Trusted Agent profile · Chester-le-Street
★★★★★
2,212 reviews across 2 platforms
Bridge End Chambers, Chester Le Street, DH3 3QY, Chester-le-Street, DH3 3QY
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Chester-le-Street, at Bridge End Chambers, is rated 3.8 out of 5 across 2,212 reviews on two platforms, including 247 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Reeds Rains Chester le Street hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester-le-Street.
Every review we hold for the Chester-le-Street office, from every platform, shown as written. First names only.
5/5
GoogleJanet was lovely and managed to get things sorted in a timely manner, Brilliant service!
Thank you for your feedback Matthew, it's greatly appreciated! We wish you all the best in your new home 🏡 Best wishes Janet & the CLS team
5/5
GoogleExcellent communication between the staff and myself when looking for a rental property in the area. The staff went above and beyond to ensure my move to the area ran smoothly & a few issues were resolved very quickly. Thank you again.
Thank you for your review Lynn, it’s great to hear! Best wishes from the Chester le street team
1/5
TrustpilotDeposit not returned
Moved out of a property over 2 weeks ago, no deposit returned even though full return was authorised by the landlord. No communication from the office, no one replies to emails honestly shocking from all departments. We have even been chased for rent that is not due. Our deposit seems to have disappeared into thin air and no one will get in contact with us from Reeds Rains Didsbury, we are horrified at the whole process with them. We received an email to say our deposit was no longer being protected over a week ago, but it has not been returned to us since it was sent, so where is it? DO NOT USE THIS LETTING AGENTS
5/5
TrustpilotHonest, reliable and willing to go the extra mile
The team at reeds rain Rhyl were honest and upfront from the outset, always friendly and approachable. Tom and Leah were always on hand to answer our questions and they were always willing to go the extra mile to help. They made the process of buying a house in a completely new area much easier, which is far more than I can say for our own, over priced solicitors! Well done Reeds Rains Rhyl!
1/5
TrustpilotLeft in the dark by Nicola Baines.
I know all estate agents are rubbish but appalling performance from Reeds Rains.We put an offer in on our first home in April, after getting accepted less than a day late we were over the moon.We were put in touch with a lady called Nicola Baines. She was handling the sale and at first she seemed to be on the ball and quick to help. So we thought...Now the issues we had were endless. The sale took 8 months to complete and was a roller coaster of emotions along the way.With my partner heavily pregnant and us itching to get moved in. I found myself doing all the chasing for updates and getting non to little response from Nicola. The issue at hand was the vendor of our first home was struggling to receive paperwork from her solicitors regarding searches.We were asking Nicola to chase up the solicitors to make the sale move. This went on for months. Enquiry after enquiry and little to no interest from Nicola.Eventually around June time I kept trying to contact Nicola and was getting no response. Completely ignored. As I was already doing the estate agents job for them chasing up and sending information off I completely forgot about Nicola.With my partner then giving birth in August we found ourselves living out of a small bedroom in a 2 bed end terraced with a new born baby and my partners Mother, step father and sister. 6 people in a 2 bed house.I was getting very angry and tired of the let down after letdown of this sale and the estate agents not even interested in it going through. After contemplating pulling out I decided to email the Director of Reeds Rains and copy Nicola in explaining my frustration and disgust from such an appealing company...I was then in receipt of a missed phone call. When I rang back it was a lady from Reeds Rains apologising on behalf of Reeds'.Then she proceeded to inform me that Nicola had gone on sick then left the company. Abandoning all sales leaving one member of staff to pick all the properties up and work them one by one. Angela (lady who took over) i completely sympathise with and she did her best to get the sale over the line.The reason for my disgust is the fact that it went 2 months without an agent and Reeds' couldn't even be bothered to let me know she had dropped us and left.I appreciate that the sales were being directed to another member of staff but we should have been at least briefly informed that this was happening...I was absolutely disgusted. I was also told that this behaviour is not new from Nicola and she wasn't that great of an agent.The question i still have in my head despite being in the house 4 months and settled happily is why did all this take 2 months to be informed of. I had to chase for updates myself. If I didn't then how much longer would we have been in the dark. 3 maybe 4 months? I'm confident Reeds' would have been more than happy to keep us at the back of the queue.Absolutely abysmal operations from Reeds Rains. Poor management and terrible staff.I sincerely hope than Nicola Baines new employer is aware of how she treat us and I hope this leaves a mark on her career. As a manager myself why wasn't Reeds supporting her or looking into her lack of work as a staff member.She is supposedly living on the same estate as us as she told us at the start. I'd love to ask in person why she left us in the dark. Absolutely disgraceful behaviour and despite the issue being resolved. Its the fact that they left the buyer to do all the work. Causing peak stress during an already stressful time.Ironically we had to pay up front £100 for a credit check on ourselves before the property even got took off the market.I'd like the £100 back personally and suggest next time Reeds you should check your staff's work ethics before checking the buyers credit score. Which has nothing to do with the estate agent anyway. This should be handled by the solicitor.AVOID AVOID AVOID.
