Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotFriendly staff, but no printed Brochure material
Friendly staff, but no physical brochures. The issue is when out one doesnt have a lap top with one, and so to look into each has to wait until you return home. This is a lost opportunity to position and sell to us. It is all well and good cutting that cost, and stating look when you get back, but the mood you are in and driver changes the more sites of others visited. Hard to put one next to the other when you have no brochure and they do.
Alan · 5 June 2023
★★★★★ 5/5
Trustpilot1st class
1st class. I’d like to commend and thank Louise at Wilbur Chase for her warm friendly welcome and all the kind assistance she gave me at short notice. I’m sure Avant realise how fortunate they are to have quality professionals like her in the group.
Nidal · 1 January 2022
★★★★★ 5/5
TrustpilotAvant have given us our forever home
Avant have given us our forever home, its a modern high quality build with so much potential. We looked at a number of other house building sites but none of them matched the features offered as standard that Avant does. The process was smooth and well explained and all of the face to face interactions with the sales and site staff have been professional and friendly. Recommended!
Alan · 17 September 2020
Agent replied · 10 June 2024
Hi AlanThank you for your reviewIts great to hear that you see your home as your "Forever Home", and that our team have provided excellent service throughout your Avant journey.We wish you and your family many years of happiness in your new homeKind regardsAvant Homes
★★★★★ 1/5
TrustpilotPoor quality build and customer service
Having reserved at the higher spec I have been delivered a lower spec (as specs changed but I wasn't informed) I was unable to move in on my move in day as at home demo I found 106 faults (that figure has doubled since then). This was delayed by 2weeks for things such as pipes sticking out, walls collapsing, half finished jobs. The level of workmanship is well below standard especially considering the cost of the property (a lot is being carried out by what appears to be apprentices which is fine as people need to learn but this should then be checked over by someone experienced which isn't getting done). I have now been in the property for 6mths and still have outstanding work. Customer services are extremely poor at giving you timescales, workmen often don't turn up, you get conflicting information. My site has seen 4 site managers come and go in less than a year which speaks volumes. I would not recommend Avant homes to anyone! I don't have one good work to say about them unfortunately
Nicola · 26 May 2023
★★★★★ 1/5
TrustpilotNew Build Nightmare
Worst level of customer service I've ever had the misfortune of dealing with.Did you know, that even when Avant have carried out home repairs and the problem remains, they abandon you at the 2yr mark because your warranty expires? They do not guarantee any of their repair work! I've been waiting 12 months, for Avant (who are builders), to find a contractor to come and correct the holes in my brickwork to the front of my house!! Am.I missing g something? Or is this literally your job? It's absurd. The real issue at the moment though, is its moving into summer months and Avant are still responsible for our site maintenence (even after them leaving site nearly 2 years ago, the site is still not up to spec and hasn't been adopted by our management compay). The absolute embarrassment I feel, driving into our weed ridden jungle, is awful. I kid you not, in some parts of the estate, the grass is 2ft high! And they could not care less. Customer service don't want to know. Roads unfinished, bins not emptied, fences broken, land flooding, we have the lot. Not to mention that we have no safe way on foot to leave the estate, because Avant won't build the bridge that was in their contract because its too expensive. Seriously, you have to be prepared to dedicate a LOT of hours chasing issues, trying to hold them accountable for their building and maintenence standards and ultimately getting nowhere. Once they have your money, they don't care.
Lynz · 26 May 2023
★★★★★ 1/5
TrustpilotI wish there were a zero rating option
I wish there were a zero rating optionWe've lived in Wynyard Park for just over 5 years, no end of remedial works were needed to the house when we moved in and anything that still wasn't rectified or brought up to standard after the first 2 years Avant washed their hands of.The estate itself is a mess, the main road in was only completed recently, the pavements aren't finished, the communal grass areas have had to be maintained by residents as Avant don't care about the state of the place now they have their money, but Wynyard Park won't maintain these areas until Avant make good leaving the residents in limbo. Same with the roads, they won't be adopted until they too are brought up to standard. Radio silence from Avant.We are trapped on this estate unless we get in the car, there is NOTHING here but houses, with more being built.The "different vision of living" that was sold to us was a pack of lies, there are none of the country walks, cycle paths, community spaces that were promised. Let alone a shop, pub, community centre, or anything that was sold to us.We are threatened with legal action for trying to access the surrounding fields that haven't yet been built on. They have literally fenced us into the estate.If you are considering buying here please speak to residents first as potential buyers should be aware of the way Avant and Wynyard Park operate.
Emma · 26 May 2023
★★★★★ 1/5
TrustpilotAvant at Wynyard - thieves!
Bought a house at Wynyard, promised the world and get nothing. We pay a service fee and have pot holes, unfinished paths and we even have to cut the communal grass. No secondary school, shop, bridge or children’s play park… it’s ridiculous, DO NOT BUY FROM AVANT.Wynyard park do not help the situation,all complaints are always deflected back to Avant even though it’s their land.Nothing will be done regarding the bridge over the A689 until a tragedy happens, they’re putting lives at risk.
