Bridgfords Knutsford reviews in Cheshire East

★★★★★ 1/5

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Bridgeford's Estate Agents in Poynton

Bridgeford's Estate Agents in Poynton - 01/12/21 12.15pm - I phoned this agent to enquire about a property for sale in Poynton (Cheshire). The man I spoke to (may have been the manager) was extremely rude. I asked him if a particular property was still on the market and he said "almost". So I asked him if it was therefore not on the market. He stated "that's not what I said" in an abrupt and impatient tone. (it seemed that we were playing guessing games at this point). I, therefore, asked him if the said property was under offer and he replied that it was (although he sounded unsure). Anyhow, given that the property was seemingly under offer I advised him that I would not view it, at which point he slammed the phone down. The whole thing was really very strange and unwarranted. I can only assume that he "got out of the wrong side of the bed" as my grandmother used to say. (i.e. he put his foot in the used chamber pot).

Suz · 1 December 2021

★★★★★ 1/5

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Comical agency who take no responsibility for their actions

I've had an experience which was almost comical in how incompetent these guys were along the way.Things this agency has decided they don't need to do:- Have keys to their properties- Collect rent from tenants- Check tenants are actually living in their properties- Follow their own proceduresThings this agency has decided it will do:- Blame everybody else when things go wrong- Claim they're "trying to find a way forward" then when asked what that is have no answer- Lie about having end of tenancy check outs booked in- Establish a tenant is in possession of a property by "looking through the window" only after receiving complaints about their actions.A weirdly dodgy agency who seem set up to block the truth at every turn & blame everybody & everything else when things go wrong. Somehow managing to avoid any consequences to their own actions. Very good at throwing their clients under the bus, not good at managing rental properties.

Joshua · 30 November 2021

★★★★★ 1/5

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Viewing inefficiency

Rang Crewe branch to request viewing: left voicemail and sent email to same effect. 24 working hours later, no response. Rang again to get v/mail. Maybe this is unrepresentative experience... or maybe their staff are failing timefully to respond to buyers.This inefficiency is precisely what angers sellers, who may lose sales because potential buyers view, and offer, on rival properties they are considering with other agents.I would expect all calls and emails are responded to within 24 working hours - and that agents explicitly undertake to do this. If their staffing is affected by illness they need to state on auto email reply/v/mail that they regret their response may be slower than normal and when they *will* respond ('within 48 hours', etc).

Marcus · 26 October 2021

★★★★★ 5/5

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Spoke to Tom about renting a flat

Spoke to Tom about renting a flat, he replies fast and communicates well !He’s an absolute star ! ⭐️

Elliehope · 25 April 2023

★★★★★ 1/5

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Zero focus on the customer

Zero focus on the customer. Just find somebody else, particularly if you are a landlord letting a property. The applicant vetting process they do isn't fit for purpose and I was left with an "approved" applicant who should never have passed any reasonable vetting process and consequent rent arrears. I asked to speak to their CEO seven times and all I eventually got was a letter saying he would not be calling me. They just aren't bothered.

JP · 16 March 2022

★★★★★ 5/5

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Gregg Cameron from Brigfords Newcastle…

Gregg Cameron from Brigfords Newcastle is super helpful, efficient and always resolves any issues regarding the tenant or any issues I have with our flat. I cannot compliment him enough. I am extremely happy with the service he provides.

Lloydy · 3 October 2019

★★★★★ 1/5

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No show

We arranged for Jonathon, the manager, from the Swinton branch to come out and value our property for rent & sale. We agreed a time to meet at the property as we don’t live there anymore and Jonathan didn’t show up. Called 3 times and no one answered. Rude and no respect for anyone else’s time.

Charlotte · 12 January 2024

★★★★★ 5/5

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Ellie and Joe were very helpful and…

Ellie and Joe were very helpful and made the process of buying my first home easy, quick and straightforward! Would recommend both Estate Agents for anyone looking to purchase :) Thanks so much!!