Dear customerFirstly, I would like to apologise for the way you feel you have been dealt with, unfortunately the colleague in question left the company 4 months ago and we can’t address this with Nicola. This being said I would be more than happy to discuss this further with you, as this is not a reflection of Reeds Rains Rotherham now.In respect to the £96.00 payment, you made while purchasing the property, this was not to check your financial position but in fact our company policy for compliance and Identity checks which is a non-refundable process.If you would like to contact me on the above please don’t hesitate to do so on 01709 363152.Regards,Reeds Rains
1/5
TrustpilotSellers Beware !!!
Sellers Beware !!!I instructed Reeds Rains Northwich, Cheshire branch to sell my property. After nearly 10 weeks of no interest whatsoever, the seller suggested I sell my property to “his mate”. A so called property developer who wanted to buy the property but did not have the money to do so! The so called property developer uses a delayed completion scheme over three years, following which you would receive the money for the house, all the while the seller is liable for damages/repairs etc. This process is regulated by the FCA as you would expect and shock horror the so called property investors are not FCA regulated and have a property portfolio of 2x vans! At no point did I tell the agent I wanted to rent the property out! I, of course escalated my complaint via their complaints process which was a waste of internet and email storage. Speaking to the manager was an awful experience! PS, the photographs taken of the property for the sale were terrible! Don’t worry about a response Reeds Rains, more gaslighting has no effect on me.
Hi Anthony,We are sorry to see the low star review and your comments, we would like to investigate this further for you and address these issues.Could you please reach out to us directly by phone 01606 41315 or email at northwich@reedsrains.co.ukWe’d like to understand your concerns better and work towards a resolution.Regards,Reeds Rains
5/5
GoogleJanet was great from start to finish. Very helpful and understanding over the phone and nothing was too much trouble. Thank you!
Hi Connor Thanks so much for the great review. Wishing you all the best for the future Janet Nicole and Aimee
5/5
TrustpilotResponded quickly to request for…
Responded quickly to request for information on property and good communication during placing offer.
We're so glad we could provide quick responses and clear communication throughout your offer process. Thank you for sharing your positive experience! Regards, Reeds Rains
5/5
TrustpilotGreat customer service
Great customer service , great staff, pleasure to do business with , highly recommend.
We are so happy to hear you had such a positive experience with our customer service and staff. We truly appreciate your kind words and recommendation! Regards, Reeds Rains
1/5
TrustpilotWorst agency I have come across
I've rented with some bad agencies in the past, but these guys are on another level. Several cases of mistaken identity - had repair jobs turn up at my door stating my name and house number when I hadn't called anyone.Communicated with us over a move date and then a week before tried to claim we hadn't given notice. Nearly last two months rent as a result, which we had to fight for.On moving out they picked on every spec of dust and blamed us for damages that were already there. They lost email communications from us, which led to issues on the moving out period as above.They promised to fix spelling errors in our names on contract, but then refused and stated it's because our official documentation arriving in the country was wrong - still can't believe that one.All in all a terrible experience... Avoid!
Hi Ken,Sorry to read your review - we would like to investigate this further for you. You will receive a request for more information via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotFrom the word go
From the word go, they were very friendly and professional. And gave a sense of knowledge in the hopeful sale of my property, which only took several weeks and was over the asking price. Wouldn't recommend anyone else!
