Connells Banbury reviews

★★★★★ 5/5

Google

I am so pleased that we chose Connells to manage our property sale for us. Steve and his team were absolutely brilliant. Special mention for Laurence who was excellent throughout, worked really hard for us and introduced our eventual buyer. Morgan was also absolutely brilliant and worked so hard for us. Communication was great, very responsive team and with so much local knowledge and expertise. Honestly couldn’t fault a thing. One very happy customer! Thanks to all who made it happen.

Alison · 22 May 2025

★★★★★ 5/5

Google

I recently had the pleasure of dealing with Connells Banbury during the purchase of our new home. Steve, the branch manager, played a key role in ensuring the process was as smooth as possible. He worked directly with us, demonstrating exceptional leadership, communication and customer service skills, keeping us informed and updated at every stage of the purchase process. Additionally, David was incredibly helpful during the viewings. He was polite, knowledgeable, and went above and beyond to assist us. Together, Steve, David and the team provided an outstanding level of service, I would highly recommend Connells Banbury to anyone looking for professional and attentive service.

Kalyani · 9 January 2025

★★★★★ 5/5

Google

Connells have been fantastic in all aspects of their role as Estate agents. We previously listed with 2 other agents (1 online agency and another well established local agent) who after "talking the talk" at point of valuation failed to deliver. We had almost given up when Connells approached us to give their agency a go. They did not disappoint. The photographs of our property were the best we had by far and we were very pleased with our listing which was tailored to our needs and preferences. Steve, Morgan and Lawrence were fab and regularly called clients that they thought would be interested / were viewing properties in the area to introduce them to ours. This was such a stark contrast to other agencies who seemed to rely solely on their online listings. They were always available to complete the viewings and gave us instant feedback. We really liked the fact that Steve (Manager) was always in the office which left him available to 'sell the property' to interested parties and negotiate on offers. Morgan did a fantastic job at sales progression and always kept us in the loop. I couldn't recommend them highly enough.

Emily · 3 November 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Absolutely fantastic experience going with Connells to purchase our first property. From the initial viewing, to the offer and finally receiving our keys, the Connells team, especially Steve, offered brilliant service and transparent communications, right from the start. Thanks Steve once again for ensuring a seamless process for us as first time buyers. Would highly recommend!

Yusuf · 1 July 2025

★★★★★ 5/5

Google

Efficient, courteous & extremely fast sale Have just received & accepted an offer less than a week after engaging Connells to sell the property. There was not even time for photographs to be taken or a brochure constructed; Connells contacted people they thought might be interested & 4 viewings took place within 5 days of instructing them. What more can I say? An extremely satisfied customer. Particular thanks to David Lloyd-Jones.

Tony · 1 December 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Steve was absolutely amazing throughout our whole sale and purchase process. A friendly and non judgemental voice to speak to and offer the best advice which ultimately led to the best decisions being made for us. Couldn't fault them. Also so easy to use their own conveyancers as this made communication easy and was much cheaper than using external conveyancers. Also a massive shout out to Laurence/Lawrence who helped us with a few viewings and gave up a lot of his time to help us too. Amazing 😍

Amie · 26 May 2024

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

We recently sold our house on Longford Park with Connells. We put the house on the market around Christmas time so the market was slow, however when we voiced our concerns to Laurence he went above and beyond to get us viewings and we ended up selling the house within a few months. After we had agreed the sale Laurence was very helpful and always kept us informed and responded to our emails/ calls really quickly and was super pro active. I Would definitely recommend Laurence to anybody looking to sell their home in the Banbury area.

Emily · 24 October 2023

★★★★★ 5/5

Google

I have just purchase a property through Connells. I found all the staff gave exceptional service particularly Laurence Grimes. I viewed the property with him to start with and he dealt with the sale from start to finish. He answer every email quickly and any questions i had on the property he asked the owners and came back to me straight away. Nothing was too much trouble for him. On day of completion which was delayed by solicitors going to lunch ! he did everything he could to get the keys finally released to me. Fantastic service and will be recommending Laurence and Connells to anyone.

Kathryn · 24 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

Had a good experience with Connells Banbury. Right from the initial viewing with Oliver (good lad!) that was helpful, well-informed and transparent from the get-go, down to the subsequent support with Steve, David, Morgan and the team. Really appreciate it. Thanks all!

Jo · 15 June 2025

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026