Trusted Agent profile · Chester Le Street
★★★★★
1,803 reviews across 2 platforms
Birtley, Chester Le Street, DH3 2AN
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Chester Le Street, at Birtley, is rated 3.7 out of 5 across 1,803 reviews on two platforms, including 5 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
1/5
Trustpilot320k for a home with a leaky roof.
320k for a home with a leaky roof.Avoid at all costs. Nothing but issues. Their staff changes from day to day. So you’re always dealing with someone new.I’ll never buy anything from avant again and would encourage other to avoid too.
5/5
TrustpilotAvant Homes - Great Home Builders
Avant Homes are a Great New House Builder.They care from the very Start of the process to the very End and in the Middle.I would have no trouble in recommending them.
Hello PhilThank you so much for your great review. It means a lot to us when we hear from satisfied customers and we're always grateful for a recommendation.Enjoy your new home and continue to live for WOW!Kind regardsAvant Homes
5/5
TrustpilotJames was really friendly and…
James was really friendly and professional
1/5
TrustpilotDon't buy a house with Avant!!!
I would never buy a house with Avant ever again. Worst customer service I have ever experienced. Almost impossible to get hold of, they lie about everything, and they don't care about their customers because "people will always buy houses". Save yourself some stress and dignity and buy a house with someone else
1/5
TrustpilotIf I can give zero I would
If I can give zero I would! Avoid this company!! 2 years later they still not fix our snagging issues, the hole they made when they were trying to find the leak! Until now I can’t use my ensuite and my bathroom still temporarily fixed! Terrible from customer service to higher up management!!!
5/5
TrustpilotAbsolutely fantastic service from…
Absolutely fantastic service from beginning to end, even during this pandemic they have been more than helpful the team at Knaresborough Curtis , Lynsey and Steve have made us feel extremely welcome and we love our new home.Jamie best
Thanks you so much Jamie for your review.To see our team at Knaresborough name checked like this is lovely - you will have made their weekend as they are rightly proud of the development and are passionate about the service they provide.If you need anything they will be there for you in the future too!Thanks againAvant Homes
1/5
TrustpilotDO NOT BUY FROM AVANT HOMES
DO NOT BUY FROM AVANT HOMES! 18 months later and my property is still not built! Updates on build are few and far between, customer services still can't tell me if the roof is on. I'm out of pocket as my mortgage rate has increased as well as my monthly payments. AVOID AT ALL COSTS!
1/5
TrustpilotRate them poorly on NHBC surveys!
Avoid, they really couldn't care less after they have your reservation fee. Anyone who does/has bought from them, they best way to get them to resolve issues is to rate them poorly on your 8 week/6 month NHBC survey. Put on that what's wrong and they'll come to your door within 24 hours to fix it!
1/5
TrustpilotAvant are a terrible company
Avant are a terrible company. Promise you the world then after the money has been handed over not interested. Fitting damaged items and then not fixing them. Not acknowledging any serious issues. Rude and condescending after sales service at managerial level. If i could give no stars i would. Should be investigated by trading standards for all the pledges they make but do not fulfil.
5/5
TrustpilotLaura & Carolyn Avant Ambassadors
Laura & Carolyn are a professional team, fully understanding ‘customer service’.They are friendly & respectful, arrive when they say & complete all tasks (& a few more) as agreed. Nothing is a problem for them. They are ambassadors for Avant Homes.
1/5
TrustpilotDisappointing
Misled during the sale, some really poor workmanship mainly with subcontractors, 8 months on still more budget jobs and very poor after sales. Would personally avoid buying from this company.
Hello BrynI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
TrustpilotDesborough
Desborough, Northamptonshire. Avant destroyed a large hedgerow, now that’s neighbourly of them. I’m no tree hugger but trees and plants are a part of our worlds survival. So well done Avant another nail in the coffin … but who cares! You’ll get rich on tarmac, bricks and concrete. Pat yourselves on the back for no foresight.
5/5
TrustpilotA really nice young man ,came here…
A really nice young man ,came here today, to reseal my bath, he was very meticulous, very polite, extremely good at his job a pleasure to have come from Avant Homes ,I couldn't give him enough praise, for doing such a good job well done ADAM KNIVETON 👍 👏
5/5
TrustpilotLouise Coleman from Avant homes…
Louise Coleman from Avant homes (cotchott homes) has amazing customer service skills!! It was an absolute delight to talk to her and she was very informative with the properties in question! Highly recommend
1/5
TrustpilotUnsellable house
Avoid, avoid, avoid, the house is a complete waste of money. Site staff avoid to talk to me over my husband! The inside is ruined, we've had black mold coming out the walls, with children in the house!
5/5
TrustpilotNice custom service.
Nice custom service.Great tips and direction on next step.Offererd financial advisor on the spot.Show house available to have an idea of what final building would look like.
1/5
TrustpilotHorrendous experience throughout
Horrendous experience throughout since we moved into our house. Staff extremely unhelpful and seemingly know very little about houses and their own processes. Completely unwilling to meet their own obligations to home buyers and just wait for you to give up and stop pestering them. Valid complaints will get you absolutely nowhere.
1/5
TrustpilotNumerous problems on my new home
Numerous problems on my new home. Took over a year to replace damaged windows highlighted prior to moving in. Damp proof membrane not put in garage and took over a year for them to agree it was their mistake and to rectify. Garden needed digging up as they hadn't put in drainage and it kept flooding. Poor customer service once they have your money
5/5
TrustpilotChacefield View
Loving my third Avant Homes at Chacefield View, Denny. With lockdown only a few weeks after move in, has given me time to paint and do the garden to how I like it. Would highly recommend of course.
Thanks for leaving us your review GrahamIts really great to hear you are settling into your new home well and making it your own.If we can be of any assistance please do not hesitate to drop us a lineKind regardsAvant Homes
5/5
TrustpilotLovely meeting with Julia Portington
Lovely meeting with Julia Portington, made my stress free, plenty of knowledge and passion for the industry as well as keeping a good level of humour, credit to the company
5/5
TrustpilotWilbur Chase in Ruddington
We moved in at the end of June and have been very happy with both the house the service from the team at the development. The communication and organisation have been very good both during the sales process, around the time of moving in and since!
5/5
TrustpilotWOW Fitzwilliam Grange
From the very beginning at the fitzwilliamGrange, the experience was truly exceptional. Lynsey, the sales advisor, exhibited utmost professionalism, ensuring no request was too much trouble. Jade and Ash promptly resolved any issues that arose, demonstrating attentiveness by patiently addressing and rectifying them.
5/5
TrustpilotThe site
The site, the cleanliness, the lovely polite and friendly member of staff and of course the house made our visit first class. Thank you very much.
5/5
TrustpilotHuddersfield Site team have been great
Moved into our new house in Huddersfield, the site manager has been top class. We had a couple of issues that have been rectified straight away. Build quality has been good and no major issues or delays with completion . The sales team gave us updates here and there sometimes hard to get hold of but overall it’s been a good experience
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Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
