Trusted Agent profile · Cheshire East

Savills Wilmslow reviews in Cheshire East

4.2

★★★★★ Great

1,980 reviews across 2 platforms

6 Water Lane, Wilmslow, SK9 5AA, Cheshire East, SK9 5AA

Part of Savills, see every office.

Savills's office in Cheshire East, at 6 Water Lane, is rated 4.2 out of 5 across 1,980 reviews on two platforms, including 161 Google reviews rated 4.9.

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4.9 / 5

161

Reviews on Google

This office

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1,819

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Cheshire East office, from every platform, shown as written. First names only.

5/5

Trustpilot

Premium service from premium agents

Friendly & professional service from a great team of people who guided me through every step of selling my character cottage. Despite being a large firm I dealt with the same people who always answered the phone or replied to my emails. They're definitely not cheap but you pay for service.

Mr · 6 September 2022

Agent replied · 22 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Lauren Sullivan is an extremely…

Lauren Sullivan is an extremely efficient agent and is always responding and reacting swiftly to any request or questions that I might have as a landlord.

Anja · 4 July 2023

5/5

Trustpilot

Fiona

Fiona, our Property Manager from Savills, was always most helpful if and when we needed her. Our overall experience with Savills has been excellent from beginning to end.

Audrey · 15 May 2024

Agent replied · 22 October 2024

We really appreciate your kind feedback, Audrey. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Goes the extra mile

I have both sold and rented out my apartments and the team couldn't have been any more helpful. Maria goes the extra mile to make the experience as trouble free as possible.John Paul and Alistair have given me the benefit of their extensive experience over the last 10 years and I hope it continues for many years to come! Thanks very much, great team!

Jan · 16 January 2020

Agent replied · 22 October 2024

Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. We are delighted your experience of Savills was such a positive one.

4/5

Trustpilot

Savills have performed well to date and…

Savills have performed well to date and respond quickly when any issues occur. Nice people to deal with

Stephen · 28 October 2024

Agent replied · 26 December 2024

Thank you for taking the time to review our service, Stephen - feedback is always incredibly helpful.I’m delighted that we meet your expectations.

5/5

Trustpilot

Very good attention during our tenancy

We were tenants for almost two years and during our stay we got very nice attention from Savills. Property Managers Ritesh Goupal and Cato Ng answered quickly to any inquiry that we had regarding the apartment and our tenancy.If we had any issue on the flat or questions about the agreement, managers were able to find help and answer our questions as soon as possible.

Samuel · 25 January 2024

1/5

Trustpilot

Absolute nightmare company

Absolute nightmare company. Provided false information in regards to how our application would be processed which led to us “failing”. Then tried to illegally withhold our holding deposit. Scammers.

Katie · 15 April 2024

Agent replied · 22 October 2024

Hi Katie, we are very sorry to hear of your experience and would like to find out more. Feedback is incredibly important to us in order to provide a service customers expect from us. Could you please email socialmedia@savills.com with additional detail so we can investigate.

4/5

Trustpilot

I have dealt with Savills for a good…

I have dealt with Savills for a good many years now, they have always managed to find good tenants for us. They are right up to date with the latest legislation, however, this inevitably generates a huge amount of necessary correspondence, which can be very time consuming. The end result always seems to justify all that is involved.

Mr · 6 July 2021

Agent replied · 22 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.

5/5

Google

Andrew and Sofia did a great job for us. We had great advice throughout the process, and Sofia made sure to keep everyone in the chain up to date and pushed along. I wouldn't hesitate to recommend Savills in Wilmslow.

Jonathan · 25 October 2021

5/5

Trustpilot

Lauren is always very helpful

Lauren is always very helpful, very responsive and professional. It is a pleasure to work with her

Sebastien · 15 January 2024

1/5

Trustpilot

Website doesn't work ...

The website rarely works, if you view a property online then you can only view one photo despite listing numerous, last week you could only view "Sold" properties (laughable). In my personal dealings with them Ive also found them to be arrogant. LIke customers aren't worthy of them. Needs to change

Anon · 12 July 2022

Agent replied · 22 October 2024

We are sorry to hear that you were dissatisfied with the website, if you'd like please email socialmedia@savills with any further information so we can look into improving.

5/5

Trustpilot

Outstanding service from Savills

Outstanding service from Savills. Sue Trybus made the whole process effortless. If you want to work with someone with old fashioned values of integrity, honesty and kindness then look no further than Sue. A precious gem in the world of estate agents.