5/5
Trustpilot4 Willow Grove
We had an outstanding experience with Reed Rains. From our initial consultation, Simon took the time to understand our needs and priorities, making us feel heard and valued. The flow of information was exceptional; we received prompt emails, helpful phone calls, and the online portal provided up-to-date information on viewings and offers. We especially appreciated the regular updates and feedback after each viewing. Kurtis's expert negotiation skills and market knowledge resulted in us achieving our asking price, exceeding our expectations. He is an absolute delight to deal with and a credit to your company, professional, courteous, and friendly throughout the entire process.
We are thrilled to hear about your positive experience with our team. It's wonderful to know that Simon and Kurtis were able to provide you with the exceptional service you deserve. We are proud to have such talented individuals representing our company. Thank you for sharing your feedback; it motivates us to continue providing the highest level of service to all our clients.
5/5
GoogleReeds rains chester-le-street helped me get my house sold after i hit a few set backs great service highly recommended
Thank you for taking the time to leave a review Derek, we're delighted we were able to sell your property. best wishes Nicole, Janet & AImee
5/5
TrustpilotVery responsive
Very responsive, clear and well organised appointments for viewings.
We're truly happy to hear that our viewing appointments were clear, well-organized, and responsive to your needs. We appreciate your positive feedback. Regards, Reeds Rains
5/5
TrustpilotThank you all for all your hard work…
Thank you all for all your hard work you are an amazing team
We are so happy to hear such kind words about our team's hard work. Thank you for your wonderful feedback! Regards, Reeds Rains
5/5
GoogleWe’ve had such an amazing experience with Reeds. Janet has been a massive help for us chasing the process and helping us understand what was needed from us. I couldn’t fault her effort at all and she is a massive asset to the business! Super friendly and welcoming, from the start she made us feel like we’ve known her for many years, and that’s what anyone could ask for during the process of buying a house! Thank you for all the assistance!
Hi Amy. Thank you so much for your 5* review and lovely words. It has been an absolute pleasure helping you secure your lovely home, Clients like yourselves make the job pretty perfect. We hope you are both very happy and wish you all the best for the future.
5/5
TrustpilotFantastic communication
Excellent from start to finish and great to work with.
We're so glad to hear you had such a positive experience working with us from beginning to end. Thank you for your wonderful feedback! Regards, Reeds Rains
5/5
TrustpilotMy property at Leyland is being managed…
My property at Leyland is being managed by Reeds rains, Chorley branch. Being a new landlord and also converting my property into an HMO has been extremely stressful. But thanks to all the staff at the Chorley branch for helping me out with every step; particularly the Lettings manager Nick Reid. He has so much confidence in his voice that it was very reassuring when I spoke to him; thereby making the whole process less stressful for me. Even after being transferred to another branch he continued to look after my property until it was all ready to be let out.I cannot thank you enough and I will highly recommend Reeds Reins. Fantastic staff!!
Hello - Thank you so much for taking the time to write a positive review, we're always happy to hear our team in our Chorley branch is providing a great property management service. We will be sure to pass on the good words!Many thanks,Reeds Rains
5/5
TrustpilotReeds Rains Woodseats - Angela is a star!
Just bought our first home where Reeds Rains were the agents. We had quite tricky sellers and the whole process ended up taking far longer than it should have, but Angela was an absolute superhero in pushing things forward for us, chasing the sellers and both sets of solicitors to keep the pressure on for us. Considering we were paying her a penny as she was working for the seller not us, she really went above and beyond to sort out our issues without ever making us feel like a burden.We'll definitely be asking for Angela when we come to sell our house in the future!
Hello Rosie - Thank you so much for taking the time to write a great review, we're so glad Angela and our Woodseats branch provided you with a great service, we'll be sure to pass on the good words. We look forward to hearing from you in the future!Many thanks,Reeds Rains
5/5
TrustpilotThanks for excellent service and…
Thanks for excellent service and support that i have received though out the process of buying the property that i really like. Thanks for professionalism and making this experience nice and smooth.The whole team were very friendly approachable easy to talk to and helpful.Special thanks to Gemma, Bin and Daniel you guys are amazing. You made my experience of buying the property easy nice and smooth. Your work is Really appreciated by me and my family. Thank you once again.Regards K.D.Tamin
Hi Khaga - Thank you for taking the time to write such a positive review, we will be sure to pass on your kind words to the team.Many thanks,Reeds Rains
1/5
TrustpilotDO NOT RENT FROM THIS COMPANY!
