Trusted Agent profile · Clay Cross

New Oak Estates Clay Cross reviews

4.7

★★★★★ Excellent

113 reviews across 2 platforms

173 High Street, Clay Cross, S45 9DZ

New Oak Estates's office in Clay Cross, at 173 High Street, is rated 4.7 out of 5 across 113 reviews on two platforms, including 103 Google reviews rated 4.7.

Google logo

4.7 / 5

103

Reviews on Google

This office

Facebook logo

5.0 / 5

10

Reviews on Facebook

This office

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Reviews

Every review we hold for the Clay Cross office, from every platform, shown as written. First names only.

1/5

Google

Overall, I would not recommend New oak estate in Clay Cross to anyone looking to buy or sell property. Their lack of professionalism, poor communication, and dishonesty made the entire experience far more stressful than it needed to be. Save yourself the trouble and choose a more reliable and professional estate agent.

Bosko · 27 June 2024

Agent replied · 26 August 2024

Hi Bosko. We sincerely welcome genuine feedback from clients that have used our services. Feedback that will enable us to learn and help provide a better service going forward. However, your review has neither substance nor integrity. You have not used our services in any capacity. We do understand that you are a confidant and an advisor to many and therefore maybe writing on their behalf, but you do so only having heard half of a story. We understand that we have declined a property viewing to a person that you may know, but we did this with good reason and honesty. We understand that a tenancy has ended for someone that you may know but this too was with good reason and honesty. It would be unprofessional to go into further detail on such an open forum but we welcome you into our office to discuss your concerns.

5/5

Google

Fantastic experience both buying and selling through this estate agents, would definitely recommend.

Josh · 16 July 2026

5/5

Google

Thanks Paul and Sharon, really friendly, professional service, with great advice throughout the sale process. Wouldn’t hesitate to use your services again and would recommend you to anyone looking for a proactive agent.PositiveProfessionalism

Sue · 27 August 2021

Agent replied · 26 August 2024

A lovely review, thank you Sue. It was lovely to work on your behalf, thanks again.

5/5

Google

Many thanks to Paul & Sharon at New Oak for a highly professional service in the sale of our property; with great support and follow through with the rest of the chain to unpick issues and ensure completion dates were met. We fully recommend.

Ken · 16 October 2023

5/5

Google

Put simply, Paul and Sharon are amazing. They looked after my property whilst we rented it out to a tenant and when we decided to sell it. They got me a buyer within 3 days of going on the market and the offer was at full asking price. They have supported me the entire time. Always quick to answer the phone and emails and friendly whilst doing it. Both Paul and Sharon are always professional but friendly at the same time. We got over the finish line as a team and I will actually miss them! xxPositiveResponsiveness, Quality, Professionalism, Value

Suzanne · 27 August 2021

Agent replied · 26 August 2024

We'll miss you too Suzanne - until next time of course! Thanks

5/5

Facebook

Put simply, Paul and Sharon are amazing. They looked after my property whilst we rented it out to a tenant and when we decided to sell it. They got me a buyer within 3 days of going on the market and the offer was at full asking price. They have supported me the entire time. Always quick to answer the phone and emails and friendly whilst doing it. Both Paul and Sharon are always professional but friendly at the same time. We got over the finish line as a team and I will actually miss them! xx

Suzanne · 13 August 2021

Agent replied · 22 September 2025

We felt this sentiment too 💯

5/5

Facebook

We recently employed New Oak Estates to sell my late parents property in North Wingfield and have been highly impressed by all aspects of their service and professionalism. The house was on the market within one day of Paul coming to see it and every request or query I made was dealt with immediately without any fuss or issue. Sharon from New Oak Estates, contacted me regularly with information on our sale and kept me informed of issues which were being experienced by buyers / sellers further down the chain. I can honestly say that without Sharon and Paul’s diligence and interventions, resulting in them them acting on unforeseen opportunity, we could have still been waiting for our sale to go through. Thank you, Sharon and Paul, I am both impressed and grateful for all your help in bringing our transaction to a successful conclusion. I have full confidence in this business and have no hesitation whatsoever in recommending them.

Shirley · 30 July 2021

Agent replied · 22 September 2025

Thank you Shirley. It's been a pleasure to work on your behalf. Take care! ❤

5/5

Facebook

I would just like to say how efficient new oak Estate agencies are Sharon Lane Was out standing with the sale of my mums house she kept us up to date with ever matter which concerned the sale Sharon has got a very Pleasant mannerism about her that puts you at ease Paul the proprietor of new oaks estate has got a pleasant mannerism aswell who is very helpful aswell my mum and my self would recommend this company OUTSTANDING work by both of them carnt thank them both enough wish Paul and Sharon every success in the future ❤️

Angela · 5 March 2021

Agent replied · 22 September 2025

Hi Angela Plowman, thanks for a fabulous review. Good luck with your new home and take care! Paul Flitter

5/5

Google

Great estate agents got sold and exchanged contracts in 7 weeks especially Emily is great excellent customer service would definitely recommend

Melissa · 16 October 2024

5/5

Google

I can't recommend New Oak Estates enough. Sharon and Paul have helped us sell our house and find our new home, guiding us throughout, always responsive, professional and friendly. When the chain almost fell through, Sharon and Paul stepped up, kept everyone informed and made a challenging process a lot easier and dare I say pleasant. I would definitely go with New Oak Estates again. Exceptional service!