Customer · 8 May 2021

★★★★★ 1/5

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Worst estate agents

If I could give 0 stars I would, the lettings department at. Bridgfords Gosforth are awful. We used to rent a property that was managed by them a few years ago and that experience was awful. But recently I had seen a property that looked good and I thought I would try even though it was managed by them.Biggest mistake, rang up to arrange a viewing only to be told that they were taking it off the market until the tenant had vacated. They said they would contact when they were doing viewings, one week later I saw that the property had been let! I rang them to discover that someone had taken the property. I said that we had not even had a viewing but they said the person had offered the money. I said that was not even given as an option to me. She then couldn’t even explain the rules about when a property can be viewed. They are useless.

Eleanor · 25 June 2021

★★★★★ 1/5

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CON ARTISTS!!!!

CON ARTISTS!!!!! Absolute shocking behaviour from the Knutsford branch. We were told that our mortgage in principle was not acceptable so we had to go through their mortgage broker to get one in order to arrange a viewing for the property, as we liked the house we agreed to this. We put in an offer and a few days later the estate agent called us to tell us that the offer had been accepted, to which she then asked if they can proceed by using their in house services for the mortgage broker and solicitors. We said we would like some time to decide on these to which they replied ‘well the whole reason the seller accepted your offer was because you were going to use our in house services’. This was never agreed and we’d actually already told them we would be looking at sourcing our own solicitors etc prior to the offer being accepted. I was then told that if this was the case then they would have to let the sellers know as they might change their mind. They continued to phone us to rush us into deciding who we were going with basically trying to bully us in to using their services by upping the pressure. The next day at 10am we received a call from the mortgage broker who works for Countrywide, stating that the seller had received a significantly higher offer and that if we did not have the information for the mortgage/solicitor then they would notify the seller that we are not using their in house services and this could mean that the seller would change their mind. At this point it hadn’t been 24 hours after hearing our offer was accepted. This is basically a dirty sales technique to pressure you into going with their services out of fear you might loose the house. I told the mortgage broker that we had found our own mortgage and solicitor and gave the information, to which the mortgage broker responded “so you are not going with our services, therefore I will have to notify the sellers of this as it may change their decision” (this was said in a very hostile way). We received a call an hour later to say that the offer had been taken off us as the seller was needing to review all the offers again including new ones. Funny how 20mins after this call we then had the offer accepted again. We continued to stand our ground and refused to feel bullied into using their services out of fear of losing the house which is exactly how they were trying to play us. Basically the mortgage broker will charge you £550 in fees just for sourcing you a deal that you can simply find online yourself for FREE. Bridgfords gave us a quote for a solicitor again through Countrywide and the fees were overpriced, and after reading numerous bad reviews about their service I found my own solicitor that had much better reviews and their fees were £400 cheaper.So all in all I saved myself £950 by standing my ground and not being pressured into using their in house services. After all it is your LEGAL RIGHT to source your own mortgage through your own mortgage broker, and to choose your own solicitor. Don’t be manipulated into making a rushed decision. I feel sorry for anyone that has already fallen into this trap, or is going to in any future purchases. This firm should be reported as it is unfair on people who do not know any better. It’s easy to see how more vulnerable people could be manipulated this way if they know no better about their LEGAL RIGHTS.

Calvin · 9 June 2021

★★★★★ 1/5

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Disgusting behavior from the people in…

Disgusting behavior from the people in this branch. So unprofessional. DO NOT USE THEM.

Mrs · 2 September 2025

★★★★★ 1/5

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Really appaling level of service as a…

Really appaling level of service as a tenant - wrongly accused us of being in arrears three times in 12 months and tried to take £1150 from our deposit. No apology, sometimes just didn't reply to messages and treated us as if we were trying to swindle them! Matthew Healey particularly condescending and bad customer service. I would say to avoid this company at all costs - you'll regret going with them because once they've got your money they won't care.

