Avant Homes North East Chester Le Street reviews

★★★★★ 5/5

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Avant Waverley - Great Homes, Great Experience

We had a fantastic visit to the Waverley site in Sheffield. The sales lady had loads of knowledge of the surrounding area, its growth and the plans for the future. She listened to what we were looking for and was genuinely concerned around affordability and looking out for needs rather than just a sell. She left us alone to look around the showhouse but then accompanied us up the site to look at a potential plot, pointing out items of interest and answering all our questions. We left with a good view of what our next steps would be if we decided to proceed further. A very enjoyable visit.

Craig · 30 January 2023

★★★★★ 5/5

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Andy was absolutely brilliant

Andy was absolutely brilliant. Went above and beyond to fix our on going issues.

Andrea · 30 April 2024

★★★★★ 1/5

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Exploiting first time buyers!!!

I wouldn’t even give this a 1 star but is the only option. January 2022 myself and partner reserved an apartment with a completion date of August 2022, putting down a £500 reservation fee. Avant pushed for us to exchange contracts within a number of weeks. 10 days after this, we were told that due to having to install temporary traffic lights on the main road (which we have later found out was a lie & we’re never installed) that the completion date would be January 2023, we were given the option to pull out due to this but we’re told we would lose our deposit. January 2023 came round, still with very little work done on our apartment, we highlighted to Avant that our mortgage offer was due to expire at the end of January, due to mortgage interests rises we were going to have to pay an extra £250 a month, something which myself and partner could not afford. We made the decision to pull out of our contract. Avant then told us that we were not entitled to our reservation fee refund, even though our contract states this! I feel that Avant have acted this was as we are first time buyers. I have complained to Avant themselves over 4 weeks ago, I am yet to here back or have even had acknowledgment for our complaint! Will never use again! Disgusting!

Megan · 27 January 2023

★★★★★ 5/5

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Impressive

Very helpful agent explained all we needed to know. Show home was impressive, well finished and decorated.

Colin · 3 December 2024

★★★★★ 1/5

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The snagging list Avant homes

Update:This is a copy of todays email to Avant homes. I moved in September 2020.Please be advised there is still outstanding snagging and other issues to be resolved.1. Recent rat problem, i want all the insulation lifted, disposed of safely and new insulation replaced this will reduce the chance of weills disease. The bill that i paid for at christmas i will send to you for repayment.2. The kitchen company still have not called or emailed there is a lot that requires fixed.3. My garden pebbles and fence are in and i am also billing Avant for this, i will also send a copy for these works which i had to do myself.4. The noises emanating from the back bedrooms remain and i still want this looked at and fixed as recently its been sounding as if the back bedroom will fall into the living room.5. Pictures of wiring without relevant covers that i sent, i still want this fixed now i know there are rats around.6. The back bedroom window lets in too much cold air and is ineffective, i want it replaced, 7. I emailed you pictures of bowing of the wall on stair wall and living roon ceiling. You are arranging for someone to come today at 1pm.8. I want the ramp fitted outside my property inspected as it appears to be crumbling.9. I want the radiator cap that is missing from the downatairs toilet put on. Part of the snagging from when i moved in.10. I want the window company back to look at the bi fold doors as with the recent cold snap they are letting in cold air even with the vent closed or open.This list will go on trust pilot and progress and the list made if any.

Maeoh · 25 January 2023

★★★★★ 3/5

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AVANT ALLENSON VIEW

Moved in May 2022. 8 months later, still waiting for our snag list to be completed. We really love our home but from day one has been so stressful. Our home is beautiful but the customer service is terrible. We had a large snag list, very lazy building from the company including chips out of our flooring, scratched windows and bifolds, lights off centre, a dishwasher and sink that wasn’t even connected to the pipes and leaked into the kitchen. Our kitchen extractor is not even wired into an outside vent, leaving so much moisture in our kitchen when we cook. The list goes on. Still waiting for many issues to be solved. Even after 3 formal complaints we are no further forward. Customer services don’t seem to care. The site team have ignored our calls, voicemails and texts this new year, reverting us back to the sales team in a desperate attempt to complete our snag list. We have continuously given false promises, we were assured everything would be done by Christmas and we are now nearly February. Simply don’t know what else to do.Nevertheless, beautiful open plan living, in a great location. We love our home however not the stress that it has brought.

Bethany · 24 January 2023

★★★★★ 1/5

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DO NOT WASTE YOUR TIME OR MONEY!!!!!

