Trusted Agent profile · Chester Le Street
★★★★★
2,199 reviews across 2 platforms
Bridge End Chambers Front Street, Chester Le Street, DH3 3QY
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Chester Le Street, at Bridge End Chambers Front Street, is rated 3.8 out of 5 across 2,199 reviews on two platforms, including 251 Google reviews rated 4.8.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
1/5
TrustpilotUnreliable and dishonest company
even the tenant use my flat for airbnb, owe the rent from beginning, broken my furniture. they do nothing but use the public channel to tell lies that they had handling everything in professional way, the fact is they do NOTHING with this case, and just keep ignoring us when this happen.
5/5
TrustpilotThe Cleckheaton branch have been…
The Cleckheaton branch have been amazing!!..especially Amy and molly and micheal, they have been great throughout the whole selling of the house, from valuation to the sale, always kept in contact from start to finish…couldn’t ask for a better estate agents! Thankyou all xx
5/5
TrustpilotDawn in Reeds Rains Burnley sold our…
Dawn in Reeds Rains Burnley sold our property. There were a lot of up and downs in relation to the legal side, I am so glad we had Dawn on our side as without her I honestly don't think we would have got the sale through. Can't Thank you enough. Dunc Clevelands Road
5/5
TrustpilotGreat Estate Agents
The manager, James, and the staff at this branch of estate agents Reeds Rains were excellent. They dealt with the sale of my father in law's bungalow in Macclesfield very professionaly. Sue, in particular, was fantastic in keeping us fully informed throughout the sales process regularly chasing up the purchasers and both sets of solicitors to ensure that the sale was completed in a timely manner. I would not hesitate in using this firm in any future property sale
Hello Chris - Thank you for writing a positive review, we will be sure to pass on the good words to the team. Many thanks,Reeds Rains
5/5
GoogleCan't thank staff at Chester le street branch enough for their help and guidance with selling our home whilst buying our new one. From day 1 when Mark arrived to discuss options, to a mere 8 weeks later when Janet called to confirm completion. I've been absolutely amazed at the speed, professionalism and knowledge from everyone I've dealt with during in this time and will definitely use them again in the future.PositiveResponsiveness
Thanks very much for your kind words Dan, we're delighted that we got you moved into your new family home in such a swift timescale. It's fantastic to hear you'd use us again in the future. Good luck in your new home, Best wishes Mark, Janet & the team.
5/5
TrustpilotSelling my house with Reeds Rains
I picked Reeds Rains simply because I've always noticed their , 'For Sales', signs wherever I would go and I'm so glad I did because my first contact was with a lady named Grainne. I was very nervous but Grainne, immediately put me at ease over the phone and I was then able to explain to her, my needs, also Ethan, I have to say was just excellent and very professional in guiding me through everything. I can highly recommend this company to you for selling your house. Excellent, excellent!
5/5
TrustpilotLauren Review
I found Lauren to be a really great person to deal with . Lauren made me feel that I could trust her with my property and I got the impression that the property actually belonged to her and this made me safe in the knowledge that she really did care .
5/5
TrustpilotExcellent service
We mainly dealt with Jack Owen and from the very start of our sale we experience fantastic customer service. Calls to the office were always answered, enquiries always looked into and we were always updated.
5/5
TrustpilotVery impressed with Reeds Rains sales…
Very impressed with Reeds Rains sales team, a special thank you to Liam, Tracey and Lucy. I received excellent advice and support during the sale of my property and would definitely buy and sell again through Reeds Rains.
5/5
GoogleWe took the advice from Reeds Rains when selling our house and never looked back. Great service. We even used their solicitor service, equally brilliant. Thanks for all your invaluable help and advice.
Hi Andrew, Thank you for the lovely review, its been a pleasure working for you and your family. All the very best for the future. Janet and the team at Reeds Rains Chester le Street
5/5
TrustpilotGood experience all round…
I have had a very good experience of buying this property wit Reeds Rains.Katie and her team have all been wonderful.
1/5
TrustpilotTerrible letting agents!
Terrible letting agents!I've been waiting over 8 months for a list of repairs to be carried out and when I chase them up, Reeds Rains hardly ever respond. When they can be bothered to respond, it's just the same old excuses and poor attitude trying to blame everyone else and not taking responsibility like adults.I would not recommend this company in any way. Save your money and avoid these cowboys.
Hello Tony,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotWe viewed a modern auction house
We viewed a modern auction house, you know the one where they con the owner out of their hard earned cash to take a lower price whilst screwing the purchaser out of 6k! Won't touch this company again after loosing a property as had to bid against people who viewed when the vendor no longer wanted to sell via modern auction but they said we were bound to it in a verbal agreement.
Hi Saz,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotVery good Customer Service
Very good Customer Service - not been an easy ride but Kelly made it a lot smoother and was always available to chat or help with good advice. Even when my confidence was at a low ebb she gave me more confidence.
1/5
TrustpilotAvoid at all costs
Avoid at all costs, completely useless.
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with unpaid rent, ignored maintenance, and poor communication. Please let us know the branch you used so we can investigate this further. Regards, Reeds Rains
1/5
GoogleI am unfortunately dissatisfied with their management. The maintenance process is riddled with headaches and unnecessary hassle. It would be much simpler for us to either manage the property ourselves or find someone who can do so with less stress and inconvenience. As a landlord, I would not recommend this branch to any property owner for managing or maintaining their property.
