Trusted Agent profile · Chester
★★★★★
7 reviews across 2 platforms
Watergate House, 85 Watergate Street, Chester, CH1 2LF
Distinctive Living's office in Chester, at Watergate House, is rated 3.9 out of 5 across 7 reviews on two platforms, including 2 Google reviews rated 5.0.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
GoogleDaniel and his team were amazing when selling our house in Great Boughton. They were efficient and friendly and nothing was too much trouble but highly recommend them.
Thanks so much for the kind words. Really appreciate them. Best wishes Daniel Lee - Managing Director.
5/5
FacebookAbsolutely brilliant from start to finish. They sold our house in under a week. The whole team couldn’t do enough for us but special thanks to Dan and Fran, they truly went above and beyond to keep us constantly updated, ensuring every part of the sale went smoothly.
Thanks so much for the nice comments. We hope you had a great Christmas in your new home. Best wishes. 😀
5/5
GoogleGreat service from Distinctive Living. Can’t recommend Dan, Chris, Hannah and the rest of the team enough!
Thanks so much for the nice comments. Good luck with the move this week. Best wishes Daniel Lee - Managing Director.
1/5
FacebookHad an absolutely shocking experience with DB. Communication was awful. I’d have to constantly chase requests and information. I requested they do the viewings on my house and they ended up doing none. I requested a reduction in fees due to all the problems and got told no. I was told ‘notes say you’ll do viewings’ and when I responded to say the notes were wrong and to reconsider the reduction, I never even got a response. And this was from owner of company. And to top it all off, when the sale was finally complete I get a call saying the key doesn’t work, only to find out they’ve given the purchaser the wrong key, which just goes to show the notes on the file were wrong and they easily mix things up. Would never use them again.
Hi Ian. Thanks for taking the time to leave us a review & I’m genuinely so sorry that you felt this way. As a small local business we do our absolute best to deliver an outstanding service. I know the sales process did take a lot longer for you but this was because the property you were buying took so long to find a property, once they did they then had to wait for those sellers to find somewhere & then they pulled out of the sale. As this wasn’t one of our properties we did try our hardest to help but we were relying on the other agents in the chain for their assistance too. Sadly, this was totally out of our control. Our operations Manager did regularly update you & even replied to emails and kept you updated on her days off & out of normal hours. Sadly with regards to the selling fee you already had our absolute minimum fee that we offer & ultimately we did find you a buyer & although taking its time (because of the above chain) we did get the property completed. With regards to the feedback on viewings, you had 1 viewing which led to a sale. Unfortunately we were fully booked on the day the buyer wanted the viewing we did offer alternative days but you did agree to conducting the viewing. All those months ago we were encouraging clients if they lived at a property to conduct their own viewings to minimise the amount of people entering homes. Because we sold the property so fast we never used your house key & there was some confusion over the key on our part, I admit & I’m sorry for that. My colleague Chris on his day off drove the key immediately to your buyers house & handed him wine & beers (off his own back) as an apology. The key totally was an error on our behalf and I do appreciate things have not gone as smooth as we’d have liked for you but largely due to the lengthy timescales regarding your onward purchases chain. If you’d like to call me to discuss further then please do anytime. 01244 563 155. Thanks again. Daniel Lee Managing Director.
1/5
FacebookAbsolutely shocking experience. Communication was terrible, made us do the viewings when they agreed to do them then lied about it. Did not update us about our onward sale despite it being with them also. Now they’ve lost the key for our poor purchasers 🙄
Hi Sarah. Thanks for leaving this review. I have replied to your partners review just below. Best wishes Daniel Lee. Managing Director
5/5
FacebookExcellent service from start to finish, also great work by Sally and Ruth, highly recommend .
Hi Paul, thank you so much for taking the time to leave us a review. If you get a spare 5 mins, if you wouldn’t mind leaving us a Google review (just type Douglas Butler in to Google & it should let you add one there) it would be so appreciated! Hope your all settled in your new home & thank you for your business. Best wishes Team Douglas Butler
5/5
FacebookAmazing moving house was so easy professional highly recommended total stress free move 5 🌟
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Distinctive Living's Chester office has 7 reviews across two platforms: 2 on Google, 5 on Facebook.
Distinctive Living Chester is rated 3.9 out of 5 across all 7 reviews, and 5.0 out of 5 on Google from 2 reviews.
Distinctive Living Chester, Watergate House, 85 Watergate Street, Chester, CH1 2LF.
