Reeds Rains Chester Le Street reviews

★★★★★ 5/5

Trustpilot

Excellent and friendly estate agent

From the very start I knew that I was in good hands with Reeds Rains and the sale of my house, nothing was too much trouble for the manager and lovely staff at the Morley branch.The photographer, production of the brochure, online advertising, viewings through to the sale of my property all happened quickly and competently, I was kept informed every step of the way. I would not hesitate to recommend Reeds Rains to handle any person's sale of their property

GILLIAN · 8 September 2022

★★★★★ 1/5

Trustpilot

REEDS RAINS PUT MY FAMILY IN DANGER…

I am reviewing this on behalf on my niece, a tenant of Reeds Rains Hebburn office. She is a tenant who has recently terminated her tenancy agreement with them. She is unaware of the legal rights and obligations the tenancy agreement affords her until I had a conversation with her 2 nights ago. In a nutshell she was asked by the Hebburn office if she would agree to showing prospective tenants around her flat - doubtlessly saving the agents a job. She agreed to do this in order to find a new tenant as quickly as possible (she had to move out asap due to losing her job) When I found out about this I was immediately concerned - an agent was prepared to let unaccompanied people look around a single females home? Alarm bells rang so I messaged via Twitter and got a very nice reply from their social media team offering to look into it. This they did and within 24 hours I had a response - copy of an email from the branch manager Carole. As regards the safety issues I had raised she stated "the viewings were all made at the convenience of "E" and we are strict on security and so not send anyone to any property without first knowing exactly who they are" E also received an email from the branch but surprisingly no mention of safety aspects were mentioned in that, purely financial matters I have spoken to my niece tonight. She told me one viewing was a single unaccompanied male, who told her he wasn't wanting to move into the flat himself but was looking at it on behalf of a friend who is living in Turkey.There was no follow up from the Reeds Rains office, no phone call to my niece to see make sure she was ok immediately after their arranged viewing, she could have been attacked in her home and they couldn't have given a flying f***. Luckily she is ok and now aware she didnt need to do this in 1st place but shamefull because she wasn't aware of her legal rights under the tenancy agreement and felt obliged to agree to the agents request. the tragic case of Suzy Lamplugh resulted in stringent safety measures for estate agents/lettings agents being implemented for agent employees. Shameful that Reeds Rains cant apply even basic safeguards to tenants who do their jobs for them. E was lucky, but certainly the lack of regard by the manager of this branch is breathtaking. On this basis I would definitely definitely not recommend using this particular branch of the agency.

Karen · 4 October 2018

★★★★★ 1/5

Trustpilot

Discriminates against people on…

Discriminates against people on benefits in the form of requesting people on benefits to provide a guarentor which they would not ask someone in employment. I only found this out the night before my viewing as i took it upon myself to double check information i had already provided in my initial enquiry. Sloppy, and could have wasted a whole day of my time which they obviously dont care about and no apology after all this. In a nut shell vile.

Joshua · 6 September 2022

★★★★★ 5/5

Trustpilot

Great company

We used Reed's Rains in Rhyl to buy a property which took ages to go though as one solicitor in the chain was useless.Sally from Reed's Rains was very helpful all the way though.We then decided to purchase a property to rent out,and used Reed's Rains again Joe was extremely helpful with guiding us though the process,we were able to rent it out straight away.Would recommend using this estate agent as they understand your needs.And also they are friendly and easy to get along with.

Mrs · 27 September 2018

★★★★★ 5/5

Trustpilot

Always helpful and Diligent

John · 14 October 2026

★★★★★ 3/5

Trustpilot

Did the job... Bit stressful though!