David · 27 August 2022

Agent replied · 26 August 2024

Hi David and Lesley, You were soooo patient with the chain involved. So happy to finally have you moved. Take care and thank you for the lovely review.

1/5

Google

Felt incredibly judged getting a valuation. I was asked over the phone “why us?” then again on arrival which makes you feel your intentions are under question. I am a seller and they sell properties..? Pointers on how to improve my property came across as quite rude actually and not as constructive criticism which I expect to receive. Very disappointed, I would expect for my property to be discussed more respectfully for someone wanting commission from my sale.NegativeProfessionalism

Ali · 27 August 2020

Agent replied · 26 August 2024

Dear Ali, Thank you for your review. It obviously disappoints us to hear that we left you feeling disappointed, unsatisfied and that our guidance was not constructive for you. Of course we would welcome the opportunity to remedy our initial impression and wish you all the very best for the future if you decide to move forward with other representation. Kindest and best regards from New Oak Estates

5/5

Google

Paul and team are very honest friendly and reliable, Excellent people best agents around 👏 …

Codie · 16 October 2024

5/5

Google

New Oak Estates were very thorough and conscientious when selling my home. Paul did the valuation and explained why he thought that was the ideal price and also showed me similar properties that had recently sold in the area. He was friendly, knowledgeable and not pushy. The house sold within a week. Sharon in the office was so efficient, helpful, friendly and knowledgeable. I would highly recommend New Oak Estates to anyone and would definitely use them again.

Sharon · 29 January 2024

5/5

Google

Great company and professional service from start to finish would recommend 5 star service

B · 19 March 2026

5/5

Google

I’ve dealt with a lady called Sharon and she has been absolutely brilliant in not only helping me get the property I want but helping me with other situations to make sure I get the best outcome. She is very professional & will always make sure to contact you first without having to wait weeks for an update on your situation. I’m very pleased with everything she has done for me.

Tia · 27 August 2020

Agent replied · 26 August 2024

Thanks Tia, We're here if you need us in the future too!

5/5

Google

These were our seller’s agents, Great experience and pleasant staff. Thanks

Anonymous · 16 October 2024

5/5

Google

Great estate agent from start to finish. Gave honest advice about marketing the property. Gave excellent advice on offer's received and negotiated a higher price than I thought would be achievable. I would highly recommend selling your house through New Oak Estates Many thanks

Matthew · 16 October 2023

Agent replied · 26 August 2024

Thank you Matthew. It was a pleasure to be able to assist you! Take care!

5/5

Google

Paul & Sharon were great! When things got us down they picked us up! Informative, helpful, professional and got the job done! Highly recommended to all Thanks guys!

Emma · 16 October 2023

5/5

Google

We sold our property through New Oak Estates and could not have received a better service. Paul and Sharon are professional, friendly and extremely knowledgeable about the property market. We will be forever in their debt for the way they calmly supported and guided us through the sale and kept us informed at every step. Thank you

Roy · 27 August 2022

Agent replied · 26 August 2024

Hi Roy - Lovely review, thanks a bunch. Good luck with your move to the coast!

5/5

Google

We’ve recently sold through New Oak Estates and what a pleasure they made it. We found them responsive when we called, helpful, knowledgable and always willing to help. Sharron always answered the phone when we called and was friendly and understanding, her husband even helped us with our energy efficiency report. Thanks New Oak Estates, I would defiantly recommend them to anyone.

Jon · 27 August 2021

Agent replied · 26 August 2024

Thank you for your kind words Jon. We hope you are now settled in to your new home! take care!

5/5

Facebook

Wow! Thankyou so much to the super team at New Oak Estates for the recent sale of our property. We have now settled into our new home, everyone is happy. We would highly recommend Paul & Sharon on their outstanding quality of service and expertise.

Joe · 1 September 2021

5/5

Google

We have just completed on a property with New Oak Estates and would highly recommend. The communication with Sharon during the whole process was excellent, not something I have been used to with previous estate agents. Thank you so much!

Hannah · 27 August 2023

Agent replied · 26 August 2024

Hello Hannah. Feedback is so valuable to us so thank you for taking the time to write the review. We do hope you are very happy in your new home and we wish you and your family all the best for the future. Sharon will be delighted to receive your comments about her personally. Thanks again

5/5

Google

We recently completed on our house sale with New Oak Estates and they were absolutely amazing. Sharon in particular is absolutely brilliant and was amazing all the way through. Detailed, knowledgeable and incredibly thorough. Just a brilliant experience.

Lewis · 16 October 2023

Agent replied · 26 August 2024

So happy to finally get you there Lewis. thanks for a fab review - take care!

5/5

Google

Fantastic estate agents & would highly recommend them! They made the selling of my house so easy & kept me updated throughout the whole process. The photographs taken to sell my house were incredible & very competitive fees too

Kirsty · 27 August 2023

Agent replied · 26 August 2024

Hi Kirsty, it's good to hear from you and thank you for your review. We hope your new home is fabulous and that you don't need us in the near future. Take care!

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