Joe · 5 May 2021

★★★★★ 1/5

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Beyond awful

It is difficult to know where to start to detail the poor service, appalling communication and general incompetence, arrogance and rudeness of the ‘Senior Executive Branch Manager’. From our very first interaction with him he has proven himself to be unable to actually listen to what you are asking. This company booked 5 viewings on our property without letting us know that there was more than one and that was just the start of the terrible communication. Continued with not actually telling us our buyer was in a chain (we will never know if this was an oversight or deliberate) and ended up in the agent cutting all communication and contact with both us and our buyers when we were left with no option but to communicate directly so as to not allow the whole thing to collapse the day before exchange because the agent ceased to facilitate communication and went home early. Glen took a difficult and stressful situation and antagonised it with rude and somewhat aggressive and provocative behaviours. I knew Bridgfords had a poor reputation, more fool me for ignoring that and giving them the benefit of the doubt.

Holly · 12 March 2021

★★★★★ 1/5

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Deeply unethical letting agent

Deeply unethical letting agent, even by industry standards. During our tenancy we maintained the property to a high standard and did not miss a single payment during a three year period. Whenever an issue arose with the house (inc. but not limited to broken boilers, faulty fixtures and broken utilities) they would delay as long as feasibly possible on behalf of the landlord, leaving us without equipment we were paying for. Upon leaving the property, they (and by extension their holding company Countrywide) arbitrarily raised a number of questionable charges against us at exorbitant rates and did not adjust charges when we proved a number of them unfounded. We are currently in the process of disputing the charges with a third party and their conduct continues to be unprofessional, as they delayed official response until the latest possible juncture.In my experience all letting agents will provide their own frustrations, but this company is not to be trusted.

Jack · 8 March 2021

★★★★★ 1/5

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Gross greed/incompetence

If I could give this business zero stars, I would. Poor customer service, blatant lies about the flat being refurbished and an astronomically slow response time in getting issues in the flat fixed. The flat we were moved into that was promised to be refurbished before moving in but it was in a completely disgusting state. Taking advantage of the covid situation by not letting us physically look around the flat prior to moving in and only providing a video tour. The flat was barely cleaned, there was missing lightbulbs, decayed furniture, mould and pigeon faeces covering balcony. How does a letting agent let all these problems slip through the net? Its either greed to get tenants in ASAP or just gross incompetence. I honestly don't know which is worse.To top this all off Bridgford knowingly let us move into a flat with dangerous electricity. Without us alerting them to the problem they'd have never fixed this. Just absolutely disgusting service. Don't use these conmen if you're a tenant because you blatantly dont matter to them, its just about taking your rent and deposit.I implore anybody to avoid them at all cost.

Ben · 24 February 2021

★★★★★ 1/5

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I rated one star as couldn't write comments with ZERO stars

I rated one star as couldn't write a review with zero stars. Terrible service! E mailed to say I had an interest in a property...no reply! Rang agent to say I'd had no reply, got an apology they hadn't got around to my email. I was the first person to express an interest in a rental property. I was told I'd get a video of the property...Guess what still waiting. Arranged a viewing for Saturday at 1:30pm. Got a call from agent Saturday morning, very flippant, ah sorry your viewing will have to be cancelled. Why I asked, because someone has secured a let! I asked why could I not have been contacted to ask if I wanted to view the property before Saturday as I expressed an interest first. Apparently it's not their job. I then got attitude and pretty much was made to feel it was MY fault because I'd arranged the viewing for Saturday...absolute disgrace!

Louise · 6 February 2021

★★★★★ 1/5

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We have rented a lovely apartment…

We have rented a lovely apartment through the tynemouth branch and the staff we really good and everything went smoothly and we r really happy with that. However the agent asked if he could pass my number to an agent to discuss energy suppliers. Foolishly we said yes. We were telephoned twice and each time said we had decided to go through British Gas and never thought anything more about it. A few weeks later I had a text from SSE saying my gas and electric bill needed paying. Then received a letter from British Gas saying they were sorry we decided to switch energy supply ( we hadn’t) rang SSE and after many hours of stress telling them I hadn’t switched to SSE( awful company to deal with they never ring back when they say they will) it turns out that the agent who rang us had switched our energy supplier even tho we said we didn’t want to. This has caused us so much stress and hassle and I am really very upset. We are still trying to sort.

