Every review we hold for the Cirencester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotKingston branch - Extremely poor form
Extremely disappointed by the service. After a recommendation from a friend, we had regular contact with Malte Lau. Unfortunately his own interests came before that of his customers. It’s a real shame as Hamptons had such a positive reputation and now I will be telling friends and anyone who will listen to avoid them due to the actions of one employee.
Sally · 2 August 2019
Agent replied · 24 October 2024
Thank you for leaving us a review. Whilst we have no record of you on our system, we understand you may be posting on behalf of a customer we recently worked with. We have looked into his experience as a whole and whilst we do understand how unfortunate it is when a seller moves to a higher offer, it is ultimately their decision. We appreciate how disappointing this must have been for you but we cannot see an instance where Malte Lau has not offered a high level of customer care and followed procedures. Please rest assured we take customer service very seriously and despite this set back know the team are more than happy to help continue in assisting you with your search. Thank you again for providing us with your feedback, whilst you may not opt to use our services again, we do wish you the very best of luck with any future purchase.
★★★★★ 5/5
TrustpilotBecky Curtis and team dealt with a…
Becky Curtis and team dealt with a tricky sale professionally and with commitment.The famiky are delighted to have concluded a difficult probate sale
Mr · 20 May 2023
★★★★★ 5/5
TrustpilotHamptons Godalming what an amazing…
Hamptons Godalming what an amazing experience! Jake instructed our property he was courteous, professional and handsome, what a guy.Ross handled the whole process and left no stone unturned, on the ball at every step of the way. Thankyou.Pippa did a wonderful job with the viewings treating our home with great respect, amazing service.Thankyou to Ella who carried out all the admin.Overall the team did a fantastic job and kept us updated every step of the way. Thankyou Godalming Hamptons! 5* Experience
B · 23 June 2022
★★★★★ 5/5
TrustpilotGreat service provided by Renae
Great service provided by Renae, she was professional and worked with us while finding a rental property. She found us the perfect barn that ticked all of our boxes. She was permanently on call to advise us and very friendly throughout. As a tenant or landlord you would be thoroughly impressed by the service provided.
Thomas · 12 May 2021
Agent replied · 24 October 2024
Thank you for your feedback about Renae, we are delighted to hear you have had such a positive experience and we look forward to making her aware of your review.
★★★★★ 5/5
TrustpilotWhat a guy!
I just have to say, Ever since we’ve had Max Barnes as our property manager, he has done an incredible job on being quick and taking action when it comes to having minor issues with our rented property. It reassures you that the issue will be resolved pronto in the future. He also gives us a routine phone call to make sure everything is up to date/if we aren’t happy with anything at present. All round lovely guy, who is approachable and easy to communicate with. Give this guy some recognition. Dedicated to the job and always going that extra mile!
Megan · 21 June 2022
★★★★★ 5/5
TrustpilotExcellent Property Manager
Mya Miller has been an excellent property manager and a pleasure to deal with. She always responds to any emails in a timely fashion and is very helpful
Emily · 26 November 2022
★★★★★ 5/5
TrustpilotApril Keane, thank you!
April Keane has been so great at helping me resolve a heating issue and went through two different contractors to get the issue sorted ASAP. she is brilliant!
Emily · 25 November 2022
★★★★★ 5/5
TrustpilotWe had some electrical problems moving…
We had some electrical problems moving into a new property and ground floor electricity had to be rewired. It is quite a big job that took some time and left holes in our ceiling. We are expecting an arrival of a child in a week and are very grateful to Lucy Desborough for quickly finding a contractor and arranging cosmetic work to be done before Platinum Jubilee weekend. She made this stressful process much easier and we are happy to be able to enjoy our new home.
Sage · 1 June 2022
★★★★★ 5/5
TrustpilotExcellent Service
Ms Elle Seaby is an excellent property manager. She is efficient, helpful and is ever ready to assist me in solving issues arising from my property. Thank you.
Rani · 2 November 2022
★★★★★ 5/5
TrustpilotExcellent customer service by Rebecca
Rebecca has been brilliant in overseeing the property that we rent. She is always polite, friendly and professional and efficient in getting things sorted out for us. I highly recommend Hamptons and rate Rebecca highly.
Rachael · 2 December 2021
★★★★★ 1/5
TrustpilotNo news about our deposit
We've been out of the property for 15 days, still no news from Greene & Co, now Hamptons, when our deposit is going to be transfered in. The landlord claims he's been chasing them as well to find out!I don't even understand whey they are holding our deposit when they didn't even manage the property. This should be illegal.
Cathy · 10 December 2019
Agent replied · 24 October 2024
Thank you for leaving us a review. Customer service is very important to us, so we are naturally disappointed to received your feedback. We appreciate your frustrations but rest assured Hamptons International hold your deposit on behalf of the landlord to ensure it is correctly protected. Please do contact customercare@hamptons-int.com for further support.
★★★★★ 5/5
TrustpilotWe love having Megan Sillett as our…
We love having Megan Sillett as our property manager. She is always super helpful and quick to respond and nothing is ever too much to ask.Highly recommend Hamptons and Megan. We will definitely be coming to you guys next time we are looking to rent out our property or move home ourselves.
