Every review we hold for the Cheshire West and Chester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have recently bought a house through Jones and Chapman in Little Sutton. The company have been fantastic in keeping me up to date with new houses and always fit the viewings around me. Emily in particular has been incredible and will always get back to me straight away. She has conducted all our house viewings and has been extremely professional, but at the same time warm and welcoming. I took my daughter to view the house we bought and again, Emily was fantastic with her. Would 100% recommend.
Emma · 22 February 2025
Agent replied · 23 May 2025
Thank you for taking the time to leave us this amazing 5* review and recommendation Emma. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe met Amy on our first viewing of the property we bought, Amy was there from start to finish through the whole process and nothing was a problem. We would highly recommend Amy to anyone who is thinking of buying or selling she was absolutely brilliant thanks again Nina & Paul
Paul · 8 November 2025
Agent replied · 22 November 2025
Thank you so much for your kind words, Nina and Paul! We are thrilled to hear about your positive experience with Amy. She truly goes above and beyond for her clients and we are so grateful to have her on our team. Thank you for choosing us and for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe little Sutton team were wonderful and very helpful throughout my mortgage process. Ryan was very helpful and professional, he was very patient with all my plenty demands and very responsive to all my emails and calls. I will recommend this branch for all your mortgage needs👌 👍 ☺️ …
Esther · 17 October 2025
Agent replied · 22 October 2025
Thank you for your kind words! We are thrilled that our team, especially Ryan, was able to assist you with your mortgage needs. We pride ourselves on providing excellent customer service and it's great to hear that we met your expectations. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMy mortgage adviser: Catherine Hughes.
Catherine was extremly professional, helpful, clear and efficient. They helped … More
Jamie · 23 September 2025
Agent replied · 22 October 2025
Thank you for your kind words and for choosing Catherine as your mortgage advisor. We take pride in our team's professionalism, efficiency, and helpfulness, and we're delighted to have made your remortgaging process seamless. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe whole team provide an excellent service, always happy to answer your queries in a timely manner & with a friendly approach. Ryan is an amazing shining star 😃 …
Jayne · 25 April 2025
Agent replied · 23 May 2025
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe can’t thank Catherine enough, she was so helpful always there when we needed her for anything. Can’t recommend enough, if you’re after a mortgage advisor I wouldn’t look anywhere else. Thanks for all your help.
Demi-Lee · 23 January 2025
Agent replied · 23 June 2025
Thank you Demi-Lee for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCatherine was terrific in guiding us through the mortgage application and getting us a good deal.
The most responsive and knowledgeable of all the people we dealt with during our house purchase. Recommend.
Dan · 25 November 2024
Agent replied · 10 November 2024
Many thanks Dan for the fantastic recommendation and 5* review. I have passed your flattering comments onto our Little Sutton branch. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service from Steve, Will, Kate & the team at the Little Sutton office.
Contacted them to value and sell my property. Fast and efficient from valuation to market and organised both photography and EPC assessment. The team ptovided regular updates and quick response to any queries I had.
Secured not only 4 viewings within the first few days of the property being up but handled all viewings and agreed an offer above asking price by the following week.
Thanks again to the team and would thoroughly recommend.
Steven · 23 June 2024
Agent replied · 26 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently bought my first home through Jones & Chapman, and I honestly couldn’t speak more highly of them. Amy, who managed my purchase, was absolutely incredible, she went above and beyond to keep everything moving, especially when … More
Caitlin · 23 October 2025
Agent replied · 22 October 2025
Thank you for your amazing review! We're thrilled to hear about your positive experience with Amy and our team at Jones & Chapman. We strive to provide exceptional customer service and we are so glad we could assist with your first home purchase. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAmazing staff, Kate, Claire, Amy and Ryan. In the Ellesmere Port branch. Each of them are all friendly, welcoming, very professional, knowledgeable and approachable. Would highly recommend anyone to come and talk to this team. Brilliant all around service.
