Every review we hold for the Chichester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBUYERS BEWARE!
Very disappointed with Hamptons @ Horsham office. I would not trust or recommend anyone to deal with you and find a property through you. I got gazumped by Hamptons few weeks after my offer was accepted by the seller and after I had started a mortgage application. The property was then taken off the market but then re-advertised a couple of weeks later. Hamptons tried to blame the seller as being unreasonable and the seller tried to go behind Hamptons back by implying we should cut the Hamptons and deal directly with them. You both deserve each other and I am happy to see no one has put an offer on the property yet, as it is still on the market 2 months later.
Tessa · 17 November 2020
★★★★★ 1/5
TrustpilotHamptons Windsor - the worst type of Lettings Agent
Simply put, if you are renting in the Windsor area NEVER use Hamptons. Irresponsible, rude and careless. The worst type of lazy and substandard service imaginable. They could not have managed our 'expensive' rental property any more carelessly than they did. More than 120 maintenance emails with barely anything fixed.Even now, having moved out of the property, we have to chase constantly about our deposit. NEVER USE Hamptons Windsor if you want to have a stress free life! Useless, slapdash, irresponsible, charmless and reckless are the best words used to describe them. Disappointing, disappointing, disappointing.
Sarah · 16 November 2020
★★★★★ 5/5
TrustpilotReliable, intelligent service
Hamptons have looked after my property for nearly 20 years: in that time the service has vastly improved and over the last ten years I have had excellent service. Issues are dealt with efficiently and the extra mile is readily gone to find alternative solutions if there is a problem. Reliable, courteous and helpful, swift to respond to queries, I have every confidence in my manager and she takes all the worry out of letting my property.
Elizabeth · 12 July 2021
★★★★★ 5/5
TrustpilotHighly recommended
I had a great experience with Daniel Isaac and his colleagues at the Tower Bridge office. The entire process went unbelievably quickly and smoothly. They went out of their way to try to accommodate all of my requests and were always available when I had questions. I'd recommend them very highly!
Tom · 19 November 2019
Agent replied · 25 December 2024
Thank you for leaving us your feedback. We take great pride in our people and as such are delighted to hear Daniel provided you with such a high level of service and in particular, that the process was made as smooth as possible. Feedback of this nature is very important to us and we look forward to sharing your review with the whole team.
★★★★★ 5/5
TrustpilotA happy six years
Over the past six years of my tenancy, I have been perfectly looked after by Melanie Hudson,when any problems have arisen she has dealt with them swiftly and efficiently and in a very kind and friendly way,so that it has always been a pleasure talking to her,
Guest · 1 May 2024
★★★★★ 5/5
TrustpilotThe current manger is quite new for us…
The current manger is quite new for us as he took over the roll of our previous manager who is on maternity leave. Daniel Johnson our new manager has been diligent and response quickly to any enquire we may have. As keep us well informed of any outstanding work or maintenance needed. We have be happy with his service.
Larry · 2 August 2023
★★★★★ 1/5
TrustpilotHamptons Sevenoaks Terrible
Hamptons Sevenoaks Greeted with great enthusiasm and absolute guarantee off a corporate company letting, loads off clients on their books, property would rent easily, well that’s great news was impressed, which is exactly why I placed my property with them. However after I signed on the dotted line that all changed. They basically put it in Rightmove and that was it, We had to do our own checks as to affordability and truthful disclosure. They where confrontational when given the facts, they even left my property unlocked after a viewing! The list goes on but .....fortunately signed a four week contract and by the first week gave my two weeks notice. I do not in any area recommend Hamptons. Wasted my time and energy.
Diane · 6 October 2020
★★★★★ 5/5
TrustpilotHamptons Esher branch
My thanks go to Hamptons Esher branch. From the valuation meeting to the exchange of contracts was handled professionally by the whole team. Plenty of warning was given before viewings and feedback was always given each time. Help and advice was a quick phone call away and my thanks especially go to Paul in this area, even after he moved on to another branch.
