Trusted Agent profile · Chesterfield
★★★★★
1,140 reviews across 2 platforms
The Grove, Poolbrook, Chesterfield, S43 3JY
Gleeson Homes Yorkshire South's office in Chesterfield, at The Grove, is rated 3.7 out of 5 across 1,140 reviews on two platforms, including 10 Google reviews rated 3.5.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat First Time Buying Experience
We had a very smooth experience buying our new home at Bracken Park. Stella was lovely and helped us to understand the process and was very patient with our inexperience! So far we are loving our home and the very few snags we’ve spotted have been dealt with efficiently by Rick and the team.
5/5
TrustpilotFantastic all round experience
Had a fantastic experience from start to finish with Gleesons.It was a very emotional time for me following a break up and I needed a quick turn around but it was my first experience buying a home so I was clueless. Mary made the whole experience stress free and went above and beyond for me, along with Declan who has been endlessly helpful even after my move in date. I had no issues with the house itself and communication was fantastic from start to finish. I cannot thank the team enough for making my experience an exciting and stress free journey
Thank you for your review BethIts wonderful to read how well Mary & Declan have looked after you throughout your Gleeson journey, just when you needed that support.To remove the stress and keep the experience exciting for you is testiment to the whole team, and we thank you fo sharing your feebback with us.Kind RegardsGleeson Homes
5/5
TrustpilotMary George The Green Blidworth
Mary George, the Sales Executive at The Green in Blidworth made my whole buying experience of my property an exciting joyful journey. She was always helpful in person and on the telephone, keeping me updated on the progress of things, reassuring me when I had any concerns. Although always professional she also made me feel totally at ease with her and her confidence in Gleesons made me confident too and I am now happy home owner and Mary started me on that journey and through to the end . She is a credit to not just the company but to herself.My experience was in 2023 moving in June
Thank you for your review SharonIts great to read how well Mary has looked after you and reassured you evey step of the way.Hearing that you are a "Happy Homeowner" is music to our ears, and we thank you for sharing this feedback with usKind RegardsGleeson Homes
5/5
TrustpilotGleeson homes leading the way.
We are waiting on a Gleeson development in our area of Doncaster to start building which will hopefully be this summer and myself and my wife are keen on a bungalow and Gleeson Homes have clearly taken the lead by at least considering people who don’t want to negotiate stairs when they get older by building a few on their developments which other builders don’t even consider. We wanted to see the bungalow in real life and not just on an artist’s impression so we arranged to view one on the Birkwood development in Lincolnshire and was met by Angie the sales representative who was so polite helpful and professional and such a lovely lady. She walked us to the bungalow and we didn’t feel rushed at all whilst we took measurements and pictures so we could assess when we got home. We have to say we were very impressed by the design and actual living space. We can’t thank Angie and Gleeson Homes enough for allowing us to visit and we certainly can’t wait until the development is up and running near us. Once again thank you.
Thank you for your review PaulWe are delighted to hear that Angie looked after you so well during your recent visit to our Birkwood development. We regularly review our housetypes to ensure that they appeal to a wide audience, and we recognise that in some areas bungalows really do meet the needs of some of our customers.We look forward to being able to bring one of these properties to a development in a location near to you very soon. Hopefully it will meet all your needs, and we can welcome you fully into the Gleeson family.Thank you again for taking the time to leave this review.Kind RegardsGleeson Homes
5/5
TrustpilotMary George
Mary George at The Green helped me at every step in buying my new home! I was really disappointed when i learnt that she had later moved to another development. She was very friendly and made the whole experience easy. She was there for me every step of the way. I love my house so much so thank you Mary for selling me my amazing new home! The Mygleeson app is really easy to use and Richard and Ian have helped me with any issues i have found (which havent been many!). They are both also really friendly and easy to talk to which has really made the home buying process much nicer!
