Allen & Harris Chipping Sodbury reviews

★★★★★ 5/5

Google

I cannot fault the service we have received from Alyesha and the team at Allen and Harris. After having a bad experience with our previous agents for selling. Everything has just been spot on and impressive right from the very start. The photographer was booked in within a couple days of being mentioned. The ad went live only at the start of this week and we’ve accepted an offer within two days! The level of communication from Alyesha has been incredible. Having immediate feedback from the viewing. Prompt answers to emails and any phone calls. 100% would recommend to everyone.

Shyanne · 11 September 2026

★★★★★ 5/5

Google

I’ve had a fantastic experience with Allen & Harris in Chipping Sodbury and would particularly like to thank Sarah Cunningham and Jack Casstles for their outstanding support. They both assisted me not only with the sale of my previous property around a year and a half ago, but also more recently with my search for a new home and the mortgage application process. Throughout the entire journey, they have consistently been friendly, approachable and completely trustworthy. What really stood out to me was the level of both professional and emotional support they provided. Moving house can be a stressful experience, but Sarah and Jack were always on hand to offer guidance, reassurance, and clear communication at every stage. Their knowledge and dedication made a real difference and gave me confidence throughout the process. I wouldn’t hesitate to recommend them to anyone looking to buy, sell, or arrange a mortgage. Thank you both again for all your help!

Carol · 11 June 2026

★★★★★ 5/5

Google

Jack and Sarah delivered exceptional service throughout the entire process of purchasing my first house. Their knowledge of the market, attention to detail, and ability to communicate complicated information in a clear and accessible way made a such a difference. Jack anticipated potential challenges before they arose and handled everything with professionalism and efficiency. I felt fully supported from start to finish. I highly recommend them to anyone seeking expert mortgage guidance or advice about the process of buying a house. Thank you Jack and Sarah for all of your help and support over the last couple of months!!!

Holly · 11 May 2026

★★★★★ 5/5

Google

I dealt with Jack Casstles in the mortgage team who has kept me sane through the very lengthy process of buying my first property. He has gone above and beyond what I expected. I would highly recommend anyone to use Jack and he will be my first call in the future for any other mortgage matters

Jack · 4 October 2026

★★★★★ 5/5

Trustpilot

A superb service from the Roath branch…

A superb service from the Roath branch from start to finish. Vicki Crean visited us for the first time in February to discuss listing our home with her branch. She was clearly extremely knowledgeable, passionate, and had a level of tenacity which we felt would be important in such a competitive field. And we weren’t wrong! Vicki and the expert team at the Roath branch delivered exactly what she set out to do on that initial February visit. Even before our listing was visible and before it was live on Rightmove, we had viewings booked in. Nothing like hitting the ground running! We were initially looking at the open day route to maximise interest, but the team generated so many viewings that an open day wasn’t required. We received two solid offers inside a week of going live, with one accepted. What the Roath branch achieved for us was nothing less than perfect. We really couldn’t fault anything. The team made selling our home of 17yrs hassle free and easy. We didn’t meet all the Roath team, but in addition to Vicki, we personally met Harrison and James too, both of whom were lovely. Vicki and the team are a credit to Allen & Harris and we hope the company knows that. We wouldn’t hesitate to recommend the Roath branch and would say you’re in good hands if you also choose to tap into their expertise. Thank you again, Vicki, you were fantastic!

J · 30 August 2026

★★★★★ 5/5

Google

I completed on a property in September and Jack Casstles was my mortgage consultant. What we thought was going to be a very quick turn around, turned into a 13 month journey with a change of property. Jack continued to support me after the initial property fell through and helped me to secure the mortgage for the property I completed on. Jack was always quick to respond to an email, or be on the phone, answering all my questions, keeping me updated, and letting me air my frustrations at times. If it wasn’t for Jack’s support and guidance during those 13 months, I don’t think I’d be where I am now. I couldn’t recommend Jack enough.

Liz · 17 December 2025

★★★★★ 5/5

Google

We recently dealt with Jack at Allan & Harris for some mortgage advise for our new purchase. Jack is an absolute professional, and incredibly easy to get on with. He talked us through the options and completed all the paperwork for us without too much fuss, even going above and beyond to provide additional support where possible. I can’t thank him enough for what he’s done, and I hope to deal with him again in the future.

David · 11 November 2025

★★★★★ 5/5

Google

Jess was just perfect in sorting out a viewing for us at our dream property. She’s very friendly, communicative, punctual and she answered all our questions and put our minds at ease. 5 star service!!!!!