Russell · 27 February 2023
★★★★★ 5/5
TrustpilotJocelyn is fantastic
Jocelyn is fantastic . She responds quickly to emails and always on the ball! Great service
Jolene · 22 February 2023
★★★★★ 4/5
TrustpilotHelpful property manager
We hadn’t been landlords before but Gemma made it easy to deal with any situations that came up
Matthew · 14 December 2022
★★★★★ 5/5
TrustpilotGreat work from Hamptons property…
Great work from Hamptons property management team when we reported a faulty shower. Melanie was excellent and got the problem resolved very efficiently.
John · 18 May 2022
★★★★★ 5/5
TrustpilotHamptons - Ellie Masters
We recommend Ellie Masters at Hamptons Int.She is very responsive, reactive and handles the problems with diligence and efficiency.
Philippe · 3 November 2022
★★★★★ 5/5
TrustpilotI have always had excellent dealings…
I have always had excellent dealings with the Hampton's Letting team. Recently Ashley O'Dea has been a great help with her advice, prompt action and efficiency.
Mrs · 10 December 2021
★★★★★ 5/5
TrustpilotExcellent service, above and beyond.
The team at Hamptons have been fantastic in helping to secure new tenants during a particularly challenging time. They were always charming, professional and efficient, their response was rapid, and their attention to detail first class. Sophie Winterson proved herself to be both pro-active and resilient, despite the unique difficulties provided Covid-19, particularly with regards to viewings. Unfortunately, due to no fault of the agents, the first deal did not proceed, but Sophie responded as soon as was practically possible and soon found us a suitable replacement. The service was above and beyond what was expected, from the most minute detail to more significant concerns. Robert Baird also demonstrated a reassuring and pragmatic approach to make sure the property was handed over successfully. I cannot recommend them highly enough.
Debbie · 6 September 2020
★★★★★ 1/5
TrustpilotIf I could give 0 stars I would
Won’t name the individuals but the property management team were truly awful. Not worth my time going into detail but would just avoid Hamptons at all costs.
James · 14 July 2023
Agent replied · 25 December 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotDavid Whiting was super helpful in…
David Whiting was super helpful in getting us setup at our new property and his management was superb.
Chris · 14 November 2022
★★★★★ 5/5
TrustpilotFlat rent Marlborough
I rented out a flat via the Marlborough office. I was very impressed with the professionalism of all the staff involved with the process. The marketing and background checking of prospective renters was first class. Communication with Hamptons was first class. Highly recommended.
Martin · 18 June 2024
★★★★★ 5/5
TrustpilotJust rented the house from Hamptons and…
Just rented the house from Hamptons and have some problems with a heating.Rebecca was very helpful and solved the problem very fast . Excellent service!
Anastassia · 10 December 2021
★★★★★ 5/5
TrustpilotProperty management team ie
Property management team ie: Ashley from Marlborough branch in Wiltshire has been fantastic throughout my 6 months rental of property and during this covid 19. Thank you to all the Hamptons team.
H · 20 May 2020
★★★★★ 5/5
TrustpilotProfessional and successful management
My property in Kingston Upon thames has been managed by Hampton international over 5 years. The letting management team is professional and reliable. The services are quick and perfect.... I have been so happy to leave my property in their hands
Julia · 17 July 2024
★★★★★ 5/5
TrustpilotThe problem with letting agents is...…
The problem with letting agents is that they are very varied ranging from the bureaucratic to the creative, from those who think that their process is more important than their clients' needs. Happily Nick scores 10/10 as an enthusiastic, empathetic and effective agent. Highly recommended.
KO · 1 May 2024
★★★★★ 5/5
TrustpilotAmy Goldstein has been incredibly…
Amy Goldstein has been incredibly supportive as our Property Manager, super responsive, polite and helpful. Highly recommend.
Stephanie · 15 November 2022
★★★★★ 5/5
TrustpilotGold Standard
Gold Standard! Excellent people, excellent service. Special shout out to Melanie H. for being absolutely fabulous.
Leo · 20 December 2022
★★★★★ 1/5
TrustpilotUseless
Tried to sell my property with them, left my phone number and email address, Got never contacted, but keep getting advertisement emails from them. If you don’t have a high end property to sell, don’t bother, they won’t get back to you (thumbs down)
Axel · 31 March 2021
Agent replied · 25 December 2024
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to address your comments with the team. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
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