Reeds Rains Chester le Street reviews

★★★★★ 1/5

Trustpilot

Chaos, inexperience, under qualified

Staff do not have a clue what they are doing by the looks of it, received so many documents littered with so many errors from all kinds of departments that do not communicate with one another. They dodge questions and facts like politicians or criminals, too scared to tell the landlord when he is wrong and unlawful or breach of their own terms of a tenancy agreement. Negligent or maybe even considered fraudulent tampering of notices to make their documents appear valid. Even down to simple maths (KS1 addition that my 6 year old could complete) they do not seem to be able to grasp. Denial demonstrated on all things that they are incorrect about, which I’m clever enough to have all in emails/writing. I’m embarrassing to have this agent operating, I’m not saying I know everything but I’ve had to correct and school them on a lot of aspects of our tenancy, so much so that I’m tempted to send them an invoice for my time! Avoid this agent at all costs, they side with landlords even if they are in the wrong and simply do as they are told by their clients, this isn’t always the right or ethical thing to do and certainly In need of some training/business transformation or redundancies. Avoid!

NA · 10 August 2023

★★★★★ 5/5

Trustpilot

Reeds Rains St Helens Branch

Completed on my first house last week and Jane from the St Helens branch couldn't have been any more helpful! Definitely would have been a more stressful experience without your help so thank you so much Jane, I really appreciate it!Always so friendly and really on the ball. Other colleagues in the office also always willing to help/pass messages on etc, if Jane wasn't available, so thank you to everyone else as well.I'll definitely be using Reeds Rains again in the future and will recommend to friends and family!Many thanks,Rhianne

Rhianne · 12 November 2021

★★★★★ 5/5

Google

The service I have received from Nicole has been amazing, as a portfolio landlord she knows the ins and outs of every property I have with her and always keeps me up to date with new potential rentals on the market. It truly feels like a one to one service.PositiveResponsiveness, Quality, Professionalism, Value

Michelle · 26 October 2020

★★★★★ 5/5

Trustpilot

We recently bought our house through Reeds Rains Bamber Bridge.

We recently bought our house through Reeds Rains Bamber Bridge and had the amazing Alison help us from the very start and right until we collected the keys. Alison was extremely helpful and was always on the other end of the phone for any advice or if we needed to go to the house again. As we were reaching completion she was on the ball and in discussion with the seller, solicitors as well as me and my partner to ensure we completed on the agreed date. She really took us under her wing as we were first time buyers and didn't have much of a clue so we were very grateful to have her throughout the process.

Aimee · 8 November 2021

★★★★★ 5/5

Trustpilot

Good customer service and patience

Zoe and Ellie at the St Helens branch has been of great help to me. Zoe was quick in asking for permission from the landlord, dealt with all my enquirers and persistent phone calls just to help get my rented property. It ha s been a stressful journey for me but as soon as I met Reed rains everything has been smoothly. Ellie on the other hand, made sure everything was settled and acted on swiftly and accordingly. In all. I will like to thank all the team in Reed rains both in Nottingham and St Helens.I will 100% recommend them.

Miriam · 5 November 2021

★★★★★ 5/5

Trustpilot

Reeds Rains Halifax

Emily was fantastic throughout the whole process, she was friendly and professional throughout and was able to find out answers to any of our questions in a timely fashion. Emily was able to keep us up to date with the purchase of our recent property and chase the solicitors on both sides which helped considerably especially when our solicitor sent the details through to a wrong email address at the firm. Having a person who we could trust and pass the information onto the sellers and relay back with helped through the whole process and sped things up as much as possible. Would definitely recommend using them to anyone else and in particular Emily.

Robert · 5 November 2021

★★★★★ 5/5

Trustpilot

Recently moved into a new property with…

Recently moved into a new property with reeds rains bamber bridge branch and it’s a big statement but the estate agents are my current favourite to what previously have experienced to others and I honestly think it’s down to Chris who works for this branch. Complete professionalism and always polite. Super helpful and gives regular updates. Completely made the move as easy as can be and no added stress, anything needed or required Chris has sorted out. Amazing customer service!!

