Trusted Agent profile · Chester-le-Street
★★★★★
2,215 reviews across 2 platforms
Bridge End Chambers, Chester Le Street, DH3 3QY, Chester-le-Street, DH3 3QY
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Reeds Rains's office in Chester-le-Street, at Bridge End Chambers, is rated 3.8 out of 5 across 2,215 reviews on two platforms, including 247 Google reviews rated 4.8.
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Every review we hold for the Chester-le-Street office, from every platform, shown as written. First names only.
5/5
TrustpilotWe have been a rough drive since the…
We have been a rough drive since the mini budget and winter time. And sold for a right price as things get better and everywhere is blooming and beautiful in Spring time to know the value of what buyer looks for. And most of Reeds and Rains nearby are also sold. Thank you for the RR team.
1/5
TrustpilotReeds rains rhyl kinmel bay…
Reeds rains have been selling my partener house right from start something wasnt right the house been sold 3months ago when questioning them they blame the solicitors still no money
Hi Paula, sorry to read your review. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
5/5
TrustpilotJenny and Tom at Reeds Rains Reddish…Top Notch
We have just recently sold our house with reeds rains and couldn’t recommend them higher! The sale itself was not straight forward due to delays from other members of the chain but we were skilfully and empathetically guided through it all the way by Jenny and Tom in the Reddish branch. They both have a real passion for their job and we would definitely use them again. Thank you!
1/5
TrustpilotNOT GOOD AT ALL
I put the sale of my holiday home with Reeds Rains thinking that I would get a good deal from a large company...WRONG !!Being a holiday home I am obviously not 'in residence' every day so I put trust in my agent only to find that It took almost 3 months for them to erect a 'for sale' board!...communication was almost non existent with me having to phone up for feedback on the 2 viewing they managed to arrange.Prior to changing agent I had 2 independent valuations both of which valued my property at £8000 more than Reeds Rains and via my new agent I have had 3 viewings in 3 weeks and a resultant offer close to my asking price.On the plus side I have to say that Reeds Rains staff are very polite.One last thing...I am now stuck with a Reeds Rains 'for sale' board as despite 2 written requests they seem most reluctant to remove it !!
1/5
TrustpilotAbsolutely awful company
Went with this company to sell my home. We went with everything that was told to us got Tennant out so home was vacant as they said this was better to sell. They came in and took awful photos of the house that did not show full potential on the website, was advised to put into an auction but also did not explain the 6000 pounds extra on top of the asking price if someone bought the house no communication, poor customer service, my home was on the market for 3 months had alot of viewings 2 offers 20 thousand pounds short of asking price and was told to accept price. The branch we were dealing with closed and we were not notified of this had to find out from another estate agent. We have since left these and went with another company home was only on the market a day and was sold for the full asking price so please tell me how can one say accept a price 20thounds pounds short of the asking price I don't understand. All I can say I would never recommend this company to anyone.
5/5
TrustpilotSo far so good
So far so good, I’m at the very early stage of purchasing my home. Jack and David in the sales team are so helpful, informed, pleasant and professional. I’m really thankful for their help at this time
5/5
GoogleI have both purchased and let properties from Reeds Rains Chester le Street and the service I have received is first class. The staff are professional, efficient and very knowledgeable. I highly recommend using this branch.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for the review Cheryl, We love working with yourself, Rob & Liam. It so nice to have long standing clients that we have a great relationship with. Best wishes, Mark, Nicole, Janet & Vicki.
1/5
TrustpilotLandlords experience: COMPLETELY AVOID! Durham branch.
This company's service is one of the worst business encounters I've had in my entire life! Our dealings with them has been an absolutely nightmare!!! You pay extortionist fees for a service that you can only be discribed as borderline fraudulent. We are seriously considering taking them to an ombudsman: the just run off with the money and leave us and the tenant in an awful situation. Never can get a straight answer, there's always 'another' colleague dealing with it, straight up deceitful service. They very rarely get back to you and if they do the information is insufficient and incomplete.We regret every doing business with this company. For your own sake just completely avoid
1/5
TrustpilotLettings from Reeds and Rains Stone branch (now closed)
Tried to give zero but sadly can't. The STONE branch which thankfully closed was utter rubbish from the manager down to the staff. No help no clue only letting statistics important. After sales utter c#*p. The property maintenance team based in Cheadle which is also shut down was a waste of space. Property management team is based in Hampshire NOW and our dealings with a young lady called GEORGINA have been great she gets the ball rolling. REEDS & RAINS took our landlord on and it was obvious that they were not briefed how to leave property for ingoing clients and you are expected to accept a ridiculous inventory report. It's been a nitemare from the start. Wether you are buying or letting I would stay well clear and save yourself a lot oh hassle and grief. THE BRANCH has shut that we registered with but no one has told us this fact brilliant SERVICE. Let's see if they M.D. can respond NOT.
