Trusted Agent profile
★★★★★
42 reviews across 1 platform
Unit 9, Office Park, Tetbury Road, Cirencester, Cirencester GL7 6JJ
Barnsdales Ltd Commercial's Cirencester office at Unit 9 is rated 3.6 out of 5 across 42 reviews on 1 platform. The 42 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Cirencester office, from every platform, shown as written. First names only.
5/5
Trustpilota very good firm
We have worked with Isabelle since acquiring the property they manage for us one year ago. There were initial difficulties for us as the property had more problems than we realised at the time. Isabelle and Rebecca have been very helpful and patient in dealing with our queries, and very quick and efficient in dealing with our problems. It has been a pleasure to deal with them, and we would wholeheartedly recommend them to other landlords.
4/5
TrustpilotBarnsdales provided property management…
Barnsdales provided property management services at Heathfield Industrial Estate. They were fundamental in successfully implementing a service charge, acted quickly on urgent maintenance issues, and built a strong, professional rapport with both existing and incoming occupiers. Gareth and Patrick were proactive, responsive, and easy to work with.
5/5
TrustpilotBarnsdale review
I was with Barnsdale for 5+ years and had never had a bad time with them. They were always helpful and pleasant to deal with. I mainly dealt with Isabelle, as she was the person who helped me with all the checks at the beginning of my journey with them, and I am very grateful for all the help that I received.
5/5
TrustpilotSince moving in Isobel has been…
Since moving in Isobel has been absolutely brilliant, every question we’ve had to ask she has answered fantastically. We really appreciate how good our experience has been.
Thank you very much for your kind words. If we can be of any further help please don't hesitate to contact us again.
3/5
TrustpilotPassable for now time will tell
Doing ok for now .slight update they now been dismissed from the building they were serving thank God ill never have to talk to their highly intelligent staff again (well if you consider the intelligence of a small puppy smart)
Thank you for your updated review this is appreciated.
5/5
TrustpilotGemma has been terrific!
Gemma has been so helpful throughout the whole moving process! She is always kind and friendly even if I have lots of questions and she's always happy to help answer. Her flexibility to suit my schedule has also been very appreciated. Thank you so much for your help Gemma!
1/5
TrustpilotAvoid this company
As the title says- avoid this Company at all costs. Absolutely disgraceful. On several occasions in the past couple of weeks we have reported to them.about the broken lightening in our secure car park but nothing has been done about it. Coming in from at 10pm and not being able see is a dangerous health and safety problem. This was especially evident when it snowed and because Barnsdales haven't filled up the grit bin as previously requested, I came in from work and slipped on the slippery ground because of the poorly lit area. I spoke to a lady in the office last week and was told that she would get Rebecca or Ramel to contact me to discuss the matter and surprise surprise not a peep. I also emailed the MD Jason and again shock horror- not had the decency to respond or even acknowledge the email.
We are sorry to hear that you are dissatisfied with a service provided by Barnsdales. As previously advised, we are unable to accept reports of maintenance issues from sublet tenants on all sites under our management as we have no way to verify your details. Matters need to be reported directly to your landlord or letting agent. As a managing agent we are accountable for the spending of service charge monies and must verify all costs, due process needs to be followed in resolving issues to keep service charges to owners reasonable.
5/5
TrustpilotIsabelle was very efficient
Isabelle was very efficient and my new tenants references sorted very quickly - would recommend
Thank you very much for your kind words. If we can be of any further help please don't hesitate to contact us again.
5/5
TrustpilotIsabella was really good with us and…
Isabella was really good with us and was there whenever we needed any help
Thank you very much for your kind words. If we can be of any further help please don't hesitate to contact us again.
5/5
TrustpilotChalk and Cheese
We live in a semi secure community and have had considerable problems with our management company year after year. Our Landlord switched to Barnsdales five months ago and the change for the better has been amazing. From the start Barnsdales engaged with the residents association and held an open day for property owners. We now get regular communications, quick response to questions and problems solved immediately where possible. They are highly visible both at Director level and our local agent who is so efficient. There is not only a trust in them but we are seeing action on matters that have been left unattended for months. Thus our community is functioning as it should do. Furthermore, planning is taken place for the future by involving owners to improve our community. Cannot recommend highlyn enough.
1/5
TrustpilotVery poor experience
Very poor experience. Barnsdales contracted the work out. Contractor failed to turn up as agreed and were on site for 4 days over a 4 week period. On one occasion a contractor turned up with his child! When asked not to return and to bill us for works completed we were given, in my view, on over-inflated invoice. On asking for detailed breakdown of calculations - the response was "we don't have that level of information"
5/5
TrustpilotHighly recommend
The staff at Barnsdales were great from the start! They have been the best estate agents I have rented through. Any reported issues were dealt with and repaired quickly. Gemma was always helpful and friendly when I spoke to her, which made me feel that she cared about me as a tenant, as well as the property.