Farrah · 30 October 2021

★★★★★ 5/5

Trustpilot

Jane Kerrigan at Reeds Rains

Jane Kerrigan at Reeds Rains, St Helens is probably the most helpful and friendly person I have ever met. The purchase and sale was lengthy and troublesome to say the least. However, Jane was always there to guide me through the process and give me advice. The quality of customer service that I received was exceptional right from making an offer until completion. I would highly recommend Reeds Rains, St Helens and in particular Jane. Thank you

Matt · 13 April 2022

★★★★★ 5/5

Trustpilot

Adele is a blessing to the CONGLETON BRANCH

I have been letting a few properties out with different agents over the years but my recent property letting in Congleton was the most stress-free and comfortable process I have experienced. Adele took care of the whole process and got everything sorted for me, she came out to the property within a day and I have never met a more bubbly and enthusiastic person. She told me she had only just started at Reeds Rains but I wouldn't have guessed it from her confidence and knowledge. Most agents just want to get in and get out as soon as possible but all we could do was chat about my experiences with my previous lettings and also how Adele is just moving into her new house with her partner.After Adele came round, the Congleton branch kept in touch and updated me on all the applications. I now have some amazing people renting my property and I owe that to them.If you want a stress-free and smooth experience then I wouldn't go to anyone else! Ask for Adele too!

David · 26 October 2021

★★★★★ 1/5

Trustpilot

Discriminatory

DiscriminatoryPhoned up wanting to view a property only to be informed that as one of the prospective tenants was on benefits that a guarantor was required, irrespective of any other information ie age or rental history or even type of benefit.They tar all benefits claimants with the same brush.I understand the need for a guarantor but to require one based on one single criteria is discrimination.

Intel · 31 May 2024

★★★★★ 1/5

Trustpilot

Don't use to let your house

This company is the worst company I could ever imagine, whoever you go with go with anyone but this firm. I have had a tenant destroy my home, they did not visit for 10 months until end of tenancy and have to argue and wait 100 days to get deposit back even though they have all the evidence. They are a shambles especially Prescot office who basically lie to what they say, Mark my words you will regret using this company as I have and will never do any business with them. Now I have to pay £120 as he is disputing the deposit return, agreed to £500 but have to fight £200. Company is on their side they never visited and are to blame for letting the house get into the state it was. Please whatever you do never go with this firm.

Shabbs · 7 October 2021

★★★★★ 1/5

Trustpilot

Scored 1 because I can't give negative

Scored 1 because I can't give negative. Appalling rental company who should be ashamed of their total lack of tenant care. I was lied to directly by them on multiple occasions, twice left for 3 months without an oven and no care on their part to ensure it was resolved. Then their disgraceful moving out team made me wait just short of 3months for my deposit back and pathetic excuses given, had to take them to deposit dispute to get it back. Avoid at all costs

Fraser · 18 July 2023

★★★★★ 5/5

Trustpilot

Charlotte at Reeds Rains- Great agent

Charlotte was involved with the purchase of a property and although was not our direct agent (as we were buying) she was so proactive, communicative and helpful!! Charlotte really made the transaction stress free and so pleased to have had her involved to get to exchange/completion. Thanks again!

Sarita · 4 July 2024

★★★★★ 1/5

Trustpilot

Waste of time

Basically everything they do is show up to a viewing, after that they go AWOL , been chasing them constantly for the past few days after I have been told by the agent - Charlotte that someone else already put in an offer to the flat that I so much wanted . She highly recommended to call urgently at the office by 4 pm same day of the viewing (it was about 3:30 pm when we had this conversation) and her colleagues will help me out with starting the process. I am still calling 5 days later until they even decided to hung up every time I’m trying to call . Whenever they answered before that , Charlotte was never in the office and no one else was apparently dealing with the property. Well , you just wasted a week in my house hunting chasing you. Avoid at all cost if your time is precious.

Cristina · 30 September 2021

★★★★★ 5/5

Trustpilot

Would highly recommend Mark & his team…

Would highly recommend Mark & his team to anyone who wanted to sell their property . Very professional and it only took 3 weeks to sell, took care of every viewing, nothing was a problem Thankyou

Paul · 8 March 2023

★★★★★ 5/5

Trustpilot

As a landlord that needs to downsize…

As a landlord that needs to downsize Reeds Rains are so professional, I’ve given them three properties in different times in the last few months and all three have gone under offer nearly making asking price. As more properties come vacant I will be doing the same offering them to Reeds Rain.Well done for the staff.