Mrs · 8 June 2021

5/5

Google

As a local developer I have used Savills for the past several years to sell my properties. I have used other local estate agents but having poor experiences with some of them I turned to Savills. At the time the market was not in great position and it actually required people to spend time and effort in marketing and selling my properties. Savills really do ‘sell’ your property; they go above and beyond and will answer calls and emails whether it be daytime, evening or weekends, and they always have time to listen The team are all highly experienced and knowledgeable, they’re always polite and courteous and leave no stone unturned and nothing to chance. From start to finish all of the team play their part with the utmost professionalism. I only use Savills to market and sell my properties and can, and do, highly recommend them.

Julia · 25 October 2022

5/5

Google

Andrew and Anna are a brilliant team at Savills. They took me through each step of the sale process smoothly and professionally. Anna also worked amazingly well with me and the buyers and instilled confidence in the process - allowing both sides to get the process done with low levels of stress and plenty of support. Brilliant team at Savills in Wilmslow - professional, polite, not at all overpowering and at the same time a strong level of service. They fully deserve the following they have. Thank youPositiveResponsiveness, Professionalism

Olivia · 25 October 2022

5/5

Trustpilot

The very best

The attention we received from Emma (Smith) was superb - totally professional at all times. We were treated with respect, understanding thoughtfulness and felt nothing was too much trouble for her. The entire selling journey was superb - Thank you EmmaWe have, and will again, recommended her to friends who are hoping to move home.

Sian · 21 November 2021

Agent replied · 22 October 2024

Thank you for your kind words. Selling a home can be very difficult, so I'm glad I was able to assist you. I hope to work with you again in the future!Regards,Emma

1/5

Trustpilot

Disrespectful service, slow to provide information

When we moved in, they didn’t provided a significant number of instructions on how the property operates, including the door code, and intercom system. Getting this information took a significant amount of time. Another example which I think exemplifies the poor quality of service and lack if respect from savlills, when we had an electrical outage, they require you to pay for the service if the electrician is able to resolve the problem using steps they send you via sms. Although I see the logic in this it seems like in the end if for some reason you mess up the steps they send(which involves a great deal of knowledge about the set up of your new flat), their responsibility to provide a service disappears.

Alex · 22 October 2022

5/5

Trustpilot

Sophie has been fantastic she was able…

Sophie has been fantastic she was able to find us a property that was suitable for us very quickly. She was very helpful and professional throughout the process of signing contract etc. Would recommend savills they have been really helpful and responsive

April · 20 April 2021

5/5

Trustpilot

Sale of Ennismore Gardens

We, Investre, had the pleasure of dealing with the team on the sale of a flat in Ennismore Gardens. Savills really went beyond what could have been expected to ensure a smooth transaction. It was delightful dealing with the team & we are looking forward to hopefully working with them again in the not too distant future.

Investre · 2 July 2021

Agent replied · 22 October 2024

Thank you so much for your kind words. We hope to work with you again in the future.

5/5

Google

Jean Pilkington has been a fantastic ambassador for Savills. Her knowledge and professionalism throughout what has at times been a traumatic process made all the difference. I firmly beleive that without her help the purchase of our wonderful home might not have been successful.PositiveProfessionalism

Malcolm · 25 October 2020

5/5

Trustpilot

Daniel Omell

Daniel Omell managed the sale of my house under challenging circumstances. Covid arrived and the economy was uncertain but Daniel’s unflappable and undaunted. He consistently offered viewings to relevant potential buyers, set everyone’s expectations and his property knowledge and experience made a huge difference. You are in safe hands - and just as important - he’s one of life’s nice guys!

SH · 29 June 2020

Agent replied · 22 October 2024

We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.

1/5

Trustpilot

shameful

This review is based on management, do not work for savills especially if you're Security. They expect you to be beaten or stabbed and you are not allowed to defend yourself even using SIA training or you get fired. They do not support staff and have caused colleagues deterioration of their mental health and have used it against them. Please if you value your sanity do not work for this soul crushing company.

Rowdy · 3 June 2023

5/5

Trustpilot

Met with Tom

Met with Tom, the office sales manager, a couple of times and his approach is relaxed but reliable - which is a great combination. He knows when it is time to add pressure to a situation, if needed. The whole sales process was smooth and the whole team did the extra mile to help the transaction. Would be happy to recommend

MG · 16 June 2020

Agent replied · 22 October 2024

We are so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Google

Lucy & her team provided an excellent and professional service throughout the process of marketing and selling of the property.

Jane · 10 October 2025

5/5

Trustpilot

The experience was awesome

The experience was awesome. I was looking for a 2 bedroom flat to rent and it was fast and smooth. Specially mentioning katie and kristie who put superb effort starting from a view upto the completion of the process. Professional and friendly.

TOUSEIF · 28 April 2023

Agent replied · 22 October 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Katie & Kristie

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