Trusted Agent profile · Cirencester
★★★★★
1,482 reviews across 2 platforms
67-71 Castle Street, Cirencester, GL7 1QD, GL7 1QD
Part of Hamptons, see every office.
Hamptons's office in Cirencester, at 67-71 Castle Street, is rated 4.3 out of 5 across 1,482 reviews on two platforms, including 43 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Hamptons Cirencester Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cirencester.
Every review we hold for the Cirencester office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Customer Service from Jocelyn Williams…
Jocelyn Williams has recently taken over the management of my property. I would definitely recommend Hamptons and in particular Jocelyn. She is consistently attentive to both landlord and tenant. I am very impressed with the speed of dealing with situations and actioning items that need addressing. Well done!
5/5
TrustpilotCan I just say how easy it is to deal…
Can I just say how easy it is to deal with Hamptons. As a company they are polite, professional, very friendly, and get the job done with absolutely no hassle at all. Rebecca Hitchman has been a pleasure to work with and I look forward to building that relationship on any/all future business.
1/5
TrustpilotRude, disrespectful and arrogant.
The sales agent is extremely rude, disrespectful and messes us around. We had kept several days free in order to have viewings, and in the last minute, they said the viewings will not happen. On top of that, they promised to show us properties, and last minute had additional requests on what we need to provide them with - for a simple viewing only !
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotProperty Manager, Melanie, Bristol area.
Melanie is an ace Property Manager. She is very efficient, kind and patient. She is a credit to her profession. I have used Hampton’s for 5 years and I would highly recommend them.
Thank you for leaving us a review, we look forward to sharing your feedback with Melanie and the team.
5/5
TrustpilotJust moved in to our first home
Just moved in to our first home, Hamptons were extremely helpful throughout the process and helped communicate very clearly. Would recommend, big thanks to Hamish/Owen and the team at Stratford Upon Avon branch.
5/5
TrustpilotExcellent support from Hamptons
Hamptons manage our apartment in Maidenhead.Our contact Douglas Booth is excellent. Selection of new tenants, the "check in", the visit reports and the day to day issues are dealt with professionally.
5/5
TrustpilotApril Keane Property Manager
April Keane Property Manager April Keane has been prompt and professional as my property manager since she took over from my previous property manager. I look forward to continuing this smooth business relationship.
5/5
TrustpilotHamptons letting service
I have been letting out my property with Hamptons using their fully managed service. I spend a lot of time abroad and have peace of mind that both, the house and the tenants are being cared for. Amelia, who is dealing with the maintenance issues is proactive, efficient and professional. She managed major works at the property in between lettings efficiently and has a keen eye for detail. The rest of the lettings team at Hamptons are all knowledgeable and good people to deal with. I highly recommend them to any landlords.
5/5
TrustpilotHighly recommend our local Hamptons
We have rented three substantial family homes through Hamptons, our first being in Marlow in 2009. We are moving again, thanks to the wonderful team at Hamptons who found us a lovely new rental (due to current landlord deciding to sell) and I wanted to take the time to thank the team at Hamptons for all the fantastic service we have had for years at our current rental.In particular, thank you to property manager, Mandy, who has been amazing and has the best executive function skills of anyone I have ever met. Mandy never failed to respond to me the same day if we had issues, always polite, interested, and thorough...just how Mandy juggles all these jobs for different properties with communicating with landlords, tenants, and contractors I will never know, but she does so effortlessly with professionalism and seems to thrive on it. All the Hamptons tradespeople Mandy hires are also all so very nice, accommodating and respectful about entering our home that I don’t mind at all them coming over, and they all sing Mandy's praises too. Having in the past rented with other real estate companies, as well rented owner-managed properties, when we had to look for another rental, we were actively looking for Hampton properties so we could stay with Hamptons and continue to have our rental managed by the amazing Mandy. Thank you also so much to Sonja and Maxine in rentals and Harleigh in accounts, who are all lovely and effortlessly and professionally manage the initial relationship between Landlord and tenant, with no request on either side too small or insignificant. What makes Sonja and Maxine in rentals stand out for us is, they understand that in the rental market, property is anything but bricks and mortar. For tenants, our rental property is our home, it’s the place we choose to invest in to live with our children and create life-time memories. For for landlords, their rental property is the, or one of the, most expensive assets they will own. Landlords also have a very diverse range of reasons for renting, for some it’s an investment, a cash cow for extra funds and they want to streamline the costs as much as possible, for others they are renting a treasured home for a period of time, and they want to be reassured that their home will be well maintained. Sonja and Maxine get all this, in fact I think they are the only real estate agents who we have rented with who do get this. Sonja, Maxine and Mandy all understand and respect these different perspectives and realise that one size does not fit all in the rental market; in this day and age of social media anyone can post details on Rightmove and help with signing the right legal contracts, but it’s the grey and unwritten bits in between that help make sure a rental relationship between the landlord and the tenant goes well. And it is this grey and unwritten area, mostly focused on good relationship building, where Hamptons excels the most.This continual relationship building is so important because with any business relationship, if all parties are happy than there is more give and take on all sides. Having been a landlord ourselves, I almost don't get why some real estate agents don't understand this...a happy tenant means a better outcome for their client, the landlord. Just one week of an empty rental property can make a huge difference to rental income, Hamptons builds positive relationships with both landlords and tenants so they have a database of happy tenants they know to be good tenants who they can draw upon and fill vacancies quickly. A happy tenant is also more likely to take better care of a property and they are also more likely to stay longer meaning the landlord will not have to readvertise their rental as often.So, from one happy tenant who are long-term regular renters, we could not recommend Hamptons and our local team highly enough.