Olumide · 20 September 2026

★★★★★ 5/5

Google

We had a great experience purchasing our house with Allen & Harris and Alyesha was brilliant throughout the whole process. Communication from beginning to end was faultless, and we certainly felt in good hands with Alyesha.

Olivia · 11 September 2026

★★★★★ 5/5

Google

Great friendly helpful service. Jessica was very informative. She has been very professional and kept us updated with any information or queries we had. Definitely recommend the service.

Zowie · 27 September 2026

★★★★★ 5/5

Google

An excellent service provided by the whole team but in particular Sarah helping us achieve our dream of moving to Devon. The advice they gave us was spot on and they helped us manage what turned into a high pressure situation so we could complete and be in by Xmas.

Kim · 27 March 2026

★★★★★ 1/5

Trustpilot

I went to Allan&Harris on Albany Road

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

David · 26 March 2026

★★★★★ 1/5

Trustpilot

Absolute clown show.

Absolute clown show. First of all, they told me to make the landlord 'an offer'. I made the offer and it was accepted. Went back and forth for a while asking for the paperwork so we could sign it off due to the move-in date being imminent. They kept fobbing me off and I got the impression they were buying time for some reason. It turned out I was right - the day before the move-in date, I got a call from them saying they had another party interested and they asked me to 'make a bid' to the landlord. I had already made an offer and it had been accepted, yet they wanted to start a bidding war less than 24 hours before I was meant to be moving in? This felt totally dishonest and exploitative - someone in a worse position would have been forced to choose between overpaying or being made homeless. Keron Boultif was repeatedly dishonest and evasive and had he even met the most basic expectations this all could have been avoided. I think Keron is a great example of why letting agents offer no value to society and need stricter regulating.

Joe · 10 December 2025

★★★★★ 5/5

Google

Jack Casstles has been brilliant! As first time buyers we felt a little bit like deers in headlights however Jack helped us from start to finish with the process and got us the mortgage offer we were looking for! :) We would definitely recommend him to others

Daniel · 17 November 2025

★★★★★ 1/5

Google

Not happy with the service that I have received... I have been searching for new-build shared ownership scheme houses for a little while and came across the Mill Lane houses as published by Allen & Harris. These houses are on a first-come, first-served basis, and seeing as this upload was within one hour of the last time I had checked, I believed I was in a great position to secure one of these houses. After submitting my interest, I received a phone call at 14:24 on Monday the 5th to obtain general information about the property, confirm my interest, and book an appointment with a mortgage advisor. I was informed that I would be sent a link to complete my affordability assessment and that, if successful, I would be added to the list to secure one of these houses. I emailed later the same day at 16:16 asking about the link, as I had not received anything, and requested that it be sent. After receiving no response, I then received a call on Friday the 9th from the mortgage advisor, Jamie, confirming my mortgage advisory appointment for Saturday the 10th at 13:00. With respect to Jamie, I am very thankful for his open and honest conversation, during which we discussed the fact that I had not received the link and that this had likely significantly hindered my chances of securing a property on Mill Lane. Jamie offered his apologies and said his colleague would get in contact with me regarding the link, with the hope of resolving the issue and potentially restoring my rightful place on the list. When Saturday the 10th arrived, I received an email at 9:13 AM containing the link, dated the 5th of January. I have checked all email folders, including junk, spam, and others, and this email was never received. Based on this, I requested a copy or attachment of the original email allegedly sent on the 5th so that I could confirm it had actually been sent rather than merely drafted. This was never provided, which leads me to believe that the email was drafted on the 5th but never sent. Additionally, if the email had been sent previously, there would normally be an email chain, meaning the email I received on the 10th would have been a follow-up. This was not the case. This brings me to my current position. We have had some back and forth communication, and I have expressed my disappointment with how this situation has been handled. As a result of this error, I am now too far down the list to justify submitting an application, with no meaningful apology or plan to rectify the situation. This has resulted in continued 2+ hour daily travel for work, all due to a link not being sent, despite me emailing to request it. As stated, I am extremely unhappy with how this has been handled. While I appreciate that this may seem like a small mistake, it has cost me this opportunity and my trust in the business. Screenshots will be attached shortly as evidence, and I truly hope nobody else has to go through this experience.

