Trusted Agent profile · Cheshunt
★★★★★
1,383 reviews across 2 platforms
Goffs Oak, Cheshunt, EN7 6TE
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Cheshunt, at Goffs Oak, is rated 4.0 out of 5 across 1,383 reviews on two platforms, including 3 Google reviews rated 2.3.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheshunt.
Every review we hold for the Cheshunt office, from every platform, shown as written. First names only.
5/5
Trustpilothappy with the service
We are happy with the service. We received good information Thank you
Good Morning Arpan, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
1/5
TrustpilotCrest Nicholson are absolutely abysmal (and that's being nice)
Crest Nicholson are absolutely abysmal, i have never seen customer service like it. They dont respond to emails or calls, its as if the customer service department is having its emails read by Stevie Wonder and the phone calls answered Beethoven. My Father was going to buy the house 3 doors down but i told him not to after the issues we have been having. Crest if you are there, please close up shop just so no one else has to go through the misery that so many people on here are experiencing.Ps. Please dont come back with your "Robot like response " have some balls and just put your hands up and fix the problems.Lots of love A very unhappy Crest home owner!!!P.S.S. i Live on the Borrows Site. Plot 11 if you are interested.
Sorry to hear this, we will ask our Customer Service team to get in touch with you directly regarding your complaint. Kind regards.
4/5
TrustpilotLauren at Arborfield has been great
Lauren at Arborfield has been great. Nice, honest lady and we have just reserved a plot. Lovely to work with someone who has an honest, friendly approach.So far we’ve been very impressed. The first visit the flat was flooded but on the second viewing we had an explanation from the site manager who was nice to deal with. Cannot wait to proceed with our purchase and I trust they are a good company to work with. I hope this feedback is passed to Lauren... she was informative and not pushy which was much appreciated.
Thank you for taking the time to write a review, we will share your comments with the Chiltern team.
5/5
TrustpilotThe brilliant Lesley and Darren at Claybourne
Wanted to briefly share our experience and have to say that from the word go its been floorless journey. I employ a lot of people and I am in business with many more I would say I have learnt how to recognize false people and genuine people. Leslie was so warm so welcoming and so genuine my partner and I had been shocked at how unprofessional and uninterested all the other sales teams were that we encountered at various other builders it actually became a bit of a running joke between us during the time we were looking to buy, thankfully that all changed when we walked into the Crest sales office in Steeple Claydon. Leslie and Darren the site manager demonstrated incredible communication throughout the process I can honestly say I never waited more than 1 hour for a return phone call or an email reply and obviously we had many things to do. The process was so smooth and then we came to moving day and we got the keys to our fantastic new home a brilliant plot with everything done as we asked.We will always be able to look back at that time with fond memories despite all the bad things that were going on with the pandemic and I put that down to Leslie and Darren's professionalism, work ethic, and integrity we will always be grateful to them both and to Crest
Thank you for taking the time to provide your feedback on our team at Claybourne, we will share your experience with our Chiltern team.
5/5
TrustpilotLaurie was extremely helpful today very…
Laurie was extremely helpful today very informative and answered all our questions today when we visited your wantage fullers grove office in regards to your noble park Didcot site plan that we are interested in .thank you Laurie for all your help & guidance today .
Thank you for taking the time to share your experience.
5/5
TrustpilotExcellent sales team - many thanks
I have recently exchanged contracts on a property in Brookland Park (P118) - Bristol. The sales team and especially Chris Hamilton and Kelly Rees have been extremely helpful and professional. Chris was my main point of contact , she helped me through the process and was very patient and responsive when asking questions. The sales team positive attitude has definitely contributed to my choice to buy a Crest property.Many thanks , I look forward to moving to my property.
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South West team.
5/5
TrustpilotLesley has been absolutely brilliant…
Lesley from The Claybourne development in Steeple Claydon has been absolutely brilliant right from the start of the process. After a bumpy start with issues selling our own house, Lesley kept us informed about Crest Nicholson’s view on this, whilst all the time ensuring we were reassured and giving us confidence that our new home would still be ours.We recently met with Darren the Site Manager who has also been brilliant. Very professional and nothing was too much hassle.
Thank you for taking the time to share your experience and choosing Crest Nicholson.
5/5
TrustpilotRyan was very informative and patient…
Ryan was very informative and patient with us as he showed us a number of properties. He didn't make us feel rushed and answered all of our questions and had great knowledge on the local area and facilities.
Good afternoon Sebastian, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear of the great service you received, Ryan will be delighted to hear your comments.
5/5
TrustpilotNice staff
Nice staff. She talked us very calmly and told us everything which I asked her.
