Trusted Agent profile · Cheltenham
★★★★★
1,597 reviews across 2 platforms
105 Promenade, Cheltenham, GL50 1NW, GL50 1NW
Part of Hamptons, see every office.
Hamptons's office in Cheltenham, at 105 Promenade, is rated 4.3 out of 5 across 1,597 reviews on two platforms, including 167 Google reviews rated 4.8.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotSorting out boiler issue
Just want to say a big thank you to Max Barnes from Hamptons for sorting out our boiler issue so quickly before the holiday season. Max was kind enough to do a video call to try and sort it out as soon as I reported the issue. When this didn’t work, Max helped find a technician to resolve the issue the same afternoon.
5/5
TrustpilotFantastic Service
Hamptons International and specifically Jacob Forster were amazing during our recent house move. We moved just before Christmas so it was a very difficult time of year to line everything up for the move to happen. Jacob Forster was great, he kept the lines of communication going and liaised with all parties to facilitate the move. If it wasn't for Jacob I very much doubt that the move would have gone through in such a timely manner.
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Jacob and the team.
5/5
TrustpilotWe used Hamptons from 2019-2020 for…
We used Hamptons from 2019-2020 for renting a property in Honeybourne, Worcestershire (we were tenants). They were excellent. If there was any issues they were solved promptly and with great communication. At the end of the lease, we employed a poor cleaning company and the property was not handed back in the condition we aspired to. Hamptons staff were great with us. We had been let down by a cleaning 'contractor' but Hamptons ensured the new tenant moved in on time and kept us in the loop as we were (by then) living in France. They employed their own cleaning team.Many thanks to Melanie and all the staff.
Thank you for leaving us a review, customer service is very important to us and we are thrilled to receive your feedback . We look forward to sharing your review with Melanie and the team.
5/5
TrustpilotHighly professional and polite
Highly professional and politeI used Hamptons Guildford for the sale of my property and it was by far the best experience of selling a property I have had. I had the pleasure of working with Hayley Thorning and Ella Smith. They are both highly professional, incredibly polite and very knowledgeable. Hayley and Ella were exceptional throughout and really helped the whole process along in what was a very difficult housing market. Highly recommended, 5 STAR!
5/5
TrustpilotAshley Jeanes Marlborough Area Property Manager
I have been working with Hamptons for the past 7 years. I have worked with many other Estate/Lettings agents prior to this and I have to say none come close to Hamptons in terms of friendliness, professionalism and overall knowledge of their industry.The Residential Lettings department who I deal with daily are always on the ball. I deal with several tenants and landlords every day and hear nothing but praise for all the residential lettings team and especially Ashley Jeanes who is my regular contact and first point of contact for both tenants and landlords when any maintenance issues arise. Nothing is too much trouble and every situation is dealt with swiftly and efficiently which means happy tenants and happy landlords!
Thank you for leaving us a review. It is fantastic to receive such positive feedback about Ashley and in particular that any issues are dealt with quickly and efficiently. Thank you again, we look forward to sharing your review with her.
4/5
TrustpilotFriendly process let down a little by timescale
Our heating and hot water broke down with a boiler fault. Contacted Hamptons and Max was swift to reply at 8.40am. Engineers were called the same day. I let Hamptons know the problem and the next day the simple repair was approved and fixed the day after that.The only reason I didn't give a 5 is that for such a simple repair it seems unfortunate that the process left us without heating for 60hrs when the cheap and basic part was even in stock with the repairer company 4 miles from the house.Max was exemplary throughout the process but it seemed long-winded for such a simple repair. I'm just grateful the part didn't need ordering. In truth it should and could have been fixed the same day.
5/5
TrustpilotI rented with Hamptons Marlborough 6…
I rented with Hamptons Marlborough 6 years they were the best we ever rented with. Karen Speechley who managed our property was amazing so friendly approachable and professional. any problems were always delt with they helped me from start to finish when I moved into my first home with my children and I can't thank the lettings team enough Karen Speechley went above and beyond to make it all happen as stress free and smoothly as possible. after 6 years of renting I would highly recommend.Claire vevers Wiltshire.
Thank you for leaving us a review. We are delighted to hear that Karen and the team have had such a positive impact on your experience with us, and for such a long period of time. Feedback of this nature is very important to us and we forward to making the whole team aware of your review. Thank you again.
