5/5
TrustpilotBridgfords, Sale
Katie Leslie from the Sale Branch, dealt with the letting of our property, she was very professional and helpful, answered all our queries and kept us up date all the way through.
Trusted Agent profile · Cheshire East
Bridgfords Knutsford reviews in Cheshire East
★★★★★
456 reviews across 1 platform
18 Princess Street, Knutsford, WA16 6BU, Cheshire East, WA16 6BU
Bridgfords's office in Cheshire East, at 18 Princess Street, is rated 2.1 out of 5 across 456 reviews on 1 platform.
Reviews
Every review we hold for the Cheshire East office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotTerrible agency
Terrible agency. Moved into the property in November and waited months for repairs to be done. Some repairs are still not done now. Everybody that works at Bridgfords takes ages to reply or just ignores your email. Spoke to a manager on the phone who was extremely rude and did not have the time of day to speak to me. Overall, the Hacienda branch have been very disappointing and have made my move not enjoyable.
1/5
TrustpilotPoor communication
Poor communication, all words no action.
1/5
TrustpilotA deplorable and unscrupulous business
A deplorable and unscrupulous business. Tenants have to chase and chase for their bond monies to be repaid and during the chase, Bridgfords lie,lie and lie.
1/5
TrustpilotDon’t waste your time
Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.
1/5
TrustpilotStay Away !!
Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!
1/5
TrustpilotDealt with a guy called zahid should…
Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,
1/5
TrustpilotHorrendous end of tenancy experience
Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere
1/5
TrustpilotAccepted property and then they rang to say they’ve accepted someone else!!
I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.
5/5
TrustpilotGeorgia brilliant
I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean
1/5
TrustpilotRude
Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow
1/5
TrustpilotNot the best experience over a two year…
Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.
3/5
TrustpilotBridgford Didsbury was ok
Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies
1/5
TrustpilotI want to let you know that I am…
I want to let you know that I am complaining to you because you are careless. my husband called for a house yesterday and you were going to call us back, you didn't do that. today when he came back to you with a phone call, you tell us that there are no more places to see the house. I do not recommend.
1/5
TrustpilotTerrible customer service, will happily take your deposit but never give it back
Terrible customer service. Been waiting over a month for my deposit back after getting the checking out report (which came back fine) keep getting told it’s the landlords fault. Will be seeking legal advice and charging them the deposit, legal fees and their standard late payment fees as detailed on there account if I was to have paid my rent late (which I never did)
5/5
TrustpilotI have an amazing experience with…
I have an amazing experience with Bridgfords sale , in special with Caroline Edwards, wich was very receptive and help us to move in our property as soon is possible ! Thanks very much and i will recomend Bridgfords sale for rent or sale your house 😊
1/5
TrustpilotUnprofessional
I called Bridgfords this morning to book a viewing on a house added to rightmove today. I was passed to Steph who started the conversation with "whats happened now" ?????? She was reluctant to book a viewing so i didn't. Rude, abrupt & unprofessional. Id suggest not talking to people like you know them and do your job which is booking viewings.
1/5
TrustpilotWorst estate agents I've used
Bridgfords Newcastle are unorganised and only tend to communicate with you when it is in their interest. They can be very difficult to get hold of once you moved in.They charge a fortune to renew the tenancy and remain in the property then when you decide to move out of the property, they charge if you need a reference from them for your new property.Would definitely not recommend!
1/5
TrustpilotTerrible customer service
Terrible customer service - they do not get back to you. They also cannot market houses - we have had no viewings since being on the market with them for 4 months.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars, I would. I had an absolutely horrible experience.... as a purchaser. I was made to feel like my requests were outrageous, despite following the recommendations of Bridgefords surveyor. I was told that I was disgusting and shouted at.. avoid Sale at all costs, it's just not worth the abuse. There are plenty of professional estate agents.
1/5
TrustpilotSuch a pain from start to end
Really unprofessional and sloppy! I've wasted part of my life in writing emails, repair reports, and complaints...all to little or no avail. At the end of my tenancy, as a goodbye present, I was denied my deposit without any valid reason. I only managed to get it back through adjudication. If I ever deal with this company again, it will be too soon.
5/5
TrustpilotI had best service
I had best service , and kept up to date with the process. From Daniel Bright , and communication was seamless. Always informed me what was needed every step. Excellent work.
1/5
TrustpilotWaste of time!! Don't use them
Poor customer service , waste of time don't book any valuation with them they don't send professional agents to view your property and you need to chase them several time to get the valuation report. Rude agents on the phone. I am glad i haven't used them for any buying/selling service.
1/5
TrustpilotDon’t trust them with money
I vacated my property 8 months ago and is still waiting for my deposit. After I vacated the property I kept calling and emailing them several times and they replied to me after 3 months. They have not even paid the refund of my rent which is around 150£. Horrible people
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