Trusted Agent profile · Chester Le Street
★★★★★
1,805 reviews across 2 platforms
Birtley, Chester Le Street, DH3 2AN
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Chester Le Street, at Birtley, is rated 3.7 out of 5 across 1,805 reviews on two platforms, including 5 Google reviews rated 3.8.
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Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
1/5
TrustpilotMajor issue not resolved after 7 months
We have been living in our new build since April 2022 and since August 2022, we have been unable to use our en-suite shower due to the floor dropping and causing a leak to come through our kitchen ceiling. Avant's after sales support is non-existent and we keep getting fobbed off my different people within the company. If you are looking to buy a new build, stay away from Avant Homes!
5/5
TrustpilotAbby Pinky was amazing.
Abby Pinky was amazing.Polite, knowlegable accomadating and professional. Nothing was to much trouble. Promote this young lady.
3/5
TrustpilotSmooth and easy process (until you want snagging fixed).
We bought a new house from Avant Homes in Ellis Vale Armadale and we were extremely satisfied with the whole process. Starting from booking our initial appointment right the way through to moving into our new home everyone we dealt with made sure that we had all the information we needed and that everything ran smoothly. Particularly our sales advisor Rebecca, she was more than happy to answer every query we had and went above and beyond to make sure that things were running smoothly for us.The house itself is done to an incredibly high standard and we are very happy with our move.Update:There seems to be a pretty inefficient process in getting the snagging done where you are entirely reliant on people remembering to pass information on. If you don't keep on top of following up then you will just be forgotten about.The after sales service is a complete 180 from the pre sales service.
4/5
TrustpilotA friendly greeting
A friendly greeting. Informative.
4/5
Trustpilotprices And move in day
Ha is a Nick man and Explain patiently
Thanks for the review, we appreciate your positive feedback.
5/5
TrustpilotAgent was absolutely top notch
Agent was absolutely top notch. Informative and helpful without any pushiness.
1/5
Trustpilot3 days after And the ‘repair’ has today failed!!!
And today, after 5 months wait and 4 weeks of remedial work the botched up job has failed! Water pouring through the ceiling, so we are now in a worse situation than before - should have bought Persimmon, at least you know you’re buying crap through them
Hello Chris Many thanks for your review and taking the time to get in touch. We of course want to look into this as a matter of urgency for you and get to the bottom of the issue.In order to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
5/5
TrustpilotGreat service under challenging conditions
We bought the house during a covid lockdown and understood the build would be challenging, given the supply chain, covid and restricted access/working conditions the builders were dealing with. The house progressed very slow to start with and the communication to us could have been better, in the beginning, explaining the delay in detail - without that you just assume nothing is being done. However, in the end, we did end up moving in within the agreed timescales (just!) - which was a brilliant achievement. We have also had some teething problems since moving in but what I would say is that the site manager and assistant have been magnificent thus far and we are in progress to resolving everything. The site management team; Wayne & Oliver instil you with confidence and have explained everything to me in terms that I understand at all stages of the build they are a credit to Avant. Of course, we have had to make a few compromises with regards to options due to availability/supply but again, I can't really mark the developer down on these points as it's outside their control. The alternative options were high quality if not exactly what we wanted. Overall given the circumstances and assuming all the snagging issues are resolved! I would struggle to mark Avant down at all but clearly, the main plus points for me were the site management team who were friendly, honest and performed mini-miracles to get us in on time. Great effort Wayne & Oliver - thank you.
5/5
TrustpilotEfficient and Trustworthy.
From start to finish Avant were brilliant. Saw the showhome on Easter Sunday, and reserved it moments later, with the process being explained impeccably. Since the move in, any issue has been solved immediately, and the development is well looked after. Very happy in my Avant home.
Hello LiamThank you so much for your amazing review. We're really proud of our products and service and it's wonderful to hear from happy customers.If you need anything further, feel free to get back in touch with the Avant team. You can find the details of your local Regional office here > https://www.avanthomes.co.uk/regional-officesKind regards,Avant Homes
5/5
TrustpilotTrinity field developer has better…
Trinity field developer has better homes for allChloe is nice person
Thanks for your review, we will pass on your praise to Chloe
5/5
TrustpilotBrilliant experience with Avant Homes
Our move to our new home was a straightforward process with great support and help from Avant throughout.After moving into our home, we encountered a few minor snags that were handled quickly and efficiently by all the teams involved.We have had a few issues since then and the team has been excellent, prompt in providing information about products and suppliers.As a whole, we have had an excellent experience with Avant Homes, and we would recommend them to anyone looking to buy a new home.