5/5
TrustpilotI am an approved Hamptons International…
I am an approved Hamptons International contractor but also rent a property form Hamptons International. Rebecca at Rickmansworth is an absolute pleasure to work with and is great at solving any problems that arise. I would recommend Hamptons International, and particularly Rebecca, in a flash! As a tenant I know that I am completely satisfied with the service they offer and as a contractor I know that Rebecca and the team do a great job for the landlords that they look after.
Thank you for leaving us a review. It is fantastic to receive such positive feedback from you, in both your capacity as a contractor and tenant. Feedback of this nature is very important to us and we look forward to sharing your review with Rebecca and the team. Thank you again.
4/5
TrustpilotJob Well Done
We have recently completed a property sale through the Hamptons International office in Stratford-upon-Avon. During this process Jacob Forster was our Senior Sales Negotiator. The transaction was complex and there were many times when the processes were stalled for a variety of reasons. We were fortunate that Jacob was able to perform under such pressures in a very professional manner which allowed the sale to be finalised within increasingly tight deadlines. Without any doubt, Jacob’s tenacity and his ability to communicate effectively at all levels within the chain, greatly helped the successful completion of the sale.
Thank you for leaving us a review. It is fantastic to hear Jacob had such a positive impact on your sale and experience working with us, and we look forward to make him aware of your review. Thank you again.
5/5
TrustpilotGreat Property Management Experience
We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.
1/5
TrustpilotBad for tenants and bad for landlords
Listen to the bad reviews and avoid this agency. They are a big messy organisation whose incompetence has consequences for both tenants and landlords.The property I moved in had a damaged window and a damaged balcony door (they can’t be closed, which leaves in cold, dampness, draft, insects (plenty of dead insects near those doors) which is strange considering it’s a new build, high standard property, but anyway. I made an offer on the condition that these be fixed before I move in and this was put in the contract. Not only were the issues not fixed, even though I checked with them every week to get updates, there were other issues too like a missing smoke detector, broken cupboard door, broken tap, leaking sink, etc. But by far the worst issue remain the windows, which can’t be closed and have made the apartment damp, cold, and there’s a strong draft. The engineer who came to have a look again said he told Hamptons about needing to replace the balcony door months ago, which is why I say they’re bad for landlords too. They won’t care about maintaining what was a very nice apartment and have exposed it to all kind of risks like exposure to weather and dampness, the missing smoke detector, etc. I’ve received a lot of conflicting information during my interactions with them, with one person at some point telling me they weren’t aware of any issues with the windows, even though one of their own agents came and got stuck with that balcony door for long after the viewing was over.There was also a lot of confusion about how they handle contracts, where different people gave me different answers, and just an overall frustrating experience. But the issue remains the the windows and balcony door aren’t fixed and the contractor looking into the repair said it would take 6-12 weeks and they haven’t even heard back from the company that needs to send them the parts, then on top of that however long it takes to recondition the apartment and get rid of the damp and cold, is not something any tenant should be expected to have to deal with. 3 months of cold and dampness when this isn’t a low end, old property. I also feel sorry for the landlord because I’m sure he had no part in this and they let his property get into this state. I’ll be looking to end my contract.
Thank you for taking the time to leave us a review, customer service is very important to us and we are naturally disappointed to hear you have had a negative experience . Please email customercare@hamptons-int.com with the name of the branch or individual you were working with, so the team can ensure your feedback is passed onto the relevant department head to investigate. Thank you again.
5/5
GoogleI have contracted Hamptons International to carry out the Property Managemant of our six bedroom house we rent out in Dursley. Angela Parn and her team are very efficient and when a tenant had to end their tenancy early they soon found a new tenant and made the whole process painless. I had heard great reviews for Hamptons in Cheltenham when I started renting out the property and I was going to expect the exceptional. Of which they have delivered. Thank you Angela and team.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that you have received a 5* service. In particular it is wonderful to hear that Angela and the team have supported you throughout the process and kept you up to date with the well being of your property. We take great pride in our people and look forward to sharing your review with the team. Thank you again!
5/5
GoogleI'e been living in a flat in cheltenham for the last year and a half and have been extremely impressed with the level of service i have received from Hamptons. My Property manager Dawn Clarke is always extremely courteous with fast and easy communication. They are always willing to work with you and around your schedule and the few pieces of DIY thats been needed over time have been dealt with promptly and around my rather awkward working schedule. Can't recommend them enough.