Ian · 25 May 2023
★★★★★ 1/5
TrustpilotNIGHTMARE ON WYNYARD GRANGE
Unfortunately, you can't give a zero, so it makes Avant ratings look better than the real value.This is my second Avant Home because the first wasn’t built to standard! When I moved into this house nearly 5 year ago, I left a good review because they did a good job of getting the second house right. HOWEVER, 5 years on and I'm still getting fobbed off with "sorry we can't do anything as you are out of warranty" (even though I've been reporting issues since moving in. We've just got the main road in; we have unfinished paths; blocked drains; missing and dead planting; absolutely no landscaping maintenance (grass cutting and weeding). Our estate cannot be adopted by the local management company because Avant have failed to meet the required specification for it to be handed over. My property suffers flooding from the adjoining field, has damaged my drainage and patio and I can’t maintain my garden. We pay fees and see nothing for it! Residents have been forced to maintain the landscaping as you could lose a small child in it! We paid a much higher house price premium to live on this development with an annual ‘estate’ charge. We bought a dream, oops sorry…. VISION and have lived a NIGHTMARE (especially where my house is located). It’s going to take a miracle to appease disgruntled residents of this community. FINISH OUR ESTATE AND GIVE US WHAT WE PAID FOR!
AA · 25 May 2023
★★★★★ 1/5
TrustpilotIn a trail of broken promises and neglected responsibilities, Avant has transformed our once-promising estate into a disheveled, unadoptable mess - trust them at your own peril.
If there were an option to rate Avant a pitiful zero, I assure you, I wouldn't hesitate. As a resident suffering for far too long, I've witnessed our once promising estate deteriorate, rotting in the chaos left in Avant's wake.The problems are glaringly obvious, the pathways are disfigured by damaged tarmac, presenting a clear hazard to pedestrians. Our drainage systems, ironically, are clogged with the very debris discarded by the builders, transforming our anticipated rainfalls into potential floods, rather than the nourishing events they ought to be.Our public spaces, expected to be verdant retreats, now mimic overgrown jungles. The neat hedgerows now appear as if something has been brutally dragged through them, symbolizing the neglect we've been subjected to.The fences, meant to secure and adorn our spaces, are in a pitiful state. The trees - once symbols of life and beauty - stand as painful reminders of broken promises. Many have died, others are simply wonky and damaged, a stark contrast to the thriving greenery we were assured.Avant's final act was to build the last house on this estate, then without a second glance, they abandoned the site. Their neglect has been a persisting pain for us ever since.Every resident was wooed with grand promises, only to be disillusioned by the harsh reality, a far cry from the assurances we received. We've been left to grapple with the aftermath of Avant's negligence, with no visible pathway to restoration.I voice these words not out of impetuousness, but from years of harsh experience - AVANT IS NOT TO BE TRUSTED. If you are considering purchasing a home from them, I implore you to tread cautiously. Don't let their sugar-coated promises cloud your judgment of their potential actions.
Dave · 25 May 2023
★★★★★ 1/5
TrustpilotZero estate maintenance leading to…
Zero estate maintenance leading to overgrown grass, roads and paths not finished, Play area or walkways haven’t been completed. Estate should have been handed over to the estate management company at least 1 year ago, but due to Avants complete neglect and unwillingness to bring the site up to standard we are left paying fees and receiving no service.Contacted them regarding shared driveway being laid wrong and told nothing they can do despite them admitting it was wrong when sending me the drawing showing private and shared areas.Needs addressing!!
Anonymous · 25 May 2023
★★★★★ 1/5
TrustpilotAvant Promise the world but don’t…
Avant Promise the world but don’t deliver.I have had five leaks in the first 3 years, the last few they weren’t interested in as much upside of two year warranty.Land to the side of the property that was theirs was raised randomly which now causes flooding to my gardens and garage.Has took them three years to put a surface down to my road & the green spaces have just been left to turn into a jungle.Absolutely awful, will Never buy Avant again.
Brian · 25 May 2023
★★★★★ 4/5
TrustpilotLewis has been very helpful and…
Lewis has been very helpful and friendly in handling all our questions at Greenlock Place, Leeds, also patient whilst we decide whats right for us.
Catherine · 23 November 2023
★★★★★ 1/5
TrustpilotAwful customer service
Awful customer service. I wouldn't have purchased my home had I known beforehand how poor they really were. Sales team were 'okay' - nothing special, but nothing really bad, but the aftersales and customer care team are truely terrible. You're lucky to get a call or reply at all. Been in months now, missed appointments to have snaglist items resolved on multiple occasions. Refusal to arrange workmen outside of work hours so it's more time off from work each time. I've never known a company so disorganised. It's worth noting that compared to some of the stories I've heard I think I've faired fairly well on what has gone wrong with my property, but I still have a much longer list than I expected honestly. I'm from Waterside quarter, lovely estate, great looking homes, terrible customer service, you won't get anything broken fixed, simple as that. Nothing so far as been resolved on my property. Be warned, if you purchase assume zero warranty or support or be left frustrated and disappointed.