Although the Northwich branch asked me for a 5 star raving review (I hate it when companies do that) and tried to finish the conversation before I could say otherwise, I thought it'd be better for both the branch and the customers for me to post an honest one.Good points: The Northwich branch did get me the decent price that I wanted for my house, they were great at arranging viewings, and they found me a buyer pretty quickly (around 2 months). Special mention to the ladies at the branch, Trudy was lovely to deal with. Bad points, I wasn't particularly happy with my experience with Reeds Rains as a whole, I'll outline why:The timeframe of me agreeing on an offer to us actually moving in was around 4 months, this was not Reeds Rains fault, but the thing that really annoyed me was that the Manager at the Northwich branch asked me twice (not in a particularly nice way) to "break the chain". I took this as essentially asking me to move out of my house and rent whilst my purchase completed so that they could complete the sale easily. I gather this was because he was keen to make the sale, the £2000+, and the commision. I got the feeling that he was more bothered about making the sale, keeping his buyer happy, rather than keeping me happy (despite me being the one to pay Reeds Rains). This caused me hell of a lot of unnecessary stress, as every time he said that I thought my buyer would drop out.The second bad point is what seemed like a severe lack of communication between offices. My purchase was also with Reeds Rains, at another branch (Sale). I thought this would mean they'd be pretty good at communicating with each other for updates, but this was not the case. I was having to be a middle-man between the 2 estate agents and my solicitor. Several times I was called by the Northwich branch for updates when they could've easily rung the other Reeds Rains and got the information that they needed.At one point I even had to jump in and email all of them in one go as the chain was about to collapse due to a complete cock-up in communication in the chain. I was having to speak to the couple I was buying off directly at the end, as the chain was collapsing.The last bad point was that I rang up Reeds Rains in Northwich to ask for the photos of the inside of my house to be removed from the various websites once the sale/offer had been agreed. I was told that it would be done within 24 hours, but this was not the case, the photos remained on the internet.I wouldn't use them again, I'd be more tempted to use one of the online-only agents. To be honest, I don't think I even got a courtesy "thanks" call for going with Reeds Rains when it was all done.

Seb · 2 August 2018

★★★★★ 1/5

Trustpilot

Inept & Incompetent

Inept, Incompetent, Pathetic.Reeds Rains Huddersfield, Branch Manager Liam Doran. Booked a viewing for a house, turned up at agreed time, waited, waited, no sign of agent. Turns out the property had been sold earlier in the week and Reeds Rains neglected to tell people that came to view the property.Poor managed by branch manager Liam Doran who clearly couldn't manage a p*ss up in a brewery yet alone rub an estate agents. Missing in action and unable to get hold of him on Saturday to see just what the hell had gone on. Clearly the staff at this branch don't give a flying Fk and are happy to treat prospective buyers as something on the bottom of their shoes.Avoid this unprofessional bunch of incompetents.

Mark · 28 August 2022

★★★★★ 5/5

Google

The service from Reeds Reins was amazing could not thank Janet and the team enough for helping us especially through this stressful time. Very quick and responsive. Would highly advice to go through Reeds Reins! Thank you so much!PositiveProfessionalism

Jade · 26 August 2021

★★★★★ 5/5

Google

I recently used this branch to buy my new home. The service was amazing, I was kept up to date throughout the process. Vicky and Janet were so helpful and made the experience as easy as possible.PositiveResponsiveness, Quality, Professionalism

Rachael · 26 August 2021

★★★★★ 5/5

Trustpilot

Tom was extremely helpful when I…

Tom was extremely helpful when I purchased a property he was selling, he did his upmost to keep us informed of the the outcome on the purchase we hadI would definitely recommend Tom of Reed’s Rains in Rhyl

Elaine · 12 July 2024

★★★★★ 1/5

Google

Do not use. Trying to make a single adjustment of something so simple to a tenancy agreement. Turned out they were putting my details and all correspondence on someone else address, and someone's details on my address. Waited months for it to be rectified, was once told its my word against a staff members at one point, when in fact it was all their error. Pretty sure my data has not been protected, lost all trust that they actually care about me as a tenant.