Shea · 17 January 2026

★★★★★ 5/5

Google

All the staff at Alan Harris were extremely helpful. The service was exceptional, especially Sarah who was brilliant throughout the whole process from start to finish. The service felt personal and professional. I would highly recommend them. Thank you

Julie · 11 November 2025

★★★★★ 1/5

Trustpilot

Stay Away - A&H ROATH BRANCH

**Review for Allen and Harris Estate Agents ROATH BRANCH:** NO STARS GIVEN, unfortunately, that option isn’t available! My experience with Allen and Harris Roath has been nothing short of a nightmare. They lost a sale on my property just three days after it was “sold”. After the third viewing, I was alarmed by Ring doorbell footage showing the buyer's hands covering the camera and the salesman Yupy suggesting a property £60,000 more that was renovated, despite having already knocked my price down by £10,000. Even stated the address of the other property. I immediately lodged a complaint, but Mel, who claimed to be a manager, was actually just admin and left me waiting for ID checks and that everything was fine. On a bank holiday Monday, I received a call from James, the valuer, informing me that the buyers had pulled out, without a courtesy call from the salesman, Yupy. I KNEW THIS WAS GOING TO HAPPEN. Additionally, my husband and I had troubling exchange with James via a WhatsApp group he created, where he insisted I couldn’t view MY own property and made rude, borderline racist comments regarding a potential buyer’s surname and how much they would offer. They seemed more focused on their fees than facilitating viewings, even trying to push their mortgage advisor on me when I had my own. Vicki Crean’s management skills are VERY questionable; she broke GDPR by sharing another customer’s name and address with me, claiming we were relatives. It’s outrageous that she disclosed this information without consent. Her request for my CCTV footage regarding unprofessional conduct outside my house was baffling. A different salesman made misleading claims about my kitchen, and they left lights on in my home while I was at work, wasting electricity. I had to chase feedback repeatedly, and around 8-9 bookings were made and then canceled, yet they still used those names in their records. I've sent a formal complaint to Connells and terminated my contract with Allen and Harris Roath due to their numerous breaches of professionalism. Thankfully, I’m now working with a relative in the industry who knows how to do the job right. I would never recommend Allen and Harris, particularly the Roath branch, to anyone. This experience has wasted months of my family's time. The only reason I chose them initially was that I purchased my house through them. I’ve noticed several other houses in “The Hawthorns” have switched to different estate agents, wonder why? Please, no customer service responses; my complaints have already been lodged with Connells, and I’ve taken legal advice. Fortunately for this review due to character limits, I can’t go fully into depth! Awful Awful Brach! Stay away!

Georgia · 10 August 2025

★★★★★ 1/5

Trustpilot

A&H Abingdon: Poor Support. Very Poor.

We viewed a house, but the estate agent only had some of the keys, so we could not go into some areas of the property. Then, we called for a second viewing and specifically asked for the estate agent to have all the keys so that we could see the whole property. Plus, we said that it is a 2.5 hour round trip for us to get to the property. The estate agent turned-up to meet us at the property without the keys, so again we could not see all the property. Lots of poor excuses and a poor attitude. A house is obviously the biggest purchase of anyone's life and not to see key areas of the property meant that we chose not to make an offer. Had we seen all of the property, we would have probably offered the asking price.

Darren · 7 September 2026

★★★★★ 5/5

Google

I am very impressed with Alyesha’s dedication and hard work. Her communication skills are excellent and she is a very likeable and engaging person who keeps me updated on my sale. I feel confident Alyesha will sell my house quickly and get a good price.

Jonathan · 11 September 2026

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 5/5

Google

Allen and Harris have been superb throughout the process - Alyesha's attention to detail, her communication and professionalism have been second to none. Thank you, Alyesha, for making the process so smooth and stress-free. Would heartily recommend Allen and Harris to anyone.

