Countryside Homes North East Midlands reviews

Hi Alys, We are so pleased to hear about your positive experience and appreciate you sharing your kind words. It means a lot to us that our team provided such excellent support throughout your process. Thank you for your wonderful feedback. Kind Regards, Sarah Countryside Homes

Hi Jordan, We're so glad to hear about your positive experience at our Humberston branch. We appreciate you sharing your feedback! Kind Regards, Sarah Countryside Homes

Hi Guest, We're so happy to hear our team provided such fantastic and supportive guidance throughout your process. Thank you for sharing! Kind Regards, Sarah Countryside Homes

Hi Darren, We are so pleased to hear about your positive experience with our team. It is wonderful to know that our colleague provided such helpful and knowledgeable support. We appreciate you taking the time to share your feedback and look forward to assisting you further when you are ready. Kind Regards, Sarah Countryside Homes

Hi Dave, Thank you for your wonderful review, Dave. We’re delighted to hear that Sammy-Jo made such a positive impression from your very first visit. Providing a welcoming, informative and supportive experience is so important to us, and it’s fantastic to know that her ongoing communication has helped make your home-buying journey a positive one. We’ll be sure to pass on your kind feedback to Sammy-Jo. Congratulations on your purchase, and we look forward to welcoming you to your new Countryside home. Kind Regards, Sarah Countryside Homes

Hi courtney, We are so pleased to hear about your positive experience with our team member. It's wonderful to know that their professionalism, friendliness, and dedication made your home-buying journey smoother and less stressful. We truly appreciate your kind words and are grateful for your recognition of their hard work. Kind Regards, Sarah Countryside Homes

Hi K, We are so pleased to hear about your positive experience with our team at Kensington Fields! It's wonderful to know that the reservation process for your new home has been smooth and transparent. We appreciate you sharing your kind words. Kind Regards, Sarah Countryside Homes

Hi Burcin, We're happy to hear that you had a positive experience with our attentive sales team. We appreciate your recognition of their dedication to providing support during the buying process. Thank you for your feedback. Kind Regards, Sarah Countryside Homes

Hi Kate, We are so pleased to hear about your fantastic experience with us and that you love your new home! It's wonderful to know that our sales team provided knowledgeable and helpful support throughout your home-buying journey. We are also delighted that our on-site liaison ensured a smooth move-in with minimal snags. Your kind words mean a great deal to our entire team. Kind Regards, Sarah Countryside Homes

Hi Jack, We are so happy to hear about your wonderful experience with our team! It's fantastic that we could make the process smooth and easy for you. We truly appreciate your kind words and positive feedback. Kind Regards, Sarah Countryside Homes

Hi chung yin fong, We're happy to hear that the services provided were excellent and professional. We appreciate your positive feedback and are glad you felt good! Fab! Kind Regards, Sarah Countryside Homes

Hi Alice, We're so glad to hear our team member was friendly and informative, taking the time to explain everything clearly. We appreciate your kind words! Kind Regards, Sarah Countryside Homes

Hi CS, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration caused during the construction period and afterwards. We understand how disruptive nearby building works can be, particularly when it comes to parking challenges and site management. While construction activity can inevitably cause some temporary inconvenience, we acknowledge that issues such as inconsiderate parking and litter falling short of the standards we aim to uphold, and we apologise if this impacted your day-to-day living. We are also disappointed to learn that you felt your concerns were not taken seriously when raised with our customer service team. This is not the level of service we strive to provide. We take all reported issues seriously and aim to communicate clearly and consistently throughout any resolution process. We would also note that we have been in regular contact with you, often on a daily basis, to address your concerns and provide updates as matters have progressed. Your comments regarding changes to agreed actions following inspection are particularly concerning, and we will be reviewing this internally to ensure our processes are fair, transparent, and consistent. We appreciate that dealing with these matters has taken up your time, and we regret any stress or inconvenience caused as a result. Feedback like yours is important in helping us improve both our site management practices and our customer care approach. If you are open to it, we would welcome the opportunity to review your case in more detail and continue working towards a resolution. Kind Regards, Sarah Countryside Homes

Hi Eslam, We're happy to hear that you had such a great experience. We appreciate your recognition of our team's detailed and patient support. Thank you! Kind Regards, Sarah Countryside Homes

Hi customer, We're happy to hear that our team member was so helpful during your decision-making process, and we appreciate your positive feedback so much! Kind Regards, Sarah Countryside Homes

Hi Happy customer, We're happy to hear that the plot reservation experience was a 5-star one. We appreciate your highlighting the service and knowledge provided. Kind Regards, Sarah Countryside Homes

Hi John, We're happy to hear that our team member was so helpful and informative! We appreciate you taking the time to share your positive experience with us. Kind Regards, Sarah Countryside Homes

Hi Laura, We're happy to hear that you found our team member to be knowledgeable, polite, and welcoming. Thank you for your positive feedback! Kind Regards, Sarah Countryside Homes

Hi Wai, Thank you for taking the time to share your concerns with us. I can confirm this has been escalated to our management team who will respond to you direct today. We can only apologise this has not been resolved within a timely manner. Kind regards Sarah Countryside Homes

Hi Chloe, We are so pleased to hear how much you love your new home and that our team provided such a welcoming and supportive experience. It's wonderful to know that our sales consultant was amazing and continued to check in with you after your move. We appreciate you highlighting the quick resolution of the pressure you experienced from the sales progressor. Your positive feedback about our snagging checks and ongoing support means a great deal to us. Kind Regards, Sarah Countryside Homes

Hi Gemma, Thank you for taking the time to provide such detailed feedback. We are pleased to hear your positive comments regarding your home and aspects of your experience, and we will ensure your wider feedback is shared with the relevant teams so that we can continue to improve our service. If you would like to discuss any of the points raised further, please do not hesitate to contact us. Kind Regards, Sarah Countryside Homes

Hi Alex, We are absolutely thrilled to hear about your outstanding experience with us during your home purchase. It's wonderful to know that our team's dedication made such a significant difference compared to other experiences you've had. We are so pleased that the process was seamless and that you are happy with your new home. Thank you for sharing your kind words. Kind Regards, Sarah Countryside Homes

Hi Katrina, We're happy to hear that our team member was helpful and made your visit pleasant. Thank you for your positive feedback; we appreciate it. Kind Regards, Sarah Countryside Homes

Hi Neil Long, We're so glad to hear about your excellent experience finding your next home. We appreciate you sharing your positive feedback! Kind Regards, Sarah Countryside Homes