Fine and Country Chepstow reviews

★★★★★ 3/5

Google

I found the brochure and video produced by Fine and Country very professional. I was not so happy with the service from the Chepstow office - very often there was no one in the office from Fine and Country. They did however find a buyer. Once a buyer was found the service was exceptional. Keeley was great - she was always available and nothing was too much trouble. Without her I am not sure the completion would have gone ahead. Thak you Keeley

Marion · 25 January 2025

★★★★★ 5/5

Google

Fine & Country in Chepstow were outstanding in helping us secure our new home. I dealt with multiple members of the team and they were all so helpful and easy to deal with and whilst it was a real team effort, Alice in Sales Progression deserves particular recognition. The ownership she took in ensuring we were able to exchange promptly and her communication throughout was exceptional. Thank you all.

James · 16 March 2026

★★★★★ 5/5

Google

Richard, Alice and Keeley were amazing to deal with. Thank you so much. Alice you are a true asset to F&C. 👌❤️ …

Sara · 16 March 2026

★★★★★ 5/5

Trustpilot

An excellent service from start to completion

Fine and Country have just sold our house in Wales. We found their service excellent. Gareth conducted the viewings and always informed us that he was there ready for the clients viewing. He also gave us feedback directly after the viewing. He was always professional, positive and polite. Fine and Country Wales also used a company ASAP who followed through with buyers and both parties solicitors. This kept us informed daily at the progress of the sale. I could not recommend Fine and Country enough. Excellent service, excellent people. Thank you.

Richard · 11 December 2025

★★★★★ 5/5

Google

Chepstow Fine & Country were the agents selling our newly purchased home in Monmouthshire. Tracey, Gill, Richard, Emma, Keeley were all lovely to work with and really went above and beyond to make the process run smoothly. Experienced, honest & helpful. A highly recommended team!

James · 16 April 2024

★★★★★ 1/5

Trustpilot

Disappointed

I have been pondering completing this review for several weeks and have now decided that I really ought to do so. We instructed your agent Pip Holden to sell our property for us in August 2023, I actually sought her out as we were very impressed with her professionalism when she showed us around another property previously. Let me say first of all that Pip is very personable and I persuaded my husband that we should use her services. I was aware that she was busy at the time and I actually asked her at the outset whether she was able to take on the sale of our property and she said that it was not a problem. We asked her if the property failed to sell within the first couple of weeks whether there were things she could do to promote the sale, other than just reducing the property price. She reassured us that she had plenty of actions which she could take and she would be in contact with us every two weeks to keep us updated. We are aware that the housing market around the area in which we live has slowed somewhat over the past few months. In the fourteen weeks our house was for sale with Fine and Country Pip did not initiate one telephone call to us. I phoned her four weeks in, as we were concerned that one family who viewed the property obviously did not have the means or intention to purchase the property and were just on 'a day out' (I discovered this after asking only a couple of questions). Pip returned my call and said that the office would make sure to 'vet' the potential buyers more thoroughly. This was the ONLY contact made by her. After this I was happy with the contact from the staff in the office as they rang me with any queries and potential viewings. We were hoping that the national coverage provided by Fine and Country would prove beneficial and that we would receive some queries from potential buyers from outside the Sheffield area, this unfortunately was not forthcoming. We took our property off the market as it did not sell and will be advertising it for sale again in Spring 2024, however it will not be with Fine and Country. We feel it is important that your potential customers are aware of the level of support provided by he sales agent before deciding to instruct Fine and Country. I am sure it is quite obvious how disappointed we are with the whole process and the time and money (£720 initial fee paid - although we were never provided with a breakdown of what this represents) which we feel has been wasted.

Suzanne · 4 January 2024

★★★★★ 5/5

Google

Fine & country made the entire process seamless - from viewing the property to completion. We can’t thank Keeley and her team enough for their help and guidance through the process.

Caitlin · 29 August 2024

★★★★★ 5/5

Google

All the staff were extremely helpful and friendly which made our house purchase go about as smoothly as can be expected. Many thanks to Keeley, Sally and co.

Cindy · 28 September 2024

★★★★★ 5/5

Google

Thanks to Gary for two excellent viewings today. We are relocating to the area and Gary offered us lots of local information, which we found extremely useful.

