Trusted Agent profile · Cheshire West and Chester
★★★★★
538 reviews across 3 platforms
14 Dingle Walk, Winsford, CW7 1BA, Cheshire West and Chester, CW7 1BA
Bridgfords's office in Cheshire West and Chester, at 14 Dingle Walk, is rated 2.5 out of 5 across 538 reviews on three platforms, including 77 Google reviews rated 5.0.
77
Reviews on Google
This office
4
Reviews on Facebook
Business-wide
457
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Bridgfords Winsford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheshire West and Chester.
Every review we hold for the Cheshire West and Chester office, from every platform, shown as written. First names only.
5/5
GoogleCaroline went above and beyond with her responses with other team for the help and support with my purchase.I would not hesitate to use the team for buying or selling.Great team work , thanks again
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotRip off Britain would have a field day…
Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea
1/5
TrustpilotApalling handling of my mother-in-laws…
Apalling handling of my mother-in-laws property. Took a massive %age of the rent, did nothing for the money, never communicated, never responded to messages or calls, left us with a squatting tennant for over a year after being serviced notice, never checked the property properly, never followed up on the deposit so we lost that as well. One star is far too much to give them. I suggest you never consider using this company.
1/5
TrustpilotThey are shocking
They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath
1/5
Trustpilotthey say they are going to call you…
they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company
1/5
Trustpilot4th tennant same issues- damp, mould, negligence
I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
5/5
GoogleI would very highly recommend Bridgfords. We purchased our property from them and I can honestly say they provided an outstanding service. It was a very lengthy process taking 6 months in total but none of this was down to bridgfords, in fact they went above and beyond to help and support me when really that should have been down to my own estate agents and solicitors, I don't know what I'd have done if it wasn't for a particular member that works there called Jade, she was my rock, what an amazing professional lady she is, who supported me every step of the way. If I ever needed an estate agents in the future I would 100% choose Bridgfords along with their solicitors countrywide. Keep up the excellent work, amazing service from beginning to end!!!!!!
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWe’ve recently bought our forever home, Jade and Caroline were fantastic throughout the whole process, and made buying our home far less stressful than it could have been, would highly recommended Bridgfords.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
1/5
TrustpilotJust don't waste your time
If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
5/5
GoogleExcellent company from start to finish! Arranged a house viewing via Rightmove and got contacted by the team for a viewing the very next day! They were very patient and explained everything that we needed to know about purchasing a property for first time buyers. Mandy and Amy was extremely helpful. Would highly recommend/ use again!
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
5/5
TrustpilotReliable and helpful
This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!
5/5
GoogleCaroline was absolutely great with during the house sale. Really responsive to queries and providing lots of updates, as well as hugely helping to progress the sale. Thank you again!
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotAwful service and expensive fees. Landlords should use someone else.
Been with Bridgfords for a few months and cant really give positive feedback back on any part of their service. They are slow to respond, aggressive and generally useless. Their service centre is completely separate from the lettings team which results on breakdown in communication and poor service. They are great at selling their service to entice you in then run a mile once you are signed up.
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
1/5
TrustpilotTerrible communication, valuations and organisation.
We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.
1/5
TrustpilotDont Waste Your Time
I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.
5/5
GoogleBridgefords at Winsford performed a fantastic service in selling our house. The house had only been up for sale for 1 day and not even on the internet when a buyer was found! This has just gone through and Steph and I cannot say thank you enough to Caroline, Mike and Will for their advice, help and service throughout. We are so impressed by them that even though are buying another house being sold by another estate agent, we are still gong to use Bridgefords and their contacts as our solicitor/financial adviser and for any other issues when buying the property.
Dear Mr Fowles, Congratulations on the quick sale of your property. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at the branch. Thank you and best wishes. Sarah
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Tell us what you need and we'll put you in touch. Bridgfords Winsford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheshire West and Chester.
