Trusted Agent profile · Cheshire
★★★★★
590 reviews across 2 platforms
18 Princess Street, Knutsford, Cheshire, WA16 6BU
Bridgfords's office in Cheshire, at 18 Princess Street, is rated 2.7 out of 5 across 590 reviews on two platforms, including 137 Google reviews rated 4.7.
Every review we hold for the Cheshire office, from every platform, shown as written. First names only.
5/5
TrustpilotI have an amazing experience with…
I have an amazing experience with Bridgfords sale , in special with Caroline Edwards, wich was very receptive and help us to move in our property as soon is possible ! Thanks very much and i will recomend Bridgfords sale for rent or sale your house 😊
1/5
TrustpilotUnprofessional
I called Bridgfords this morning to book a viewing on a house added to rightmove today. I was passed to Steph who started the conversation with "whats happened now" ?????? She was reluctant to book a viewing so i didn't. Rude, abrupt & unprofessional. Id suggest not talking to people like you know them and do your job which is booking viewings.
1/5
TrustpilotWorst estate agents I've used
Bridgfords Newcastle are unorganised and only tend to communicate with you when it is in their interest. They can be very difficult to get hold of once you moved in.They charge a fortune to renew the tenancy and remain in the property then when you decide to move out of the property, they charge if you need a reference from them for your new property.Would definitely not recommend!
1/5
TrustpilotTerrible customer service
Terrible customer service - they do not get back to you. They also cannot market houses - we have had no viewings since being on the market with them for 4 months.
5/5
GoogleAnother very professional service from Bridgfords again. Heather helped me enormously and was very efficient throughout. Very good customer service from her and a very good letting team.
Wonderful to read Ross that you had a fantastic experience with our local Bridgfords team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars, I would. I had an absolutely horrible experience.... as a purchaser. I was made to feel like my requests were outrageous, despite following the recommendations of Bridgefords surveyor. I was told that I was disgusting and shouted at.. avoid Sale at all costs, it's just not worth the abuse. There are plenty of professional estate agents.
5/5
TrustpilotI had best service
I had best service , and kept up to date with the process. From Daniel Bright , and communication was seamless. Always informed me what was needed every step. Excellent work.
1/5
TrustpilotSuch a pain from start to end
Really unprofessional and sloppy! I've wasted part of my life in writing emails, repair reports, and complaints...all to little or no avail. At the end of my tenancy, as a goodbye present, I was denied my deposit without any valid reason. I only managed to get it back through adjudication. If I ever deal with this company again, it will be too soon.
1/5
TrustpilotWaste of time!! Don't use them
Poor customer service , waste of time don't book any valuation with them they don't send professional agents to view your property and you need to chase them several time to get the valuation report. Rude agents on the phone. I am glad i haven't used them for any buying/selling service.
5/5
GoogleBrilliant customer service. We had support from our agent throughout, which made a huge difference when dealing with solicitors etc. Recommend
Thank you for your wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have rented our property out with Bridgfords for 2 years now and always received excellent service. We would recommend them to anyone who is wishing to rent out their property.
Thank you John for your 5* review! I will of course make sure your kind comments are passed onward to our local team. Best wishes, Scott
5/5
GoogleThis is the first time I am moving into my own place and Bridgfords have made it so easy for me and made me feel like any question is welcome.
Many thanks Rachel for the amazing 5* review of your experience with our dedicated Bridgfords team. Best wishes in your new home, Lucy
5/5
GoogleBeen with Bridgfords for almost one year now as a tenant, and have had 2 occasions to call out tradesmen for work to the property. Excellent, helpful, timely and efficient.
Thank you for your kind words and 5* review. It is great to read that the team were helpful, timely and efficient. Best wishes, Emma
1/5
TrustpilotDon’t trust them with money
I vacated my property 8 months ago and is still waiting for my deposit. After I vacated the property I kept calling and emailing them several times and they replied to me after 3 months. They have not even paid the refund of my rent which is around 150£. Horrible people
5/5
GoogleThis is to Heather Yarwood She has been very helpful working with me to find me a rented property I couldn't have asked for more Thanks HeatherPositiveResponsiveness, Quality, Professionalism
It is brilliant to read another glowing review of our local team, thank you for taking the time to rate us 5*'s. Kind regards, Scott @ Customer Relations
1/5
TrustpilotWhat a disgusting company
What a disgusting company, I’ve rented for the last 13 years and not had a problem, until I picked up the phone and spoke to Bridgfords Preston. Between them the don’t have a clue what’s going on, they are rude and don’t know how to speak the truth, you get passed from one person to another. No not use this company they are a joke!!!!!
1/5
TrustpilotBridgfords Withington are awful! Avoid at all costs
I have had a terrible experience with bridgfords (Withington) over the entirety of my tenancy. Staff are always rude and flippant, never respond to any problems with the house (both bathrooms were not fit for use for 4 MONTHS) and become audibly angry when you decline viewings for good reasons. I wouldn't recommend that anybody uses them.
5/5
TrustpilotGetting my apartment was seamless with…
Getting my apartment was seamless with bridgfords. I appreciate and love the unwavering efforts of their staff DANIEL who attended to me and put me through everything from start to finishThank you
5/5
TrustpilotGreat service
Great service. Quick to respond and get completion over the line. Always contactable and eager to help.
5/5
GoogleExcellent lettings agency, all staff are friendly and really helpful and they go the extra mile when it comes to customer service 10/10 :) will definitely recommend :)
Thank you Rachel for your 5* review and 10/10! I will of course make sure your kind comments are passed onward to our local team. Best wishes, Scott
1/5
TrustpilotActively worsen the relationship…
Actively worsen the relationship between tenant and landlord with poor, slow, delayed or completely missed communication.
5/5
GoogleCaroline and Liz have been helpful and supportive throughout the purchase process. Strongly recommended!PositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotProfessional and Courteous
Professional, speedy and courteous service from start to finish.All three members of staff I had contact with were excellent.A smooth sale process. Thank you.
1/5
TrustpilotNon Responsive
We've been using their management services for 5 years but the last 2 years have been a disaster.Their forced Landlord regulations fees is just a farce to extract money from landlords and their inability to deal with matters is just laughable.
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