Bridgfords Alderley Edge reviews

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 5/5

Trustpilot

Service above and beyond

What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.

Nicky · 8 November 2025

★★★★★ 5/5

Google

As a widow in my 80s, I could not have had more helpful advice and support from the team at Bridgefords Alderley edge. James went above and beyond to see that I was happy in my new home. Louise and Jane were always willing and helpful in a pleasant and reassuring way. I was never pressed to accept a lower offer for my house and eventually achieve the price I wanted

Muriel · 24 November 2024

★★★★★ 1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

★★★★★ 5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 5/5

Google

Louise was fantastic in supporting us in our search for a new rental. Genuinely the most (and one of the very few) really proactive and straight forward lettings agents that I have dealt with. Head and shoulders above the rest in identifying exactly what we wanted and getting the deal done/administered in a timely and straight-forward manner. 10 stars, highly recommend!

Anthony · 22 June 2024

★★★★★ 5/5

Google

Thanks to James and Louise for selling our property in January. All went well, with only a hitch due to our circumstances. They were helpful, reassuring & kept us informed throughout the process. Found us two different buyers in fact.

Louise · 12 March 2025

★★★★★ 5/5

Google

I have bought and sold my last 2 properties using the services of Bridgfords Alderley Edge with great success. The team at Alderley are professional and attentive but with a sense of humour. Louise was the main contact for my last property and I couldn’t fault her diligence to my sale. Also her reassurance when the inevitable problem occurred before completion. Melody the manager is a bit of a star too. I have no hesitation in recommending their services. Brian Mainwaring.PositiveProfessionalism

Brian · 23 October 2022

★★★★★ 5/5

Google

I can not recommend Melody Ashcroft highly enough. My sister and I have just come out of a long, complicated and very drawn out negotiation on the sale of our family home in Alderley Edge. The contrast with Melody and Bridgford's has been brilliant - not only has Melody done what she said she would do in an extremely efficient, timely, honest open and professional manner - she has also done this with such kindness, empathy and thoughtfulness. I can not put into words how grateful I am to her - she is a treasure and a brilliant ambassador for the firm. A million thankyous to Melody - who is a complete (and kind) star.

Mel · 23 October 2022

★★★★★ 5/5

Google

Outstanding customer service and extraordinary professionalism! Melody and Josie were involved and highly committed to selling our house from the very beginning; unlike other estate agents in the past who had made promises, seemingly without substance, they delivered from the get-go. The Bridgfords team made sure that they kept in regular contact, chased buyers for feedback and followed up after each viewing - the net result? A much longer for offer. I would recommend them to anybody wishing to buy or sell the property of their dreams; in our opinion their business and intrinsic knowledge of the local area, its demography etc is unparallelled which sets them apart and makes them gold standard. Thank you for all your hard work and efforts on our behalf!PositiveResponsiveness, Quality, Professionalism, Value

Anne · 23 October 2022

★★★★★ 5/5

Google

I am delighted to announce I am the new Manager of the Alderley Edge Branch. I am looking forward to meeting all new and old clients from my past and Bridgfords to sell or rent out their properties in Alderley Edge, Wilmslow, Prestbury, Mottram and Chelford areas. This is such an exciting time for us all. I have over 20 years experience in the industry. Come and have a chat! We are here to advise and can even book you in for a financial health check to assist you in your next move.

Nancy · 16 March 2025

★★★★★ 1/5

Trustpilot

Well what I can say! SHOCKING SERVICE.

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

REECE · 5 February 2026

★★★★★ 1/5

Trustpilot

My experience with Bridgfords/Countrywide

My experience with Bridgfords/Countrywide has been extremely disappointing.

Diptarup · 31 July 2026

★★★★★ 5/5

Google

Dan helped us move into a house during the first lockdown, at the peak of when everyone was moving and properties were getting rented out within seconds. Our experiences with other estate agents at the time were not great, as they were incredibly busy due to the high demand. Dan certainly was not free from this, as we know there was a huge amount of interest in the house we were looking at with him. Despite that, Dan was able to provide us with brilliant service - very warm, friendly, and supportive guidance throughout the whole process. Dan was also very patient, even though he definitely didn't have to be given the demand! We very much felt that Dan had our best interests in mind throughout, and also the landlord's interests, and ultimately we were able to move in successfully and have since really loved our new home and loved our landlords as well!

Billy · 23 October 2021

★★★★★ 1/5

Trustpilot

Avoid

Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!

Horia · 4 June 2024

★★★★★ 5/5

Google

Recently moved into a rental property, dealt with by Louise. I have to say, that from start to finish, it couldn’t have gone any smoother. Louise went above and beyond in making this move as stress free as possible. Highly recommend.

Andrew · 25 September 2024

★★★★★ 5/5

Google

Our experience with Alderley Edge branch was great...I can honestly say they went over and above during our very long and drawn out house buying journey. In particular, James was a star, nothing was too much trouble, he provided reassurance and his down to earth realistic approach was appreciated. Thanks again to the team! Katherine and Gareth

Kath · 23 October 2023

★★★★★ 4/5

Google

We asked Bridgfords to value our property and the response from Melody was immediate and helpful. There was no pressure to sell until we were ready. When the time came to put our house on the market we were steered through the procedure of selling by Melody and her team. They were always helpful, courteous and quick to respond to any questions. They went beyond the call of duty to help with some of the legal aspects. The whole process wasn’t easy, for reasons beyond anyone’s control, but Melody, Helen, Susan and Vivian did their utmost to keep things on track until eventually the buying and selling was completed and, thankfully, we were able to move into a house which suited us and which they had helped us to find.

Valerie · 23 October 2020

★★★★★ 5/5

Google

I am very happy to recommend the team at Bridgfords Estate Agents in Alderley Edge. Right from the initial contact with Melody, I have had great advice on pricing, marketing and exceptional service throughout. I felt that nothing was too much trouble at any time throughout the selling process. I was always treated in a very professional way and found all the staff there to be extremely helpful, even though my purchaser was particularly awkward. Thank you Melody, Sue, & Viv for all your efforts.

Paul · 23 October 2020

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 5/5

Google

Outstanding and fantastic work from Daniel and the team at Bridgfords. Great job with sorting out every aspect from arranging remedial work to the property and managing to the last detail anything that has to be done. Excellent communication and continuous updates a key element to the whole process for providing the complete package when it comes to letting and managing properties.PositiveResponsiveness, Professionalism

Constantinos · 23 October 2022

★★★★★ 5/5

Trustpilot

Holly & Nathanial @ Stockton Heath

I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything.

RL · 4 August 2026