased to hear your positive comments and how the team put you at ease. It is a big step buying your first home! Your feedback has been passed directly to Tanya and Mel who will be so happy. We wish you all the best in your brand-new Lovell home.
★★★★★ 4/5
TrustpilotThe first contact with the sales office…
The first contact with the sales office at Lovell homes was positive and swiftly followed by reservation of a new home. Everything made us feel we can proceed knowing help is at hand to guide us through to completion.
Sandra · 19 April 2022
★★★★★ 5/5
TrustpilotSpeedy responses by email and Andrew…
Speedy responses by email and Andrew came to sort my issues out. Very happy with the customer service I’ve received so far.
Rebecca · 13 September 2024
Agent replied · 11 June 2024
Dear Rebecca, Thank you for bringing this to our attention. I have escalated this to our customer care manager who is reviewing your case and will be in touch in due course. Kind Regards Lovell Homes
★★★★★ 5/5
TrustpilotSimon Shakespear went the extra mile....
Simon Shakespear the Sales Exective on this Lovell development, went the extra mile in achieving this purchase. He spent the time, followed up did everything we asked. We would fully recommend the service we had, its all about the developer delivering the finished product from this point onwards.
Mr · 15 January 2023
Agent replied · 11 June 2024
Thank you for leaving us this lovely 5-star review. We’ll pass your comments on directly to Simon and the team.Many thanks,Lovell Homes Team
★★★★★ 5/5
TrustpilotOutstanding customer service
Outstanding customer service. Have had so much help so far being a first time buyer, I was very paranoid about not having a clue what to do or where to start. I have had there 100% care and attention the whole way through and look forward to moving into my new hom come September!!!!
Laine · 16 May 2022
Agent replied · 11 June 2024
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
★★★★★ 5/5
TrustpilotAbsolute superstar
It was a brilliant service that’s why it’s a second time I am purchasing Lovell homes.Jade and Caroline helped me through the process and explained it all to me. Also all the appointments were made when it suits me. I can’t thank them enough.
Eliza · 22 May 2023
Agent replied · 11 June 2024
Thank you for taking the time to write your lovely review. I have passed your feedback to the team and Jade and Caroline are made up. Many Thanks Lovell Homes Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
