Winkworth Cheltenham reviews

★★★★★ 1/5

Google

Horrible experience with the agent. Everything started really well when Ophelia and Tanya were still working there, but after they left, and especially after Tom Smith started managing our building, our life became unbearable. Constant damp in the property. In 2 years that we have been living at Flat 4, 121-123 Albion Street, they fixed only 1 wall and 2 other walls nobody even touched. And when contractors were mixing cement/plaster in our bedroom, they left some of the mix on the wall. And guess who's fault was it? Winkworth ( particularly Tom Smith) charged us £40 for cleaning. Tom wasn't really bothered to notify us when contractors were coming. Imagine you are in bed because you have a really high temperature and a strange man come into your flat. Or quite often we were coming from work and everything was covered in dust because they were doing something without even notifying us ( of we knew about it we be able to at least cover our clothes and move some furniture out). If you are unlucky enough that your dream property is listed with Winkworth, try to speak with Tom Mayfield. He is the best of them and quite knowledgeable.

Fred · 8 May 2025

★★★★★ 5/5

Google

I've used lots of estate agents over the years but always use Tom for things in Cheltenham. He goes the extra mile, even picking up keys from my mother's house on one occasion. And is never too busy to answer the phone and do what needs to be done. Can't fault his service.

Alex · 27 February 2025

★★★★★ 5/5

Google

I have let my flat in Cheltenham through Winkworth for the last 3 years and recently sold it with them too. Throughout this time, they’ve been an absolute pleasure to work with, always being extremely responsive and offering sound advice on the best course of action around a range of challenges. I couldn’t recommend Tom, Tanya and the team highly enough.

Gareth · 1 September 2024

★★★★★ 5/5

Facebook

Tom and Tanya are absolutely incredible. They are estate agents, advisors, councillors, friends and great professionals, all in one. We were going through a very difficult and stressful purchase of our dream home. Tom was always there, helping wherever and whenever he could, all along the way, day and night, even on his holidays! Always very knowledgeable, helpful, patient and understanding. He literally did everything he could to get us through the finishing line! Now we have the keys to our happy ever after home! Thank you very much Tom and Tanya for guiding us through all those difficult times! We will not be buying or selling any properties in a near future, but if we ever do, it would be only with Tom at Winkworth!

Matt · 23 May 2023

★★★★★ 5/5

Google

Winkworth provide an excellent property management service. Always quick to respond and find a resolution to any issues, such as repairs that arise. Tanya has clear communication, and kind assistance for any extra requests from both my tenants and myself. Even during these difficult times the standard of service has remained impeccable. When it comes to finding tenants, Tom and his team are forward thinking and proactive, workIng hard to let your property to the right tenant. Nothing is too much trouble and they are always on hand for advise, tips and ideas on how to get the best return for your rental investment. I would highly recommend them. Thank you Tom, Tanya and the team for all your help and assistance.PositiveResponsiveness, Quality, Professionalism, Value

S · 29 August 2021

★★★★★ 5/5

Google

I struck lucky when I appointed Winkworth's Estate Agents of Cheltenham to act for me in the sale of my flat. Tom Mayfield and his team were simply outstanding throughout and drove through a sale that was quite problematic at times. Their professionalism and 'can do' attitude was incredibly helpful throughout, and just what we needed when things looked a little uncertain. Thank you to all of you, Tom, Tanya, Katy and Laura for making it all happen. Lachlan CampbellPositiveResponsiveness, Quality, Professionalism, Value

Lachlan · 29 August 2021

★★★★★ 5/5

Google

We worked with Tom Mayfield. He was extremely helpful, proficient, and attentive. Throughout what was a complicated sale he showed patience and advised us well. I would highly recommend him and the office.

Oliver · 17 January 2025

★★★★★ 5/5

Google

After a long and arduous process due to unreasonable buyers who twice dropped out at the point of exchange Tom and his team finally secured the sale of our property. Tom has always been available and has tirelessly worked towards achieving a positive outcome.

Roger · 29 May 2024

★★★★★ 5/5

Google

We have had the best experience with Tanya. She is an absolute credit to Winkworth, I hope they take notice. I must admit we were difficult tenants, in a more-so difficult property. None the less, nothing was too much hassle and every encounter with the letting agent was a pleasant and quite often hilarious experience, even on the most testing days. Tanya was fun, friendly, respectful and most importantly personable. I couldn't state enough to reflect just how fast, competent and professional she is. We are sorry we can't deal with Winkworth further (for the time being) and would highly recommend using these guys, a quality service provided by quality people.

