Sell Right Estate Agents reviews

★★★★★ 1/5

Trustpilot

Take photos of everything before you move in!

Rented from let right in trefforest in my last year at university, had to pay £200 deposit at the start which is absolutely fine but what isn’t fine is keeping £80 of the deposit for things that weren’t my fault, when i moved into the property it wasn’t up to a clean standard, carpet needed hoovering and it was obvious it hadn’t had a deep clean. There were numerous marks on the walls and the mattress was stained on the sides (hidden by a mattress cover so i didn’t see this until i removed it when moving out). I wish i took photos of everything to prove it was not my fault as i am now being charged for it and i can guarantee the things said won’t even be corrected for the new tenants. I understand there is a stereotype with students but that doesn’t allow for us to be mugged off so landlords can make even more money!

Olivia · 20 June 2024

★★★★★ 5/5

Google

Bought my first home from sellright and the process from start to finish has been so smooth and easy. Ben and Josh were always avalible via phonecall and email and would reply very quickly. I would reccomend to anyone and will definitely be using them in the future when its time to sell.

Rory · 9 April 2026

★★★★★ 5/5

Google

My wife and I recently relocated from West Wales and purchased our house through Sell Right. Ben was our point of contact who was honest and respectful with great communication throughout. Thank you Ben for all your brilliant work!

Joe · 16 March 2026

★★★★★ 5/5

Google

We had such a great experience selling our house with Sellright! Both Josh and Ben were always so helpful and kept us up to date with everything, we didn’t have to chase once! Definitely recommend over other agents in the area!

Charlotte · 15 December 2025

★★★★★ 5/5

Google

While I haven't bought a property through Sell Right, I have had a few viewings with them which were by far the best viewings we had in our house hunt. Ben was always helpful and easy to get hold of, and made the viewings we went on really …

Ozz · 16 April 2025

★★★★★ 5/5

Google

I first came across Sell Right when buying a home in 2023, and their service was fantastic. It was an easy choice to ask them to market the same home when selling recently. Brilliant experience working with Josh. He kept us up to date and we felt supported through an often frustrating and tricky process. We wouldn’t hesitate in recommending Sell Right to anyone buying or selling a home in future.

Jasmine · 15 December 2025

★★★★★ 5/5

Google

We got a great service from Sell Right when selling our house. Both Josh and Ben were so friendly and helpful and nothing was too much for them. We would definitely recommend them to anyone wanting to sell their house. We couldn't have asked for a quicker sale, and all stress free.

Miguel · 20 November 2024

★★★★★ 5/5

Google

Both Josh and Ben were friendly and professional, giving us a realistic market appraisal which secured us a sale at the price we wanted.I would definitely recommend to anyone selling or buying in the Pontypridd area. First class thanks!

Pauline · 14 April 2025

★★★★★ 5/5

Trustpilot

Completely satisfied

My wife and I chanced upon Sell Right and particularly Josh after a negative experience with a different local estate agent during a viewing of a house. From start to finish, Josh and Sell Right were fantastic in delivering a service and went way above my expectations and surpassed what our previous agents offered. Customer service was great and Josh was available for a call throught the working day for questions and updates.I couldn't recommend Josh and the Sell Right team enough during and after the whole buying and selling process.

Thomas · 22 April 2021

★★★★★ 1/5

Trustpilot

Bullies that just care about money

I rented with these a few years ago and I have to say it was one of the worst experiences of our lives. The house had a basement and was full of rubbish when we moved in but they just boarded it up so we didn’t have access, even though the house was advertised with it. There was a fire previously in the property and they just painted over the smoke damage, the linoleum in the kitchen was torn, the floors weren’t straight all the walls needed reappearing because the paper was torn, the boiler was faulty, the shower was barely working, there were rats nests and spiders nests everywhere.We were desperate to find somewhere to live at the time and we just had to move. Initially, they came quickly to sort out some of the problems but they refused to do some of the repairs and I warned them of the state of one of the cupboards falling apart and they refused so eventually the cupboard fell apart, I had to re-paper all of the walls throughout the house, I had to clean dried paint from the carpets, I had to buy more pain and I was paying £500 a month for this house but the actual agency were nothing but bullies and called me an idiot several times on the phone. Just before, my partner had moved into student accommodation and they refused to move him when he asked because he was being viciously bullied and gaslighted by his house mates because of his sexuality and the agent just shrugged his shoulders and said “That’s your problem.”Please don’t allow these horrible people to capitalise on your misery.Oh, and at the end of it all and I had enough, they accused me of leaving the property in a state and bullied my partner into giving them £300 for the repairs. We were only 19 at the time so you can imagine the anxiety it caused.And so they can identify me, I lived I. Phillip Street in Pontypridd. Even all of our neighbours and the landlord’s brother said how dangerously built the house was

Thomas · 14 February 2021

★★★★★ 2/5

Trustpilot

Bad Attitude Towards customer

After having many issues with the property when we first moved in, I spoke to Vicki who was very helpful and was sorting everything out for us. I had a phone call from the owner of let right about and an issue which occurred in the late evening. When speaking to her, she seemed to have an attitude with me and was rude. I wouldn’t really expect that sort of attitude Towards anyone let alone a customer. Such a shame.