Thank you for your review LauraMary will be over the moon to read what a lasting impression she has left on you. Hearing how much you love your new home is a real thrill for us, and we are super proud of our site team Richard and Ian for continuing to look after you post completion.Thank you so much for sharing such lovely words - it really does mean a lot to us.Kind RegardsGleeson Homes
5/5
TrustpilotVery happy with my first home
Buying my Gleeson home (my first house!) in December 2023 was very easy. Alex Fraser at Petersmiths Park was so helpful and friendly, she was super excited for me and very responsive to all of my questions. Two months in and I love my new home and am very happy here. There have been a few snags, not all of which are sorted yet, but Rod, the site manager has been very helpful (and has tried to work around my schedule) and I have no doubt everything will get sorted! I heard a lot of bad things about buying a new home, but, so far, my experience has been positive! Thanks
Thank you for your review MaryWe are delighted to hear that you are settling into your new home so well. We are also please to hear how well Alex looked after you during your purchase journey, and how well Rod our site manager is attending to your needs now that you are settling in fully.We will be sure to pass this feedback onto both, as they will be delighted to read your kind works.Kind RegardsGleeson Homes
5/5
TrustpilotFantastic and friendly
I had a fantastic, no issues experience with Gleeson (and continue to do so!) From start to finish, I have been treated with so much care, any slight issues I have raised (though these have been very minimal) have been dealt with straight away and I’m really happy with the quality of my finished home. Mary George was absolutely superb. She gave so much advice, was in touch when she needed to be and ensured that my process moving into my new home went without fault. I have been extremely impressed with Mary and all people at Gleeson. Thank you for making the start of my new chapter the best it possibly can be, Bonnie
Thank you for your review BonnieWe are delighted to hear that all aspects of your Gleeson journey have been so positive, and that we have contributed to the best start in the new chapter of your life.We will be sure to share your feedback with Mary who will be thrilled!Kind RegardsGleeson Homes
5/5
TrustpilotGreat experience as a first time buyer!
I purchased a Gleeson home within the Moorside Place development, in Carlisle, back in November 2023. I'm delighted to say that my journey with Gleeson has been a pleasant one. The sales process was amazing. The Sales Exec, Melanie, was an absolute pleasure to work with - from the initial visit to the sales office back in the Summer of 2023, right through to final handover of the house in November, Melanie was exceptionally helpful, friendly, and informative at every stage; with great and regular communication with me throughout. Overall, I believe she took what could've been a rather daunting time for me as a first-time buyer, and turned it into a much easier, transparent, and pleasant experience. Thank you.In terms of the aftercare support, both Melanie and the site's Construction Managers were highly receptive and cooperative with me when I requested for an independent snagging survey to be carried out on the house prior to handover. Although this was at their discretion, they agreed to my request which was very much appreciated - this is the sign of a housing developer who is confident in their workmanship and isn't afraid to be transparent with their customers, so thank you. This approach ensured that 95% of snags were identified and successfully addressed pre-handover (which, for the record, were largely just decorative touch-up snags - nothing major was identified, which is again a sign of good workmanship) - a good outcome for all parties. Since handover almost 3-months ago, I have had minimal issues and can happily say I'm settled into my new home.
Thank you for your review CallumIts great to see that both our site and sales team have fully delivered on what we would expect them to do for all our customers. We pride ourselves on supporting and guiding our first time buyers throughout what you rightly recognise as a potentially daunting process, so as you can imagine we are delighted that this was the case for you.It is also pleasing to hear how your snagging has been handled, and we are happy to hear that you are settling ito your new home so well.Thank you again for this comprehensive review - it is very much appreciatedKind RegardsGleeson Homes
5/5
TrustpilotExcellent experience as a first time buyer
My experience as a first-time buyer went so smoothly, thanks to Kath Morris at the Lune Park Wigan project. From the time I reserved my plot, I was given enough information and guidance. Followed by weekly updates about the building progress which gave me peace of mind. Kath and Helen were kind enough to answer any questions and worries I had. They also granted my wish to have first Christmas in my new home. And I am thankful to everyone who worked tirelessly for that to come true. A huge thank you to Gleeson for building affordable homes. I haven't had any major issues yet and I am grateful for that.