Lesley · 3 February 2021

★★★★★ 1/5

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Brigfords Blackburn Branch - AVOID!!!

Brigfords can certainly talk the talk, but as soon as your agreement is signed and your money is locked in, you can kiss goodbye to any shred of good customer service. They caused us nothing but stress throughout the sale of our property. We found ourselves constantly chasing them for information, and worst of all, concocted a story to place blame on our buyers for the delay in our sale, which we later found out was due to their own incompetency! Important information was withheld from us that threatened the sale of our property. They couldn't even stick to the price they agreed for their services from word go. Absolute shambles of a company who should be disgusted!

Matthew · 13 January 2021

★★★★★ 1/5

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I am warning all potential people who…

I am warning all potential people who want to sell their homes, not to use Bridgfords in sale. The manageress, Rachel Withington, has to be the most incompetent manageress I have ever come in to contact with in my 40 years experience in the property field. This is nothing personal about her as a human being, I am talking about her capabilities as a manageress of a property agents

Marshall · 28 September 2022

★★★★★ 1/5

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I am a Home Owner in an apartment…

I am a Home Owner in an apartment block, I have lived in my property 13 years. The property above me is rented out, Bridgefords thought putting 3 young children under 5 in with there mother. I have nearly had a nervous breakdown due to extensive noise, men in and out the above property, being threatened off the neighbour above and her friend. Because I asked for them to tone it down as I have work in the morning. I had to move out my property for 3 mths until she was evicted. Bridge fords didn’t give a damn, they promised my neighbours and I they wouldn’t put children in again. We all work in the block and need our sleep, unlike the neighbour every day was a weekend for her drinking. Well here we are again 3 kids again under 5, no where to play and been with me up at 6 in the morning. This Lettings agent is a disgrace.

Amanda · 22 December 2020

★★★★★ 1/5

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Avoid Avoid Avoid

Landlords - Avoid Avoid AvoidThis company needs to be avoided at all costs, it will end up costing you a great deal of money. You will be charged for items that you have not agreed to to. You will be charged for work you specifically requested NOT to be done and you will be charged above market rates.They are made up of many different companies and each does not know what the other is doing.Complaints are not responded to and they will happily incur costs on your behalf.

Matt · 5 December 2020

★★★★★ 1/5

Trustpilot

Worst agency ever

I rented through Bridgfords for 2 years. They accused us of missing 2 months rent which we had paid and only dropped this when we threatened legal action. They gave us a letter of rent arrears when we refused to pay rent until we had a tenancy agreement which was overdue by about 8 weeks. They gave workmen keys to the property without our knowledge and consent and told them the property was empty so workmen let themselves in when we were home. They refused to confirm how much of our deposit was being challenged until we contacted DPA. By far the worst tenancy agency I’ve ever had.

Gggg · 20 November 2020

★★★★★ 5/5

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Everything went smoothly and Ellie was…

Everything went smoothly and Ellie was a joy to deal with

Margaret · 31 July 2023

★★★★★ 1/5

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Absolute nightmare from start to…

Absolute nightmare from start to finish!!! As soon as I moved in the house I discovered that the shower didn't work, so as I was instructed I reported it on their website. After few days passed and several calls from me they finally sent someone over. The guy said that it looks like and electrical fault and he can't fix it few days later I am chasing again and being told that it was an user error and the shower is fine. After many chases and emails finally they replaced the shower after 1 month! For the 2 years I lived in the house, every summer the landlord was selling and I only found out after someone has made an offer and they were coming to see the property. When I asked, why I was not told the house is for sale and that I could have bought it l, they were looking at me like I was an alien and didn't know 2what to say. Anyway, eventually the landlord pulled out of the sale. Dont even want to start on the countless stuff that were for fixing and after many reports no one came to fix anything. Now after more than 2 months I am still waiting for my deposit back and was told that they can't "find" the landlord! They dont even reply to emails, I had to chase them every week until finally they advised me to do a dispute about the deposit, because they can't find the landlord.... speechless! I hope someone reads this and my advice to you is if you see something advertised by bridgfords or countrywide RUN!!!!

John · 15 August 2020