Savills Knutsford reviews in Cheshire East

★★★★★ 1/5

Trustpilot

Talked down to for three months, overcharged on our own statements, complaint response ignored six of eight points

We are landlords who instructed Savills' Maida Vale / St John's Wood office to let and manage a flat in W9 on negotiated terms of 14.4% including VAT, 9.6% letting, 4.8% management. Savills became involved at offer stage on 27 May 2026, the tenancy started on 28 July 2026, and we submitted a formal eight-point complaint on 24 August 2026, under a month into a tenancy we paid a professional agent to run. THE TONE. From early on, raising a problem produced not a fix but an explanation of why we had misunderstood something. We were sent a written explanation of why a contractor charges a call-out when he needs to "draw tools from his tool kit", as though the issue were our grasp of contractor pricing rather than the fact we were never told the visit would be charged at all. When we raised concerns about an agent's communication, we were told in writing that we had also said she replies quickly "when she is on top of her work", our own words returned as a defence of the service we were complaining about. And when their office failed to let a contractor into our property, the reply suggested that because we made the booking our number was probably on it, that "in hindsight" theirs should have been noted, concluded there was "a slight miss communication on our side", and offered to split the aborted call-out charge 50/50. We had sent a reminder the night before. THE FAILURES. Nobody attended to give the pump engineer access on 27 July and a cancellation charge was incurred. The replacement appointment four weeks later was also cancelled, because that charge had not been paid. Neither we nor our tenant, waiting in for it, was warned. Servicing due 27 July was still outstanding over a month later after two failed appointments, both caused by Savills' own administration, and it is potentially the cause of the floor damage we had just paid to repair. Gardening quotes requested mid-July took weeks, came back for the wrong scope, took ten more days to correct, and the work removed vegetation rather than cutting it back as authorised. Tenant-reported maintenance was forwarded to us without assessment, despite investigation being an express part of what the management fee buys. Savills drafted the tenancy agreement and left out part of the agreed furniture-removal list; we relied on their document, and they then pressed us to remedy their drafting error at our own cost. Flooring replies took about three days each, the third quote we requested never arrived, and a week before move-in we were told the tenant could seek compensation if works weren't complete, so we proceeded with a quote we had already said we were unhappy with. An electrician's appointment Savills confirmed they would move past 10am, because our baby was sleeping, went ahead at 9am with the contractor unaware anything had been asked. THE MONEY. From our first rent payment Savills held two floats of £2,100 when, as they later conceded, only one was needed. We identified it; they released it. Reviewing our landlord statements ourselves, we then found management commission applied at 5% plus VAT, £252 a month, against our agreed 4% plus VAT, £201.60. An overcharge of £50.40 every month. We asked them to correct the rate, refund it, and check the rest of our account. THE RESPONSE. We asked for a formal response addressing each matter individually. Savills apologised in general terms, said they "do not agree with every aspect" of the complaint, accepted the management termination, declined to release us from the 9.6% letting commission, payable, they say, for as long as the tenant they introduced stays, and offered £50 goodwill for holding our funds longer than necessary. The fee overcharge was not addressed anywhere. Nor were the failed pump appointments, the gardening done contrary to instruction, the uninvestigated maintenance, the flooring delays, or the electrician. Six of eight points unanswered, the commission kept in full, and £50 offered, less than the amount overcharged. Three months of chasing an agent we were paying to save us exactly that, a tenant let down twice, and money taken above our agreed rate that we found ourselves. Management terminated. Landlords: reconcile every line of every statement. We did, and it is the only reason we know.

Ivan · 26 August 2026

★★★★★ 5/5

Trustpilot

Shikha was really helpful

Shikha was really helpful. My fridge broke down and she liaised with the landlord and several people to get the cupboard out and a new fridge in. I have a busy job and could not co-ordinate being in for all the visits. However Savills are always so helpful in making sure things can happen as quickly as possible. I'm really grateful for the communication and clarity - made a stressful situation much more manageable.