Thank you for your review GraciousIt is lovely to read the positive comments regarding the service provided by Kath & Helen on our Lune Park development.We were pleased to be able to move you into your new home ready for Christmas, and we wish you many more happy Christmas' in the future in your Gleeson home.Kind RegardsGleeson Homes
5/5
TrustpilotThe Rowans - Workington
We have reserved a house through Gleesons on their Rowans estate in Workington and the whole experience we have had has been nothing but positive. The houses themselves are great quality and are very reasonably priced for good quality newbuilds!Jodie Hewitson is the sales rep on the estate and she has been extremely helpful the whole way. She has been great to deal with and keeps in touch on a regular basis with updates on the property and anything we might need to know about the estate or anything that needed relayed to solicitors and mortgage advisors. We are hopefully looking at exchanging contracts in the next few months and can't wait to move in to our new home.
Thank you for your review RachelIts fantastic to read how highly you rate the service provided by our Sales Executive Jodie at The Rowans.Please do not hesitate to contact Jodie, no matter what the issue or question, and she will be sure to help. We are sure there are exciting times ahead for you, and we look forward to you taking posession of your new Gleeson home!Kind RegardsGleeson Homes
5/5
Trustpilot5* experience!!!
From start to finish we had a great experience with Gleeson. We had a lovely sales lady called Sandy, who told us all about the development, helped us pick our extra choices and guided us through the process. When we had our New home Demo we had Josh and Sarah who were also excellent and looked after us. We had 3 or 4 "defects" when completing and they were only paint snags as the plot had been stood for a while. There were no major issues at all, and once we reported these on mygleeson app they were sorted really promptly. We enjoyed our Gleeson Home that much I recommended my sister purchase one which she did :)
Thank you for your review DanielleIt is great for us to read about such a positive experience, backed up by the fact your were so pleased you recommended your sister purchase a Gleeson home too!We appreciate you taking the time to review us, and for recommending us also.Kind RegardsGleeson Homes
5/5
TrustpilotBuying Our First Home!
Me and my partner had an appointment to view one of the Ennis builds last Friday with Julie at the Saltom Bay Heights development as First Time Buyers and at this point I can’t fault the experience from start to finish. Julie has been more than helpful. Quick responses to any queries we have and accommodating to last minute decisions. We haven’t felt pressured at all during the process to purchase any extras and the whole experience has been joyful. We eagerly await our keys!
Thank you for your review PennyIts wonderful to hear how Julie has looked after you so far in your new home purchase at our fantastic Saltom Bay Heights development.We cant wait to get you those keys and see you settle into your new home....exciting times ahead for sure!Kind RegardsGleeson Homes
5/5
TrustpilotPositive experience
My experience with Gleeson at the Meadowcroft development Winterton has been a positive one.From Jill in Sales through to site manager Chris and Scott and Jordan in customer services..all are very helpful and attentative and most importantly "get the job done".I am very pleased with my purchase..I was advised more than once to log any defects on the "My Gleeson" app,which I did and it works ! the 2 minor issues were dealt with swiftly and efficiently,it really gives you confidence in Gleeson.You are not "forgotten" after moving in..I was contacted more than once weeks after to see if there were any issues.Love the layout,positioning and generous sized garden of my new home.The choice of carpets and tiling were to my liking too.Special thanks to Jill in Sales,very amenable,nothing too much trouble.
Thank your for your review Mr ThompsonIt is lovely to read such a comprehensively positive review about your Gleeson experience, covering both your purchase experience, and the support our site team have provided post completion.Thank you for taking the time to share this feedback, it is greatly appreciated.Kind RegardsGleeson Homes
5/5
TrustpilotThe Green - Home purchased 2023
I purchased a Gleeson homes last year on the green estate and can say that I would recommend Gleeson to anyone looking to buy a new build property. Mary in the sales office was brilliant communicating with me throughout the process and updating me on any changes or requests. Finding my property to purchasing took around 5 months and the only delay in the process was the solicitors part that was outside of Gleeson's control. The build quality in my view is great, I haven't had any issues or needed to request any repairs or improvements. Ian and his team on-site are great, approachable and considerate to people occupying the houses when it still is in parts a building site as they continue to build.