DO NOT RENT FROM THIS COMPANY! I am a teacher and work full time and am a professional person in every aspect. I rented a property and when I moved in it was filthy and I discovered fleas in the carpets as the previous tenants had kept cats against the rules of their tenancy agreement. The inventory they gave said the property was in "good, clean condition" throughout. It was disgusting. I contested this straight away. Nobody ever got back to me to address these issues or offer support. I have now been given an inventory upon moving out which shows the damages and obviously says I have caused them. Whilst I was living there their contractor came out to collect a quote for new carpets which had been damaged by the cats and to keep that money from the previous tenants' deposit. There is some kind of scam going on because they provide you with a copy of the inventory which says it is in great condition but are obviously taking money from people's deposits each time. I think they hope most people will give up pursuing them for money in the end if they make it difficult but I intend to go all the way to the property ombudsman and take legal action if I need to. I have sent photos taken the day I moved in, all emails sent and received to local branch for investigation. They were sent tracked and tracking shows they were received two weeks ago but I have yet to hear a thing. Meanwhile my deposit gathers interest in their account whilst they recieve rent from a new tenant. Thoroughly corrupt. Pontefract branch.
HI Miranda, sorry to hear this. Could you let me know which branch you were dealing with so i can look into this further. Kind regards Emma
1/5
TrustpilotDiscrimination
After seeking advise from CAB I’m completely and utterly appalled I have been discriminated against due to being on Maternity. Been made feel terrible because of my personal circumstances. I’m absolutely furious and upset to say the least. I have had to move due to Marriage Breakdown. And move in with my parents with my young baby.I was offered a house providing my mum made the payments. - can I not be trusted? The rent was then put up from £525 to £540! So basically I’m being held to ransom! The reason I need to move so quickly is because my Dad has Cancer and is being treated with TB, as a result my 3months old baby is not vaccinated.Sorry..... I’m not that desperate. The house wasn’t even decorated to a high standard. Still required a lot of work in the garden/painting.It’s not the only estate agents that have made me feel like this, it is a disgrace how you are treated because you have to claim benefits until I go back to work.Everyone is tarred with the same brush! People who has abused the system have ruined it for people like me! Just need abit of help so I support my daughter and I. I wouldn’t mind but I could provide a guarantor and three months rent upfront. On a positive note, Janet (who works at the Pemberton Branch) is so nice! She went above and beyond for me. Just a pity her colleagues aren’t the same!
We are sorry to receive your feedback and would like to reiterate that we do not discriminate against tenants in receipt of benefits and that many of our properties are available to tenants who may be in receipt of housing benefit; whether a guarantor will be required will, however, depend on the financial circumstances of the tenant as a whole. At the time of your viewing, as you mention, the property was in need of further work and had not yet been valued for rental purposes nor was it available to rent. The rent quoted to you by the landlord was based on an estimate and on the condition of the property at that time. Following substantial improvements to the property since your viewing, and a formal valuation of it, it was placed on the market yesterday at a rental price of £545 pcm ; reflecting the rents charged for similar properties in the area. If you remain interested in the property we suggest that you contact your local team again who will be more than happy to support you in your application or in finding an alternative property for you.
5/5
TrustpilotKeep up the good work
They know their job and are reasonably priced
We're happy to hear that our team's expertise and pricing met your expectations. We appreciate your kind words. Regards, Reeds Rains
1/5
TrustpilotIf you are heartless and want your ex…
If you are heartless and want your ex out of a house SHE has paid for as SHE was the only one working and dont care if she becomes homeless these are the heartless people to use .not only will the sell the house from underneath her but also make her HOMELESS then when it does sell they will harass and harass her even though she has a month to leave they will make sure you are so uncomfortable in a house you have lived in for 25 years they dont care if you are on the strèets belongs they get their ££££and the staff are just as heartless
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Tell us what you need and we'll put you in touch. Reeds Rains Chester le Street hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester-le-Street.