Farzana · 28 August 2026

★★★★★ 5/5

Trustpilot

Extremely smooth end of tenancy experience thanks to the Savills staff

Shan Elario has been extremely helpful and supportive in the whole end of tenancy process. We were stressed and busy with our home move and he made sure that any issues with the end of tenancy were addressed swiftly and resolved to the satisfaction of both us and the landlord. We really appreciate his professionalism and diligence through the entire process.

Zeena · 21 August 2026

★★★★★ 1/5

Trustpilot

Never return calls!!

I have just received yet another mailing from Savills (Truro), offering their services in selling my house. This is ironic, in that we have phoned them twice to get a valuation, but no-one returns the call. If fact, last tome the office didn't answer - it rang for ages and then got put through to their nationwide coordinator. Clearly Truro were too busy to get in touch, but if they can't be bothered to try and get buyers on the books, heaven help anyone interested in trying to purchase a property!

PZH · 18 February 2026

★★★★★ 5/5

Trustpilot

Great support

Shikha has been incredibly helpful, organised and responsive. She’s managed to sort out most of the issues with our property after we’d struggled to get things resolved for around six months with our previous property manager. We really appreciate how quickly she’s picked everything up and kept things moving

A · 3 September 2026

★★★★★ 5/5

Trustpilot

Bailey Chan is superb

Bailey Chan is superb. As a landlord, I don't have to worry about anything. I always want to treat my tenants well and Bailey has the same approach. He approaches every task with meticulous detail and communicates with me clearly and always on time.

Website · 10 September 2026

★★★★★ 5/5

Trustpilot

Many thanks to James Abbott and his excellent team in Stamford

I sold my house in Stamford through James and his team at Savills Stamford. Many agents were competing for the business - I was glad I chose Savills as in a difficult market they provided an efficient and smooth service with excellent communication throughout. Thank you!

Sophia · 28 August 2026

★★★★★ 5/5

Trustpilot

Roshni has been our Property Manager…

Roshni has been our Property Manager since December 2025 and we have been very pleased with the service received. We will be sad to see Roshni go and look forward to working with our new Property Manger. Best wishes Roshni and thank you.

Rigby · 3 September 2026

★★★★★ 5/5

Trustpilot

Fantastic tenancy support by Shikha

Shikha has been absolutely brilliant at supporting us through our tenancy. So helpful and kind .. and professional. Always gets back to us really promptly and nothing is a problem. We are so grateful for such fantastic support.

Katie · 25 September 2026

★★★★★ 5/5

Trustpilot

Savills did a great job

Savills did a great job both at inception, during tenancy and at the end of it. They have always been proactive to address any item we raised and addressed it promptly. Special thanks to Fiona Wither who has been our main contact.

Matteo · 28 August 2026

★★★★★ 1/5

Trustpilot

Incredibly poor customer service…

Incredibly poor customer service throughout. It takes several days to receive even a holding response, leaving issues unresolved for far too long. More concerning is that there were significant health and safety, fire safety, and electrical faults within the property that were known about before we moved in, yet this information was never disclosed to us. The lack of communication, transparency, and duty of care has been extremely disappointing. I would not recommend this company based on my experience.

Guy · 2 October 2026

★★★★★ 2/5

Trustpilot

Terrible communication all around

Terrible communication all around. Our entire tenancy was meant with poor service and they rarely got back to us unless chased. When it came to our deposit they took over a month to return our deposit, stating that they were talking to the landlord only to send an email that makes it abundantly clear that they have indeed not been communicating with anyone. I have never been made to wait more than a week or two to get my deposit back. This is super unprofessional and unacceptable.