5/5
TrustpilotFeedback on Gemma Ward as property manager
Gemma Ward is an extremely efficient property manager, always responding promptly to my requests / instructions and dealing with contractors effectively with a great deal of patience and perseverence. I wish she had always been my property manager for my flat.
5/5
TrustpilotHamptons have been a great ageny
Hamptons have been a great ageny to rent with. Anca Ciobanu is very promt with ensuring our request are dealt with. We have had no issues and appreciate their professionalism
5/5
TrustpilotThe Hampton’s team
The Hampton’s team, in particular Daniel Russell, are positive, knowledgeable, professional and ready to go the extra mile. Timely, provide sound advice and a pleasure to work with.
5/5
TrustpilotHamptons Ealing : Highly Satisfied with Mya’s Service
My current property manager, Mya, has provided an excellent level of service, and I am very satisfied with their support.
5/5
TrustpilotSana Uddin is a very effective client…
Sana Uddin is a very effective client rep at Hamptons.I highly recommend her. The group has represented my landlord for the past 8 years and has been most responsive. I feel quite lucky to have them!
5/5
TrustpilotHamptons is an excellent agency
I have rented out my property through Hamptons for several years and frankly, they are fantastic. In particular, Andrew Walker was very helpful and professional with all the new legislation and was always on hand to call me back and follow up on any concerns. First class agency. Highly recommended.
5/5
TrustpilotAttentive and supportive
Sharon was very attentive and supportive during our transaction and she made the whole process very painless - we are very happy
5/5
TrustpilotI am completely satisfied with the…
I am completely satisfied with the services. always helpful and normal. I always have a solution to all my problems in a short time. I also thank Max Barnes and his colleagues for everything.
5/5
TrustpilotDaniel Johnson at Hamptons is very helpful
Daniel at Hamptons is very helpful, always ready to help and very good at looking after our flat and tenants
5/5
TrustpilotAmazing service is an understatement
We've been renting through the Hamptons for the past 4 years. Our contract was due to expire soon, and we were unsure whether to stay or find something else, possibly for a bit less money. It's been a super stressful 2 months for us, and we were unsure if we would be able to find something else on time. We've been dealing with our property managers, Patryk Lehmann and his colleague Darren Salmon. They were both extremely helpful and patient with us. They worked their magic to assist us, and indeed they did. Their massive help made the whole process super easy and stress-free for us. We were even able to stay at the same property. Absolutely amazing and outstanding customer service from both of them.
1/5
TrustpilotTerrible Agents
I bought my flat via Hamptons and later used them as management agents when letting it out but have had constant issues with them throughout. I really would avoid using them at all costs. I find my property manager incredibly lazy and difficult to contact. I regularly have to resolve issues myself and have to spell everything out to my property manager. Whilst my property manager was on annual leave I had a colleague of hers cover however she knew absolutely nothing about the property and tried to charge me for the tenants broken TV. They do not act in the interest of the landlord and look for the quickest fix to a problem to get it off their plate. I was charged £200 overall for 2 boiler safety checks that I was harassed into organising because “legally” they were required. I found out that these checks were NOT required by law because the boiler had just been installed and this lead to a delayed start to my tenancy. I received about 6 aggressive missed calls whilst I was at work from Hamptons to harass me into paying for these visits. Every minimum charge for a “recommended” tradesman to attend my property comes in at exactly £100 so Hamptons are uplifting these costs on top of the fees I pay. I really have very little faith in them and can’t wait for my tenancy to end. More recently I received a court summons notice for unpaid council tax that I was not made aware of because Hamptons didn’t send me any of the prior notices.