Craig · 26 August 2022

★★★★★ 1/5

Trustpilot

APPALLING

APPALLINGBoth at branch and Head Office levelParents were landlords with ReedsRains. When they passed away, as executors we supplied them with all required death certificates and probate grants in order for their estates to be wound up. They failed to store these documents correctly or file them. They have held on to thousands of pounds of money owed to the estate for 9 months now. After months of trying to resolve this, we were asked for a Land Registry document but nobody explained which one or why for weeks. Having finally found out what they needed, I was able to supply it in twenty minutes. Which I assumed would be the end of the matter.Yesterday, Julie Miller in accounts triumphantly announced she was going to split the funds between the executors and my mother - until I pointed out my mother is dead and ReedsRains have had her death certificate for nearly a year. She wasn't so pleased with herself then. Julie won't pass calls on to her managers Irene or Lisa Smith or the person who is apparently dealing with this (very badly), Iulian. In one breath today, Julie acknowledged how appalling the whole experience has been and in the next she blamed the branch again and put the phone down on me.The branch are appalling too. The manager is apparently never there, has copies of my mother's death certificate and probate grant on her email but didn't pass them to the accounts department and cannot be contacted. Various other people asked for documents but were unable to explain what they were or what they were for.So: my advice would be steer clear. They don't manage or store sensitive information correctly, they don't communicate clearly, they hold on to funds for many months with no legal grounds. It seems in order to fulfill my legal obligation as an executor I will have to take legal action against ReedsRains. I will also be submitting a complaint to the ombudsman. Genuinely shocking. We have our own portfolio of property managed by another company locally and have never experienced anything as dreadful as this.Reeds Rains never bothered to do anything to follow up even though I responded to their message on here. They could not explain why they had asked for half the documents they requested. AVOID

Mary-Ann · 26 August 2022

★★★★★ 1/5

Trustpilot

As proud tenants of our home we were…

As proud tenants of our home we were sick to our stomachs when we received a termination email leaving us with 2 months to leave and find somewhere else to live! We were sent this email out of the blue and our landlady had no idea of this. Worrying and trying to think of how we and our children would live without a home and where we would go. Our hearts broke instantly and we were in panic and distress. we personally reached out to our landlady and we have great communication with her. She was also shocked. We phoned reeds raines with absoulte heart ache to try and understand why we would be loose our home where we have a very small baby. For them to rudely laugh down the phone to us telling us it had been sent in error. it was very unprofessionally delt with and there was no compasion or empathy to the trauma of thinking we were loosing our home. Landlords,landlady's, property sellers and tenants. Use a different property agency.

Juss · 26 August 2022

★★★★★ 5/5

Trustpilot

Reeds Rains Woodseats

Angela at reeds rains was absolutely brilliant from the very start when I viewed the property right to the very end when I picked up the keys and was always at the end of the phone for any advice I needed, surpassing her role as an estate agent. I can’t thank Angela enough for her efforts it really helped me through the process of buying my first house

Owen · 18 February 2022

★★★★★ 5/5

Trustpilot

Great staff at Reeds Rains Rhyl branch

Great staff at Reeds Rains Rhyl branch. They all went above and beyond to make sure our sale went though successfully. Thank you Tom and Leah and all of you. We are now settling into our new home.

Barbara · 12 July 2024

★★★★★ 1/5

Trustpilot

Do not use this company

This company have illegally retained money that does not belong to them, they are unproessional and untrained, with holding deposits and rent payments to landlords. I have had to contact them persistantly to be told to google what is required to return a deceased deposit as they are not sure, to be told it hasnt been picked up because a member of staff was on holiday for 2 weeks, so noone picks up other staffs work, to be told over 3 weeks ago they now have all they require and still no return of funds. Do not use this company they take 2 weeks to pay landlord rents even though they already have the funds, they have broken the law by not returning the funds in the required time frame even though the landlord has requsted this to be done, we have now instructed a solicitor as this is effecting a grieving family who need to close a deceased estate

Emma · 24 August 2022

★★★★★ 5/5

Google

I would like to comment on the excellent knowledge and customer service we had from Susan at Reeds Rains We were recommended by a good friend of ours and Susan did an amazing job. I would defiantly recommend Susan for anyone looking to rent there property.

Tara · 27 August 2019

★★★★★ 1/5

Trustpilot

Deserves Less Than One Star!

Deserves Less Than One Star!Useless is an understatement. Totally inept until they want £120.00 to resign the same contract with a "slight" rent increase every year.Incredibly inefficient, slow and unable to organise anything. When we first started the contract it took over 3 months to fix broken appliances to a sub standard quality. Even now trying to organise things to get fixed is a sluggish nightmare.Not looking forward to the deposit lynching we will get when we leave the property.

