Trusted Agent profile
★★★★★
73 reviews across 1 platform
1a Bank Street, Chepstow NP16 5EL
Peter Alan's Chepstow office at 1a Bank Street is rated 4.7 out of 5 across 73 reviews on 1 platform, including 73 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the Chepstow office, from every platform, shown as written. First names only.
5/5
GoogleSarah has been absolutely amazing throughout our rental process. The property is an older building and had a few known issues that needed to be resolved before we could apply, and she kept us updated every step of the way. Even though the work took a longer than expected, she made the whole experience smooth by clearly explaining what was happening and what to expect next. Her communication and professionalism has been outstanding.
5/5
GoogleSarah helped me and my partner rent our first flat, she was absolutely amazing every step of the way. Everything was quick and easy and she was always more than happy to answer our questions. Highly recommend Peter Alan if you’re considering moving.
1/5
GoogleMy experience renting through Peter Alan has been absolutely appalling. The property is poorly maintained and often left in an untidy and unacceptable condition. When issues are reported, the contractors sent out appear incompetent and unqualified, repeatedly carrying out substandard work that does not resolve the problems. Repairs are rushed, poorly done, and nowhere near an acceptable standard. Raising concerns with staff has been equally unpleasant. The attitude from staff members is consistently unprofessional, arrogant, and rude. I’ve experienced condescending behaviour, poor phone manners, and a complete lack of empathy or accountability when reporting genuine property issues. To make matters worse, the rent being charged is scandalous given the poor living conditions. The rent has increased by £350 within just 18 months, far beyond what is reasonable during a cost-of-living crisis, especially for a property that is clearly not being properly maintained. These living conditions are not suitable for human beings, let alone tenants paying such inflated rent. I am counting down the days until I can move out and would strongly advise anyone considering renting through Peter Alan to think very carefully before doing so.
1/5
GoogleIf I could give no stars I would happily, these people don't deserve a star, let me tell you all about the true ugly side of this letting agents and the landlords a extremely wealthy businessman shelim hussain & one of his daughters who are the landlords who own Euro Foods & Kuk'd, who also have rental properties & this is one of them which I have rented for over the last 8 years, but enough is enough. I rent a property which is a one bedroomed flat in Anisa Mews Newport Gwent NP20 1JW on Talbot Lane Newport. Over the last couple of years since this letting agents as taken over the lettings on my property I have been met with ignorance, bullying, neglect, incompetence and condescension with absolutely zero respect from people that quite clearly look down their noses at normal people who are working class. This block of flats as 12 one bedroom flats & it is rodent infested & absolutely stinking with dead rodents in the walls & ceilings that affects multiple properties, I have this on plenty of emails from a woman who works for this letting agents called Bethany Lee who seems to be ignoring the laws of this land and country and is breaching many laws which I have also have records on email from as well as constant recordings of every verbal & every phone conversation I have ever had with them. On Christmas eve my bedroom started smelling to the point it was sickening for anybody that entered the room, me & my 4 year old son shared that bedroom & he as just recovered from major surgery and unfortunately we have found two hard lumps on his testicle again, in December and Christmas eve we at to leave that room and open all the windows to the flat which means we were freezing, we could barely eat due to the stench and we are still at risk like the other people within the block of serious illnesses like salmonellosis & hantavirus from the gases & particles of dead rodents, these people ignored my calls, finally I went there & have records of my entire interaction with them from the start to leaving, completely unhelpful & nonchalant about the whole issue as all my telephone and in person interactions with these people are. They are now claiming they can not remove the rat or their pest controller can't, what they mean is they won't as there is plenty of methods to do this a quick Google or use of ChatGPT will tell you how pest controllers do it to remove the health hazards, although the pest controller as also been recorded and he is blatantly saying the landlord won't pay for it as it will be to expensive, it would cost about £400-£600 they charge £800 a month for these dirty, rat infested, rubbish clad outside un-kept flats & they also use unqualified tradesmen with no cscs cards to carry out repairs which constantly leave the building more dishevelled each time. My son as at to leave our home for his health thanks to this letting agents & this landlords lack of concern. They completely ignore facts in emails & address emails with ABSOLUTELY NO consideration or acknowledgement of what you write to them even stating the law & facts & then get back to you with a emails that have nothing to do with anything you said to them, & on top of that they do nothing at all, but also on repeat write things like you have said or addressed in the previous emails even when you go over the emails you have not said them. I will be posting this & getting my friends to post it also all over our social media platforms some with tens of thousands of local followers and with area, county, nation, country and global outreach. Everybody & business will be tagged, named, shamed and also the emails, video recordings, voice recordings of every single person involved. You left my child, my poorly severely unwell child to be no longer allowed in my home, you have caused health hazards, you have refused to fix anything from natural warehouse and tare, you should be ashamed of yourselves. I will give you 24 hours from this public review which is also screenshot and then you will be publicly exposed for this mistreatment of my child and myself.
5/5
GoogleSarah was so knowledgeable & helpful throughout.. she always replied to emails quickly and efficientl. Could not fault the service from Sarah, happy & confident she is dealing with our rental.
5/5
GoogleCannot give enough info to explain how brilliant Sarah has been, she called me to tell me there was a cottage available if I was still looking for somewhere, I told her I would be and she arranged a viewing within 24 hours and at that …
5/5
GoogleRecently, We bought a house where Peter Alan were our buyers' estate agents. We initially viewed the house with Katie, who was exceptional. Katie did not make us feel rushed, answered all our question's and was generally a lovely person. After viewing many other house's we were really impressed with Katie. We went back several times before the purchase went through and Katie was always very flexible with dates and times. Katie even helped us to negotiate a price for some of the furniture, not to mention remained very calm when our 3 year old daughter locked herself in the toilet and we had to saw the door off. Peter Alan - Katie is a credit to you!