DO NOT WASTE YOUR TIME OR MONEY!!!!!! I’ve been in my property for 10 months now and all I can say is once they have your money they really don’t care. Communication is zero, you’d get more sense out of a new born baby! The quality inside is poor and they will try and fob you off constantly, it’s takes a lot of nagging to get absolutely anything from them, and I’m not saying this would be them actually fixing anything. Just getting them to agree to an issue is like pulling teeth, in fact having my wisdom teeth extracted was a less painful, better experience. If I could hand this house back and get my money back I would instantly. I was told about 6 different items that were ‘standard’ specification by sales which I found out weren’t after the purchase had completed. When queried, I was told this is what you get. It took me complaining and escalating to get one of these rectified, the others are still outstanding. The site team ‘apparently’ didn’t know when I was moving in so that’s why my property wasn’t complete nor quality checked as I’d been promised. But oh wait, why were the company chasing me and my solicitor to ensure the completion date they set was met! A never ending list of snags which don’t get dealt with, no updates, can’t get through on the phone and contractors who don’t contact you. Oh and when you do eventually have an appointment booked, no one shows up because they’ve changed the date without telling you! They didn’t even lay the concrete floor level and then wanted to start drilling it up after my carpets in adjoining rooms had been laid (thankfully I chose an external company to Avant for my flooring!) The latest saga was a tap which was so hot it burnt you when it was set to warm, according to the plumber there was nothing wrong and ‘it is what it is’, his words not mine. The second one is dry verges hanging off, these are the edges of the roof. Apparently, according to the site team it was ok to leave these over Christmas as they weren’t a health and safety risk as they are plastic….. this is a two storey property so if they fall and hit someone or something I’m sure there will be damage. This is the utter ridiculousness of this company. I could write a book with the number of issues that weren’t addressed appropriately or timely.

Donna · 22 January 2023

★★★★★ 5/5

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Fitzwilliam Grange - Huddersfield

We purchased a plot on the fitzwilliam grange development in Huddersfield in December 2022. From start to finish it has been a pleasure to go through the process with Georgia & Lynsey who are a credit to Avant. Our home was completed on schedule and we were regularly kept up to date. Upon moving in any of our snags were quickly addressed and we are still well looked after, if we ever have any questions we know they will be answered!Many thanks,Keane & Anna

FI · 20 January 2023

★★★★★ 5/5

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Accommodating Professional at Greenhall Village

We went to Greenhall Village to view one of their homes. When we arrived there, we were treated very professionally by their sales agent (Jacqueline) who gave us access to the show home despite the fact that we did not have an appointment. During the tour, she was informative and accommodating. All our questions were adequately answered and the visit was very successful.

Samer · 9 September 2020

★★★★★ 5/5

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Positive experience, great aftersales at Bradley Point

I would recommend AVANT as builders, there was some minor hiccups when purchasing which were discussed and sorted, however the aftersales team (Michelle) has been especially great. We didnt have anything major on our snagging list thankfully, however the team has dealt with everything accordingly and we feel well looked after. We love our home, the estate is lovely - overall it has been a very good experience.

Daisy · 20 December 2023

★★★★★ 1/5

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Really poor customer service

Really poor customer service. Didn't even respond to an official written complaint regarding the garage not being constructed properly. After 3 years of and fighting to have the issues, which were potentially dangerous rectified, Avant were instructed through an independant adjudicator via the consumer code to remedy the poor construction and give me a written apology. Their written apology was 1 line long, which shows just how much they care about their customers!

Tracey · 18 August 2023

★★★★★ 1/5

Trustpilot

Terrible aftercare

I saw the bad reviews before buying an Avant home and thought it cannot be that bad. The design of the house itself is really nice but as soon as you have handed over the money the service you receive is shocking. I have been in my home now 16 months and the snagging has still not been completed. The communication is terrible and I would never buy from them again in the future!

Lyndon · 22 July 2023

★★★★★ 1/5

Trustpilot

Horrific company no customer service

Horrific company no customer service, do not stick to timelines and all they want is your money! They did not conduct there own snag list prior to us moving in which resulted in over 250 snags of which maybe 50 have been completed in 8 months. The en-suit shower has leaked through to the living room three times and therefore we have had a hole in the ceiling every time. The lounge still is not painted, we still require two metres of our garden. Nobody replies to emails or phone calls. The company and its fundamentals are an absolute joke. DO NOT BUY WITH AVANT!!!

Elliot · 9 January 2023

★★★★★ 5/5

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Nicola was lovely and welcoming

Nicola was lovely and welcoming! Had a meeting Sunday afternoon regarding buying our first home. Nicola was super reassuring and knowledgeable. Made myself and my partner feel at ease and comfortable.

Lauren · 6 February 2023

★★★★★ 5/5

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Carol was very lovely and we were very…

Carol was very lovely and we were very happy with the service.