Joe · 23 February 2020

★★★★★ 5/5

Google

I had a great experience renting with Winkworth. Tom, Tanya and Ophelia were all consistently helpful in resolving any small issues in the flat and keeping me updated with the schedule of any safety checks being carried out. Would highly …

Sachin · 13 April 2024

★★★★★ 5/5

Google

Tom and Tanya are absolutely incredible. They are estate agents, advisors, councillors, friends and great professionals, all in one. We were going through a very difficult and stressful purchase of our dream home. Tom was always there, …

St · 13 April 2024

★★★★★ 5/5

Google

It’s a shame my ongoing purchase isn’t with Winkworths as theirs is a much more personal, friendly and professional experience. Tom was throughout, always available on his mobile, going above and beyond and a …

Claire · 13 April 2024

★★★★★ 5/5

Google

Having Winkworth as my agency for five years or so was nothing short of a pleasure! Tom, Tanya and Kim are all so responsive, great to communicate with and were ALWAYS on the ball and ready to help me or deal with any issues I had. Without a doubt one of the best agency’s you could let from, I always felt secure in my home, valued and even during very difficult times with the Covid-19 pandemic I was treating with respect and kindness. Superb experience and I’m genuinely sad to say goodbye to the team as I leave the property. If you are reading this review section to decide if Winkworth is the right agency to rent your or buy your next home from….Take it from me….They are.

Samuel · 29 May 2024

★★★★★ 5/5

Google

We only looked at one property, Katy provided an excellent apartment for our brief. Totally supportive team, excellent service, kept us in touch throughout the process. Highly recommend Katy and the team. Guy and Jean

Guy · 23 February 2020

★★★★★ 5/5

Google

Winkworth in Cheltenham have provided a fantastic service to me and my family. Katy's experience and market knowledge on the sales side is second to none. There is always a friendly face in the office when I walk in and the team were great at spending time to talk through both the selling and buying process to me at a level I could easily understand. Great job!

Karl · 23 February 2020

★★★★★ 5/5

Facebook

Excellent service from Mrs Stella Robinson, Stella dealt with everything for my bitcoin Investment and ensured all my withdrawal were quick and efficient. Would highly recommend Stella Robinson to everyone who is having difficulty trading or have been scammed before like myself. Contact her now through this.Email: stellarobinsonfxtrading6@gmail.com WhatsApp: +1(951)703-7360

Dullah · 11 November 2022

★★★★★ 5/5

Google

Tom & Tom are the best! They are so kind and helpful and always get things sorted so quickly.. highly recommend these guys :)

Kay · 13 February 2026

★★★★★ 5/5

Google

Having finally settled into my new home I can’t thank Tania and Tom enough for consistently going above and beyond over the last year to make this happen for me. I had 3 properties to sell, 2 of which were difficult sales involving …

Linda · 13 April 2023

★★★★★ 5/5

Google

Incredibly fast sale for my mother’s flat. The fastest sale process I’ve ever been through. Brilliant service from Tom and the team. Thank you

C · 29 May 2024

★★★★★ 5/5

Google

Hi everyone, my wife and I were buyers and found Winkworth excellent. They keep in touch and even hand delivered documents to our solicitors who were having some issues with their email system. WE dealt with Kate and Katy and both were very helpful. I imagine Winkworth are also excellent when selling so as buyers we'd certainly recommend them.

Wayne · 23 February 2020

★★★★★ 5/5

Google

We were first time buyers and had a great experience with Katy, Tanya, Tom and the team - they were incredibly helpful, upbeat and generally a pleasure to deal with. Not at all your typical placating faces and empty sales experience like we've had a taste of before - they really are a different kind of estate agency :)

Daniel · 23 February 2020

★★★★★ 5/5

Google

Katy and the team took one week to sell my property. Really professional and a first for me with an Estate agent listened to my instructions!!

Keith · 23 February 2020

★★★★★ 5/5

Google

Tom has been the sheer definition of professional since the 1st telephone consultation. He has been amazing at keeping us updated and has bent over backwards to help us. He has made us feel exceptionally valued and it's very obvious that he genuinely cares about his customers. Personally I wouldn't use another estate agent!PositiveProfessionalism

Clare · 29 August 2020

★★★★★ 5/5

Google

Attention to detail, one to one service. Tanya was always on hand to answer any queries no matter how big or small. Confident that my property is in safe & capable hands. Would highly and have recommended to other satisfied property vendors/buyers/landlords. A*PositiveResponsiveness, Quality, Professionalism, Value

Antony · 29 August 2021