Mr · 7 November 2024

★★★★★ 5/5

Trustpilot

Reeda Rains Macclesfield Supa Dupa Agents

James Segal and his team of Macclesfield Reeds Rains did a superb job of presenting ,marketing and selling of our property over a ten week period. James did a perfect presentation from start to finish and in particular Jaya is worthy of note, she became the go-between to us and our buyers and was always available to answer question and chase solicitors etc. All in all considering we have bought and sold in excess of 15 houses this was the most pleasant and professional experience that we have encountered in regard to estate agents. We will certainly use again. Well done James and team...

Raymond · 2 September 2021

★★★★★ 1/5

Trustpilot

Wasters and money grabbers spastics for staff!

If I could put 0 stars I would! Reeds rains are the worst letting agents to go with the 4.5 years we’ve lived in our property in Bidford on Avon we’ve had problems with property. (Twice this happened)Boiler took them 3 weeks to sort we had no hot water for 3 weeks they didn’t care!! shower broke took them a month to sort they didn’t care! To top everything we’ve just moved out of the property and they’re only giving us half of our deposit back because the grass in the garden was long and they’ve had to cut it ( that’s because they’ve waited 3 weeks to check property) I might add!! They have no ppl skills no customer service couldn’t give a toss about anyone but themselves! Absolute morons I’ve been waiting nearly a month for my deposit back they’ve is saying it’s gonna be another 5/10 days! REALLY!!! Don’t go with these morons people they can’t organise a p**s up in a brewery in my eyes!

Kevin · 4 July 2023

★★★★★ 1/5

Trustpilot

8 Helmsley Close Dl17 8SS

Reeds rains is the worst agency I have ever come across. They don’t fix or maintain the house but instead send you to the landlord who will refuse to fix anything. You would expect reeds rains to contact the landlord to fix things as you rented it through them. Any one looking to rent around Durham watch out for 8 Helmsley Close dl17 7qp as landlord will not fix anything and the bath leaks down to the dining area which I believe they have just painted over and you will start to notice it after a few months. And the worst thing is if you decide to move out they will keep your deposit. Don’t forget to use environmental health before thinking about moving.

Reggg · 26 June 2023

★★★★★ 5/5

Trustpilot

Helpful and informative

We have always been very pleased with the service received from Reeds Rains Gosforth. We have had dealings with Sales and Rental Madeline Sales is always on had to give advice and help where ever she can. Kirsty Rental is reliable and is always there to help out

Christina · 18 June 2024

★★★★★ 5/5

Trustpilot

From the first phone call the whole…

From the first phone call the whole team in the Bamber Bridge branch were excellent - professional, attentive and warm hearted making what is usually a stressful process much less painful. Thank you to Donna, Alison, Chris, Emma and Rebecca for all their help and support and anyone else from the branch that I did not personally interact with. You are all an amazing team and have much to be proud of x

Dandelion · 12 August 2022

★★★★★ 5/5

Trustpilot

The Reeds Rains team at Bamber Bridge…

The Reeds Rains team at Bamber Bridge branch were fantastic and we would highly recommend them. Communication was timely and clear when arranging viewings and feedback was meaningful (thanks Alison & Rebecca). Donna the branch manager negotiated the sale price on our behalf and kept in regular contact up to completion. We ended up in a chain of 8 homes which was a nightmare. Numerous issues and delays arose at various points in the chain resulting in 4 different dates for exchange & completion before we finally moved house. Rebecca and Donna were amazing during this period - they established communications with other estate agents, liaised brilliantly with solicitors and their forensic skills at getting to the bottom of delays in other parts of the chain and helping to resolve these if they could were excellent. We felt fully informed - even when things were beyond our control. They helped us remain optimistic whilst being fully informed. They had a great balance of friendliness and professionalism.

Barry · 2 August 2021

★★★★★ 5/5

Trustpilot

Reeds Rains in St. Helens/I am sold auction

Reeds Rains in St. Helens and especially Hayley Hughes and Steff Bretherton in my case have been incredibly helpful with both my rental property and also sale of my rental property through the" I am sold" auction website. I cannot praise them highly enough and also the ease of he "I am sold" auction for the quick and easy sale. I would HIGHLY RECCOMEND all to anyone in the property industry to work with them!!

Marianne · 10 May 2022

★★★★★ 5/5

Trustpilot

Reed rains rhyl

Reed rains rhyl were appointed to sell my late mums house , and what a fantastic job they did , I had problems with probate but they mad3 me feel at ease with there help and advice , so many thanks to Tom and all the team

Michael · 2 July 2024