5/5
TrustpilotTop quality houses.We are absolutely over the moon with…
We are absolutely over the moon with our Avant home at the Hawthornden development in Rosewell. This is our fifth new build over the years (3 taylor wimpey, 1 Cala and now the Avant). The Avant home has been the best quality, built to a very high standard with a good finish inside. In our experience this is hugely down to the site manager here (Mike), we feel that a good/bad site manager can make or break a development . Avant are lucky to have a man of his calibre working for them. Snagging wise we have only had silly little bits and pieces and are happy with any repairs that were needed. All of our friends and family that have been to see our new home have been bowled over with it. We would highly recommend buying an Avant home.
2/5
TrustpilotIn covid everything was rushed
In covid everything was rushed. This is rubbish. The company wanted out of the site and abandoned everything. If you sign up and they say there will be snagging repairs...they won't do it. Look at the even aspect of draws, kitchen cupboards. Gaps on windows, wrong cement on windows, huge gaps on internal windows and door architraves. No instructions for ovens, or anything else. The vibe is clever but question absolutely everything.
5/5
TrustpilotToday we went to reserve a plot at…
Today we went to reserve a plot at Cotchett Village Mickleover and was very well assisted by Shomala Indleep. She made us feel very comfortable all throughout and was very open and understanding with all my queries. She was just a cover for someone who was really meant to be with and despite having other clients around, she didn't make us feel intimidated or pressured. She made the reservation process very smooth. Looking forward to a more pleasurable experience with Avant and also looking forward to working with Claire Hodges for the next few steps of the process!
5/5
TrustpilotBrilliant member of staff
Brilliant member of staff - Emily was very informative even though it wasn’t her site
5/5
TrustpilotLaura is very professional and helpful.
Laura is very helpful, nothing is too much trouble. Her work is top notch. Thank you so much Laura.
5/5
TrustpilotVery professional and courteous and…
Very professional and courteous and helpful reception.Our questions received positive replies.
Hi Jeff, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us.
5/5
TrustpilotWe Love our New Home
We have been in our new 3 storey townhouse ( Egstow Park , Clay Cross ) about a month now and we still feel like we're on holiday! 😊So many great things about our lovely new house. It is a brilliantly designed space , the house has a,broad entrance way and landings too on the other floors, with plenty of cupboards throughout ,a lovely kitchen with modern state of the art appliances , smashing bathrooms - quality abounds. We have simply been bowled over by our new Avant Home
5/5
TrustpilotExcellent Customer Care
Great sales knowledge and customer appreciation of our requirements
Thanks Joan for the great review!
1/5
TrustpilotPortland’s phase 2 beware
In a nutshell Not what it says on the tin . Reserved then bombshell of losing majority of spec . No floating sinks /vanity unit or toilets, no wardrobe to main bedroom,no hive as standard , no digital showers, different kitchen manufacturer, small skirtings, no dishwasher as standard,no garden fence. Internal doors and furniture lower spec ,the list goes on. Managed to escape just in time as found out through a friend who reserved after us ,they are now changing the windows to the second half of the phase and putting green balmoral to the front and white to the back. We were never told of this change. Have you? They have also decided moving forward ALL front doors are white and so are garage doors. Saving grace we have managed to get our £500 deposit back before it’s too late. Never have I seen a new house with different coloured windows . Our worry was would we actually get tarmac on our drive or would that be changed. Don’t put up with second best
1/5
TrustpilotBeen in my home a year now and the…
Been in my home a year now and the standard of finish is terrible, I have been on to customer services at least a dozen times over the last 6 months to get all the snagging rectified and as yet not had a reply from the site to sort. After numerous attempts and no reply I am at my wits end. Don’t buy their homes as once they have your money they are not interested in fixing the terrible workmanship.
5/5
Trustpilot"I had a great experience viewing…
"I had a great experience viewing properties with Georgia from Avant Homes. She was incredibly knowledgeable and took the time to explain everything clearly. Georgia provided detailed information about each property, which made the process so much easier. Her professionalism and thoroughness were much appreciated. Highly recommend!"
1/5
TrustpilotWorst builders
Worst builders Worst customer service after buying the house. 5 months waited for a washroom leakage repair and still no repair done. 100s of issues which you don't expect in a new build house. Broken taps Broken boilersDamaged doors Damaged kitchen Still waitinf for repair. Every day a customer service person comes to the house with a promise to repair. 5 months are enough to build a house but not to repair the washroom.I would recommend burning your money or throw it rather then buying a house with Avant homes.
5/5
TrustpilotThank you Georgia!
Being first-time purchasers, Avant Homes made the process easy and stress-free.Georgia, our sales representative at Hay Green park served as our main point of contact.She kept us informed with succinct and easy-to-read progress updates every time. She was very easy to reach by phone or email.Always ready to help.
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