Miss · 24 May 2024

★★★★★ 1/5

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Draffen park stewarton

Purchase process is a shambles. Lies by sales team encouraged by management. six date changes on our entry date with only a day or so notice each time. This was the Cause of much stress at the time. Unfortunately the purchase process was only the start of the pain.Once they have your money there is a complete lack of customer care..... They drag their feet and do everything to avoid addressing snags. Very poor quality of finish (even quoted from the signed off final NHBC inspection) resulting in many snags and each one is an arguement even the major safety related ones. Note: NHBC inspection does not ensure a high standard of finish. This is up to Avant nobody else.Their customer care automated response email says they require 10 days to respond to any query. So in general you actually have to wait 10 days every time you email customer care for them to respond and their response is usually that they cannot give a date or sorry they have made zero progress. Getting simple snags resolved goes on for months and months and if you chase them up it is another 10 days wait for a response and it just cycles on and on for months and many many emails without anything actually happening. E.g. We've had a scaffold up in our garden for months to access our velux windows that were incorrectly installed but Avant cannot give us a date for the windows being fixed (which is about a days work at the most.) The biggest problem is a culture of lies that comes down the line from management and is encouraged down the line meaning dishonest people must be the ones that are promoted in the company in my opinion. This is all to the detriment of the customer both at the sales end and the customer care department who always blame a supplier or contractor for the lack of action. This is not the first new build I have bought. The previous was a Taylor wimpy who although are not perfect they resolved the majority of snags within 14 days and the standard of finish was significantly higher. They at least tried to keep their customer happy and appeared to care about their reputation.We've been waiting more than 6 months for some of our most significant snags to be progressed and a date that they will be progressed cannot be provided by Avant. Always the contractors fault, excuse after excuse. We've had to go down the formal complaints route recently to try and get some traction on a couple of our most significant snags specifically. Not holding our breath though. I get the feeling Avant just want their customers to get burnt out and deal with issues and snags themselves at their expense.

Ross · 1 January 2023

★★★★★ 5/5

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Jacquiline was really kind and…

Jacquiline was really kind and helpful.Addressed all questions.

Monica · 2 August 2024

★★★★★ 5/5

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Every important details

Angela was very helping and answered all our queries with patience.

Monika · 9 June 2024

★★★★★ 1/5

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Poor build quality with multiple major…

Poor build quality with multiple major issues. took a year to sort eventually. Customer services are horrendous.

Mr · 21 November 2024

★★★★★ 5/5

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So far, so great…

We saw our future home during lockdown (April/May 2020) and didn’t expect to be able to do anything, let alone view or buy it. But Natalie and Avant have been fantastic whilst ensuring social distancing. Natalie J has been great, talking us through everything. We’ve just completed and we’re due to move in the next few weeks. I’ll update the review then :)

Colin · 5 July 2020

★★★★★ 1/5

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4 weeks of chasing for refund of reservation fee - Barton Point

Reserved a house but then decided to cancel, on the 29 November. It took raising a formal complaint and then a dispute through my bank before they would refund. This took just under 4 weeks. So hard to speak with anyone during this time. Unresponsive.However they only then partially refunded (£250 against £500 reservation). Paperwork states approx £100 admin fee deduction if a reservation is cancelled. No explanation as to why they have held £250. Totally unjustified given the fact I had to relentlessly chase Avant Homes to refund me. Terrible company, glad I never actually bought from the. Avoid.

Chris · 27 December 2022

★★★★★ 5/5

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James @ Waverley site

James was very helpful and contacted me straight away when I was interested in a house at the Waverley site. He managed to get me in next day and show me around the show home and was there to answer any questions I had.

Joseph · 5 April 2021

★★★★★ 2/5

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Cadley village Swadlincote. STAY AWAY!!!

Poor workmanship, water leaks, problems with front door etc. Home owners are still having problems now. One couple went to the local newspaper telling them there experience because they were that fed up with problem after problem. Avant just don't care about people as long they get there money then it's sod you. It puts a lot of stress on people's mental health. It's suppose to be a good experience buying a new home not a bad one.

Glyn · 2 March 2023

★★★★★ 1/5

Trustpilot

Disappointing

We reserved our house in Spring 2022 for our house to be completed in November 2022. We were told in July that we were at pre-plaster stage. However, we then visited our plot to find that they hadn’t even started. It is now December and we are being told May 2023. This is after a number of ignored emails from us that they have finally changed our completion date. When we spoke to the sales office in August we told them that we have ordered a sofa to arrive in February (as we were told our house would be complete for November) and we were told that we have made a ‘rookie mistake’. Avant have continuously lied to us and have not been active with building our house.

Miss · 21 December 2022