Matt · 22 June 2018

★★★★★ 5/5

Trustpilot

SELL SELL SELL

We were actually purchasing a property through Reeds Rains (Dartford) Sue Bunce being the agent.As a buyer I initially found Sue a bit frustrating , always on my case , chasing me every five minutes , I’m sure I’ve lost more hair BUT .... these are signs of an experienced , knowledgeable, hard working with no messing attitude which I would certainly be looking for in an Estate Agent IF I was indeed selling my property. So in short if your looking to sell your property I would certainly not hesitate in booking Sue at Reeds Rains (Dartford ) if your buying ... Look out Sue Bunce is about Thanks for all your assistance Sue it’s definitely been worth it , best regards Kev & Jo

Kevin · 8 June 2018

★★★★★ 5/5

Trustpilot

Would like to say a big thank you to…

Would like to say a big thank you to Jordan Milne (Reid’s Rains) Blyth branch. Jordan managed to let our house with in 48 hours and provided an excellent service from start to finish The photographer who came was very professional and we were delighted when we saw the pictures as they really showed the full potential of our house. We were kept in the picture through out the process of letting our property and everything was explained fully and clearly thus ensuring a smooth problem free result. We found Jordan to be not only very professional but also extremely pleasant and helpfull he is a real asset to Reid’s Rains and we will definitely be using his services again in the near future. Dawn and Mark Mclean

Dawn · 22 May 2018

★★★★★ 5/5

Trustpilot

Amazing service!

Sue was absolutely amazing for us buying a house! I'm a first time buyer and she was super supportive in the process and helped to push our solicitors! Everyone was great when I called and would make sure to help me out with any issues straight away! They are 100% by the book and make sure that you are informed of every step of the way. We also brokered through them with mike and our mortgage was accepted in less than 24 hours! Can't recommend them enough- if I ever need to sell I would use them without hesistation! Thanks so much! Reeds and rains Dartford!

Grace · 18 May 2018

★★★★★ 1/5

Trustpilot

Reeds Rains re-listed the property that…

Reeds Rains re-listed the property that we were purchasing without telling us because they 'assumed we were withdrawing' after our vendors pulled out of their onward purchase. We had already instructed solicitors and incurred legal fees by this point. We phoned Reeds Rains to challenge why this had happened as we were in total shock. The agent we spoke to got very defensive and hung up on us. We have been left completely in the dark although we can see that the property we were due to complete on at the end of this month is still listed on Rightmove and their website. I would be very, very cautious if you are considering buying a property through this agency.

Lydia · 15 August 2022

★★★★★ 5/5

Google

Fantastic service from start to finish! Thank you Reed Rains and special mention to Vicki.

Eve · 10 January 2024

★★★★★ 1/5

Trustpilot

NEVER allow Reeds Rains to hold on to your deposit.

I am currently having the most appalling experience dealing with Malkit Singh from Reeds Rains Brookfield Business Park, Cheadle, Cheshire, SK8 2PU and the team leader Katie Nettle who has for over 5 days refused to return my call.Reeds Rains kept my deposit after finding a tenant for my property in 2009. The deposit is registered in ‘My Deposits’. The tenancy has come to an end and the damage caused by the tenants amount to just over £2,000.00. This means that I have to make a claim for the whole amount of the deposit (which falls far short of the amount needed to cover the damage.)The problem is that due to the fact the deposit is registered by Reeds Rains, My Deposits will not discuss the matter with me and insist on Reeds Rains submitting all of the evidence on my behalf. For over 3 months Malkit has refused to accept that Reeds Rains has the responsibility to do this and still feels as if he is doing me a favour in dealing with the matter. Further to this, Malkit’s attitude has become what could best be described as passive aggressive and unhelpful.Reeds Rains knew that the tenants had raised a dispute on the 22nd February 2018 but did not tell me that this was the case until the 14th March 2018. The deadline for submitting information to My Deposits is the 22nd March 2018, leaving only 6 working days for me to provide this information to Reeds Rains and for them to submit via their account to My Deposits.Instead of doing this, Malkit has simply forwarded the emails that I have sent to him onto My Deposits without checking that they have actually been received or that the attachments can be opened and whether the info can be or has been uploaded. He says that it would take too much time for him to actually upload the information himself.According to an email response from My Deposits “It is your responsibility to check your online account to ensure that all your evidence has been uploaded to the deposit dispute.” And since I am not the account holder I can not do this. It must be done by Reeds Rains.Never under any circumstances should you ever allow Reeds Rains to hold onto your deposit if you are a landlord. I will never make this mistake again.

Mr · 20 March 2018