Charlie · 1 November 2020

★★★★★ 5/5

Trustpilot

Many Thanks from The Rice Family

Just wanted to say a huge thank you to Josh at Sell Right for steering us through a very prolonged probate sale and helping us manage the many queries which were raised in the process. Josh couldn’t have been more helpful and if we ever need an estate agent in the future we would always use Sell Right. Thanks again Josh and also thanks to Jennifer and the rest of the team.

William · 5 April 2022

★★★★★ 5/5

Trustpilot

Brilliant service from start to finish

I cannot praise this estate agent enough, from start to finish the service has been excellent. Very professional and friendly. They were always happy to answer questions and any call backs were made in exceptionally good time. I was kept up to date with the sale of my house throughout the whole process. Very impressive photographs of my property were taken and quite a few viewings arranged very quickly. The house was sold to the first person who viewed. Many thanks to Josh who valued my property, took the photographs and oversaw the process. I have sold houses in the past but can I honestly say in my experience this was by far the best. I highly recommend them, in future if I or any of my family are thinking of selling it is Sell Right we will use.

Customer · 22 August 2018

★★★★★ 5/5

Trustpilot

Josh and Jennifer were so helpful

Josh and Jennifer were so helpful. Kept us up to date with developments and could contact them anytime. Always returned our calls answered our queries.We had a few estate agents to the house and sel right got the job because Josh was so empathetic and understanding . It was my mothers house and she had passed away. Joshua understood our emotions around selling the house. Would recommend both Joshua and Jennifer.Thank you.

Ann · 30 March 2021

★★★★★ 3/5

Trustpilot

Pestered, encouraged gazumping, dumped sign

In the end this company did what it was supposed to, but not before it went beyond its remit and continually pestered us (the buyers) to see why things weren't progressing as fast as they wanted. (That is what solicitors etc. are for). In the end, they got fed up and put the house back on the market even though we were just a week or two away from completing the sale, thus encouraging gazumping. Thank goodness the housing market here was slow. They also couldn't be bothered to take away their "sold" sign but dumped it down a side alley. Not very responsible. Sadly, this company let some personal relationships get in the way of a professional service. Not recommended.

Andy · 23 March 2016

★★★★★ 5/5

Trustpilot

What a great estate agent

I recently used Sell Right Estate Agents to sell my rental property in Treforest. I received an excellent service from Josh, Jennifer and the team. They are all very professional and great communicators. They always provided prompt replies to any queries I had. I really cannot fault the service. They are a team of people who actually take pride in a job well done. Well done.

Christine · 21 September 2021

★★★★★ 5/5

Trustpilot

Sellright

Selling or buying a property is a very stressful time, I have to say choosing Sellright was the best decision we made thanks to all the staff and a special thanks to Emma who always kept us updated and if we ever had any questions or concerns about the sale she got the answers and always got back to us with in a few hours which we very much appreciated I would certainly recommend Sellright

Mr · 3 November 2017

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS. They will pin any issues on you. We had to vacate a property early due to a leak in the kitchen that was so severe it was puddling in the cupboards and making our possessions mouldy. LETRIGHT BLAMED US AND REFUSED TO INSPECT FOR A SIGNIFICANT PERIOD OF TIME. They then refused to confirm our early move out making us liable for extra council tax. An absolute waste of a space.

JF · 21 September 2024

★★★★★ 5/5

Google

Excellent service and support from the team at Sell right. Always responded quickly and kept us in the loop with any developments. Would highly recommend!

Lauren · 16 February 2026

★★★★★ 5/5

Google

Josh and Ben at Sell Right have been fantastic, very responsive to emails and have been a pleasure to deal with when we were buying our house recently. I highly recommend them.

Jane · 15 December 2025

★★★★★ 5/5

Trustpilot

Excellent service

Emma at sell right really showed what excellent service looks like. Probably the most patient agent I met in the entire process. Emma went the extra mile to sort things out for me and made the process easy at it could be. A lot of delays due to solicitors but sell right helped me keep the calm. Highly recommend sell right. Thanks again for great service

Ankit · 3 November 2017

★★★★★ 5/5

Trustpilot

Jen and Josh were amazing throughout…

Jen and Josh were amazing throughout the whole process of selling my property and my partner and I purchasing our new home. They were so reliable and responded quickly to any questions that we had, they made the process stress free with their excellent customer service. I highly recommend sell right and can’t thank them both enough.

O · 21 April 2021

★★★★★ 5/5

Trustpilot

Service review

I was so happy with the service from Sell Right. Josh kept me up to date and was in regular contact with myself throughout about the process. I could not fault the service I received from Sell Right and will be recommending them to any person who wishes to sell their home in the future.

Jemma · 3 July 2021

★★★★★ 5/5

Google

From point of valuation, to the marketing, to finding me a buyer, the guys at sell right were amazing. Always helpful to the point they found me a removal company at short notice. Great job Josh and Ben I will be recommending you.

Gaz · 29 June 2025