Connells Bicester reviews in Cherwell

★★★★★ 5/5

Google

Our experience with Lydia was honestly amazing. Buying a home as a couple is such a big milestone, and you really want someone in your corner, and that’s exactly what she was. We were speaking to a few different estate agents during our search, but no one gave us the same level of care, reassurance and genuine support as Lydia did. She made us feel confident, heard and completely looked after every step of the way. The whole process can feel overwhelming, but with her it felt exciting and empowering. We’re so grateful we had her guiding us through it 🤍

Kaitlyn · 17 March 2026

★★★★★ 5/5

Google

Can't thank Connells enough for their help with me selling my first home and buying my second. Kevin sold me my first house a few years back and helped me get the house on the market when I was ready for my next move. Over the years he helped me with some ad hoc requests and provided advice. B and Polly did a great job of selling my house and helping me to purchase my new home. Liam was also great to deal with regarding any arising matters. The whole selling team are friendly, professional and efficient - would recommend using them!

Emms · 16 August 2025

★★★★★ 5/5

Google

We recently went through the part exchange process after purchasing a new build, and having not sold a property in over 22 years, the whole experience was completely new to us. Thankfully, the team at Connells Bicester made it as smooth and stress-free as possible. From the very beginning, Kevin was excellent. He took the time to explain everything clearly, offering valuable advice and insights that really helped us understand each step of the process. His experience and friendly approach gave us a lot of confidence, and nothing ever felt like too much trouble. Polly handled our viewings and was equally impressive, professional, knowledgeable, and always prepared. She represented our home brilliantly and made sure everything ran like clockwork. We’re very grateful for the support from the whole team and would highly recommend Connells Bicester to anyone going through the moving process, especially if it’s been a while!

Jennie · 8 July 2025

★★★★★ 5/5

Google

Jasmine has been absolutely amazing! We needed to find somewhere and move in quickly, not only did she help us do this but she was thorough, friendly and efficient, nothing seemed too much trouble! I would definitely recommend 100% Thank you Jasmine for making it such an easy transition unlike previous experiences!

Tracy · 17 February 2026

★★★★★ 5/5

Google

I used Connells in Bicester to sell my house recently as I received such good service from them 18 years ago when I bought it. Glad to say that the great service is still there. Liam and his team displayed the highest level of friendly professionalism from our very first contact right through until our day of completion and kept us regularly updated at every step of the way. They are the only estate agents that I would use in Bicester and I wouldn’t hesitate to recommend them to anyone else. Thankyou for all your hard work guys it was much appreciated.

Andy · 19 April 2025

★★★★★ 5/5

Google

I made contact with Liam Kerr from Connells as my previous agent could not sell my house and he made assurances that he and the team would be able to get us sold, and could do so quickly. After just a few days of going live, Liam managed to get us sold, over asking price, doing what the other agency could not do in 3 months. He did this with the help of his team who were all extremely helpful and friendly. Liam kept us regularly updated and was honest and hardworking throughout the process. Liam is a brilliant agent and a great person so if you’re looking to sell your house quickly and work with hardworking and honest people, look no further than Liam and the team at Connells.

Shaheen · 10 November 2024

★★★★★ 5/5

Google

Jasmine was really helpful, knowledgable and friendly, when helping us with the rental process. Her communication was efficient and nothing was too much trouble. Couldn’t fault her! Would highly recommend.

Jessica · 4 April 2026

★★★★★ 5/5

Google

Jasmine is highly professional, pro- active and detailed in her job. Always happy to help, highly recommend if you are a landlord looking for a professional service locally.

Stephen · 4 April 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Liam has a great team of staff at Connells, Bicester. They have all been so helpful, efficient, polite and friendly throughout the sale of my property. With special thanks to Polly (whom I dealt with the most), for her professionalism and cheerful manner throughout, she is a credit to Connells, and succeeded in finding the perfect buyer for my home.

Janet · 23 January 2025

★★★★★ 5/5

Google

Just completed on a house purchase handled by Connells. Liam has been super helpful throughout the process, from the first viewing - offering us useful info and insights - to completion date, pushing the whole chain along the way to make sure we all completed before the dreadful SD cut-off. Great effort and support!

Barbara · 3 April 2025

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

We recently sold our property and bought a new one with Connells, everyone at the Bicester Branch was always so helpful and up to date with where we were in the process. Liam and Polly were our main contacts throughout this and I couldn't fault their service, will always recommend when buying or selling!

Kirsten · 1 March 2025

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

Thank you to the connells team in helping us buy our first property. I want to give a special thank you to Danielle their mortgage advisor who went above and beyond in helping us and understanding the whole process. We were so overwhelmed in the beginning as this is our first house but she really put us at ease with the mortgage process. We can’t thank you enough!

Megan · 23 October 2023