Thank you for taking the time to leave us a review. We take customer service very seriously and are delighted to read that you are having such a positive experience with us. We take great pride in our people and are thrilled to hear that Dawn has provided you a 5* service, we look forward to sharing your review with Dawn and the team. Thank you again, we hope the rest of your tenancy runs just as smoothly.
5/5
TrustpilotMr Danish
Mr. Danish has been a professional at his job and reports and attends to any issues that arise at the property immediately.
4/5
TrustpilotI dealt with Amelia at the Windsor…
I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.
1/5
TrustpilotPaid £9000 in rent over 6 months & still cannot shower
Unfortunately I have had a horrible time with Hamptons Caterham, to my real surprise as a brand as esteemed as Hamptons, you’d expect perfect service.I moved in, in May 2024, paying £1500 a month for a 2 bed flat. A nice flat, I expected some small teething pains upon move in of course, but not to spend 6 months with no bathroom hot water - meaning I am left to boil 4 pots of hot water a day to have a hot bath.Not only that, since moving in, the dishwasher didn’t work and had to be totally replaced. The shower unit was broken and also had to be totally replaced.Thereafter, I have had no hot water in the shower. The plumbers they use, Homeserve, are so inadequate they have no clue what they’re doing. They have been here 3/4 times, and the issue persists. They now blame the shower manufacturer, the manufacturer blames the plumbing - who knows. Ultimately, it’s been 6 months with an inability to shower - when I’ve now paid £9000.I am fed up, drained, stressed, it’s impacted my skin (long term eczema) and is now impacting my everyday wellbeing.Their complaints department also do nothing. You are really just left to suffer and pay your rent - regardless of the environment you’re left in. The landlord throughout all of this has refused to discount my rent. I will therefore take legal action for pain and suffering and my partial of my rent money back as I have not received what I paid for.If you are a potential tenant my advice would be to:-thoroughly check all appliances and plumbing yourself *before* you move in. Do not take Hamptons word for it that all is working.-do not accept Hamptons inventory report that all is working, as they said on mine all appliances and hot water was working fine, when it wasn’t.-be prepared that any issue you have may take 6+ months plus to be resolved and you will not have a rent reduction.The best thing to do is save more money and buy your own property, so you can be in control of all repairs and the quality of those repairs. Do not rely on Hamptons or a landlord to be fair or give you the service you pay for.Jessica
Thank you for leaving us a review. We are delighted to receive your feedback and are especially pleased to hear the team were able to facilitate a quick move in for you. We take customer service very seriously and look forward to sharing your review with the Banbury team, thank you again.
5/5
GoogleAbi was accommodating, communicative, and made this process fun, easy, and exciting!
We're thrilled to hear that Abi provided exceptional customer service and made your experience with us enjoyable! We strive to make every process as smooth and exciting as possible for our valued customers. Thank you for choosing our business! 😊 Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleWe recently had the pleasure of selling our house in Cheltenham with Hampton's help. As an international estate agency trainer and property awards judge, I know a thing or two about what good estate agency looks like. The joined-up, sensitive and hard working service we received from Lesley was outstanding from start to finish. She was a delight to deal with. Highly recommended.
Hi there Richard, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Thank you for taking the time to share your feedback. I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference. I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts. Thank you again for your feedback.
5/5
TrustpilotTia Gooden - outstanding and professional service
Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.
5/5
GoogleThe daunting experience of renting our house out for the first time was made an absolute breeze by Edward Slark at Hamptons Cheltenham. We knew nothing about how to go about getting this process started, what needed to be done, what our options were etc., but Edward talked us through the whole thing patiently and professionally, with an easy, friendly manner. He quickly solved any potential issues that came our way, reassured us throughout and was in regular communication to update us on what was going on. We are now very happy with our new tenant and couldn't recommend Edward and the Hamptons Cheltenham team enough. Thank-you!
Thank you for the great review and recommendation Tess. At Hamptons International we are always glad to hear the excellent feedback about the service we provide to our customers. Many Thanks
5/5
TrustpilotWe have been very impressed at how…
We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)
Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.
5/5
TrustpilotReliable, Professional, and willing to walk the extra mile.
Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.
5/5
TrustpilotHelpful estate agents that went the extra mile
We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.
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