5/5
TrustpilotJust wanted to say how impressed I have…
Just wanted to say how impressed I have been with Beth at Reeds Rains in Halifax. From the moment I met her she was honest,efficient and dedicated to finding me the perfect place to rent as quickly as possible. She has continued to be in contact and take care of any issues I have experienced. She deserves a five star rating. Thank you Beth!Amy
1/5
TrustpilotLandlords BEWARE OF REEDS RAINS
I had the misfortune to employ Reeds Rains to manage my rental property, They charge 10 percent!!. Well not quite, if you add on the VAT and the ridiculous cost of renewing the lease and other add ons that they deem fit it’s nearer to 15 %. As far as managing the property, all they did was to employ their own contractors for an unbelievable fee to do any simple jobs. In the end I dealt with the tenant myself and everything went well as I wasn’t ripped off by journeymen builders, I did this for four years and then decided enough was enough. I waited until the lease was up and told them I was managing it myself as they served no purpose. You would think that would be that but no, they then dig out the small print and charged ME one months rent plus VAT (which I can’t claim back ) £1080 calling it a withdrawal fee. I reluctantly paid it as I was threatened with court. Please do not have any dealings with them they are useless and dishonestOh yes while I remember it takes them 12 days to pay the rent, money which is in their account earning free cash for them. My tennant pays me instantly on the day. BEWARE OF REEDS RAINS
We greatly appreciate your positive feedback and recommendation. It's wonderful to know that you've consistently received prompt assistance and exceptional service from our team. Thank you for choosing Reeds Rains Gosforth.
5/5
TrustpilotAll three Lyndsay Lisa & Karen made the…
All three Lyndsay Lisa & Karen made the sale effortless.Lisa has been great with our new purchase.
Glad you had a great sale. Thank you for the review
5/5
TrustpilotReed Rains provided me with a…
Reed Rains Coventry branch provided me with a professional service from start to finish. They ensured that I received a realistic valuation and follow up service. I was kept informed and up to date as the sale progressed. Thank you Neil Mandy and Cheryl. Highly recommend Reed Rains Estate Agents.
5/5
GoogleMark and the team very professional and excellent I would always choose them for buying and selling houses.PositiveResponsiveness, Quality, Professionalism, Value
It's fantastic to hear you would always choose us to sell or buy a property Paul. It's always nice when a client comes back to use us again. Many thanks, Mark, Nicole, Janet & Vicki.
1/5
TrustpilotRR Didsbury - Awful!
- Took two months to gain access to my own mailbox. In the end, only gained access by hiring a locksmith and charging the company. - My bank details were sent to a different person (who happened to have the same name). - Despite being informed on numerous occasions, nothing was done about the black mould in the property. An independent surveyor described the situation as ‘worrying’ and ‘unacceptable’. - Absolutely awful at returning calls or replying to emails. - Lost two sets of keys to the flat, meaning I had to get more cut. - Horrendously unorganised; to say the right hand doesn’t know what the left is doing is an understatement. It may be more accurate to say the right hand doesn’t know what the right hand is doing. - The inventory was done after living in the flat for two months. Quite how this is to show the state of the flat at the beginning of the tenancy, I’m unsure. - Upon checkout, tried to demand professional cleaning services used and a variety of other riders, none of which are mentioned in the contract. - It took the best part of three years for Reeds Rains to organise the repainting of the ceiling, despite reminders every three months on their ‘property inspections’. - Rude and condescending emails from staff, some of which are practically illegible due to formatting, spelling and grammatical mistakes.
Hello Mr Morris,Could you please detail the problems you had in an email to our customer relations department: rrcustomerrelations@reedsrains.co.ukPlease include your full name and the address of the property. They will then investigate this as a formal complaint and give you a full and final response.Reeds Rains
5/5
TrustpilotRapid sale professionally managed
Thanks James Hodge for your calm and effective management of our sale. From Day 1 our experience of Reeds Rains was positive and promotion and viewings were handled with care whilst James kept a watching eye throughout the sale process and made sure it went through to completion as rapidly as possible.
5/5
TrustpilotLiverpool branch great team…
Pat From the Liverpool branch was my adviser, she got things done fast and effectively, which i really appreciated as I am a very busy person, it took around a week and a half to view and then get my keys, this branch has properties of value, and quality, I was quite shocked actually, and will defintley look here again in the future, I think the 150 years or so reflects the quality of the service, a side note, i really like their branding and marketing strategy it is really appealing,the people in the branch are nice and friendly, I am some one who reflects all of these standards, so it was nice to meet a place that upholds those qualities still .its very important, things are dealt with properly and appropriately, they answer quickly and dont leave you hanging, in a nut shell they take pride in what they do. Thanks pat.
Hi Elisa Jane, Thanks so much for your review. It's great to read this positive feedback on so many aspects of your experience. Do you know about our Refer a Friend scheme? If you sign up at reedsrains.co.uk/refer-a-friend and start recommending our services you can earn Amazon.co.uk Gift Cards.ThanksReeds Rains
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