Thank you for your review PaulIt's great to read how smooth your end to end journey has been with Gleeson during the purchase of your new home, and how that support has continued beyond completion.We will be sure to share your feedback with the whole team at The Green, who will be delighted to receive these positive words!Kind RegardsGleeson Homes
5/5
TrustpilotSmooth Reservation Process
So far, the buying process has been very smooth and informative. Tina has been tremendous; she’s been patient and proactive in resolving any queries we have had. The customer care we have received has made this an easy process and given us confidence in what we are buying. Double check what upgrades are required for items you might assume are 'standard'. Other than that the other options are reasonably costed, and make Gleeson a very good start for First Time Buyers.I look forward to completing the process and moving in!I can't speak for aftercare yet, as I have not moved in, but I will update this space accordingly.
Thank you for your review AidenWe are please to hear how smooth your reservation has progressed so far, and that you have acknowledged how reasonably priced the options and extras that we offer are.It is important to us that we look after, guide and asvise our first time buyers every step of the way on what can initially seem like a daunting journey. We like to show that it doesnt have to be this way!Thank you also for your kind words regarding the service that Tina has provided, we will be sure to pass this on to her.Kind RegardsGleeson Homes
5/5
TrustpilotGreat open day.
We attended the open day on Saturday 27th January at Firbeck Fields and later visited the new homes developments at Rhodes Point and Vickers Grange.We spoke to Shelly at Rhodes point who was really helpful and gave us lots of useful information and it was Karen Woolley at the other two sites, she was brilliant and very helpful spending lots of time going through the different properties and showing us around the show homes, she answered all our questions and provided us with the necessary literature.Overall excellent.Ruth & Steve King
Thank you for your reviewIt is fantastic to read how our sales executives have looked after you so far at the open day at our Firbeck Fields, and our Rhodes Point and Vickers Grange developments.It seems like you have all the information that you need at this point, but should you need anything further please do not hesitate to reach out to the team who will be delighted to see you, and to continue supporting you in any way possible.Kind RegardsGleeson Homes
5/5
TrustpilotDeborah at the Monarch Green site has…
Deborah at the Monarch Green site has been amazing! We’re unfortunately not buying a house on her site but, there is a completed version of the house style we want at Monarch.Deborah has been full of knowledge and so happy to help. I’ve spoken with her a few times now and she’s facilitated visits to the completed house on two occasions so we could look around to make sure it was right for us. This is what sold the house to us and made us want to reserve this style in the first place. Thank you Deborah!
Thank you for your reviewWe are pleased to hear how well Deborah looked after you on your visit to our Monarch Green.We will be sure to feed back your kind words, as they are always much appreciated.Kind RegardsGleeson Homes
5/5
TrustpilotFrom the very beginning the Sales team…
From the very beginning the Sales team and the Site manager and his staff at Petersmiths Park, New Ollerton, have been excellent and friendly off course. Communication has been good giving me updates on my first home getting built. The Nags that got picked up pre-completion date, got sorted within couple of weeks since i moved in just before Christmas. While living here as well i have find couple of issues with house, reported it and getting sorted out now. Which is good thank you
Thank you for your review AlexIts great to hear that you are settling in to your new home, and the team have been responsive to the minor snagging items you have had.We will ensure that this experience continues, and you get all the support you need as you settle into your new home long termKind RegardsGleeson Homes
5/5
TrustpilotNew beginning
My journey to find my home began in 2022 when I came across Gleesons newbuilds at Blidworth near Mansfield.After meeting Mary at the showhome office i decided to look around the Tyrone house which I fell in love with straight away.The layout and design the spacious kitchen to entertain family and friends was perfect for me so with the help of the Gleesons team especially Mary,I decided to buy my home which I moved into in 2023 I haven't had any problems and the house is built to a high standard .The whole team work very hard to build homes for people to make memories for the future and I would definitely recommend Gleesons homes to anyone .