1/5
TrustpilotLiars and shysters!
Liars and shysters. Wish I could give zero stars. Took weeks just to get them to photocopy ID documents. Mortgage advisor lied every step of the way, wasted six weeks of my time and falsified documents. Complaints process pathetic, didn't address any comments I'd raised but sent a 20 page document which "answered" a million questions I didn't ask?Walk down the street and pick one of the other estate agents on the same row. You can't do any worse than these incompetent morons.
1/5
TrustpilotReeds Rains Liverpool
Reeds Rains Liverpool are shocking. I engaged them on a full management basis to look after the one house that I was renting out (and which used to be our home). They are incompetent, dishonest and rude and still owe me thousands of pounds - almost a year after (on the advice of my solicitor) I sacked them. They failed to do any of the things promised in our agreement, such as carrying out condition and inventory checks twice a year. The tenant they put in place, and whom they were so in awe of (“no we can’t go in to check the property. Don’t you realise your tenant is a prominent local solicitor?” SO WHAT??) turned out to be a chain smoking conveyancing clerk with a penchant for daily takeaways (hence there being takeaway trays and cigarette stubs strewn all over my lovely suburban house and garden). The tenant brought in his slovenly mother who added to the piles of rubbish with unused prescription drugs, unwashed utensils, filthy gargantuan underclothes and of course, letters addressed to one or other of them by just about every debt collection agency in the UK. Of course RR should have discovered this - if only they had carried out those checks that I paid them to do.The contract specified that keeping the garden tidy was the tenant’s responsibility but I paid for supplementary gardening to be done to keep standards high. My lazy tenant (or perhaps his bone idle mother who should not have been there in the first place) couldn’t be bothered to open the side gate for the gardener. When I eventually gained repossession of the house my once picture perfect garden had gone. The lawn was waist high and strewn with my top notch tenant’s clothes and cigarette stubs, broken furniture and bin bags that they just couldn’t be bothered to put out for collection.I asked Reeds Rains to give my tenant notice in December 2016. I eventually got him out at the additional cost of a solicitor in June 2018. Reeds Rains told me that they had given him notice in early 2017 but seemed to have forgotten this when I called to collect my keys. In the interim I faced prosecution by the City Council and a claim for a year’s rent from the tenant because I didn’t have a Landlord Licence - despite having instructed Reeds Rains to license me and despite RR having drawn down payment for the licence from the rent (before my tenant stopped paying the rent. I am still awaiting reimbursement of the licence fee, and for unpaid rent, and the rental deposit and compensation for all the damage done to my home, and for the legal costs, skip hire costs, repairs to a broken fire, to my front door, to various fixtures and fittings.....And do you know what? More than eight months after my solicitor set out my claim to RR they have done nothing more than acknowledge it. No substantive response. Nothing. Utter utter shysters.
5/5
TrustpilotKnowledgeable Friendly Professional …
Marketing excellent,sold my property within two weeks.Kept me well informed throughout,team members very helpful and knowledgeable. I would highly recommend them to anyone.Also my son is buying a home with them all going smoothly. Fingers crossed.
1/5
TrustpilotShocking experience
Shocking experience. Enquired about a property viewing and was told I would be told I’d receive a callback when they were available. Two weeks went by so I rang back multiple times to chase matters up with no response. When I finally I got through I was again told that I would receive a callback. Another week went by only to find that the property had sold. Totally unprofessional and disorganised.
1/5
TrustpilotWASTE OF TIME AND LIARS!!!
Booked an appointment and had to wait two weeks as I needed them to visit for a valuation on a Saturday. The appointment was booked for today (Saturday 9th Feb at 12 noon). I got a call yesterday confirming the appointment, however nobody has turned up. At 12:15 we called as the agent was late (not professional), when we eventually spoke to someone we were told somebody had spoken to us to advise the appointment had been cancelled. LIARS!!!We were told reeds rains had made all their staff redundant at 5pm last night and they now only have one office in Liverpool. I feel for the people that have been made redundant, but take exception to those left lieing and not informing us.Complete joke!!! They say they take customer service seriously, if that’s them taking it seriously I dread to think of what it would be like otherwise.AVOID!!!
5/5
TrustpilotReeds Rains Leyland Office.
Asked Reeds Rains to do a rent review on a property we rent out. Kristal, the manager did a fantastic job for us, managed to get the tenants to agree to a much higher rent in line with the current market. She couldn’t have been more helpful. Kept us fully informed all of the time. Would highly recommend for selling, buying or letting a property as we have previously done all three.