Ben · 20 September 2026

★★★★★ 1/5

Trustpilot

Nightmare experience. Don’t use their Pontcanna branch

I strongly recommend that you don’t use Allan and Harris’s Pontcanna branch. Parents house was sold through them. They failed to set buyer expectations which caused us a lot of issues, they gave bad advice to things they should have been knowledgeable about and we later we found out that they lied about the buyers circumstances. 1) The buyers kept trying to go around A&H and made attempts to contact us directly. Upon telling A&H, they didn’t really care much about it or do anything about it as the buyers kept constantly trying to contact us directly to arrange everything even after we told them they need to go through A&H. 2) The buyers had very unreasonable expectations and A&H did nothing to keep them in check. They failed to get them to understand that they were part of a chain and them wanting the sale completed by a set date had to work for the whole chain or the sale would fall through. To be blunt, I don’t think they even tried. 3) We later found out that they were lying about the buyers circumstances. How do I know they were lying? Well because it was all things they would legally have had to know to complete the sale. Such as they claimed repeatedly that the buyers needed a mortgage and that the sale was held up by them not having signed their mortgage offer, but on the day of the move when we met the buyers in person they directly said they didn’t buy the property on a mortgage and never needed one. They also claimed the sellers owned a flat that was less than 2 minutes away from the property we were selling to them, but turns out that after meeting them that I already knew their land lord who confirmed to me that they were actually renting a house in Leckwith and he was aggressively pushing them out because he wanted out of the renting business. I don’t know why they would lie about this. They should have known all of these details and I’m pretty sure they have a legal responsibility to ensure they had the correct information. I can only assume they were saying these to try and get us to do something for them or the buyers like drop the price or look for another place to buy (irony being that we didn’t care who we sold the place to as long as they could pay). 4) The chain also almost fell apart because the buyers were the weakest ones on the chain. There was massive delays because they couldn’t get their finances (assumed mortgage or otherwise) together. A&H didn’t really care much about this. They didn’t do much to chase the buyer about setting a date or try and find out what was going on with finances. That was annoyingly left to us to do…. 5) On the day of the sale, the buyers turned up less than 30 minutes after the exchange time to try and kick my parents out. The contract specified that they were supposed to give us 6 hours to move out before they turned up. What the buyers did was illegal, because it was written down in the contract and they breached it. A&H were completely uninterested and basically told my parents that they had to get out there and then (something they should have known was wrong as they had a copy of the contract). The buyers did this because it turns out that they were going on holiday and wanted to leave early. Long story short a lot of my parents possessions got damaged or broken and we’re now considering legal action that A&H may get caught up in because they couldn’t do their job of setting seller expectations and knowing basic contract law (you’re and estate agent you should know all of this!). Houses have been selling themselves for the past 20+ years, unfortunately this has given us incompetent estate agents like A&H. I strongly recommend that you use anyone else and if you find a good estate agent be sure to recommend them to all your family and friends so they don’t end up with a rubbish one like Allan and Harris.

Aron · 6 June 2025

★★★★★ 1/5

Trustpilot

Lied from day 1

Rented us a property (which was extremely overpriced but had no choice as was about to become homeless) and said that the landlord was “the best landlord they’ve ever dealt with” Once moved in, the oven didn’t work, the entry phone didn’t work, the tv Ariel’s didn’t work, we had no key for our letter box so couldn’t get into it, the place stunk and was filthy. A cleaner was arranged (by the landlord) but I ended up driving the cleaner home and she couldn’t finish it all because she couldn’t reach and was about 80!! We were informed that a sky employee would be visiting the property to remove the previous tenants sky dish, but this would not affect us as he would just be outside taking it down. Then a random man showed up at our door trying to barge his way in, saying he worked for sky, as he wanted to check there was no evidence inside the property that the sky dish belonged to this address. Turns out, this was the landlord’s friend and he was trying to avoid paying the cost of having a dish removed, by saying it was the upstairs tenants dish. Alan and Harris kept avoiding us when we mentioned the oven, it took five months to get it sorted by which point we had had enough. It was only when one of their employees was on maternity leave that I saw her and she admitted that that particular landlord was the worst client they’d ever had and avoided everything completely. Yet they had told me he was the best to get Me to rent the property. Because of all of this stress, we gave up the property. I am now homeless, even though it’s been over a year, because every penny I had went into renting that property and trying to fix things ourselves. The fact Alan and Harris lied about this landlord is disgusting. Renting a property that has multiple features broken, that is dirty, and wanting an insane amount of money for it, whilst having a landlord who doesn’t care or do anything to help any situation, should be looked into. If I hadn’t have bumped into the staff member who admitted that he was awful, and that they were well aware how bad he was before I even viewed the property, then I wouldn’t have been so disgusted. I wasn’t going to write this review, but I finally had enough. Liars, deceitful people who will do anything to rent properties out and make themselves look good. Even if it means ruining someone’s life.. Avoid like the plague.

Katharine · 25 July 2026

★★★★★ 5/5

Trustpilot

Hannah & Milly at the Wiltshire branch…

Hannah & Milly at the Wiltshire branch were amazing. As a letting agency ourselves, we used their services to let a property in their local area for our corporate client. Hannah went out & valued the property & they let it within 4 working days. The customer service we have received is outstanding, friendly & very competitive given that we had communication with two other agents in the area that lacked the enthusiasm & professional touch.

Trigghomes · 17 June 2025