Thank you for leaving us a review. We always aim to provide the best service possible so are naturally disappointed to receive your feedback. We are unable to ascertain who you have been communicating with, so please do email customercare@hamptons-int.com with further information so we can address your feedback further. Thank you again.
1/5
TrustpilotAvoid renting with Hamptons as your agent if possible
Whilst they handled most complaints during the tenancy well and efficiently, it became clear at the end of the tenancy that their business model on the lettings side was based on trying to take as much of your deposit as possible, hoping you didn't object so they made money from you, and then when they relented on the absolutely outrageous charges they look like they are behaving "reasonably" by "allowing some charges to be dropped". Whilst at all times we offered to pay for the things we thought were fair, they tried to charge us £200 for a gardening charge which the landlord told us they didn't even employ a gardener for, and £100 for a cleaning fee for about 4 items that on the inventory needed "one final dust". They tried to charge us for items that weren't even in the original inventory and chastised us for not spending enough on the cleaning fee and asked why we didn't get the carpet steam cleaned, even though we didn't have a carpet. When we didn't agree to the charges, they threatened to take us to a tribunal for all of the original charges (around £600) even though they had already agreed to drop them. The final claim we reluctantly settled upon was around £180 so it goes to show how much of the original was made up in the hope they could make a quick buck through threatening behaviour. If you find yourself in this situation then please do not accept the charges as I am sure that if you had to go to the TDS even the "compensatory" charges the landlord is apparently able to claim for some dust 3 weeks after the event would not be something that could be enforced. Crooks.
Thank you for leaving us a review. We always aim to provide the best service possible so are naturally disappointed to receive your feedback. Please do email customercare@hamptons-int.com with further information so we can address your feedback further. Thank you again.
4/5
TrustpilotThank you Hamptons and Melanie.
It has been pleasant experience being with Hamptons and particularly Ms Melanie, the property manager, she is very thoughtful and efficient. I am grateful having her over last couple of years. Meanwhile, I would also like to point out that I never really prefer the monthly statement generate by Hamptons, rather than receiving three separate ones, it would be much better to have all combined one to review each month. Understand it is the system produced and not manually can alter it, thus I believe the software / system then should be adjusted to be more flexible. Thank you very much.
It is fantastic to hear Melanie has provided you with an efficient service and we look forward to sharing your review with her. We have noted your feedback about the statements and will ensure they are passed onto the relevant Lettings Director. Thank you again.
1/5
TrustpilotBen Constantinou - Unprofessional
Ben Constantinou - Unprofessional, forgetful, unorganisedCanary Wharf BranchWe were ready to make an offer to rent a property. We emailed him an offer an hour after our viewing at noon. Then at the evening, I called him again to say yes we would like to make an offer. We were then told to wait for some offer documents that he said he was going to send me "in 15 minutes". Never received them and the property was let agreed the next day without a single notice to me. Only found out by myself by checking the Rightmove website. Still no notice/call or whatever the following next day to my partner whom he dealt with directly. Amazing service. Shame on them because I was ready to offer a price way above the asking price.
Thank you for leaving us a review. We have addressed this matter with Ben and unfortunately there seems to have been some miscommunication. Ben was under the impression from what was discussed on the viewing that you had other properties to consider and were interested in different areas to the one you viewed with us. Please accept our apologies for any confusion, Ben was expecting to hear from you after you had completed your other viewings but please do contact him should you wish to make an offer, he and the team will be more than happy to help.
4/5
TrustpilotHamptons are excellent quality
Hamptons are reliable, professional and a fantastic quality service. All the team I have interacted with have put the customer at the center of what they do. They went above and beyond expectations and I’m 100% comfortable my property is in good hands. Thanks to Holly, Catherine, Angela, Bethany for your service and support.
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Tell us what you need and we'll put you in touch. Hamptons Cirencester Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cirencester.