Josephine · 1 July 2024
★★★★★ 5/5
TrustpilotSo very grateful to all of Melanie’s…
So very grateful to all of Melanie’s help through such a tricky time. Melanie took over looking after us for a short period but made such an impact and difference to our situation and we are truly grateful. Hamptons show a great deal of care to their customers on the whole and definitely sets them apart from others.
Amy · 10 April 2020
Agent replied · 24 October 2024
We are delighted to hear Melanie supported you through such a difficult time and we look forward to sharing your kind feedback with her. Thank you.
★★★★★ 5/5
TrustpilotA speedy response!!
Elle Seaby at Hampton's is an absolute superstar for acting with five-star speed and efficiency in getting a plumbing emergency sorted for me today. Unable to make calls from my mobile, the entire débâcle had to be dealt with via email which Elle responded to in a calm and timely manner and within the hour, a plumber showed up and by the time I arrived home from work, everything was back in working order again. Phew! Both myself and my landlord are very happy with the results and I am extremely grateful to Elle and to Hamptons for their pleasant and professional handling of the situation. Highly recommend.
D' · 29 April 2022
★★★★★ 1/5
TrustpilotWorst property agent ever
I went for a property viewings wiht Hamptons. Despiste booking the viewing, the property agent (Ben Constantinou) never arrived to show me the flat. On top of that he kept saying that he js going to arrive whereas he never intended to. He wasted our 1 hour never responded to any of my calls. Very UNPROFESSIONAL SERVICE. DON’T use them.
Hasan · 2 May 2019
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review. Customer service is very important to us and we are naturally disappointed to receive your feedback. I can see Ben was running late and this was communicated to you by the office with Ben calling you on his arrival but receiving no answer. I understand the viewing took place at a development with many others nearby, understandably these buildings have many blocks and entrances and I believe perhaps you may have been at different locations within the premises and were unable to locate one another. We are passionate about providing an outstanding service and would be more than happy to rearrange your viewing with either Ben or another member of the team to ensure you have had the opportunity to view the property. Perhaps you could look at meeting at a nearby location and travel to the premises together to ensure this issue doesn't occur again. Thank you again for leaving us a review, I will pass your feedback onto the branch manager and should you wish to, please do not hesitate to contact the team to rearrange.
★★★★★ 5/5
GoogleReally helpful and courteous staff who assisted us with our house purchase more than I can mention here. If it had not been for their support and commitment the deal might never have made it over the line. Would recommend their Cirencester office without hesitation, it’s so unusual these days to find the high level of service they provide.
Gillian · 11 October 2019
Agent replied · 24 October 2024
Thank you for leaving us a review. Customer service is very important to us and as a result it is wonderful to hear that the whole team had such a positive impact on your experience with us. We take great pride in our people and look forward to sharing your feedback with them all. Thank you again!
★★★★★ 5/5
TrustpilotRebecca Hitchman is a STAR!
Rebecca Hitchman was always SO responsive to any requests or concerns we had. It was really nice to know that we would get a response on any requests that we had. She was fantastic!
TMDJ · 22 December 2021
★★★★★ 5/5
TrustpilotProfessional, helpful and responsive
I would definitely recommend the Hamptons team for property management services and in particular Eloise. Hamptons have managed our flat in Clapham over the last +10 years, and always been helpful, responsive and very professional.
Simon · 25 October 2021
★★★★★ 5/5
TrustpilotWe are with Hamptons more than a year…
We are with Hamptons more than a year and it was amazing from the first day! Very friendly and professional. Our property manager April Keane resolves any problem very quickly and in a very high standard, we really appreciate her help a lot. For example, when I text April about an issue, she did necessary calls and appointments, on the next day the specialist comes. I couldn’t imagine a better work than hers. Many thanks!
Anait · 7 November 2022
★★★★★ 4/5
TrustpilotRecommended from tenant perspective
We are renting and have been for 6 months. Hamptons has been very helpful. Form the initial viewing to the day to day. Matilda keeps in touch and most importantly follows up on outstanding issues , which is very refreshing . So far , all in all, to be recommended from a Tenant perspective.
Alison · 13 May 2024
★★★★★ 5/5
TrustpilotHamptons Godalming - highly recommended
I cannot recommend Hamptons in Godalming highly enough. They worked hard to sell our house and despite losing the original buyer due to the Covid pandemic they persevered to find another. I found them all consistently professional and knowledgable, and the service exceeded our expectations by some margin. I would definitely choose Hamptons again.
Mark · 18 March 2021
Agent replied · 24 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with the team in Godalming.
★★★★★ 5/5
TrustpilotApril Keane has been the best property…
April Keane has been the best property manager we’ve had. Very responsive, informative and goes above and beyond to assist. In all honesty, streets ahead of other property managers we’ve had.
Sarah · 18 May 2022
★★★★★ 5/5
TrustpilotExcellent…
Hamptons have given us a very professional service, and they are always prompt in dealing with any issues. Charlotte and the team have done an excellent job.
Woody · 1 November 2022
★★★★★ 5/5
TrustpilotJulian Powell- Hamptons Sunningdale
Julian Powell is an outstanding Property Manager. He is on top of problems and finds solutions - all the while smiling and putting people at ease. It really is a pleasure dealing with him.
Aletta · 30 November 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