5/5
TrustpilotGreat service from Barnsdales
I have found Barnsdales and in particular Louise Ballinger very efficient and extremely helpful. Louise reacts to every email and phone call immediately. She is always polite and cheerful and nothing is too much trouble for her. This is such a refreshing change from the previous company I had to deal with. Thank you Louise.
1/5
TrustpilotAwful company
Awful company, only been in my place a year this month and not seen any of the work done that our “service charge “ covers, sent multiple emails regarding how gross the stair well is and the stairs crumbling, my balcony falling apart into the woman below a garden no safe at all!!, no response back. Cannot get hold of anyone to help.
5/5
TrustpilotBarnsdales Group have been outstanding…
Barnsdales Group have been outstanding in every aspect of their commercial property services. From clear, accurate advice through to efficient day-to-day management, they combine real expertise with a proactive, professional approach. Communication is always prompt and transparent, and they go the extra mile to make complex matters straightforward.
1/5
TrustpilotTerrible company
Terrible company - happy to take your money but almost impossible to get anything done. Two years to fix a leaking roof (no apology) / charge of £500 for gardening when we don't have a garden / no decorating done for two years despite charging for it / if questions get too much for them they just ignore emails and phone calls. Avoid at all cost
1/5
TrustpilotRude,unkind and unpleasant behaviour…
Rude,unkind and unpleasant behaviour towards me from Rebbecca O'Neil and Lainey Aspinal more than one occasion. They manage my apartments service charge and have sent letter after letter and email after email to my tenant without any jurisdiction. I'm unhappy as a landlord to have to utilise this service.
5/5
TrustpilotIsabelle couldn’t do enough for us we…
Isabelle couldn’t do enough for us we felt so comfortable and reassured with her thank you so much
Thank you very much for your kind words. If we can be of any further help please don't hesitate to contact us again.
1/5
TrustpilotRenting a property of them in Doncaster…damp and mould
Renting a property of them in Doncaster been email about a month about damp , if they had come when first reported. Wasnt to bad but now half way down the wall. Just keep making excuses.. still not been out leak is from upstairs flat.
Mr Price firstly accept our apologies. The repair is in hand, we have had roofers attend and supply quotes to the landlord, you were updated yesterday afternoon to say that we were waiting for the quotes to be approved and in the meantime a plumber will attend to make sure there are no further leaks from the upstairs flat. We believe it is not actually damp but water damage from a historical leak. Please rest assured this matter is being dealt with. Regards The Barnsdales Residential Team
5/5
TrustpilotBest experience so far.
James has been very efficient and got us the deal we were looking for. I have already done business with him again and with barnsdales for a second unit. Very happy. Thank you.
1/5
TrustpilotBarnsdales woefully incompetent
I asked them on a number of occasions to resolve to help my situation with roaming dogs on the lake along with their owners that rented properties next to lodge owners homes .
We are sorry to learn that our management service has not lived up to your expectations. As communicated, we require details of incidents; date/time/overview to enable us to look at matters in more detail and assess whether there has been a breach of the lease terms. As managing agent we work within the confines of the lease terms and unfortunately it is not always possible to remedy issues immediately until we have been able to investigate and speak to all parties involved to ascertain the cause of the issue. We are happy to assist you but do need further information.
1/5
TrustpilotTrust me when I say a 0 wouldn’t even…
Trust me when I say a 0 wouldn’t even be good enough for this awful company. They always pass the book for repairs send out untrained repair workers that do shabby jobs if and when they eventually get round to it and expect people to live in their properties in damp and black mould that is dangerous to health and left my daughter rushed to hospital but still don’t want to own up to it being their fault passing the book again…. DON NOT USE!!!
5/5
TrustpilotCharlie has gone above and beyond what…
Charlie has gone above and beyond what was expected. This is the second time I’ve met him he’s always cheerful and polite. A true professional. He’s Barnsdales Fm.
Thank you so much for your lovely review we will make sure Charlie is informed. Many thanks again from the Barnsdales FM Team
5/5
TrustpilotFantastic experience dealing with Paul…
Fantastic experience dealing with Paul Reed who went out of his way to give me his time and expertise. A credit to the company!
Thank you for your kind review this is very much appreciated and we will pass this on to Paul.
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Barnsdales Ltd Commercial's Cirencester office has 42 reviews across 1 platform: 42 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Barnsdales Ltd Commercial is rated 3.6 out of 5 across all 42 reviews, checked 9 October 2026.
Barnsdales Ltd Commercial, Unit 9, Office Park, Tetbury Road, Cirencester, Cirencester GL7 6JJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.