Ethan · 19 May 2023
★★★★★ 1/5
TrustpilotThe worst level of customer service I…
The worst level of customer service I have ever received. Once they have your money any level of customer care is completely gone. Damage to every door front in kitchen which was highlighted the day before keys were exchanged and still chasing to have this rectified over 6 months later. 7 failed appointments and days of annual leave later and nobody bothers to turn up to appointments. Emails go completely ignored, there’s no escalation process and I’ve been swapped between customer care reps at least 4 times in as many months. Nobody takes any accountability for anything. I’m having to chase the subcontractor for the kitchen myself who are just as useless and downright rude. Front door does not lock, gap in gable, cracked tiles in bathroom, draining issues in garden, drive is falling to bits. AVOID THESE COWBOYS.
Kirsty · 16 May 2023
★★★★★ 5/5
TrustpilotVery impressed
Looking round at property stock in the area. Avant are a cut above everything local. Helen has been great at Collingsgate helping to secure the correct home for me on the correct plot. Maybe these guys are different to the average builder. I will update as we progress!
Daren · 21 April 2021
★★★★★ 5/5
TrustpilotJaqueline was fantastic
Jaqueline was fantastic, she was very helpful and kept in touch throughout the full process. She made finding my home a very easy process.
David · 8 December 2023
★★★★★ 5/5
TrustpilotAdam Kniveton was excellent
Adam Kniveton was excellent. Very speedy to replace a broken drawer. Very friendly and understanding. Initial customer service wasn't great but that is no detriment to Adam who was spot on.
Shane · 8 June 2023
★★★★★ 5/5
TrustpilotAvant homes Laura is such a brilliant…
Avant homes Laura is such a brilliant staff. Her professional skill helps my family of Berry Hill Mansfield a lot in house repairs. Laura's nice and pleasant manner delighted us all.
Yung · 8 June 2023
★★★★★ 1/5
TrustpilotBuild quality isnt great, aftersales is a joke.
Build quality isnt great, aftersales is a joke, attitudes from sales staff and aftersales staff pathetic, I could go on and on about issues and excuses but I`d simply be wasting my time, beware.Obviously cant sell the homes due to the reviews on poor everything so rent them out, waiting over a year for initial snags to be rectified with garbage aftersales mails and service.
Lee · 1 May 2024
★★★★★ 5/5
TrustpilotTrinity Fields, Retford
The Trinity Fields staff at Retford are amazing. Carla dealt with us at first and helped us reserve our new home as she knew how much we wanted it. Today (3rd June) we went to the site to see the progress on our house and spoke with Nadia who is so lovely, she gave us some more helpful information and told us to come and visit whenever we want which is really kind (we’ll definitely be there every week)!!
Jordan · 4 June 2023
★★★★★ 5/5
TrustpilotWitham st Hughes
The sales lady took us around some incomplete houses which was great to see how they become the beautiful places they are. She was friendly and very accommodating. Thanks Andrea Hooley
Jay · 3 June 2023
★★★★★ 1/5
TrustpilotSIMPLY A DISGRACE!!!
Yet again we have another “sink hole” issue upon the entry to our development which is now 5yrs old. We still have no roads, the East Riding Council will not sign the development off because we are quite literally “the forgotten development”. Godwin Vale Stamford Bridge York. An exclusive area, high cost housing but cheap experiences and poor customer service. To say that we are deflated, demoralised and now defeated is an understatement Avant, you win! If by some miracle we could ever secure a sale here we would be out in a heartbeat. But why subject another family to the four years we have endured. DISGRACEFUL COMPANY!!!!!By all means contact me, again for another report. We have enough images over the years and are taking this to the York Press as well as the Council. You should be banned from operating any further developments until you rectify the ones you have left behind unfinished.
Jamie · 4 May 2023
★★★★★ 4/5
TrustpilotWe are in the process of purchasing our…
We are in the process of purchasing our property from Avant Homes, so far the engagement has been positive and Shomala our Sales Lady has been very helpful She has been really understanding and has a really nice gentle approach which has been fantastic for us
Esther · 26 August 2021
★★★★★ 1/5
TrustpilotDont fill out your nhbc survey until…
Dont fill out your nhbc survey until all the work in your avant home ha been done. Because i can almost certainly assure it the work (snags) will not get completely by avant homes. no customer service what so ever!!its not surprising to see avant home with only 2.7 star rating on here.IF YOU LOOK AT THE FIVE STAR REVIEWS FOR AVANT YOU WILL SEE THERE JUST MADE UP TO COUNTER BALANCE THE STAR RATING FROM BEING 0.THE FIVE STAR REVIEWS MOSTLY STATE THEY ONLY ASKED SOMEONE A QUESTION AND AVANT ANSWERED IN THEM WITH LOADS OF INFORMATION.THEN APPARENTLY TAHT PERSON LEAVES A FIVE STAR REVIEW.ITS LAUGHABLE.THERE ONLY THERE TO HIDE THE FACT IF THEY DIDNT HAV SOME FIVE STAR REVIEWS AVANT HOMES WOULD BE A BIG FAT 0 STAR COMPANY.
Kimmy · 2 May 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