Dexter · 23 July 2025
Agent replied · 9 August 2025
Thank you for the great review! We are lucky to have a team as knowledgeable and welcoming as Kate, Claire, Amy, and Ryan. We strive to provide excellent service to all our customers and are delighted that you had a brilliant experience at … More
★★★★★ 5/5
GoogleClaire. Amy and Ryan what a fantastic team. They have all been so patient and encouraging every step of the way. I can't find words to praise them enough. Definitely would recommend them to family and friends
Susan · 16 July 2025
Agent replied · 9 August 2025
It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.
★★★★★ 5/5
GoogleVery Professional service from Steve and his Staff. You will not be Disappointed Allways kept up to date with the sale of your Property .
Keith · 27 October 2023
Agent replied · 26 October 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI and Patience had an excellent experience with Ryan at Jones and Chapman. From our very first house viewing to finally getting our keys, everything was seamless. He was always ready to answer our questions, offering valuable advice and … More
Eddie · 25 February 2025
Agent replied · 23 April 2025
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleJust thought that we should share our experience with Jones and Chapman Little Sutton.
They were the most expensive estate agents fee that we received. Sold to us by the lister that they offered a "premium service with feedback guarenteed after every viewing"
Sold premium package for an additional fee £££ which included a premium listing, a "for sale" sign, photographs and a video.
For Sale sign didn't arrive when we were informed it should, chased 4 times - received after 9 weeks! No communication from J & C
Property was listed without the video or premium listing, chased jones and chapman - issue recitfied within 48 hours.
Photographs - We were satisfied with the images provided.
Upon signing contract - We were offered the option to improve their agents "sales incentive" for an additional £££ Fee. Which should have rang alarm bells, as no other estate agent offered this!!!
Tried to contact lister 4 times throughout the listing period informed each time, that he would call me back. I never receveived a call.
We have had around 18 vieiwings and have received feedback on 3 - after I complained that we were not receiving feedback.
We then stopped taking viewings from people not a position to make an offer. We were told that the very next viewer was a cash buyer, upon (me) asking for their feedback, I was told that they loved the property, wanted to make an offer but didn't have the cash and needed to sell their property first. When I questioned why they told me he was a cash buyer, they replied with "he has some cash, but not enough"
Sometimes given 1 hour notice before vieiwings - 90% less than 24 hours notice.
Once came around with a viewer on a saturday morning without telling us. Had to turn away at the door as we hadn't even got up.
Viewings booked in for certain times - one time arrived 2 hours earlier with J&C (We were not informed)
Asked for the listing to be removed, contacted 6 times within 2 weeks. Listing was not removed.
Unprofessional to say the least.
Chris · 28 October 2018
★★★★★ 5/5
GoogleWe went for our initial mortgage appointment with Charlotte Jones--the new Mortgage Consultant at this branch we werent disappointed! This is a free service and if you're thinking about buying your first home I urge you to book in! Me and my partner have been so dubious about getting a mortgage due to the fear of unknown and online mortgage calculation telling us we could never afford the repayments. Charlotte arranged an appointment from our first point of contact and we went along and spoke to her in great detail about what our dream first house would be and the areas we'd want to live. She took us through our current outgoings and how much we could afford on our joint salary. We also spoke in length about our current situation and how much we could be saving per month for our deposit. She went through the different income protection, critical illness insurance etc to show us our options. The mortgage brain then gave us some real time results to what mortgages were available. Before this I didn't understand types of mortgages or where to even begin fixed, variable, what's best? Now I have clarity go exactly what we are aiming for and how to get there. Hopefully this time next year, we will then be ready to buy our property! I trust her so much due to her professionalism that I wouldn't want to go anywhere else for our mortgage. Her knowledge is unlimited and she makes you feel so comfortable and reassured. If you're thinking of getting a house and don't know where to start, I wouldn't recommend anyone better to go to for advice. Thank you so much Charlotte, you've helped us take the first step!
Gemma · 28 October 2018
★★★★★ 5/5
GoogleThis is the second time that we have used Jones and Chapman to sell our property.