5/5
GoogleI would highly recommend Peter Alan for anyone looking to rent out their property. Sarah Hewitt and the team really make the process very stress free and ensure all the necessary safety checks and inventory checks are carried out.
5/5
GooglePeter Alan were incredibly supportive in my purchase. Heidi was my point of contact and regularly kept me up to date with how my purchase was progressing. As my exchange date loomed, especially in the current climate, hitting key dates was essential and Heidi's efforts in keeping the chain moving her side through open and informative communication was essential. It also put my mind at ease in what is an inherently stressful process. So if you do get Heidi helping with your purchase or sale you'll be in a safe pair of hands.
5/5
GoogleSarah has been an absolute star helping me find rental properties. Nothing was too much trouble for her and any queries I've had she has responded very efficiently. As I said before an absolute 🌟 …
5/5
GoogleWe have recently been engaged in the purchase of a property in Penhow near Newport. Katie Hall of the Chepstow office of Peter Alan has been helping us; she has been highly professional, extremely helpful and utterly reliable. Her friendly approach has helped greatly with resolving any difficulties and removing our anxieties. As well as being an excellent sales negotiator Katie has stepped in as sales progressor and has done a brilliant job. Well done and thank you so much Katie - you are an absolute credit to Peter Alan! Geoffrey and Janet Davies
5/5
GoogleWe dealt with a lovely lady called Sarah. She was super accommodating and a very warm personality. Unfortunately the house we went for wasn’t sold by PA, but that’s not a measure against them. Sarah was super helpful and able to accommodate us around our work schedules. She was really good at highlighting the positives of a property but she also listened to us about what we didn’t like. Generally the whole PA team has been super helpful and it was just luck of draw which estate agent had the house we liked.
5/5
GoogleVery pleased with the service I received as a landlord. The team were organised, professional and made the whole process straightforward and smooth. Communication was clear and everything was handled efficiently. It was a genuinely positive experience and I’d recommend them to others.
5/5
GoogleExceptional service, hardworking, dedicated. Always there when we needed them. We ran into a problem with our buyers during the sale, Ben & James pulled out all the stops to resolve it. They really went above and beyond, in what could have been a failed sale, to ensure we could keep the sale going. We have used 3 estate agents in Chepstow over the years and can honestly say, this one was our best experience. we wouldn't use anyone else. Thank you James & Ben.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAfter a very un satisfactory experience with a local estate agent. PA were recommended to us through a family friend. James and the team were outstanding. Positive, pro active and professional. After being on the market for 8 months with a different estate agency with no viewings James and the team had arranged 3 viewings in the first week and two offers. Once we accepted an offer they liaised with us on a weekly basis. There progression team constantly chasing solicitors and other agents for updates right up until the sale had been completed. I wouldn't hesitate to use James and his team in the future and highly recommend them .PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSarah was professional throughout the process of finding new tenants for our property. She did a great job to ensure everything went smoothly and was able to give good advice when required. An excellent experience from start to finish and would highly recommend. Thank you Sarah!
5/5
GoogleI needed a tenant for a flat I had to rent out and was about to go abroad. Sarah found me a reliable tenant within a day and was really helpful as I had to get everything ready for a fast move. She answered any questions efficiently and quickly and I am really happy with everything, Thank you Sarah!
5/5
GoogleSarah has been amazing in helping us find suitable tenants for our home. She was always on hand to help and advise us and went above and beyond what we expected. We are extremely happy with the service we have received from Sarah and would definitely recommend her.
5/5
GoogleOur experience with Peter Alan Chepstow has been nothing but positive, they have been amazing assisting us in both selling our current property and buying our next. James, Ben and Jess have all been fantastic, they have responded to our queries quickly and have gone above and beyond to keep us informed during each stage of buying and selling. We can't recommend Peter Alan chepstow enough, You will not be disappointed if you choose them as your Estate Agent.
5/5
GoogleI highly recommend Peter Allen Estate Agents in Chepstow. They have a good knowledge of the local area and of property options and take the trouble to get to know the people enquiring and their requirements. Matthew and Ella were both first class in terms of their enthusiasm and their commitment to meeting the needs of their customers. Thank you.
1/5
GoogleBooked a market appraisal a week ago and an hour before it was due I get an email not a phone call but an email cancelling it. No detail or explanation as to why or potential reschedule just a cancellation. Have tried several times now to call the office in Chepstow and just answering machine. Dread to think that this would be the service people looking to view properties receive so I will not be looking to sell mine or purchase my next home through this particular agent. Shocking impersonal service.
Hi, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
5/5
GoogleI spoke to sarah first over phone and she kind enough to see me in person the next day for a face to face. Sarah was extreamly helpful and she answered all of questions and i am looking forward to her helping me further in looking for a property. 10/10 for service.
5/5
GoogleIn stressful circumstances these guys were an amazing help throughout the process. Being the 'middle person' or 'messenger' is never easy, but they did it well. We pestered them for three separate visits to the house and many phone calls to chase up enquiries - they always interacted gracefully & professionally. Thanks to Ben, Izzie, Adam and especially James with his final sprint across Chepstow to hand over the keys!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMe and my partner have been undergoing renting a property in Monmouth, all within 1 month Sarah has been there every step of the way and has helped an unbelievable amount, we could not be more happy with the service provided 10/10 Thank you Sarah !!!
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Peter Alan's Chepstow office has 73 reviews across 1 platform: 73 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Peter Alan Chepstow is rated 4.7 out of 5 across all 73 reviews, and 4.7 out of 5 on Google from 73 reviews, checked 9 October 2026.
Peter Alan Chepstow, 1a Bank Street, Chepstow NP16 5EL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.