Good afternoon Samir, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotDanielle was amazing at helping us…
Danielle was amazing at helping us proceed with a complex deed of variation on our current property which enabled us to quickly move into our new property. She was quick, very efficient and did everything and more possible to help make the process as stress free for us.
Thank you for taking the time to share your experience, Danielle will be delighted to hear your comments.
5/5
TrustpilotGreat customer service
Great customer service. Very helpful 👌 providing right information 👏
Good morning Suman, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotHelpful
Helpful , listen to your needs, Very happy with Ruth thanks
Good afternoon, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Ruth.
5/5
TrustpilotI moved into a Crest Nicholson property...
I moved into a Crest Nicholson property at Campbell Wharf in March and have been absolutely blown away with the service they have offered. My apartment is everything I could have dreamt of. The finish on my property is perfect and I have the pleasure of overlooking a beautiful private courtyard. I'd like to give a massive thanks to Sasha (Sales Executive) & Chris (Project Manager) for going above and beyond to make this a pleasurable experience.
Thank you for taking the time to share your experience. The team will be delighted to hear your comments.
5/5
TrustpilotBecky and the team at Crest union park…
Becky and the team at Crest union park Daventry are such amazing people. I’m a first time buyer so things can get quite confusing, but Becky explained things so clearly and in a very easily understandable way. She made boring paperwork into something fun and interesting (quite a task). Buying a house is a big thing and it’s not easy, but I’m super looking forward to moving in! Thank you again 😊
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
5/5
TrustpilotRelaxed and welcomed
My enquiry made we feel I was important to the company.
Good morning Janet, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Jan at Meadow Fields.
1/5
TrustpilotUnless you want to be waiting 80+…
Unless you want to be waiting 80+ minutes to get out of your estate due to the construction companies poor planning of new builds onto main roads meaning they then have to dig up half of it creating roadworks that create tons and tons of traffic don’t bother!
Thank you for your feedback. We recognise the inconvenience these planned essential works have caused and thank residents for their continued cooperation as we work to complete them ahead of the Christmas break. These works, which have been communicated openly with residents and the local community, are being carried out in line with the framework agreed by local authorities, and once complete will help deliver improved connectivity for the community.
5/5
TrustpilotGreat customer service from the staff…
Great customer service from the staff with great information provided!
Good afternoon Will, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotPotters Grange, Ashby
A thank you to Anita at the Potters Grange site in Ashby, Leicestershire who has been supporting me in buying one of their properties. She is professional and made me relaxed throughout the process while keeping me informed of the process. An asset to the company.
Thank you for taking the time to share your experience.
5/5
TrustpilotMakes you feel at ease
Makes you feel at ease , nothing is too much trouble x
Good morning Gary, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Katrina.
5/5
TrustpilotSo professional
Can’t recommend Lauren, Hazel and the entire team at The Rowans highly enough. From the moment we walked through the door of the site office, we were made to feel very welcome and comfortable. They are all so friendly and go through everything with you so you fully understand what is you are buying. Attention to detail is very important to them as well as putting you at your ease.
Thank you for taking the time to leave a review. It's great to know that Lauren and Hazel provided such a positive home-buying experience for you.
5/5
TrustpilotGreat support from Julie
I Have just reserved a Crest Nicholson home at Highbrook View. Julie has been very helpful, supportive and has explained the process to me in great detail. Julie has also made sure that I am happy with everything before signing the reservation agreement. Would highly recommend.
Thank you for taking the time to share your experience.
5/5
TrustpilotJosh over in the Elmswell site
Josh over in the Elmswell site, was extremely helpful. As we are first time buyers, he took the time to explain the whole process of what happens when purchasing a house. He managed to speak to us although we turned up without an appointment. And fitted us in at another site to view the home we were looking at. Josh went above and beyond in customer service, very open and honest about the process.
Thank you for taking the time to share your experience. Josh will be delighted to hear your comments.
5/5
TrustpilotAspen Grange Stowmarket
I had a walk in last week at Aspen Grange Stowmarket to look into my options with buying a new property in 2025. I was greeted by Nikki in a warm and welcoming manner. When going through my options she was informative, professional and bubbly which made the whole process far more reassuring. The site appears as clean and calm, and the show homes are stunning. I look forward to returning in the New Year to take another look.
Good morning Chloe, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Nikki, she will be delighted to hear your comments. We look forward to seeing you again in the New Year.
5/5
TrustpilotGreat experience
I went back to the site on many occasions. Oliver was outstanding and is extremely helpful. I personally wanted to find a house nearer the town but really couldn’t fault the Crest Nicholson development.Thank you Oliver.
Good morning Jane, thank you for taking the time to share your experience. We're pleased to hear of the excellent service you received from Oliver, he will be delighted to hear your comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheshunt.