5/5
TrustpilotFor the past 3 years I have rented…
For the past 3 years I have rented properties as a landlord through reeds rains (Dinnington branch). The service we receive from Liz and Maxine at the Dinnington office is second to none. I have also recently sold a property through this branch which is being dealt with by Liz and again the service has been outstanding. One of the biggest things they do so well, is communicate with you on a regular basis and keep you updated - don't underestimate how grateful people are for this! Thanks for all your continued help
1/5
TrustpilotReeds Rains Hull, unprofessional and not helpful
Reeds Rains HullTreats customers with disdain and just straight up rudeness. Unwilling to fix errors they have made, and then have a go at me on the phone for standing up to my customer rights.Was without hot water for almost three weeks in December, and there was no interest from Reeds Rains to fix it. Thanks to that boiler leak, my bedroom is now suffering from mold and it's not fit to sleep in.Thoroughly unprofessional, unpleasant and frankly embarrassing to deal with but always happy to overcharge customers with hidden costs. If I could go back in time, I would never have made any dealings with this company.
1/5
TrustpilotEmbarrassing service and so unprofessional for a company of Reed rains size!!
Had two viewings with them that I booked over a week ago, I received confirmation of the house viewings on the day as a reminder email. Turned up at both for no one to turn up, no one advised me of this, no communication whatsoever other than the reminder which was pointless. When I turned up for the second viewing the people living at the house told me it was sold a week ago!! She apologised but obviously she wasn’t to blame, absolutely shocking service and very unprofessional! Complete waste of time!!
5/5
TrustpilotThank you to all staff
All the staff at the Rotherham branch have been really friendly, helpful and professional at all times and provided helpful advice
Happy to help :)Regards,Reeds Rains
5/5
TrustpilotWonderful company for selling your…
Wonderful company for selling your house. Rachel Clark is so efficient and "on it". She did all of the chasing for me and nothing was too much trouble! Many thanks
2/5
TrustpilotNot a valued customer
Used reeds rains to rent a flat in manchester. after deciding on the flat and paying my admin fees communication was sparse. Everytime i phoned them to try and clarify issues / move in dates it felt like i had to repeat myself 2 days later. As a new renter, i never got hald the questions answered and received little to no help other than "pay this" and to just trust them. It seemed to me that unless i was paying the deposit or admin fees they didnt give a crap about anything else and would not return emails / phonecalls.
1/5
TrustpilotReeds Rains Ashton Nightmare
Reeds Rains Ashton - the most miserable Estate Agency I've ever dealt with! Thoroughly incompetent and unprofessional. They got everything wrong every time I had to deal with them. The worst was all the hidden nasty surprises in the rental agreement like a phrase giving Spark Energy the right to take over my utilities - despite the law which gives the person who pays the bills the right to choose their own utility company. Spark and Reeds Rains work together to prevent you from leaving and gouging you month on month with ludicrously high bills and refusing to release your account no matter how often you demand and threaten. Pure hell. Had to file complaints with the Energy Ombudsman. Can't tell you how many times Reeds Rains lost paperwork, gave me the wrong information, changed things without telling me. If you ever have to deal with them - KEEP EVERYTHING! In the end I'm so glad I did. My choice is never to use them again ever. No house is worth the hassle of dealing with them.
1/5
TrustpilotLandlords BEWARE OF REEDS RAINS
I had the misfortune to employ Reeds Rains to manage my rental property, They charge 10 percent!!. Well not quite, if you add on the VAT and the ridiculous cost of renewing the lease and other add ons that they deem fit it’s nearer to 15 %. As far as managing the property, all they did was to employ their own contractors for an unbelievable fee to do any simple jobs. In the end I dealt with the tenant myself and everything went well as I wasn’t ripped off by journeymen builders, I did this for four years and then decided enough was enough. I waited until the lease was up and told them I was managing it myself as they served no purpose. You would think that would be that but no, they then dig out the small print and charged ME one months rent plus VAT (which I can’t claim back ) £1080 calling it a withdrawal fee. I reluctantly paid it as I was threatened with court. Please do not have any dealings with them they are useless and dishonestOh yes while I remember it takes them 12 days to pay the rent, money which is in their account earning free cash for them. My tennant pays me instantly on the day. BEWARE OF REEDS RAINS
5/5
TrustpilotThe staff at the Bridlington branch…
The staff at the Bridlington branch were fantastic and made the whole process of buying a house and selling so easy.We were let down with the first sale of our house due to the parties involved backing out, Jemma Hawden at the branch was all over it and tried exceptionally hard to find a new buyer, which she did.We are really happy in our new home and that’s thanks to the whole team at the Bridlington branch, for having that never say never attitude..Many thanks from a very happy Tillman familyRegardsMartin
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