Thank you for your review Mrs SimkinWe are delighted to read how happy you are in your new home, and especially pleased to read how you love the design and quality, as well as the service that our Sales Executive Mary has provided.We wish you many continued happy years in your new Gleeson Home!Kind RegardsGleesson Homes
5/5
TrustpilotOur experience so far with Gleeson Homes
Me and my partner are currently in the process of getting our first home. Gleeson Homes are amazing! Especially Jon at Squirrel Fold who has gone above and beyond for us! Jon managed to push for our plot to be released as an early bird option and he has taken his time to explain absolutely everything about our plot and what is included in our new home. We look forward to our journey with Gleeson Homes and cannot wait to see our new home being built and completed.
Thank you for your review IsabellaWe are delighted to hear how well Jon is looking after you, and we cant wait for you to progress in your purchase journey with Gleeson.Any questions, please just reach out to Jon who will be happy to assist you at any point.Kind RegardsGleeson Homes
5/5
TrustpilotGood company
We have had a quite a few issues since we moved in July 2022 at plot 56. Our cooker hood wasn't working properly. Eventually, we had to get someone not from Gleesons to fix it and straighten it out, because the customer care team were ignoring us. Also, we had issues with our front door, where we still had a gap underneath. Now, fair enough, Gleesons sorted that out. We are still having issues with sorting our timers for our central heating, but gleesons care team still haven't sent someone round to sort it.In all fairness, they are only getting 5 stars, is because of the sales team. There has been one lovely lady who has done so much for is and that is Deborah who works on the sales side. She has been so helpful and wonderful from the beginning
Thank you for your review Sarah.We appreciate your kind words regarding Deborah, but obviously we are concerned about the issue you are having with your central heating.We have checked on our My Gleeson portal, and we don't seem to have a record of this issue being raised? To that end we have instructed our Customer Care team to make contact with you so that we can look to get this sorted for you.Kind RegardsGleeson Homes
5/5
TrustpilotJackie over at Acklam Gardens was so…
Jackie over at Acklam Gardens was so friendly. She put me at ease straight away, she was approachable and knowledgable, offering advice without being pushy. I felt like I was on this exciting journey with Jackie guiding me through the experience. She made me feel like I was more than just a potential customer. I felt like I was a valued friend.Thank you Jackie!! You are a credit to Gleeson @ Acklam Gardens
Thank you for your review JessicaWe are delighted to read how happy you are with the service provided by Jackie at our Acklam Gardens development.We really appreciate you taking the time to feed back to us, and will be sure to pass on your kind words to JackieKind RegardsGleeson Homes
5/5
TrustpilotSeamless Journey to owning our home (Dane Park)
Getting a mortgage offer within a week doesn’t sound realistic but with the help of God and Leanne, this was made possible. Leanne made me realize that business is not all about making profits but rather customer satisfaction. She kept on following up till we moved in and ensured we had our Christmas celebration in our new home. We got the perfect home for, thanks to Leanne. She was very pro active, attentive and prioritized our maximum satisfaction by offering us choices
Thank you for your reviewIt's great to hear that Leanne was able to pull out all the stops and help ensure that you were in your new home ready for your first Christmas as a Gleeson homeowner!We pride ourselves on putting our customers first, and its lovely to hear that this is how you felt during your purchase journey.We wish you many happy years in your new Gleeson home.Kind RegardsGleeson Homes
5/5
TrustpilotShelly and Sue- Rhodes Point
Shelly and Sue were amazing at Rhodes Point in Worksop.We originally rang to see if we could have a look round one of the houses we’re interested in and came out with so much information!Shelly was knowledgeable and gave us all the information we needed to make our decision. We are so grateful for both ladies at this development. We felt welcomed and valued when entering the office.Sue showed us a house and showed us all the features- a true professional.Thank you both so much for your help. We look forward to starting our Gleeson journey!!Laura & Corey
Thank you both your review Laura and CoreyIt is really great to hear how well Shelly and Sue looked after you when you visited our Rhodes Point development.We also cant wait for your to start your Gleeson journey with us, and the team at Rhodes Point will be looking forward to working with you more in the near future!Kind RegardsGleeson Homes
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