All staff use their wealth of experience in the industry and professionalism, to put you at ease and take the stress out of selling your home, advising you at every step of the way.
Alison · 28 July 2024
Agent replied · 26 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Alison! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleOlivia McNally DESERVES A ZERO STAR, WE COMPLAINED ABOUT HER POOR WORK, HER UNFRIENDLY BEHAVIOUR AND INEXPERIENCED BEHAVIOUR. SHE ENDED UP SAYING I HAVE RECENTLY JOINED THE COMPANY BUT SHE HAS NO CLUE HOW THINGS WORK, HER RESPONSE TO EVERY ENQUIRY IS : ' IT IS NOT STRAIGHFORWARD ' YOU WILL SUFFER SO PLEASE DO NOT EXPERIENCE WHAT I WENT THROUGH AND BE AWARE OF THIS AGENCIES NEGLIGENCE AND POOR WORK. BECAUSE OF HER WE LEFT THE AGENCY AND WENT TO NEW AGENT
Jafar · 27 October 2021
Agent replied · 26 October 2024
Hello, we are very sorry to hear that you believe the service of our Jones and Chapman team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@jonesandchapman.co.uk and we can look into this further for you.
★★★★★ 1/5
GoogleI think I have never seen such terrible customer service in my life. Rude and useless. Wasted money and 4 months still looking for a house but I am skipping all properties in their portfolio .
Raffaele · 23 June 2024
Agent replied · 26 October 2024
Hello Raffaele Sessa, I am sorry you feel this way please email me at complianceresidential@sequencehome.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleOlivia McNally IS THE WORST PERSON TO DEAL WITH, SHE IS VERY RUDE, INEXPERIENCED AND DELAYS YOUR CASE INTENTIONALLY. SHE DELAYED MY ENQUIRY SINCE WEEKS AND END UP SAYING IT IS NOT STRAIGHTFORWARD. SHE HAS NO KNOWLEDGE AND ABSOLUTELY NO SKILLS TO DEAL WITH CUSTOMERS. STAY AWAY FROM THIS AGENCY AS YOU WILL BE VERY DISAPPOINTED
Haneef · 27 October 2021
Agent replied · 26 October 2024
Hello, we are very sorry to hear that you believe the service of our Jones and Chapman team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@jonesandchapman.co.uk and we can look into this further for you.
★★★★★ 5/5
GoogleThe team in little Sutton were always there to help and very supportive. They have made the sale of my home very easy and stress free. I would definitely recommend them as an agent.PositiveResponsiveness, Quality, Professionalism, Value
Catherine · 27 October 2021
★★★★★ 5/5
GoogleJones & Chapman Little Sutton, a thoroughly professional agency. The sales brochure with photos brought many viewers and I was kept informed at all times. All staff are friendly, with special thanks to Ben, Grace and Marie.
Rosy · 27 October 2020
★★★★★ 5/5
GoogleMy experience viewing properties with Jones & Chapman has been very positive. Kate is extremely attentive and provides a great service.
Lewis · 27 October 2022
★★★★★ 5/5
GoogleOut of several estate agents in the area my Mum chose to sell her house through Jones & Chapman based on reviews/recommendations.
Outstanding service from the get go. Very professional, yet very friendly. Put my Mum at ease and made her feel very comfortable dealing with them. Sold my Mums house very quick, with everything explained clearly. Would highly recommend and wouldn't hesitate to use them again when needed. Only names I can remember are Ben and Grace (I think that's right), but all staff are very lovely.
Thank you all for a great service! From Maureen and Katie x
Mary · 28 October 2019
★★★★★ 4/5
GoogleAfter interviewing a couple of local estate agents J&C sold their marketing strategy well and won our business. The process from taking professional photographs to creating a premium listing online was swift and communication was fine. Thereafter, feedback from viewings was pretty good although ocassional prompting was necessary. The final sales process was a little elongated although this was not due to lack of action on J&Cs part, rather a poor choice of solicitor from the buying party. Interations with the J&C staff were all positive, friendly and professional
Overall: satisfied with experience and would use again
David · 28 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