Sophie · 28 September 2024

★★★★★ 5/5

Google

We bought our new home through Fine & Country and found the whole Chepstow team most helpful and knowledgeable. Tracey and Richard were very helpful with our initial enquiries and viewings and …

Melissa · 16 April 2024

★★★★★ 5/5

Google

F&C, after a slightly slow sales process, were brilliant at making sure the chain came together for completion. They were professional yet personal and the tenacity of their sales progressor was invaluable. Alice basically made completion happen along the entire chain - other estate agents in the chain were largely absent. F&C are well worth the fee for this alone.

Julia · 18 January 2025

★★★★★ 5/5

Google

Despite me being in Pembrokeshire and the property for sale being in Glos the team at Fine and Country did a great job of keeping in touch during the marketing and selling process. The first offer fell through after 9 months of complications so F&C certainly earnt their fixed fee! They were great. Thank you F&C.

Tim · 28 September 2024

★★★★★ 1/5

Trustpilot

No response to telephone voicemail or emails...

Shocking that an estate agent doesn't respond to voicemail messages I've left to enquire about viewing a property that I'm interested in purchasing.

Bhav · 2 July 2026

★★★★★ 5/5

Google

The Team at Fine & Country in Chepstow are exceptional; from start to finish, the teams professionalism, warmth and engagement with communication made the whole process painless. We always felt that they were being proactive at each stage; …

Marjha · 16 April 2025

★★★★★ 1/5

Trustpilot

What a diva!

What a diva! F&C operate a franchised company and so you are at the mercy of independents but lured by fancy advertising and excessive costs. And therein lies the issue, if the going gets tough….. Clara worked hard, no doubt, but when the going got tough, in a hissy fit, she incorrectly accused me of withholding pertinent facts, and she privately contacted my solicitor, which I found incredible seeing as she had sold an appartment a few doors down the month before! Very disappointed. Not to be recommended.

Chris · 23 September 2024

★★★★★ 5/5

Google

Great estate agency, extremely professional very happy with the whole process The whole team were a pleasure to deal with 5* service

Sarah · 16 July 2025

★★★★★ 5/5

Google

Brilliant Team. For the second time in 12 months we have sold our property using F&C The service provided is way above the norm. Highly professional, they show a great degree of care and a very personal service. Nothing is too much trouble. We highly recommend them and should the need arise we will undoubtedly use their services again.

Rufus · 14 June 2023

★★★★★ 5/5

Google

Very friendly and knowledgeable service providers. The bouquet on completion was a lovely touch. Thank You All

Chris · 4 April 2025

★★★★★ 5/5

Google

Thanks for being so helpful and responsive in our purchase of our new house.

George · 16 April 2025

★★★★★ 5/5

Google

I was looking to purchase a property in the Chepstow area and Joe and his team could not have been more helpful. Other agents didn’t seem bothered to help me, but I found the team couldn’t help me more, and I wish I had an agent like them in my town! 5*’s doesn’t seem enough!

Daniel · 14 June 2020

★★★★★ 1/5

Trustpilot

Frightening and traumatic experience

Frightening and traumatic experience: When I got back to Brocco on the Park, a Fine and Country hotel, at 1.30am, sober, after attending a 50th (the reason for my stay) the door was locked. No one answered the phone, nor my knocking at the door, or the doorbell. After many panicked attempts, including calling my husband and waking him up to ask for help, I called my friends whose party it was and got a cab across town to sleep on their sofa. I had very little sleep. At least I had somewhere to go. The hotel had a night porter, but he must have been sleeping on the job. Also they were supposed to give me a code for the door, which they did not do. I was cold, tired and afraid to be stranded on my own in the middle of the night. My essential medications along with the rest of my carefully packed belongings were in the room.

CJ · 1 June 2023

★★★★★ 5/5

Google

I sold my cottage through Fine and Country Chepstow. Everyone there did their jobs to such a high standard, a very refreshing experience. Really pleased with the whole team, thank you all so much

Joe · 16 April 2024

★★★★★ 5/5

Google

Very pleased with our purchase experience F&C were very responsive and clearly professional at all times would recommend them for sales or purchase and would happily use them again.

Terry · 16 April 2024

★★★★★ 5/5

Google

I recently visited Fine and Country in Chepstow and couldn't have been more impressed with how helpful their staff were in particular Cheyenne. Their brochures were smart and their marketing in general i thought was superb. The other agents in town were OK but a little uninspiring.

Charles · 15 June 2019