Customer · 22 September 2026

★★★★★ 1/5

Trustpilot

Inaccurate information and lack of clarity

Very disappointing experience with Savills when purchasing a new-build property in Swords. I was specifically told the property had a double driveway, but was later told it was being sold with one parking space. The conflicting information, difficulty getting straightforward answers and poor communication ultimately led me to withdraw from the purchase. I had to chase for the return of my deposit, despite being told it had been processed. Details can change during a development, but customers should be given accurate information and promptly informed when something changes or information previously provided was incorrect.

Joe · 22 September 2026

★★★★★ 1/5

Trustpilot

Absolutely useless company

I have to say that if you are a buyer-forget about it, they are not interested in selling properties and if you are a seller,forget about it, they are not interested in selling your house. Absolutely disgraceful company. Why do you even want to list your property with them is the main question. They don't pass on messages or offers to the vendors and don't respond if you are interested in viewing either.

Tibu · 17 September 2026

★★★★★ 5/5

Trustpilot

Shikha was wonderful

Shikha was wonderful, really helped me move in and all the support that came after. She’s very responsive and problem solved quickly :)

Nora · 15 September 2026

★★★★★ 5/5

Trustpilot

Rental experience

Our property manager Ilinca Ioanovici was amazing throughout the rental process. Always quick to solve and issues and queries, much appreciated!

Mattie · 15 September 2026

★★★★★ 5/5

Trustpilot

Property managed by Sarah

Property managed by Sarah. We had no real isssues during the tenancy however Sarah was great in helping with whatever was needed.

Mr · 3 September 2026

★★★★★ 5/5

Trustpilot

Fiona Wither Review

Fiona Wither has been a great help throughout my entire tenancy of two years. Savills and Fiona have been helpful when faced with problems with my apartment, communication has been very smooth and they’ve been quite supportive. I highly recommend Savills to anyone looking for a reliable agency.

Sveva · 9 October 2026

★★★★★ 5/5

Trustpilot

Great proactive service from the…letting team at hampstead

Great proactive service from the letting team especially Muhammad Carr who has brilliantly looked after my property and me (!)

Irene · 8 September 2026

★★★★★ 1/5

Trustpilot

Appalling experience

Appalling experience. Savills at Margaret Street cancelled a fully signed, legally binding tenancy agreement just 5 days before move-in because they sold the property. This breach of contract cost me money in non-refundable flights. Agents Natasha Spitz and Mey Hafiz promised to sort out the reimbursement, but then completely ghosted me for over months. Management ignores all formal complaints. While unforeseen circumstances can happen, how can this be justified?

Анна · 22 August 2026

★★★★★ 5/5

Trustpilot

Excellent Property Management

We have had a very positive experience with the Savills Lettings and Property Management team. In particular, our property manager, Bailey Chan, has been professional, responsive and proactive in managing a long-running maintenance issue involving the management company. He followed matters up consistently and kept us well informed throughout. We really appreciate Bailey’s support, and look forward to continuing to work with him.

Krista · 25 September 2026

★★★★★ 5/5

Trustpilot

I recently ended my 4-year lease of an…

I recently ended my 4-year lease of an apartment that was managed by Savills. My experience was great - I found the apartment that met all my needs quickly and throughout my stay all issues were being resolved and attended to promptly and professionally. In the past year Angus helped me quite a lot, for which I'm very grateful. Highly recommend!

Olena · 17 August 2026

★★★★★ 5/5

Trustpilot

Great Service

Many thanks Ritesh for all your help, prompt replies and advice

J · 27 August 2026

★★★★★ 5/5

Trustpilot

Fantastic Experience with Stephanie at Savills

I had an excellent experience working with Stephanie Thompson from Savills. From start to finish, she was professional, responsive, and truly went above and beyond to ensure everything ran smoothly during my tenancy. Any issues I raised were handled promptly, and Stephanie was always easy to reach. Her attention to detail and dedication to her clients made the entire process stress-free.I highly recommend Savills, especially if you’re fortunate enough to work with someone like Stephanie. A fantastic agent and a great company!

Zhandos · 19 October 2024